RingCentral

Six new innovations. One goal: frictionless customer engagement 🙌 Today, we’re announcing new solutions to help businesses elevate their customer interactions and deliver better customer service. What’s New: → Rich, branded messaging for more dynamic, responsive communication → Expanded global messaging with SMS in the UK and Australia → AI Receptionist (AIR) for Shared SMS Inbox and Call Queues, bringing automation to every conversation → Customer Engagement Bundle and Operator Connect now fit seamlessly into the Microsoft Teams workflows your team already uses Swipe for more details, and check out the full announcement here: https://lnkd.in/gbfA2JYs.

What sets the best AI agent platforms apart? It starts with simplicity, autonomy, and the power of voice. John Finch, RingCentral Global VP of Product Marketing, breaks down 5 essential qualities of agentic AI studios and how RingCentral AIR Pro delivers. ⬇️ Watch the full clip in our latest AI Real Talk 🔗👇

Assigning company numbers should be simple and seamless. We’ve redesigned the RingCentral AI Receptionist (AIR) number assignment experience to make it faster, clearer, and easier to manage. Business numbers and call rules now live in one streamlined view, giving you better visibility and control. With a more intuitive setup, you can quickly assign numbers to AIR and clearly see how each one supports your call flow, so everything runs smoothly from the very first ring.

Town halls should unite teams, not stress them out. RingCentral Webinar makes it easy to run company-wide town halls, trainings, and large meetings without a hassle. 🤝 Setup is simple, hosting is seamless, and teams can focus on collaborating instead of troubleshooting. Keep your all-hands effortless and impactful with RingCentral Webinar: https://lnkd.in/gDZnwnhx.

Managing 80+ global events a year is complex. Doing it across five different platforms makes it even harder. Trimble Inc. needed a better way to run events without the complexity. They consolidated and switched to RingCentral Events. Now they have: 🔹 One unified platform for every event 🔹 Simple and intuitive registration 🔹 Event data syncs directly with Salesforce 🔹 Engagement increased to 47% The result: less time juggling tools and more time delivering better event experiences. See how Trimble simplified their event strategy with RingCentral Events 🔗👇

96% of business leaders say AI is a competitive advantage. So why are so many teams still struggling to see real impact? Because most companies are stuck in pilot mode. The challenge isn’t adopting AI anymore… It’s making it all work together. Melody Brue, VP & Principal Analyst at Moor Insights & Strategy, and RingCentral AI and CX leader Mike Egli break down what’s actually driving results in the agentic AI era. Watch the on-demand webinar to see how leading organizations are turning AI into real operational advantage ➡️ https://lnkd.in/gSbHk9Ky

When conversations need attention, supervisors need to know right away. ⚠️ It’s not realistic to listen to every call, but leaders still need clear visibility into what’s happening across the contact center. RingCX AVA Supervisor Assist uses AI-powered alerts, summaries, and transcripts to surface the conversations that matter most, so supervisors can step in quickly and confidently when it counts. Stay informed and in control with RingCX: https://lnkd.in/gkEXneHP.

Millions of pet parents rely on Mission Pet Health (formerly Mission Veterinary Partners) for care. But as they grew to 300+ facilities, their phone system couldn't keep up with the pack. They needed a solution that could scale on command. Here’s how RingCentral is helping them stay ahead: 🐕 Each location can tailor its phone system to fit how it operates 🐕 Doctors can take calls from anywhere, staying connected with pet parents 🐕 Real-time analytics surface insights to drive smarter, more efficient operations Now Mission Pet Health runs a fully connected network, so every facility can focus on what matters most: keeping tails wagging.

Instead of telling you about the future of business phone calls, we’re letting you hear it 📞 In honor of National Telephone Day tomorrow, call our AI Receptionist (AIR), Natalie, right now: 👉 1-8445-TRY-AIR Instant answer. Natural conversation. No hold music. No phone tree. Just AI that works the way your customers expect your business to. AIR answers 100% of your calls and turns missed opportunities into new customers. Happy (early) National Telephone Day from the team that's been reinventing the business telephone for 25+ years. ☎️ Want to see what AIR can do for your business? https://lnkd.in/gRkwP8sz

True AI transformation starts with people, not tools. In episode two of our AI Changemakers series, we spotlight three leaders who are using agentic AI to rethink how their organizations operate, communicate, and serve their customers. ⚾ Steven Inman of the Chicago Cubs is using AI to deliver big-league experiences that exceed expectations for millions of fans. 🏥 Brian Tucker of Televero Behavioral Health is ensuring every call is answered, every patient is heard, and every team member is set up to succeed with AI. 📈 Jaimie Bell of The Office Gurus is reimagining contact center operations with AI, empowering agents and supervisors to provide consistent, high-quality interactions at scale. Together, these AI Changemakers show what’s possible when AI is embedded in how work gets done, raising the bar for how organizations scale and grow while keeping people at the center. Read our latest newsletter to see how these three AI pioneers are building what’s next 👇