Leading the Future of Automotive Through Data and Analytics
JD Power delivers trusted automotive data and analytics that fuel decision making across the automotive industry and beyond. Our unparalleled mix of precise data, robust analytics, diverse consumer insights and deep industry expertise ensure that our clients avoid pitfalls, seize new opportunities and maximize profits.
Harness the Power of Automotive Data
JD Power data and insights delivered by industry experts through world-class technology, give you the tools for improved business results - enabling faster decision-making and improved customization of your products and services.
95%
of Online Vehicle Shoppers Interact with Our Content & Services
16K+
Franchise Dealerships in Network
100%
of the Vehicles Listed for Sale Today Are Covered by Our VIN Data
12M
Vehicle Sales Captured Each Year
~225K+
Automotive Consumers Surveyed Per Year
30+
Years of Historical Auto Retail Data
$40B
OEM Incentive Decisions Influenced
5M
Consumers Surveyed Per Year
JD Power data and insights delivered by industry experts through world-class technology, give you the tools for improved business results - enabling faster decision-making and improved customization of your products and services.
of Online Vehicle Shoppers Interact with Our Content & Services
Franchise Dealerships in Network
of the Vehicles Listed for Sale Today Are Covered by Our VIN Data
Vehicle Sales Captured Each Year
Automotive Consumers Surveyed Per Year
Years of Historical Auto Retail Data
OEM Incentive Decisions Influenced
Consumers Surveyed Per Year
Automotive Capabilities
Let us help you solve your toughest challenges
Benchmarks, Insights & Awards
Capture and analyze the Voice of the Customer to gauge competitive performance
Learn More
Analytics
Combine the power of real-time vehicle transactional data with expertise to make informed decisions
Learn More
Advisory
Gain a competitive advantage by accessing industry expertise and insights that yield measurable improvements
Learn More
Data, Software & Technology
Transform complex data into marketing and sales solutions
Learn More
Digital Marketing
Maximize customer engagement and optimize the shopping experience
Learn More
Let us help you solve your toughest challenges
Benchmarks, Insights & Awards
Capture and analyze the Voice of the Customer to gauge competitive performance
Analytics
Combine the power of real-time vehicle transactional data with expertise to make informed decisions
Advisory
Gain a competitive advantage by accessing industry expertise and insights that yield measurable improvements
Data, Software & Technology
Transform complex data into marketing and sales solutions
Digital Marketing
Maximize customer engagement and optimize the shopping experience
In The News
Recent Press Releases
Featured Insights
Experts You Can Count On
Doug Betts
President, Dealer Solutions
Doug's Bio
Doug Betts is the President, Dealer Solutions at JD Power. He joined the company in 2017.
He regularly provides perspective on the state of the automotive industry in media outlets like Automotive News, MSN and WardsAuto.
Prior to joining JD Power, Mr. Betts was at Apple, Inc., where he helped lead the introduction of Apple’s latest product innovations.
Previously, he held senior executive roles in global manufacturing and quality at FCA Chrysler Automobiles as Senior Vice President & Global Head of Quality with responsibilities covering all Fiat and Chrysler brands and services around the world; Nissan Motor Corp, as senior vice president of Total Customer Satisfaction for North and South America including Nissan and Infiniti brands; and Toyota Motor Manufacturing as General Manager of Quality for full size trucks, SUV’s and minivans.
Mr. Betts received a bachelor’s degree in Mechanical Engineering from Georgia Tech.
Thomas King
President, OEM Solutions
Thomas's Bio
Thomas King is President, OEM Solutions at JD Power. He joined the company in 2005.
He is responsible for JD Power’s rapidly evolving solutions for automobile manufacturers (OEMs), all of which leverage class-leading data, advanced analytics, and deep industry expertise. These solutions, which utilize both well-established and new data assets, coupled with modern technology to ensure seamless and actionable workflow integration, guide automakers in making optimized business decisions and realizing measurable improvements in sales performance, profitability, product quality, and customer satisfaction.
With over 25 years of experience in the Automotive industry, Mr. King has held multiple leadership roles focused on creating value for clients across the automotive ecosystem, including OEMs, Dealers, Financial Institutions, Insurers and Software providers. Most recently, he was President of the Data & Analytics Division & Chief Product Officer of JD Power, where he led the significant expansion of business units focused on analytics, including the Power Information Network (PIN) and Valuation Services (Used Car Values and Residual Values), while bringing multiple new products successfully to market.
Widely acknowledged as a leading authority on Automotive Market Dynamics, he regularly provides perspective on the state of the automotive industry in media outlets like Forbes, MSN and CNBC.
Prior to joining JD Power, Mr. King was in Global Market and Industry Analysis at General Motors. There, he analyzed the U.S. automotive industry, focusing on sales, pricing and incentive dynamics.
Mr. King received a master’s degree in materials science, economics and management from the University of Oxford in England.
Doug Betts
Doug Betts is the President, Dealer Solutions at JD Power. He joined the company in 2017.
He regularly provides perspective on the state of the automotive industry in media outlets like Automotive News, MSN and WardsAuto.
Prior to joining JD Power, Mr. Betts was at Apple, Inc., where he helped lead the introduction of Apple’s latest product innovations.
Previously, he held senior executive roles in global manufacturing and quality at FCA Chrysler Automobiles as Senior Vice President & Global Head of Quality with responsibilities covering all Fiat and Chrysler brands and services around the world; Nissan Motor Corp, as senior vice president of Total Customer Satisfaction for North and South America including Nissan and Infiniti brands; and Toyota Motor Manufacturing as General Manager of Quality for full size trucks, SUV’s and minivans.
Mr. Betts received a bachelor’s degree in Mechanical Engineering from Georgia Tech.
Thomas King
Thomas King is President, OEM Solutions at JD Power. He joined the company in 2005.
He is responsible for JD Power’s rapidly evolving solutions for automobile manufacturers (OEMs), all of which leverage class-leading data, advanced analytics, and deep industry expertise. These solutions, which utilize both well-established and new data assets, coupled with modern technology to ensure seamless and actionable workflow integration, guide automakers in making optimized business decisions and realizing measurable improvements in sales performance, profitability, product quality, and customer satisfaction.
With over 25 years of experience in the Automotive industry, Mr. King has held multiple leadership roles focused on creating value for clients across the automotive ecosystem, including OEMs, Dealers, Financial Institutions, Insurers and Software providers. Most recently, he was President of the Data & Analytics Division & Chief Product Officer of JD Power, where he led the significant expansion of business units focused on analytics, including the Power Information Network (PIN) and Valuation Services (Used Car Values and Residual Values), while bringing multiple new products successfully to market.
Widely acknowledged as a leading authority on Automotive Market Dynamics, he regularly provides perspective on the state of the automotive industry in media outlets like Forbes, MSN and CNBC.
Prior to joining JD Power, Mr. King was in Global Market and Industry Analysis at General Motors. There, he analyzed the U.S. automotive industry, focusing on sales, pricing and incentive dynamics.
Mr. King received a master’s degree in materials science, economics and management from the University of Oxford in England.
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
