Collaboration across teams and tools works best when everyone stays in sync and processes flow easily and without friction. This is why we have created Userback’s API: it is a platform to ensure all of your information is up-to-date and that your teams stay efficient and informed.

Userback’s API provides a means for software and scripts to read information from inside Userback, input information from outside Userback, and automatically react when things change. This can include:

Consistently doing repetitive or tedious tasks.

Chaining a process together by responding to changes.
Creating reports on the state of feedback and projects.
Staying in sync with other software such as Slack or HubSpot used in your organization.
Pulling information from other locations like email or Zendesk into Userback.
Customizing Userback for your team’s processes and workflows.

Doing repetitive work

Integrations and bots are great for making sure that repetitive tasks are handled efficiently. Running a script with Userback’s API can quickly take care of work such as organizing feedback, setting tags or assigning tasks based on the state of the feedback, or asking that all required fields are filled out before work can begin on a feedback item. This can save time and reduce overhead when trying to keep your feedback clear and actionable.

Reacting to changes

Workflows with Userback often follow a model of “when this feedback changes, do something.” Integrations can be built to respond in near-real time to changes in Userback, which helps move work forward.

Generating reports

Fetching the state of the feedback in a project or for your teammates can unlock the ability to create simple (or complex) metrics around how you are progressing. For example, you may want to track:

How many feedback items are there in the project?
Who has the most feedback assigned?
How often does the status of each feedback item change?
Which are the most bug reports coming from in your app?
Which features in your app generate the most negative (or positive) feedback?

Our platform enables pulling data from Userback to make customized metrics to track your feedback. This is particularly helpful for product managers who need to build their own dashboards and increase the visibility of their user’s feedback.

Keeping in sync

Teams frequently use a multitude of software tools to accomplish work, from email to project management to file storage. These specialized tools are often used with colleagues who don’t track their work with Userback; and even if they do, keeping all of your tools in sync makes the transitions between tools straightforward to minimize “work about work.” Some of our integration partners, like Zapier, offer syncing solutions out of the box with common workplace tools. You may also wish to build your own solution in cases where you need more flexibility, such as when connecting to customized or internally-built software.

Capturing feedback

Userback is built for teamwork and knowing what feedback needs attention and when. Having an easy way to capture information in Userback makes it less likely that feedback will be accidentally overlooked. For example, when communicating with people who submit feedback through a different channel, an integration lets you create follow-up feedback items with just a few clicks. Userback’s platform is a great way to pull information from many channels into Userback with minimum hassle.

Customizing workflows

Integrations or scripts work great to maintain a custom workflow, saving a team member from having to continually pay attention to the state of tasks in Userback. Whether it’s ensuring that custom fields are filled out, tasks are completed, tasks live in the correct board-view column, or automatically assigning tasks at certain stages in your process, integrations can react to changes in Userback to ensure that everyone is up to date. When processes mature around how you get work done, it’s a great time to use Userback’s platform to make sure everything stays consistent and clear. Check out some examples of integrations we’ve built on our website.

Feedback resolution triggers

When feedback is resolved, you might want to trigger certain options. For example, you may want to notify the reporter immediately or create a task for the CSM to follow up in one week. With Userback’s API, you can build integrations that react to changes in feedback and trigger specific actions based on feedback status changes. This helps you ensure that nothing falls through the cracks and that all feedback is handled in a timely and efficient manner.

Overall, Userback’s API provides a powerful way to customize your workflows, streamline your processes, and ensure that your teams stay in sync. Whether you’re looking to automate repetitive tasks, generate reports, or build custom integrations, Userback’s API can help you get the job done.

To be a part of our developer preview and gain access to the Userback REST API, please contact support@userback.io.