Hi,
This issue could be caused by several things, most commonly your active theme, a third-party plugin, or custom code. It’s difficult to say for sure without being able to review the code and frontend output directly.
Please submit a support ticket through our website so we can safely gather the details we need (including anything that shouldn’t be shared on a public forum):
https://www.echoknowledgebase.com/technical-support/
Thank you,
Dave
Hi,
I’m glad to hear that our solution worked for you. I noticed that I haven’t received a response to my last email. If you still need assistance, please reply to the questions I sent previously.
I’ll close this ticket for now, as we already have an open ticket through our website.
Thank you,
Dave
