All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.99 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.99 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
100.0 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.99 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
100.0 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Apr 2, 2026

No incidents reported today.

Apr 1, 2026
Helpshift Automations Service Disruption
Resolved - This incident has been resolved.
Apr 1, 10:28 UTC
Investigating - We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones.

Our engineering team is actively working to restore the service as quickly as possible.
Apr 1, 10:16 UTC
System Update
Completed - The scheduled maintenance has been completed.
Apr 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:30 UTC
Scheduled - We will be undergoing a scheduled system update on April 1, 2026, from 03:30 AM to 08:30 AM (UTC).
During this time, we recommend avoiding the creation of new tags to prevent any potential disruption.

Thank you for your understanding and cooperation.
Mar 24, 07:47 UTC
Mar 31, 2026
Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 06:00 UTC
Scheduled - We will be conducting our server maintenance from March 31, 2026, 06:00 AM UTC to March 31, 2026, 08:00 AM UTC. During this period, the below feature will see some degree of latency:
Auto-assignment
Mar 25, 14:03 UTC
Mar 30, 2026
System Update
Completed - The scheduled maintenance has been completed.
Mar 30, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:30 UTC
Scheduled - We will be conducting scheduled system update from March 30, 2026, 02:30 AM UTC to March 30, 2026, 06:30 AM UTC.
During this time, you may experience latency or encounter 5XX errors across the product. We recommend implementing retries, which should succeed.
Mar 27, 13:00 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 UTC
Scheduled - We will be conducting our server maintenance from March 26, 2026, 05:00 AM UTC to March 26, 2026, 05:30 AM UTC. During this period, the below feature will see some degree of latency:
Auto-assignment
Mar 17, 12:12 UTC
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

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