Questions or support needed?

We provide a knowledge base for our products. This often allows our customers to solve their issues without waiting for a response from us. However, if you prefer a personal contact, you are welcome to open a ticket!

Customer opinions about our support

More than active 200,000 websites have installed WordPress plugins from devowl.io and have given Real Cookie Banner a 4.9 out of 5.0 stars rating.

“The customer support is at least as good as the plugin – and the plugin is just great!”

hofmeister
has bought Real Media Library

“I can’t tell you what’s better. The plugin does exactly what it’s supposed to do and the support is first class.”

Gerhard Werner
has bought Real Media Library

“Customer support is one of the best I’ve dealt with. Keep up the great work!”

kreswach
has bought Real Media Library

Reviews are excerpted quoted and can be translated. To view the original, click on the quote. All WordPress.org users can submit reviews, whether or not they have used the product. However, on Codecanyon.net, only customers who have purchased the product can submit reviews.

Knowledge Base (FAQ)

We collect frequently asked questions from our customers and write proper articles on how to solve the problem. You can often find the answer to your questions faster than waiting for an answer from us.

Real Cookie Banner

Real Media Library

Real Physical Media

Real Category Management

Real Thumbnail Generator

Open a support ticket

If you have any questions before you buy one of our products, need help with our products or have a feature request, you are welcome to open a support ticket. Questions on legal issues relating to Real Cookie Banner are also welcome.

Known issue with W3 Total Cache Plugin

Since the last update of W3 Total Cache 2.9.3, there have been issues with the WordPress REST API, which all our plugins depend on. If you’re experiencing symptoms like data not loading, missing data, or endless loading processes, you’re likely encountering this issue if you are also using W3 Total Cache.

Since the issue does not originate from our plugins, we kindly ask you to please follow the official support page of W3 Total Cache. The issue is already known:

WordPress plugins with support

We offer email support for all devowl.io products. This is already included (for a limited time) in all our paid products at no extra cost. Our goal is not only to develop high-quality WordPress plugins, but also to support you after your purchase so that you can make the best out of it. Compared to free or cheap WordPress plugins, it can make the difference for you if and how fast you reach your goal.