I’m a hostess at a restaurant. There’s a new-ish, younger server I’ll call Anna. She’s so sweet and bubbly. Yesterday she was having the worst shift of her life. She misplaced a customer’s card (it was found!) and I found her crying in the bathroom. She told me that NOTHING was going right today and that she just kept making silly mistakes.
I hugged her and told her it was alright, shit happens. We have a fat stack of lost and found cards in the safe. The customer wasn’t upset, the manager wasn’t upset, it would all be okay. She just looked so defeated and kept talking poorly about herself. Even though the manager knew she was having a rough day, he cut her last so she was stuck feeling like crap in the mostly dead restaurant.
Her last table was an entitled asshole of a man who just kept barking demands at her. I told her I’m sorry she got him as her last table. She was so unlike her usual happy self and sighed and said, “It’s okay. As long as I make like, $5 I won’t feel like a total failure.”
This dude refused to look at the menu, saying he gets the same thing every time: the penne. She asked, “Oh! Our steak penne?” and he confirmed.
She brought it to him, and he said it tasted weird. He told her to make a new one without mushrooms because he usually doesn’t have mushrooms. He eats half of it and then tells her the sauce isn’t right. I grab the manager and warn him that this guy is a headache.
This dude ordered THE WRONG PASTA. He didn’t know what his favorite dish was called. He wanted another one, that doesn’t have the word “penne” in the title, but it does use penne noodles. He complained enough that the manager just comped his ENTIRE meal.
I knew this guy wasn’t going to leave anything for her, and she just really needed a win. So, when the guy left, I ran over and tucked a fiver under a plate. She told me, “Hey! He left me $5!” and I just said “Look at that! You fished your wish!”
I feel kind of bad for lying, but I think it was worth it to give her a small win.