Recovery from Old Backup

  • Resolved Imagelanmessenger

    (@lanmessenger)


    6 months ago

    Hi, my hosting provider suddenly disappeared, and I lost my entire website. I do have an 4years old backup from the free version of Duplicator (around 1.3.3 or something like that). But I can’t restore it because I’m hitting this error on step 2:

    Check Collation Capability: FAIL

    Required collations:

    • utf8mb4_unicode_520_ci: Pass
    • latin1_swedish_ci: Pass
    • utf8mb4_general_ci: Pass
    • utf8_general_ci: Fail

    I can switch to any PHP version (7.4 is currently installed), and my MySQL is version 8.0 or higher. I’ve also checked the Legacy option. Is there any way to fix this and get the restore working?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imagemohammedeisa

    (@mohammedeisa)

    6 months ago

    Hi @lanmessenger ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in WordPress.org forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support Imagemohammedeisa

    (@mohammedeisa)

    6 months ago

    Hi @lanmessenger ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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