Callback API not getting triggered on app install or removal for shared app

sarfaraz187
Mon, 09 Feb 2026 15:08:13 +0000
Webhooks

Hello everyone,

I have an application that uses Pipedrive’s App Sharing feature, and I have enabled this for my private development app. Currently, I’m facing an issue: I need to know which users have been assigned access to the app by the Admin within the organization.

According to the documentation, whenever a user installs the app or an admin removes the app from a user, a callback API call should be triggered. However, in my case, neither of these events is triggering any API calls.

For now, I am using the isShared flag to determine which users have access to the app and which do not.

If anyone has encountered this before, I would greatly appreciate any guidance or suggestions. Thank you in advance

6 posts - 4 participants