Terms of Service

Version and effective date: September 5, 2026

Agreement and eligibility

Separalo is operated by Nottifai LLC, a Texas limited liability company ("Separalo," "we," "us"). These Terms govern access to our platform. By accepting them, you agree to this contract. If acting for a business, you confirm authority to bind it. Our Data Processing Agreement forms part of this contract for business customers. Our Privacy Policy explains our data practices.

Users must be at least 18 and legally able to enter this agreement where they live. An adult may arrange a non-clinical appointment for a dependent using the adult's own contact details and remains responsible for managing it. We do not offer accounts to children or request children's personal details.

The platform and business services

Separalo provides non-clinical appointment scheduling and related business tools. Businesses independently provide their services and are responsible for their listings, staff, customer relationships, notices, permissions, service conditions and compliance. Customers contract directly with the relevant business for the appointment. Separalo does not provide, supervise or guarantee that underlying service.

Businesses must make applicable service, cancellation and refund conditions available before booking and honor applicable consumer rights. Contact the business about appointment fulfillment or disputes; contact Separalo about the platform.

Permitted use and accounts

Keep account information accurate and credentials secure, and notify us of suspected misuse. You are responsible for activity you authorize and for having the rights and permissions necessary to provide information or content to the platform.

Do not use Separalo for unlawful, deceptive, abusive or infringing activity, clinical care or patient information, or processing sensitive information that the platform is not designed to support. Do not submit medical records, government identifiers, financial-account credentials or children's personal information. Do not interfere with security, access another party's data without permission, distribute malicious content, or misuse communications or platform resources. These examples do not limit the general restrictions.

We may investigate reports, restrict content or access, and suspend or terminate use reasonably necessary to address violations, legal obligations or security risks. Where appropriate, we will provide notice and an opportunity to resolve the issue. We do not promise to detect every misuse.

Fees, subscriptions and cancellation

Stripe processes payments for Separalo subscriptions. The price, currency, taxes, billing interval and any trial are shown before purchase. A paid subscription renews for the disclosed interval unless canceled. You authorize the recurring charges you accept at checkout. A trial that requires no payment method ends without a paid subscription if no payment method is provided; if you authorize a payment method and conversion, the disclosed charges begin at trial end.

Manage billing and cancel through the subscription controls in your dashboard, which open Stripe's customer portal. Cancellation normally takes effect at the end of the current paid period; access continues until then. Contact support if you cannot cancel through the portal. Except where required by law, paid fees are non-refundable for unused portions of a billing period. Contact us about duplicate or incorrect charges. We will disclose material price changes before they apply to a renewal.

Customers currently pay the appointment business directly outside Separalo. Online appointment payment processing, Stripe Connect and WhatsApp messaging are not included in the current service. Future features may have additional terms disclosed before use.

Data, content and ending service

You retain your rights in submitted content and grant us the limited rights needed to host, process, display and transmit it to provide and secure the service. Business branding and listings are public. We do not acquire ownership of your customer data.

Booking history is generally retained for 12 months after the appointment. When a subscription ends, a 30-day export window normally precedes deletion of business operational data. Verified earlier deletion requests, documented legal holds and required records are handled as described in the Privacy Policy and DPA. Canceling billing and deleting an account are separate operations. Contact support for account closure and privacy requests. Do not rely on Separalo as a permanent records archive.

Intellectual property and third parties

Separalo and its licensors retain rights in the platform and its technology. We grant you a limited, non-exclusive right to use it under these Terms. You must have rights to any content you submit. Report infringement or misuse to support. Third-party services are subject to their own terms and availability; we remain responsible for our obligations under applicable law and this agreement.

Availability and responsibility

To the extent permitted by law, the service is provided "as is" and "as available," without warranties of uninterrupted operation, error-free results or fitness for a particular purpose. We may change or discontinue features and will give reasonable notice of material changes where practicable. We are not responsible for failures outside our reasonable control.

To the maximum extent permitted by law, neither party is liable under this agreement for indirect or consequential losses. Separalo's aggregate liability arising from the service is limited to the greater of USD 100 or the subscription fees you paid us in the preceding 12 months. These exclusions do not apply to liability that cannot lawfully be excluded or limited.

Business customers will indemnify Separalo against third-party claims arising from their unlawful use, infringing content or breach of their obligations, to the extent caused by them. This does not cover Separalo's own misconduct or non-excludable obligations. We will provide reasonable notice and cooperation and will not agree to a settlement imposing obligations on you without your consent.

Disputes, mandatory rights and changes

Contact support first so we can try to resolve a dispute. Texas law governs this agreement, subject to mandatory protections that apply in your jurisdiction. Subject to those protections and legally available forums, disputes may be brought in the competent courts of Denton County, Texas. These Terms do not require arbitration or waive rights that cannot legally be waived.

Nothing here excludes mandatory consumer or data-protection rights, including applicable Colombian withdrawal, refund and complaint rights. A business purchase does not automatically qualify as a consumer transaction; applicable rights depend on the transaction and law. Any invalid provision is severable. These Terms and incorporated agreements govern the platform relationship; mandatory law prevails in a conflict. Neither translation is intended to reduce rights provided by the other.

We will notify users of material changes through the service or email before they take effect where required. Where renewed acceptance is necessary, we will request it. We will not treat updated wording as retroactive authorization for unrelated data uses.

Contact

Nottifai LLC · Separalo
1079 W Round Grove Rd #300 #558, Lewisville, TX 75067, United States
[email protected]