SMART\u539f\u5219<\/a>\uff08\u5373\u7279\u5b9aSpecific\u3001\u53ef\u8861\u91cfMeasurable\u3001\u53ef\u8fbe\u6210Achievable\u3001\u76f8\u5173\u6027Relevant\u3001\u65f6\u9650\u6027Time-bound\uff09\u6765\u8bbe\u5b9a\uff0c\u4ee5\u786e\u4fdd\u6bcf\u4e2a\u5458\u5de5\u90fd\u6e05\u695a\u81ea\u5df1\u7684\u5de5\u4f5c\u76ee\u6807\u4ee5\u53ca\u5982\u4f55\u8fbe\u6210\u8fd9\u4e9b\u76ee\u6807\u3002<\/p>\n<\/p>\n\u4e00\u3001\u7ee9\u6548\u76ee\u6807\u7684\u786e\u5b9a\u4e0e SMART \u539f\u5219<\/h3>\n<\/p>\n
\u6bcf\u4e2a\u4f01\u4e1a\u5728\u5236\u5b9aKPI\u7ee9\u6548\u8003\u6838\u5236\u5ea6\u65f6\uff0c\u90fd\u9700\u786e\u4fdd\u7ee9\u6548\u76ee\u6807\u7684\u660e\u786e\u6027\u548c\u5b9e\u9645\u6027\u3002\u8fd9\u4e9b\u76ee\u6807\u5e94\u57fa\u4e8e\u4f01\u4e1a\u7684\u957f\u671f\u53d1\u5c55\u6218\u7565\u4ee5\u53ca\u77ed\u671f\u4e1a\u52a1\u8ba1\u5212\uff0c\u5e76\u4e0e\u5458\u5de5\u7684\u65e5\u5e38\u5de5\u4f5c\u606f\u606f\u76f8\u5173\u3002\u8fd0\u7528SMART\u539f\u5219\u53ef\u4ee5\u5e2e\u52a9\u4f01\u4e1a\u5b9e\u73b0\u8fd9\u4e00\u70b9\u3002<\/p>\n<\/p>\n
\u660e\u6670\u7ee9\u6548\u76ee\u6807\u5728\u5b9e\u8df5\u4e2d\u7684\u5e94\u7528<\/h4>\n<\/p>\n
\u5177\u4f53\u5316\uff08Specific\uff09\u662f\u6307\u7ee9\u6548\u76ee\u6807\u987b\u5177\u4f53\u5230\u53ef\u4ee5\u660e\u786e\u5458\u5de5\u6240\u5e94\u627f\u62c5\u7684\u8d23\u4efb\u3002\u901a\u5e38\uff0c\u4f01\u4e1a\u5e94\u5c06\u590d\u6742\u7684\u6218\u7565\u76ee\u6807\u5206\u89e3\u4e3a\u5177\u4f53\u7684\u5de5\u4f5c\u4efb\u52a1\uff0c\u6e05\u6670\u5b9a\u4e49\u5404\u90e8\u95e8\u3001\u56e2\u961f\u53ca\u4e2a\u4eba\u7684\u76ee\u6807\u3002<\/p>\n<\/p>\n
\u53ef\u8861\u91cf\u6027\uff08Measurable\uff09\u7684\u76ee\u6807\u53ef\u4ee5\u901a\u8fc7\u6570\u636e\u6216\u8005\u6210\u679c\u6765\u8bc4\u4f30\u5b8c\u6210\u5ea6\u3002\u8fd9\u8981\u6c42\u4f01\u4e1a\u5efa\u7acb\u4e00\u5957\u79d1\u5b66\u7684\u6307\u6807\u4f53\u7cfb\u548c\u6570\u636e\u6536\u96c6\u673a\u5236\u3002<\/p>\n<\/p>\n
\u53ef\u8fbe\u6210\u6027\uff08Achievable\uff09\u6d89\u53ca\u5230\u76ee\u6807\u7684\u4ee5\u73b0\u5b9e\u4e3a\u57fa\u7840\uff0c\u65e2\u6311\u6218\u6027\u5f3a\uff0c\u4f46\u53c8\u4e0d\u81f3\u4e8e\u9ad8\u5f97\u65e0\u6cd5\u5b9e\u73b0\u3002\u8003\u6838\u76ee\u6807\u7684\u8bbe\u7acb\u5e94\u5145\u5206\u8003\u8651\u5458\u5de5\u7684\u80fd\u529b\u548c\u8d44\u6e90\u914d\u5907\u60c5\u51b5\u3002<\/p>\n<\/p>\n
\u76f8\u5173\u6027\uff08Relevance\uff09\u786e\u4fdd\u7ee9\u6548\u76ee\u6807\u4e0e\u5458\u5de5\u804c\u4f4d\u76f8\u5173\uff0c\u4e0e\u4f01\u4e1a\u7684\u957f\u671f\u6218\u7565\u548c\u5f53\u671f\u4efb\u52a1\u76f8\u5951\u5408\u3002<\/p>\n<\/p>\n
\u65f6\u9650\u6027\uff08Time-bound\uff09\u5219\u8981\u6c42\u4e3a\u5b8c\u6210\u7ee9\u6548\u76ee\u6807\u8bbe\u7f6e\u660e\u786e\u7684\u65f6\u95f4\u6846\u67b6\u3002<\/p>\n<\/p>\n
\u4e8c\u3001\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u7684\u8bbe\u8ba1<\/h3>\n<\/p>\n
\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u662f\u8861\u91cf\u5458\u5de5\u7ee9\u6548\u7684\u5177\u4f53\u6807\u51c6\uff0c\u5176\u8bbe\u8ba1\u9700\u7b80\u660e\u6613\u61c2\u3001\u53ef\u91cf\u5316\u3001\u4e0e\u4f01\u4e1a\u76ee\u6807\u4e00\u81f4\u3002<\/p>\n<\/p>\n
KPI \u8bbe\u8ba1\u539f\u5219<\/h4>\n<\/p>\n
KPI\u8bbe\u8ba1\u539f\u5219\u5305\u62ec\uff1a\u5ba2\u89c2\u6027\u3001\u53ef\u91cf\u5316\u3001\u8fde\u7eed\u6027\u3001\u7075\u6d3b\u6027<\/strong>\u3002\u5ba2\u89c2\u6027\u5f3a\u8c03KPI\u6570\u636e\u6e90\u7684\u53ef\u4fe1\u548c\u516c\u6b63\uff1b\u53ef\u91cf\u5316\u7740\u91cd\u6307\u6807\u7684\u53ef\u8ba1\u7b97\u6027\uff1b\u8fde\u7eed\u6027\u610f\u5473\u7740\u9700\u8981\u53ef\u4ee5\u6301\u7eed\u8ffd\u8e2a\u8fdb\u5ea6\uff1b\u800c\u7075\u6d3b\u6027\u5219\u4f53\u73b0\u5728\u5728\u5fc5\u8981\u65f6\u8fdb\u884c\u8c03\u6574\u3002<\/p>\n<\/p>\n\u786e\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807<\/h4>\n<\/p>\n
\u786e\u5b9aKPI\u65f6\uff0c\u9700\u8981\u6839\u636e\u4e0d\u540c\u90e8\u95e8\u548c\u4e0d\u540c\u5c97\u4f4d\u7684\u804c\u80fd\u5dee\u5f02\uff0c\u9009\u62e9\u53cd\u6620\u5de5\u4f5c\u6210\u6548\u7684\u6838\u5fc3\u6307\u6807\u3002\u4f8b\u5982\uff0c\u9500\u552e\u90e8\u95e8\u7684KPI\u53ef\u80fd\u5305\u62ec\u9500\u552e\u989d\u3001\u5ba2\u6237\u6ee1\u610f\u5ea6\u7b49\uff0c\u800c\u8d22\u52a1\u90e8\u95e8\u7684KPI\u53ef\u80fd\u6d89\u53ca\u6210\u672c\u63a7\u5236\u3001\u9884\u7b97\u6267\u884c\u7387\u7b49\u3002<\/p>\n<\/p>\n
\u4e09\u3001\u4e0e\u4f01\u4e1a\u6218\u7565\u76ee\u6807\u7684\u5173\u8054<\/h3>\n<\/p>\n
KPI\u9700\u8981\u4e0e\u4f01\u4e1a\u7684\u6218\u7565\u76ee\u6807\u7d27\u5bc6\u7ed3\u5408\uff0c\u8fd9\u53ef\u4ee5\u4fdd\u8bc1\u5458\u5de5\u7684\u5de5\u4f5c\u65b9\u5411\u4e0e\u4f01\u4e1a\u53d1\u5c55\u540c\u6b65\u3002<\/p>\n<\/p>\n
\u5b9e\u73b0\u6218\u7565\u76ee\u6807\u4e0eKPI\u7684\u5bf9\u9f50<\/h4>\n<\/p>\n
\u4e3a\u5b9e\u73b0\u76ee\u6807\u4e0eKPI\u7684\u4e00\u81f4\uff0c\u4f01\u4e1a\u5728\u5236\u5b9aKPI\u65f6\u5e94\u4ece\u9876\u5c42\u6218\u7565\u51fa\u53d1\uff0c\u9010\u5c42\u5206\u89e3\u81f3\u4e2a\u4eba\u5458\u5de5\u3002\u7528\u4ee5\u786e\u4fdd\u6574\u4e2a\u7ec4\u7ec7\u671d\u7740\u7edf\u4e00\u7684\u76ee\u6807\u524d\u8fdb\uff0c\u5e76\u4e14\u6bcf\u4e2a\u5458\u5de5\u7684\u8d21\u732e\u90fd\u80fd\u88ab\u8003\u6838\u548c\u8ba4\u53ef\u3002<\/p>\n<\/p>\n
\u76ee\u6807\u5c42\u7ea7\u5206\u89e3\u7684\u5b9e\u65bd<\/h4>\n<\/p>\n
\u8fd9\u4e00\u8fc7\u7a0b\u4e2d\uff0c\u4f01\u4e1a\u53ef\u4ee5\u91c7\u7528\u5e73\u8861\u8ba1\u5206\u5361\u7b49\u5de5\u5177\uff0c\u4ece\u8d22\u52a1\u3001\u5ba2\u6237\u3001\u5185\u90e8\u6d41\u7a0b\u548c\u5b66\u4e60\u6210\u957f\u56db\u4e2a\u7ef4\u5ea6\u6765\u8bbe\u5b9a\u548c\u5206\u89e3\u76ee\u6807\uff0c\u4f7f\u5404\u7ea7\u76ee\u6807\u8854\u63a5\u548c\u534f\u8c03\u3002<\/p>\n<\/p>\n
\u56db\u3001\u8bc4\u4ef7\u4f53\u7cfb\u7684\u8bbe\u8ba1<\/h3>\n<\/p>\n
\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u8bbe\u8ba1\u9700\u8003\u8651\u591a\u65b9\u9762\u56e0\u7d20\uff0c\u8bc4\u4ef7\u4f53\u7cfb\u5e94\u8be5\u5e73\u8861\uff0c\u4e0d\u4ec5\u5173\u6ce8\u77ed\u671f\u7ed3\u679c\uff0c\u4e5f\u5173\u6ce8\u957f\u671f\u53d1\u5c55\u548c\u56e2\u961f\u534f\u4f5c\u3002<\/p>\n<\/p>\n
\u5e73\u8861\u7684\u7ee9\u6548\u6307\u6807\u9009\u53d6<\/h4>\n<\/p>\n
\u5e73\u8861\u7684\u7ee9\u6548\u6307\u6807\u9009\u53d6\u5e94\u517c\u987e\u7ed3\u679c\u6307\u6807\u548c\u884c\u4e3a\u6307\u6807\u3001\u957f\u77ed\u671f\u6307\u6807\u3001\u8d28\u91cf\u548c\u6570\u91cf\u6307\u6807\u7b49\u3002\u8fd9\u4e9b\u6307\u6807\u5408\u5728\u4e00\u8d77\u53ef\u4ee5\u5168\u9762\u3001\u7efc\u5408\u5730\u53cd\u6620\u5458\u5de5\u7684\u5de5\u4f5c\u7ee9\u6548\u3002<\/p>\n<\/p>\n
\u8bbe\u8ba1\u52a8\u6001\u7684\u8bc4\u4ef7\u6807\u51c6<\/h4>\n<\/p>\n
\u8bc4\u4ef7\u6807\u51c6\u7684\u8bbe\u7f6e\u5e94\u5f53\u517c\u987e\u884c\u4e1a\u6807\u51c6\u548c\u4f01\u4e1a\u5b9e\u9645\u60c5\u51b5\uff0c\u80fd\u591f\u968f\u7740\u5e02\u573a\u53d8\u5316\u548c\u4f01\u4e1a\u53d1\u5c55\u53ca\u65f6\u8c03\u6574\u3002<\/p>\n<\/p>\n
\u4e94\u3001\u6c9f\u901a\u4e0e\u53cd\u9988\u673a\u5236\u7684\u5efa\u7acb<\/h3>\n<\/p>\n
\u6c9f\u901a\u4e0e\u53cd\u9988\u673a\u5236\u662f\u786e\u4fdd\u7ee9\u6548\u8003\u6838\u5236\u5ea6\u987a\u5229\u8fd0\u884c\u7684\u5173\u952e\uff0c\u901a\u8fc7\u6709\u6548\u6c9f\u901a\u6765\u8fbe\u6210\u5171\u8bc6\uff0c\u4e0e\u5458\u5de5\u4e00\u8d77\u5ba1\u89c6\u6307\u6807\u7684\u9002\u7528\u6027\u548c\u8003\u6838\u8fc7\u7a0b\u4e2d\u5b58\u5728\u7684\u95ee\u9898\u3002<\/p>\n<\/p>\n
\u5efa\u7acb\u6c9f\u901a\u673a\u5236<\/h4>\n<\/p>\n
\u5efa\u7acb\u826f\u597d\u7684\u6c9f\u901a\u673a\u5236\u6d89\u53ca\u786e\u4fdd\u4fe1\u606f\u7684\u900f\u660e\u5ea6\u548c\u6c9f\u901a\u6e20\u9053\u7684\u7545\u901a\u3002\u5b9a\u671f\u53ec\u5f00\u7ee9\u6548\u53cd\u9988\u4f1a\u8bae\u53ef\u4ee5\u5e2e\u52a9\u5458\u5de5\u4e86\u89e3\u81ea\u8eab\u7684\u7ee9\u6548\u8868\u73b0\u548c\u6539\u8fdb\u65b9\u5411\u3002<\/p>\n<\/p>\n
\u53cd\u9988\u4e0e\u6539\u8fdb<\/h4>\n<\/p>\n
\u7ee9\u6548\u53cd\u9988\u5e94\u5f53\u53ca\u65f6\u3001\u5177\u4f53\u4e14\u5efa\u8bbe\u6027\uff0c\u5173\u952e\u662f\u53d1\u73b0\u95ee\u9898\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u3002\u5b9e\u65bd\u7ee9\u6548\u8003\u6838\u65f6\uff0c\u4e5f\u9700\u8981\u6839\u636e\u53cd\u9988\u8c03\u6574\u6307\u6807\u548c\u8bc4\u4ef7\u65b9\u6cd5\u3002<\/p>\n<\/p>\n
\u516d\u3001\u5236\u5ea6\u7684\u7075\u6d3b\u6027\u4e0e\u9002\u5e94\u6027<\/h3>\n<\/p>\n
\u4e00\u4e2a\u6210\u529f\u7684KPI\u7ee9\u6548\u8003\u6838\u5236\u5ea6\u8981\u6709\u8db3\u591f\u7684\u9002\u5e94\u6027\u548c\u7075\u6d3b\u6027\uff0c\u4ee5\u5e94\u5bf9\u4e0d\u65ad\u53d8\u5316\u7684\u5546\u4e1a\u73af\u5883\u548c\u5b9e\u9645\u5de5\u4f5c\u9700\u6c42\u7684\u53d8\u5316\u3002<\/p>\n<\/p>\n
\u9002\u5e94\u6027\u7684\u8003\u6838\u5236\u5ea6\u8bbe\u8ba1<\/h4>\n<\/p>\n
\u8003\u6838\u5236\u5ea6\u7684\u8bbe\u8ba1\u8981\u80fd\u591f\u9002\u5e94\u5916\u90e8\u5e02\u573a\u548c\u5185\u90e8\u5b9e\u9645\u60c5\u51b5\u7684\u53d8\u5316\u3002\u4f8b\u5982\uff0c\u75ab\u60c5\u671f\u95f4\u5bf9\u8fdc\u7a0b\u5de5\u4f5c\u6a21\u5f0f\u7684\u9002\u914d\uff0c\u5bf9\u4f01\u4e1a\u7ee9\u6548\u8003\u6838\u5236\u5ea6\u63d0\u51fa\u4e86\u65b0\u7684\u6311\u6218\uff0c\u5236\u5ea6\u9700\u8981\u76f8\u5e94\u8c03\u6574\u4ee5\u9002\u5e94\u65b0\u7684\u5de5\u4f5c\u73af\u5883\u3002<\/p>\n<\/p>\n
\u7075\u6d3b\u6027\u5728\u5e94\u7528\u4e2d\u7684\u4f53\u73b0<\/h4>\n<\/p>\n
\u7075\u6d3b\u6027\u4f53\u73b0\u5728\u5bf9\u4e8e\u7a81\u53d1\u4e8b\u4ef6\u53ca\u5458\u5de5\u4e2a\u4f53\u5dee\u5f02\u7684\u8003\u91cf\u3002\u6709\u6548\u7684KPI\u7ee9\u6548\u8003\u6838\u5236\u5ea6\u4f1a\u7ed9\u4e88\u4e00\u5b9a\u7684\u81ea\u4e3b\u8c03\u6574\u7a7a\u95f4\uff0c\u4ee5\u517c\u987e\u4e2a\u522b\u60c5\u51b5\u4e0b\u7684\u7279\u6b8a\u9700\u6c42\u3002<\/p>\n<\/p>\n
\u603b\u7ed3\u6765\u8bf4\uff0c\u4f01\u4e1a\u5236\u5b9aKPI\u7ee9\u6548\u8003\u6838\u5236\u5ea6\u65f6\u9700\u8981\u7cfb\u7edf\u5730\u5206\u6790\u7ec4\u7ec7\u7684\u6218\u7565\u76ee\u6807\u3001\u5458\u5de5\u89d2\u8272\u4ee5\u53ca\u5e02\u573a\u73af\u5883\uff0c\u786e\u7acb\u5408\u7406\u7684\u76ee\u6807\u548c\u8861\u91cf\u6807\u51c6\uff0c\u5e76\u4fdd\u6301\u5236\u5ea6\u7684\u9002\u5e94\u6027\u4e0e\u7075\u6d3b\u6027\u3002\u901a\u8fc7\u6709\u6548\u6c9f\u901a\u548c\u53cd\u9988\u673a\u5236\uff0c\u4f01\u4e1a\u4e0d\u4ec5\u80fd\u6fc0\u52b1\u5458\u5de5\uff0c\u8fd8\u80fd\u6301\u7eed\u63d0\u5347\u7ec4\u7ec7\u7684\u6574\u4f53\u7ee9\u6548\u3002<\/p>\n<\/p>\n
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