Header Image

Players




Operational

VOD Playback




Operational

VOD Ingestion




Operational

VOD SSAI




Operational

Studio




Operational

CMS API




Operational

Brightcove Live




Operational

Cloud Playout




Operational

Analytics




Operational

Social Distribution




Operational

Gallery




Operational

Campaign




Operational

Brightcove Beacon




Operational

Zencoder




Operational

Playback Restrictions




Operational

Brightcove Interactivity




Operational

China Delivery




Operational

AI Suite




Operational

Video Editor




Operational

Brightcove Support Portal




Operational

Third Party




Operational

History (Last 7 days)

Playback API delayedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

VOD Playback


Locations

Americas, EMEA, Japan, APAC - South-East Asia, APAC - ANZ



April 13, 2026 9:21AM EDT
April 13, 2026 1:21PM UTC
IDENTIFIED

Brightcove engineering has identified an issue impacting our Playback API. Newly created videos may not be available for Playback. Updates on videos may not be available for up to 20 minutes We are currently experiencing processing delays. Our team is actively working to clear the backlog and restore normal response times.

April 13, 2026 10:23AM EDT
April 13, 2026 2:23PM UTC
MONITORING

Playback API performance has returned to normal levels. Processing delays are no longer observed, and our team continues to monitor the situation closely to ensure stability.

April 13, 2026 10:45AM EDT
April 13, 2026 2:45PM UTC
RESOLVED

The Playback API issue has been resolved.