Hello!I´m experiencing the following issue. When I send a message, or reply to a message to certain Instagram accounts (only happens with IG), sometimes that message is sent 1 or 2 extra times. This represents a very poor experience for our clients a

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2 days ago

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Roderick HendersonNew Participant

Outbound

Allow email composer pop-out window

The email composer/reply pane is too small.FinAI acknowledges that, as of Feb 2026, “The email composer in Intercom doesn't have a built-in option to resize or make the composition pane larger within a thread. The composer size is fixed in the interf

vikas.venkatachalamNew Participant

Inbox

How to edit subject for a ticket notification?

Currently the subject for the ticket notification is seen as the first message in the coversation on the ticket which is ‘Create a ticket’.

3775

D

3 days ago

Marsel VerheijdeNew Participant

Inbox

Please add the option to merge email tickets with telephone tickets

At the moment, it is not possible to merge tickets that originated via email or messenger with tickets created from a phone call.In practice, many of our customers follow up on the same issue across multiple channels. Not being able to consolidate th

Sophie_TeamwhaleNew Participant

Support Operations

Expanding the list of languages in the "Switch language" feature

Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features

Hannah TalagtagNew Participant

Reporting

Activity Tracking

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th

Sudarshan BhatNew Participant

Tips, Tricks and Workarounds

Short lived JWT refresh on mobile using react-native-intercom SDK

I’ve been trying to get Intercom to work with a JWT, but seems like it doesn’t work on the Android. Our JWT has about 5 mins TTL. I’m refreshing the JWT just before launching the Intercom and, in the background, refreshing the token every 4-5 mins to

fabiofontesxNew Participant

Apps & Integrations

PhoneNumber not being fullfiled on contact

Hi everyone,We are experiencing inconsistent behavior with contacts created through our WhatsApp channel and wanted to check if anyone else has seen something similar.When users start a conversation via WhatsApp, some contacts are created with the ph

Dean32New Participant

Settings, Security & Permissions

Using JWT for Help Center authentication - how do I complete the login flow?

Hi everyone,I'm trying to implement authentication for the Help Center and ticket portal using JWT, but I'm having trouble finding documentation about what happens after generating the JWT.I already have the JWT generated on my backend, but I can't f

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

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B

1 hour ago

Marsel VerheijdeNew Participant

Inbox

Please add the option to merge email tickets with telephone tickets

At the moment, it is not possible to merge tickets that originated via email or messenger with tickets created from a phone call.In practice, many of our customers follow up on the same issue across multiple channels. Not being able to consolidate th

Sophie_TeamwhaleNew Participant

Support Operations

Expanding the list of languages in the "Switch language" feature

Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features

Hannah TalagtagNew Participant

Reporting

Activity Tracking

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th

Sudarshan BhatNew Participant

Tips, Tricks and Workarounds

Short lived JWT refresh on mobile using react-native-intercom SDK

I’ve been trying to get Intercom to work with a JWT, but seems like it doesn’t work on the Android. Our JWT has about 5 mins TTL. I’m refreshing the JWT just before launching the Intercom and, in the background, refreshing the token every 4-5 mins to

fabiofontesxNew Participant

Apps & Integrations

PhoneNumber not being fullfiled on contact

Hi everyone,We are experiencing inconsistent behavior with contacts created through our WhatsApp channel and wanted to check if anyone else has seen something similar.When users start a conversation via WhatsApp, some contacts are created with the ph

Dean32New Participant

Settings, Security & Permissions

Using JWT for Help Center authentication - how do I complete the login flow?

Hi everyone,I'm trying to implement authentication for the Help Center and ticket portal using JWT, but I'm having trouble finding documentation about what happens after generating the JWT.I already have the JWT generated on my backend, but I can't f

evanhalleybandNew Participant

API & Webhooks

Can I unassign admin from a ticket without removing the team assignment?

We have an integration that posts comments to tickets via POST /tickets/{ticket_id}/reply using an admin user. We've noticed that when the ticket is unassigned, Intercom auto-assigns it to our integration's admin. We'd like to undo this by setting as

Teresa ÖhlingerNew Participant

Deploy Fin

Unexpected Auto‑Translation: Workflow Message Text Translated to English (despite non-English workflow setup)

Our workflows are fully set up in a non‑English language, with auto‑translate turned off. Fin detects the user’s language correctly, and the reply buttons display in the intended language — but the message text itself is being translated into English

Radostina SinapovaNew Participant

Inbox

Case Management Efficiency - Snoozing and Closing Effectively

Hey Team,We rely heavily on snoozing as a core part of how we manage high conversation volumes. When there's no pending action on our side, agents are expected to snooze conversations for a few hours so we can keep our views as clean as possible and

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T

4 days ago

News & Updates

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