XBert is an AI employee. It learns your business and handles every customer conversation from start to finish — solving what it can on its own, and looping in your team when you want it to. You set the rules.
Of customer conversations resolved with no human involved.
Calls, Texting, and Live Chat. XBert resolves conversations around the clock. Your team only steps in when it matters.
XBert AI performs like your best employee.
XBert closes the loop on every interaction. Appointments scheduled, questions answered, records updated, follow-ups handled.
Built on a foundation trusted by 100,000+ businesses.
Most AI forgets your customer the moment the conversation ends. XBert reasons over every interaction your business has ever had with a customer. Who they are, what they’ve asked, what happened last time. That depth comes from a proprietary intelligence layer we call NEXT.IQ, which has learned how businesses truly operate, how customers really talk, and how to do the real work.
XBert handles conversations on its own. But when your team does step in, it shifts to coaching mode. Full context, suggested responses, and next steps so every agent performs like your best and your new hires onboard with an AI coach.
Booking, billing, support, scheduling. XBert handles all of it in a single conversation. XBert is assisted by our NEXT.IQ Flow which elevates its performance beyond generic AI.
XBert threads calls, messages, purchases, and follow-ups into one customer journal. It remembers what happened, what each customer prefers, and what needs to happen next.
It’s humanly impossible to know every single one of your customers. XBert remembers every interaction, every preference, every open issue and uses all of it to make every conversation feel personal.
XBert reasons over the customer journal, notices how work gets resolved, and turns those patterns into better guidance. The more it handles, the smarter it gets.
Most AI tools hand you a configuration panel and wish you luck. XBert interviews you about your business, writes its own instructions, and makes it easy to test and go live — no technical skills required.
Start Free TrialWhat's your website address?
brightsmiledental.com
Got it -- a dental practice with three locations. What should happen when someone reaches out after hours?
Take a message and text me the summary.
Got it. Should I book appointments directly into your calendar?
Yes, we use Calendly.
Greet the caller with BrainDoc LA
Identify caller intent:
Appointment request → Check Calendly → Book directly
After hours → Take message → SMS summary to owner
Emergency → Transfer to on-call
Insurance question → Reference policy guide
Book via Calendly across 3 locations
Booking window: next 14 days
Confirm via SMS after booking
Reschedule: allowed up to 2 hours before
Nextiva has watched real teams handle calls, rushes, handoffs, and missed opportunities.
Owners, managers, and frontline teams are usually the busiest people in the business. XBert was built for them.
Today it handles calls, texts, and chats. Over time, it becomes a larger part of how customer work gets done.
Plus many more
Account-specific knowledge stays tied to the account. Customer data is not used to train shared models.
HIPAA and GDPR compliant, SOC 2 audited, encryption in transit and at rest, and BAAs with AI providers.
Set what your AI can and cannot do—topics, actions, tone, and escalation triggers. When it reaches a limit, your team gets the full transcript and context.
A team of engineers, ML researchers, and designers work on XBert every day. We’ve baked nearly 20 years of business knowledge in. Ready for you to use.
Starting at $99/month, including 100 sessions.
Scale as you grow. Connect your calendars, CRMs, and everyday tools. XBert integrates easily.
XBert is easy to set up on your own. If you need a hand, our team is here.
Complex custom integrations may require support scoping.
