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Email, chat and AI in one support inbox

From first hello to problem solved.

Bring email and website chat together. Let AI handle routine questions, review its drafts or reply yourself.

Set up an inboxTry the demo

Start without a credit card.

€15/monthIncludes 300 accepted support conversations.Your whole team. No per-seat fees.
Example conversation in DobroDesk
How DobroDesk works

One support desk. Your rules.

Email and website chat meet in one inbox.

Customers choose how to reach you. Your team sees the conversation and decides how much work to give AI.

Email support

Keep the address your customers already know.

Connect Gmail, Outlook or forwarding from your current mailbox. Emails become inbox conversations and your team replies directly to the customer by email.

How to connect email

Website widget

Help customers right on your website.

Add chat to your site. Messages and attachments arrive in the inbox you choose, where your team continues the conversation.

How to install the widget

One inbox for both channels.

Conversation history, customer details, ownership and internal notes stay together. Your team does not have to switch between email and a separate chat tool.

Explore the shared inbox

You decide who replies.

Choose a mode to see how a request becomes a reply.

AI prepares. A person reviews and sends.

A practical starting point: AI uses approved knowledge while your team checks the source, edits the text and approves the reply. Nothing is sent automatically.

  1. AI prepares a draft
  2. Your team reviews
  3. The customer gets a reply

Routine questions answered automatically. Complex ones go to your team.

AI can send an approved answer when knowledge is sufficient and safeguards pass. Uncertain or sensitive requests, including billing, privacy and security, require a person.

  1. Approved knowledge
  2. Safeguards pass
  3. AI sends the reply

Your team handles every reply. AI is optional.

Keep the shared inbox, assignments and conversation history. Disable AI drafts and automatic replies when you want to write and send every response yourself.

  1. Request reaches the inbox
  2. A person writes
  3. A person sends

AI replies require approval by default. You can also restrict AI separately for each widget.

Configure reply modes and safeguards

Explore the workspace

Less coordination. More time for the customer.

See how your team shares the work, uses AI and keeps customer context close. Choose what matters to you.

The next reply has an owner.

A shared address should not mean guessing who will answer. Assign a teammate and keep the work in the right Inbox.

  • Separate Inboxes for support, payments and operations.
  • Private notes keep handoffs inside the conversation.
Explore the shared inbox
The next reply has an owner.

Find the answer without leaving the conversation.

DobroDesk brings approved knowledge to the question and prepares a draft. Your team can check the source before sending.

  • Your own articles and documents, with optional knowledge integrations.
  • Approval-only drafts by default. Human judgment stays with your team.
See how AI support works
Find the answer without leaving the conversation.

Know who you are helping.

Find the contact and company behind a request. Shared customer records give teammates the context to continue the conversation.

  • Contacts and companies together in your workspace.
  • Search and filters help you find the right account.
Explore customer support tools
Know who you are helping.

Everyday support

Different questions. One clear way forward.

Choose a scenario and follow how your team takes it from the first message to the next step.

Customer support inbox

Assign each support@ message, keep internal notes on it and see what still needs an answer.

Read use case

Billing and invoice questions

Keep receipts, VAT questions, payment confirmations and address corrections with a visible owner.

Read use case

Operations and backoffice email

Route requests to the right person without losing the customer history in forwarded copies.

Read use case
Explore all use cases

A few things to know before you start.

Can we keep our existing support address?

Yes. Connect the address customers already know and choose the Inbox that receives its messages. Start with one address before adding more.

See the email setup guide
Do we need another knowledge product to use AI?

No. DobroDesk can use its own approved articles and documents. Connecting an external knowledge source is optional.

See how knowledge works
How do we compare DobroDesk with our current tool?

Use the comparison pages to check workflow and pricing, then try the public demo. Review your data and setup needs before switching.

Compare support tools

Simple usage pricing

One price for conversations, not seats

Pricing Compare

Monthly minimum

€15/month

Includes 300 accepted support conversations.

Above the allowance

€19

Each started package covers up to 1000 additional accepted conversations. The price per package falls at higher monthly volumes.

Start with one inbox

Move support without rebuilding your whole operation.

Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.

Start freePricing

No card needed today.