Started well, but failed where it counts!

I needed a new back up tool, I look after several sites on shared hosting and they all need their own backup. This, at first use seemed like a reasonable tool, I pressed the button, it took a backup, I scheduled a back up and despite the UI not showing the correct t backup time after saving it does seem to work.

Why did I only give it 1 star then, well, I wanted to amount a separate disk on my host and the create the backups on this device, I mounted it and set the correct permissions, created folders for each back up, but after setting up the ‘local’ backup config, nothing happened and the scheduled backups do not get stored on the drive. So to debug this, I thought I’d turn on the logging, only to find that this only creates empty logs. So 3 issues so far. Time to contact support, I explained in very simple terms, that the logging wasn’t working, to which a day later I received a reply, can you please provide more info. I then broke down what I did into steps, then a day later, recieved an email asking to provide a video. At this point 2 days have passed and nothing has been done and I couldn’t have been more clear about the problem. 1) if a video is required, why not ask for that at the first point of contact, 2) these feel like stalling tactics. So I have given up, I will look for another provider, one that has some form of reasonable approach to support and trouble shooting.

it’s a shame, it started so well!