{"id":14422,"date":"2023-01-29T21:12:56","date_gmt":"2023-01-29T13:12:56","guid":{"rendered":"https:\/\/docs.pingcode.com\/?p=14422"},"modified":"2023-01-29T21:13:03","modified_gmt":"2023-01-29T13:13:03","slug":"%e7%ba%a2%e5%9c%88%e9%a1%b9%e7%9b%ae%e7%ae%a1%e7%90%86%e8%bd%af%e4%bb%b6%e6%80%8e%e4%b9%88%e6%a0%b7","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/14422.html","title":{"rendered":"\u7ea2\u5708\u9879\u76ee\u7ba1\u7406\u8f6f\u4ef6\u600e\u4e48\u6837"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>\u57fa\u4e8e\u7ea2\u5708 PaaS \u5e73\u53f0\u6784\u5efa\u7684\u7ea2\u5708 CRM \u5de5\u7a0b<a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/23316.html\" 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