Decide what to build next with evidence, not opinion.
Outcomet brings customer feedback together so you can decide what to work on next. See what customers said, explain how the work supports your goals, and keep that reasoning linked to what your team ships.
See which problems keep coming up.
Bring customer comments together, identify related problems, and check the original sources.
Make the call and keep the reasons.
Review the feedback and your goals. Choose whether to explore / validate / build / fix and record why. AI can prepare a draft; a person makes the decision.
Learning: customers repeat similar setup work. We still need to learn which settings change. Observe their weekly workflow before choosing templates or bulk editing.
Connect the decision to the next step.
An Explore decision can lead to an experiment. When you choose to build or fix, connect the implementation to that decision.
Let AI prepare the work. You make the decision.
Nova, Outcomet’s AI assistant, helps group feedback and draft a summary. Review the original sources, correct the draft, and choose what happens next.
Helps group related customer comments
Drafts summaries for you to review against the sources
Helps you keep the reasons with the related work
Putting it together is the work.
Sales has call notes. Support has tickets. Your team has product goals and work already underway. Before choosing what comes next, you need to see which customer problems they point to—and explain why one should come first.
See how customer feedback leads to a decision.
Repeated entry slows down weekly setup. The goal is to reduce that work. Check which settings stay the same and which change before choosing a solution.
The next step
Observe recurring setup first. Repeated feedback is a reason to investigate; it does not establish whether templates or bulk editing would help.
The evidence
Read the original wording. Similar comments can describe different causes. Keep observations separate from your interpretation.
The next investigation
Connect the interview to the hypothesis it tests. Bring the findings back before deciding what to build.
What you keep
The feedback, the goal, the trade-off, and what you learned—ready for the next decision.
Keep the reason next to the work.
Keep customer feedback and the why with the related work. Jira, Linear, and GitHub can continue to coordinate delivery and code. In Outcomet, keep the why easy to find.
The reasons behind the workCustomer feedback, goals, and decisions.
- What to build, fix, or investigate next
- Original feedback that you can check
- The goal and trade-off behind the choice
- What you learned before and after a change
Check the connections your setup needs.
- JiraTickets, sprints, and delivery status
- LinearIssues, cycles, and engineering flow
- GitHubCode, pull requests, and what shipped
Did the change help with the original problem?
Review the original feedback and the reason for the change. Add new observations so your team can see what changed, why, and what remains uncertain.
A teammate can pick up where the last decision ended.
Return to the customer problem, the reason for acting, and the work that followed. If measurements live in your analytics tool, keep a link to the source with your research notes.
Find the decision that needs more context.
Useful starting points
- Customer feedback spread across calls and support notes
- Several requests competing for attention
- A priority that your team needs to explain
Check before adding a tool
- Can you already find the original feedback?
- Is the reason for the priority easy to find?
- Can a teammate follow the work after release?
Plans for your team and AI usage.
Choose by the number of people working in Outcomet and the AI usage you need.
Starter
Approx. 10% offWork with a second teammate on feedback, research, and product decisions.
Regular: €99 / month
Introductory price
- 1 workspace
- 2 Admin/Editor seats
- 500 Agent Work / month
- Unlimited Viewers
Team plans
Compare included Admin/Editor seats, workspaces, and Agent Work.
Contact Andy to confirm trial and billing terms.
Team
5 Admin/Editor seats · 2,000 Agent Work / month
Regular: €339 / month
Introductory price · Approx. 15% off
Regular: From €749 / month
Introductory price · Approx. 20% off
Introductory monthly prices. Organization is available by inquiry. Confirm applicable taxes, annual billing, trial terms, and additional usage with Andy before subscribing.
