{"id":117356,"date":"2024-04-22T11:34:39","date_gmt":"2024-04-22T03:34:39","guid":{"rendered":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/117356.html"},"modified":"2024-04-22T11:34:41","modified_gmt":"2024-04-22T03:34:41","slug":"%e5%a6%82%e4%bd%95%e8%af%84%e4%bc%b0%e4%ba%91%e8%ae%a1%e7%ae%97%e4%be%9b%e5%ba%94%e5%95%86%e7%9a%84%e5%8f%af%e9%9d%a0%e6%80%a7","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/117356.html","title":{"rendered":"\u5982\u4f55\u8bc4\u4f30\u4e91\u8ba1\u7b97\u4f9b\u5e94\u5546\u7684\u53ef\u9760\u6027"},"content":{"rendered":"

\"\u5982\u4f55\u8bc4\u4f30\u4e91\u8ba1\u7b97\u4f9b\u5e94\u5546\u7684\u53ef\u9760\u6027\"<\/p>\n

\u4e91\u8ba1\u7b97\u4f9b\u5e94\u5546\u7684\u53ef\u9760\u6027\u53ef\u4ee5\u901a\u8fc7\u670d\u52a1\u7b49\u7ea7\u534f\u8bae(SLA)\u3001\u7b2c\u4e09\u65b9\u8ba4\u8bc1\u548c\u5ba1\u8ba1\u3001\u670d\u52a1\u652f\u6301\u4e0e\u7ef4\u62a4\u3001\u5b89\u5168\u6027\u3001\u6027\u80fd\u548c\u7a33\u5b9a\u6027\u3001\u5ba2\u6237\u8bc4\u4ef7\u548c\u6210\u529f\u6848\u4f8b\uff0c\u4ee5\u53ca\u4f9b\u5e94\u5546\u7684\u8d22\u52a1\u5065\u5eb7\u72b6\u51b5<\/strong>\u7b49\u65b9\u9762\u6765\u8bc4\u4f30\u3002\u670d\u52a1\u7b49\u7ea7\u534f\u8bae(SLA) \u662f\u8861\u91cf\u4e91\u8ba1\u7b97\u4f9b\u5e94\u5546\u53ef\u9760\u6027\u7684\u5173\u952e\u56e0\u7d20\uff0c\u5b83\u8be6\u7ec6\u89c4\u5b9a\u4e86\u4f9b\u5e94\u5546\u5e94\u9075\u5b88\u7684\u670d\u52a1\u6807\u51c6\u548c\u627f\u8bfa\u7684\u6027\u80fd\u6307\u6807\u3002\u5b83\u901a\u5e38\u5305\u542b\u4e86\u670d\u52a1\u53ef\u7528\u6027\u3001\u54cd\u5e94\u65f6\u95f4\u548c\u6545\u969c\u4fee\u590d\u65f6\u95f4\u7b49\u5173\u952e\u53c2\u6570\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4e86\u5173\u4e8e\u670d\u52a1\u6c34\u5e73\u7684\u660e\u786e\u671f\u671b\u3002\u8fd9\u4e5f\u4e3a\u7528\u6237\u63d0\u4f9b\u4e86\u4e00\u4e2a\u8861\u91cf\u548c\u5bf9\u6bd4\u4e0d\u540c\u4f9b\u5e94\u5546\u7684\u5ba2\u89c2\u4f9d\u636e\uff0c\u662f\u5224\u65ad\u4f9b\u5e94\u5546\u662f\u5426\u53ef\u9760\u7684\u91cd\u8981\u53c2\u7167\u3002<\/p>\n<\/p>\n

\u4e00\u3001\u670d\u52a1\u7b49\u7ea7\u534f\u8bae(SLA)<\/h2>\n<\/p>\n

\u4e91\u670d\u52a1\u7684SLA\u662f\u8bc4\u4f30\u4e91\u8ba1\u7b97\u4f9b\u5e94\u5546\u53ef\u9760\u6027\u7684\u7b2c\u4e00\u9053\u5c4f\u969c\u3002SLA\u5e94\u660e\u786e\u5b9a\u4e49\u670d\u52a1\u53ef\u7528\u6027\u3001\u7cfb\u7edf\u6027\u80fd\u6807\u51c6\u3001\u6570\u636e\u7ba1\u7406\u3001\u5907\u4efd\u548c\u6062\u590d\u7b56\u7565\u7b49\u5173\u952e\u670d\u52a1\u6307\u6807\uff0c\u4ee5\u53ca\u670d\u52a1\u4e0d\u8fbe\u6807\u65f6\u7684\u8865\u507f\u673a\u5236\u3002\u670d\u52a1\u53ef\u7528\u6027\u4fdd\u8bc1<\/strong>\u80fd\u663e\u8457\u53cd\u6620\u4f9b\u5e94\u5546\u7684\u7a33\u5b9a\u6027\u548c\u53ef\u9760\u6027\u3002\u4f8b\u5982\uff0c\u4e00\u4e2a99.99%\u7684\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u4fdd\u969c\u610f\u5473\u7740\u670d\u52a1\u6bcf\u5e74\u53ea\u6709\u4e0d\u5230\u4e00\u5c0f\u65f6\u7684\u53ef\u80fd\u5b95\u673a\u65f6\u95f4\u3002<\/p>\n<\/p>\n

\u8fd0\u8425\u65f6\u95f4\u4fdd\u8bc1<\/h3>\n<\/p>\n

SLA\u4e2d\u901a\u5e38\u4f1a\u5305\u542b\u670d\u52a1\u63d0\u4f9b\u5546\u627f\u8bfa\u7684\u8fd0\u8425\u65f6\u95f4\uff0c\u8fd9\u662f\u4e00\u4e2a\u76f4\u63a5\u6307\u6807\uff0c\u7528\u6237\u53ef\u4ee5\u901a\u8fc7\u8fd9\u4e2a\u6307\u6807\u7b80\u5355\u5feb\u901f\u5730\u4e86\u89e3\u670d\u52a1\u7684\u7a33\u5b9a\u6027\u3002\u5177\u4f53\u6765\u8bf4\uff0c\u8fd0\u8425\u65f6\u95f4\u4fdd\u8bc1\u901a\u5e38\u4ee5\u201c\u4e09\u4f4d\u6570\u201d\u7684\u5f62\u5f0f\u51fa\u73b0\uff0c\u598299.9%\uff08\u201c\u4e09\u4e2a\u4e5d\u201d\uff09\u3002<\/p>\n<\/p>\n

\u6027\u80fd\u6307\u6807<\/h3>\n<\/p>\n

\u9664\u4e86\u8fd0\u8425\u65f6\u95f4\u4e4b\u5916\uff0cSLA\u4e2d\u8fd8\u4f1a\u89c4\u5b9a\u4e00\u7cfb\u5217\u7684\u6027\u80fd\u6307\u6807\uff0c\u6bd4\u5982\u54cd\u5e94\u65f6\u95f4\u3001\u5904\u7406\u80fd\u529b\u548c\u5e26\u5bbd\u7b49\u3002\u8fd9\u4e9b\u6307\u6807\u6709\u52a9\u4e8e\u6d88\u8d39\u8005\u4e86\u89e3\u670d\u52a1\u5728\u4e0d\u540c\u6761\u4ef6\u4e0b\u7684\u8868\u73b0\uff0c\u5bf9\u9009\u62e9\u9002\u5408\u9700\u6c42\u7684\u670d\u52a1\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<\/p>\n

\u4e8c\u3001\u7b2c\u4e09\u65b9\u8ba4\u8bc1\u548c\u5ba1\u8ba1<\/h2>\n<\/p>\n

\u7b2c\u4e09\u65b9\u8ba4\u8bc1\u7ed9\u4e88\u4e86\u4e91\u8ba1\u7b97\u63d0\u4f9b\u8005\u6743\u5a01\u6027\u80cc\u4e66\uff0c\u4e00\u4e9b\u6807\u51c6\u5982ISO\/IEC 27001\u3001SOC 1\/2\/3\u7b49\u5177\u6709\u56fd\u9645\u6743\u5a01\u6027\uff0c\u53ef\u8861\u91cf\u4f9b\u5e94\u5546\u5728\u5904\u7406\u548c\u4fdd\u62a4\u6570\u636e\u65b9\u9762\u7684\u80fd\u529b\u3002\u5ba1\u8ba1\u62a5\u544a<\/strong>\u63ed\u793a\u4f9b\u5e94\u5546\u7684\u8fd0\u8425\u5b9e\u8df5\u548c\u63a7\u5236\u5065\u5168\u6027\uff0c\u662f\u51b3\u5b9a\u4f9b\u5e94\u5546\u662f\u5426\u503c\u5f97\u4fe1\u8d56\u7684\u6709\u529b\u4f9d\u636e\u3002<\/p>\n<\/p>\n

\u5b89\u5168\u548c\u5408\u89c4\u8ba4\u8bc1<\/h3>\n<\/p>\n

\u4f8b\u5982\uff0cISO\/IEC 27001\u4e3b\u8981\u5173\u6ce8\u4fe1\u606f\u5b89\u5168\u7ba1\u7406\uff0c\u4e00\u4e2a\u901a\u8fc7\u8be5\u8ba4\u8bc1\u7684\u4f9b\u5e94\u5546\u8868\u660e\u5176\u5177\u5907\u826f\u597d\u7684\u4fe1\u606f\u5b89\u5168\u7ba1\u7406\u4f53\u7cfb(ISMS)\uff0c\u80fd\u591f\u59a5\u5584\u4fdd\u62a4\u7528\u6237\u6570\u636e\u4e0d\u906d\u53d7\u6cc4\u5bc6\u3001\u7be1\u6539\u7b49\u98ce\u9669\u3002<\/p>\n<\/p>\n

\u5ba1\u8ba1\u62a5\u544a<\/h3>\n<\/p>\n

SOC\u62a5\u544a\u5219\u66f4\u4fa7\u91cd\u4e8e\u5185\u90e8\u63a7\u5236\uff0c\u5b83\u80fd\u63d0\u4f9b\u4e91\u670d\u52a1\u4f9b\u5e94\u5546\u5185\u90e8\u63a7\u5236\u7684\u4e00\u4e2a\u201c\u5feb\u7167\u201d\uff0c\u4ece\u800c\u5e2e\u52a9\u7528\u6237\u8bc4\u4f30\u5176\u670d\u52a1\u63a7\u5236\u7684\u9002\u5f53\u6027\u548c\u6709\u6548\u6027\u3002<\/p>\n<\/p>\n

\u4e09\u3001\u670d\u52a1\u652f\u6301\u4e0e\u7ef4\u62a4<\/h2>\n<\/p>\n

\u4f18\u79c0\u7684\u670d\u52a1\u652f\u6301\u662f\u4e91\u8ba1\u7b97\u63d0\u4f9b\u5546\u53ef\u9760\u6027\u7684\u53c8\u4e00\u4f53\u73b0\uff0c\u5c24\u5176\u662f\u5bf9\u4e8e\u51fa\u73b0\u6280\u672f\u95ee\u9898\u6216\u9700\u8981\u7d27\u6025\u89e3\u51b3\u65b9\u6848\u65f6\u3002\u6280\u672f\u652f\u6301\u7684\u54cd\u5e94\u65f6\u95f4\u548c\u4e13\u4e1a\u80fd\u529b<\/strong>\u76f4\u63a5\u5f71\u54cd\u5230\u7528\u6237\u7684\u4e1a\u52a1\u8fde\u7eed\u6027\u548c\u8fd0\u4f5c\u6548\u7387\u3002<\/p>\n<\/p>\n

\u6280\u672f\u652f\u6301\u54cd\u5e94\u5ea6<\/h3>\n<\/p>\n

\u6280\u672f\u652f\u6301\u56e2\u961f\u5e94\u80fd\u591f\u4fdd\u8bc1\u5feb\u901f\u54cd\u5e94\uff0c\u53ca\u65f6\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\uff0c\u5c24\u5176\u662f\u5728\u4e1a\u52a1\u5173\u952e\u65f6\u523b\u3002\u54cd\u5e94\u65f6\u95f4\u7684\u5feb\u6162\u5f80\u5f80\u5728SLA\u4e2d\u6709\u660e\u786e\u89c4\u5b9a\u3002<\/p>\n<\/p>\n

\u7ef4\u62a4\u548c\u5347\u7ea7\u7b56\u7565<\/h3>\n<\/p>\n

\u5b9a\u671f\u7ef4\u62a4\u548c\u53ca\u65f6\u7684\u7cfb\u7edf\u5347\u7ea7\u662f\u4fdd\u6301\u670d\u52a1\u7a33\u5b9a\u3001\u5b89\u5168\u7684\u5173\u952e\uff0c\u4f9b\u5e94\u5546\u5e94\u516c\u5f00\u5176\u7ef4\u62a4\u7a97\u53e3\u548c\u5347\u7ea7\u8ba1\u5212\uff0c\u907f\u514d\u5bf9\u7528\u6237\u4e1a\u52a1\u9020\u6210\u4e0d\u5fc5\u8981\u7684\u5f71\u54cd\u3002<\/p>\n<\/p>\n

\u56db\u3001\u5b89\u5168\u6027<\/h2>\n<\/p>\n

\u5b89\u5168\u6027\u65e0\u7591\u662f\u8861\u91cf\u4e91\u8ba1\u7b97\u4f9b\u5e94\u5546\u53ef\u9760\u6027\u7684\u6838\u5fc3\u8981\u7d20\u3002\u6570\u636e\u52a0\u5bc6\u3001\u8eab\u4efd\u8ba4\u8bc1\u3001\u8bbf\u95ee\u63a7\u5236\u3001\u7f51\u7edc\u548c\u7269\u7406\u5b89\u5168<\/strong>\u7b49\u65b9\u9762\u90fd\u662f\u5b89\u5168\u6027\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002\u4f9b\u5e94\u5546\u5e94\u63d0\u4f9b\u5168\u9762\u7684\u5b89\u5168\u9632\u62a4\u63aa\u65bd\uff0c\u4ee5\u4fdd\u62a4\u7528\u6237\u6570\u636e\u4e0d\u53d7\u4e0d\u540c\u5a01\u80c1\u7684\u4fb5\u5bb3\u3002<\/p>\n<\/p>\n

\u6570\u636e\u4fdd\u62a4<\/h3>\n<\/p>\n

\u901a\u8fc7\u6570\u636e\u52a0\u5bc6\u3001\u5b9a\u671f\u5907\u4efd\u548c\u6709\u6548\u7684\u707e\u96be\u6062\u590d\u8ba1\u5212\u6765\u786e\u4fdd\u6570\u636e\u7684\u5b89\u5168\u548c\u53ef\u6062\u590d\u6027\u3002<\/p>\n<\/p>\n

\u8bbf\u95ee\u63a7\u5236<\/h3>\n<\/p>\n

\u5f3a\u5927\u7684\u8eab\u4efd\u9a8c\u8bc1\u548c\u6388\u6743\u673a\u5236\u662f\u9650\u5236\u975e\u6cd5\u8bbf\u95ee\u7684\u9996\u9053\u9632\u7ebf\uff0c\u4fdd\u8bc1\u53ea\u6709\u7ecf\u8fc7\u6388\u6743\u7684\u7528\u6237\u624d\u80fd\u63a5\u89e6\u5230\u654f\u611f\u6570\u636e\u548c\u8d44\u6e90\u3002<\/p>\n<\/p>\n

\u4e94\u3001\u6027\u80fd\u548c\u7a33\u5b9a\u6027<\/h2>\n<\/p>\n

\u4f9b\u5e94\u5546\u7684\u6027\u80fd\u548c\u7a33\u5b9a\u6027\u76f4\u63a5\u5f71\u54cd\u5230\u4e91\u670d\u52a1\u7684\u7528\u6237\u4f53\u9a8c\u548c\u4e1a\u52a1\u6301\u7eed\u6027\u3002\u8bc4\u4ef7\u8fd9\u4e00\u70b9\uff0c\u9664\u4e86\u89c2\u5bdf\u4f9b\u5e94\u5546\u7684\u5386\u53f2\u6027\u80fd\u8bb0\u5f55\u3001\u8d1f\u8f7d\u5747\u8861\u548c\u5f39\u6027\u80fd\u529b<\/strong>\u5916\uff0c\u8fd8\u5e94\u5b9e\u65f6\u76d1\u63a7\u548c\u6d4b\u8bd5\u4ee5\u83b7\u53d6\u6700\u65b0\u7684\u6027\u80fd\u6570\u636e\u3002<\/p>\n<\/p>\n

\u5386\u53f2\u6027\u80fd\u8bb0\u5f55<\/h3>\n<\/p>\n

\u5224\u65ad\u4f9b\u5e94\u5546\u7684\u6027\u80fd\u662f\u5426\u6ee1\u8db3\u9700\u6c42\uff0c\u53ef\u4ee5\u67e5\u770b\u8fc7\u53bb\u7684\u6027\u80fd\u8bb0\u5f55\u548c\u7528\u6237\u53cd\u9988\u3002<\/p>\n<\/p>\n

\u5f39\u6027\u548c\u81ea\u52a8\u6269\u5c55<\/h3>\n<\/p>\n

\u4e91\u670d\u52a1\u5e94\u5177\u5907\u5728\u8d1f\u8f7d\u53d8\u5316\u65f6\u81ea\u52a8\u8c03\u6574\u8d44\u6e90\u7684\u80fd\u529b\uff0c\u786e\u4fdd\u670d\u52a1\u6301\u7eed\u7a33\u5b9a\u5e76\u4e14\u6027\u80fd\u4e0d\u53d7\u5f71\u54cd\u3002<\/p>\n<\/p>\n

\u516d\u3001\u5ba2\u6237\u8bc4\u4ef7\u548c\u6210\u529f\u6848\u4f8b<\/h2>\n<\/p>\n

\u73b0\u6709\u7684\u5ba2\u6237\u53cd\u9988\u548c\u6210\u529f\u6848\u4f8b\u80fd\u591f\u63d0\u4f9b\u5b9e\u9645\u4f7f\u7528\u4e2d\u7684\u53ef\u9760\u6027\u8bc1\u660e\u3002\u7528\u6237\u8bc4\u4ef7\u80fd\u53cd\u6620\u51fa\u670d\u52a1\u7684\u771f\u5b9e\u8868\u73b0\u548c\u4f9b\u5e94\u5546\u7684\u670d\u52a1\u6001\u5ea6<\/strong>\uff0c\u800c\u7559\u610f\u884c\u4e1a\u9886\u5bfc\u8005\u6216\u4e0e\u60a8\u4e1a\u52a1\u7c7b\u4f3c\u7684\u7ec4\u7ec7\u7684\u9009\u62e9\u53ef\u4ee5\u63d0\u4f9b\u91cd\u8981\u53c2\u8003\u3002<\/p>\n<\/p>\n

\u5ba2\u6237\u53cd\u9988<\/h3>\n<\/p>\n

\u901a\u8fc7\u5206\u6790\u5ba2\u6237\u7684\u53cd\u9988\uff0c\u6211\u4eec\u53ef\u4ee5\u4e86\u89e3\u4f9b\u5e94\u5546\u5728\u89e3\u51b3\u95ee\u9898\u3001\u5ba2\u6237\u4f53\u9a8c\u7b49\u65b9\u9762\u7684\u8868\u73b0\u3002<\/p>\n<\/p>\n

\u6210\u529f\u6848\u4f8b\u7814\u7a76<\/h3>\n<\/p>\n

\u6df1\u5165\u4e86\u89e3\u4f9b\u5e94\u5546\u7684\u6210\u529f\u6848\u4f8b\uff0c\u5c24\u5176\u662f\u90a3\u4e9b\u4e0e\u4f60\u7684\u4e1a\u52a1\u9700\u6c42\u76f8\u4f3c\u7684\u6848\u4f8b\uff0c\u53ef\u4ee5\u66f4\u597d\u5730\u8bc4\u4f30\u5176\u670d\u52a1\u7684\u9002\u7528\u6027\u548c\u53ef\u9760\u6027\u3002<\/p>\n<\/p>\n

\u4e03\u3001\u4f9b\u5e94\u5546\u7684\u8d22\u52a1\u5065\u5eb7\u72b6\u51b5<\/h2>\n<\/p>\n

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\u516c\u5f00\u8d22\u62a5<\/h3>\n<\/p>\n

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\u5e02\u573a\u5360\u6709\u7387<\/h3>\n<\/p>\n

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  2. \n

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  3. \n

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