Pylon

@usepylon

Helping support teams shift to a new agentic way of working.

San Francisco

usepylon.com

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Pylon
@usepylon
Sep 15
Last week, we shipped 84 updates. This includes AI-powered field generation, deeper API reliability, and continued agent quality improvements. // PRODUCT PLATFORM ▸ Public API responses now include stable, machine-readable error codes. ▸ Issue fields can now be organized into
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Pylon
@usepylon
Sep 8
Last week, we shipped 118 updates. This includes expanded semantic search for AI agents, a new pull-based team assignment model, and continued platform API growth. // AI PLATFORM ▸ AI agents can now search issues, call transcripts, articles, notes, and survey responses
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Pylon
@usepylon
Sep 3
We moved from manual support and Claude workflows to Agentic Support. Here's what changed for our own team: ➤ Median first response time: 72% faster ➤ 62% of tickets now have most of the work done by agents ➤ 64% more capacity per person
How Pylon adopted Agentic Support | Pylon
From usepylon.com
Pylon
@usepylon
Aug 31
Last week, we shipped 113 updates. This includes a major refresh to the agent chat experience, Health Score Builder reaching general availability, and continued platform API expansion. // AI PLATFORM ▸ Major refresh of the agent chat experience, with a new session greeting,
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Pylon
@usepylon
Aug 26
Last week, we shipped 115 updates. This includes more capable agents, better visibility into handling time and SLAs, and configurable account health scores. // AI PLATFORM ▸ Assist Agent can now set To, CC, and BCC recipients on issue drafts. ▸ Assist Agent and Background
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