{"id":212479,"date":"2024-05-11T15:08:21","date_gmt":"2024-05-11T07:08:21","guid":{"rendered":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/212479.html"},"modified":"2024-05-11T15:08:28","modified_gmt":"2024-05-11T07:08:28","slug":"%e6%82%a8%e8%a7%81%e8%bf%87%e5%93%aa%e4%ba%9b%e5%a5%87%e6%80%aa%e7%9a%84kpi%e8%80%83%e6%a0%b8%e5%86%85%e5%ae%b9","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/212479.html","title":{"rendered":"\u60a8\u89c1\u8fc7\u54ea\u4e9b\u5947\u602a\u7684KPI\u8003\u6838\u5185\u5bb9"},"content":{"rendered":"

\"\u60a8\u89c1\u8fc7\u54ea\u4e9b\u5947\u602a\u7684KPI\u8003\u6838\u5185\u5bb9\"<\/p>\n

\u96c7\u4e3b\u4eec\u901a\u5e38\u4f1a\u8bbe\u5b9a\u5404\u79cd\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08Key Performance Indicators, KPIs\uff09\uff0c\u4ee5\u8861\u91cf\u5458\u5de5\u7684\u4e1a\u7ee9\u548c\u516c\u53f8\u7684\u6210\u529f\u3002\u7136\u800c\uff0c\u5728\u8fd9\u4e00\u8fc7\u7a0b\u4e2d\uff0c\u4e00\u4e9bKPI\u56e0\u5176\u72ec\u7279\u6027\u3001\u4e0d\u5207\u5b9e\u9645\u6216\u4e0e\u5de5\u4f5c\u4e0d\u76f8\u7b26\u800c\u663e\u5f97\u76f8\u5f53\u5947\u602a<\/strong>\u3002\u6bd4\u5982\uff0c\u8ba1\u7b97\u5458\u5de5\u7b11\u5bb9\u7684\u6b21\u6570\u3001\u76d1\u63a7\u684c\u9762\u5e72\u51c0\u7a0b\u5ea6\u3001\u8ddf\u8e2a\u5de5\u4f5c\u573a\u6240\u7684\u793e\u4ea4\u4e92\u52a8\u91cf\u3001\u8861\u91cf\u5458\u5de5\u521b\u9020\u201c\u5feb\u4e50\u201d\u5ba2\u6237\u7684\u80fd\u529b\u3001\u4ee5\u53ca\u6839\u636e\u5458\u5de5\u4e0e\u4e0a\u53f8\u7684\u201c\u597d\u611f\u5ea6\u201d\u8bc4\u4f30\u7ee9\u6548<\/strong>\u3002<\/p>\n<\/p>\n

\u5c55\u5f00\u8be6\u7ec6\u63cf\u8ff0\uff0c\u5173\u4e8e\u8ba1\u7b97\u5458\u5de5\u7b11\u5bb9\u7684\u6b21\u6570<\/strong>\u8fd9\u4e2a\u5947\u602a\u7684KPI\uff0c\u8fd9\u610f\u5473\u7740\u96c7\u4e3b\u53ef\u80fd\u5728\u5c1d\u8bd5\u8861\u91cf\u5458\u5de5\u7684\u79ef\u6781\u6001\u5ea6\u548c\u5bf9\u987e\u5ba2\u7684\u53cb\u597d\u7a0b\u5ea6\u3002\u5728\u5ba2\u6237\u670d\u52a1\u9886\u57df\uff0c\u7b11\u5bb9\u53ef\u4ee5\u89c6\u4f5c\u53cb\u5584\u548c\u4e50\u4e8e\u52a9\u4eba\u7684\u5916\u5728\u8868\u73b0\uff0c\u56e0\u6b64\u4e00\u4e9b\u516c\u53f8\u53ef\u80fd\u4f1a\u8bd5\u56fe\u901a\u8fc7\u8ddf\u8e2a\u5458\u5de5\u9762\u90e8\u8868\u60c5\u7684\u6b21\u6570\u6765\u8bc4\u4f30\u670d\u52a1\u8d28\u91cf\u3002\u7136\u800c\uff0c\u8fd9\u6837\u7684\u8003\u6838\u5185\u5bb9\u5bb9\u6613\u88ab\u770b\u4f5c\u662f\u5bf9\u4e2a\u4eba\u9690\u79c1\u7684\u4fb5\u72af\uff0c\u5e76\u53ef\u80fd\u5bfc\u81f4\u4e0d\u8bda\u5b9e\u7684\u201c\u7b11\u5bb9\u8868\u6f14\u201d\uff0c\u800c\u975e\u771f\u6b63\u7684\u987e\u5ba2\u670d\u52a1\u6539\u8fdb\uff0c\u8fd9\u4e5f\u53cd\u6620\u4e86\u8003\u6838\u6307\u6807\u4e0e\u5b9e\u9645\u5de5\u4f5c\u8868\u73b0\u4e4b\u95f4\u53ef\u80fd\u5b58\u5728\u7684\u8131\u8282\u3002<\/p>\n<\/p>\n

\u4e00\u3001SMILE COUNTER: MEASURING EMPLOYEE POSITIVITY<\/h2>\n<\/p>\n

\u5bf9\u5458\u5de5\u7b11\u5bb9\u6b21\u6570\u8fdb\u884c\u8ba1\u6570\u53ef\u80fd\u662f\u4f01\u56fe\u5728\u5de5\u4f5c\u73af\u5883\u4e2d\u521b\u9020\u4e00\u79cd\u6b63\u9762\u7684\u6c1b\u56f4\u3002\u7136\u800c\uff0c\u5f3a\u5236\u6027\u5730\u8981\u6c42\u5458\u5de5\u5c55\u73b0\u5feb\u4e50\u7684\u9762\u90e8\u8868\u60c5\u53ef\u80fd\u4f1a\u9020\u6210\u538b\u529b\u548c\u4e0d\u771f\u5b9e\u7684\u8868\u73b0\u3002\u5728\u5b9e\u8df5\u4e2d\uff0c\u8fd9\u6837\u7684KPI\u53ef\u80fd\u5bfc\u81f4\u5de5\u4f5c\u573a\u6240\u7684\u4e0d\u81ea\u7136\u6c1b\u56f4\uff0c\u5e76\u53ef\u80fd\u4f7f\u5f97\u5458\u5de5\u611f\u89c9\u88ab\u8feb\u9690\u85cf\u4ed6\u4eec\u771f\u5b9e\u7684\u60c5\u611f\u72b6\u6001\u3002<\/p>\n<\/p>\n

\u4e00\u4e2a\u5065\u5168\u7684\u516c\u53f8\u6587\u5316\u5e94\u5f53\u9f13\u52b1\u771f\u5b9e\u7684\u60c5\u7eea\u8868\u8fbe\uff0c\u5e76\u7406\u89e3\u5458\u5de5\u7684\u79ef\u6781\u6001\u5ea6\u4e0d\u5e94\u4ec5\u4ec5\u901a\u8fc7\u9762\u90e8\u8868\u60c5\u6765\u8861\u91cf\u3002\u79ef\u6781\u6027\u548c\u6295\u5165\u5ea6\u7684\u66f4\u6709\u610f\u4e49\u7684\u8861\u91cf\u65b9\u6cd5\u53ef\u80fd\u662f\u901a\u8fc7\u5ba2\u6237\u53cd\u9988\u3001\u540c\u4e8b\u95f4\u7684\u4e92\u52a9\u4ee5\u53ca\u771f\u8bda\u7684\u56e2\u961f\u4e92\u52a8\u3002<\/p>\n<\/p>\n

\u4e8c\u3001DESK CLEANLINESS: OFFICE ORDERLINESS<\/h2>\n<\/p>\n

\u5c06\u684c\u9762\u6574\u6d01\u7eb3\u5165\u7ee9\u6548\u8003\u6838\u53ef\u80fd\u662f\u51fa\u4e8e\u4fdd\u6301\u804c\u573a\u73af\u5883\u6574\u6d01\u6709\u5e8f\u7684\u521d\u8877\u3002\u4e0d\u8fc7\uff0c\u8fd9\u4e2a\u6307\u6807\u53ef\u80fd\u5e76\u4e0d\u5b8c\u5168\u53cd\u6620\u51fa\u5458\u5de5\u7684\u5de5\u4f5c\u6548\u7387\u6216\u8005\u804c\u4e1a\u80fd\u529b\u3002\u6709\u4e9b\u4eba\u53ef\u80fd\u5728\u7565\u663e\u6742\u4e71\u7684\u73af\u5883\u4e2d\u5de5\u4f5c\u7684\u66f4\u52a0\u9ad8\u6548\uff0c\u800c\u5176\u4ed6\u4eba\u53ef\u80fd\u4ec5\u4ec5\u4e3a\u4e86\u6ee1\u8db3\u8fd9\u4e00\u6307\u6807\u800c\u82b1\u8d39\u4e0d\u5fc5\u8981\u7684\u65f6\u95f4\u53bb\u6574\u7406\u684c\u9762\u3002<\/p>\n<\/p>\n

\u800c\u4e14\uff0c\u8fd9\u53ef\u80fd\u6210\u4e3a\u5bf9\u5458\u5de5\u4e2a\u4eba\u5de5\u4f5c\u98ce\u683c\u4e0d\u5fc5\u8981\u7684\u5e72\u6d89\u3002\u4e00\u4e2a\u66f4\u52a0\u7406\u667a\u7684\u65b9\u6cd5\u662f\u8bbe\u7acb\u4e00\u4e9b\u57fa\u672c\u7684\u5de5\u4f5c\u73af\u5883\u6807\u51c6\uff0c\u5e76\u4e14\u5141\u8bb8\u5458\u5de5\u5728\u8fd9\u4e9b\u6807\u51c6\u4e0b\u81ea\u7531\u5730\u5b89\u6392\u4ed6\u4eec\u7684\u4e2a\u4eba\u5de5\u4f5c\u7a7a\u95f4\u3002<\/p>\n<\/p>\n

\u4e09\u3001SOCIAL INTERACTION QUOTIENT: MONITORING WORKPLACE ENGAGEMENT<\/h2>\n<\/p>\n

\u4e00\u4e9b\u516c\u53f8\u53ef\u80fd\u4f1a\u4f7f\u7528\u793e\u4ea4\u4e92\u52a8\u91cf\u8fd9\u4e2a\u6307\u6807\u6765\u8bc4\u4f30\u5458\u5de5\u7684\u4ea4\u6d41\u548c\u56e2\u961f\u5408\u4f5c\u3002\u8fd9\u79cdKPI\u7684\u5947\u602a\u4e4b\u5904\u5728\u4e8e\u5b83\u53ef\u80fd\u4fc3\u4f7f\u5458\u5de5\u8fc7\u5ea6\u5f3a\u8c03\u6570\u91cf\u800c\u975e\u8d28\u91cf\uff0c\u53c2\u4e0e\u5230\u53ef\u80fd\u6ca1\u90a3\u4e48\u5fc5\u8981\u7684\u4f1a\u8bae\u6216\u5bf9\u8bdd\u4e2d\uff0c\u4ec5\u4ec5\u4e3a\u4e86\u6ee1\u8db3\u6307\u6807\u8981\u6c42\u3002<\/p>\n<\/p>\n

\u826f\u597d\u7684\u6c9f\u901a\u548c\u56e2\u961f\u5408\u4f5c\u662f\u5de5\u4f5c\u6548\u7387\u7684\u91cd\u8981\u56e0\u7d20\uff0c\u4f46\u66f4\u91cd\u8981\u7684\u662f\u8981\u9f13\u52b1\u6709\u610f\u4e49\u548c\u6709\u76ee\u7684\u7684\u4ea4\u6d41\uff0c\u800c\u4e0d\u662f\u7b80\u5355\u7684\u6570\u6b21\u4e92\u52a8\u3002\u516c\u53f8\u5e94\u5f53\u66f4\u4e13\u6ce8\u4e8e\u63a8\u52a8\u9ad8\u8d28\u91cf\u7684\u5408\u4f5c\uff0c\u800c\u4e0d\u662f\u5c06\u5458\u5de5\u7684\u793e\u4ea4\u6d3b\u52a8\u91cf\u5316\u3002<\/p>\n<\/p>\n

\u56db\u3001HAPPINESS DELIVERY: CREATING SATISFIED CUSTOMERS<\/h2>\n<\/p>\n

\u8861\u91cf\u5458\u5de5\u521b\u9020\u201c\u5feb\u4e50\u201d\u5ba2\u6237\u7684\u80fd\u529b\u662f\u4e00\u4e2a\u4e3b\u89c2\u4e14\u4e0d\u6613\u91cf\u5316\u7684\u6307\u6807\u3002\u867d\u7136\u987e\u5ba2\u6ee1\u610f\u5ea6\u5bf9\u4f01\u4e1a\u6765\u8bf4\u81f3\u5173\u91cd\u8981\uff0c\u4f46\u5c06\u5176\u4f5c\u4e3a\u5458\u5de5\u7ee9\u6548\u7684\u4e00\u4e2a\u91cd\u8981\u6307\u6807\u53ef\u80fd\u4f1a\u5bfc\u81f4\u5458\u5de5\u8fc7\u5206\u8ffd\u6c42\u77ed\u671f\u6ee1\u610f\uff0c\u800c\u975e\u957f\u4e45\u7684\u987e\u5ba2\u5fe0\u8bda\u6216\u4ea7\u54c1\u8d28\u91cf\u3002<\/p>\n<\/p>\n

\u4e3a\u4e86\u6709\u6548\u5730\u63d0\u5347\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6\uff0c\u516c\u53f8\u5e94\u66f4\u6ce8\u91cd\u63d0\u4f9b\u9ad8\u8d28\u91cf\u7684\u4ea7\u54c1\u548c\u670d\u52a1\uff0c\u800c\u975e\u7b80\u5355\u5730\u8ffd\u8e2a\u5458\u5de5\u4e3a\u987e\u5ba2\u5e26\u6765\u201c\u5feb\u4e50\u201d\u7684\u6b21\u6570\u3002\u4e00\u4e2a\u7efc\u5408\u6027\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u6d4b\u91cf\u4f53\u7cfb\u4f1a\u66f4\u6709\u52a9\u4e8e\u7406\u89e3\u987e\u5ba2\u7684\u771f\u5b9e\u9700\u6c42\uff0c\u5e76\u6539\u5584\u6574\u4f53\u7684\u987e\u5ba2\u4f53\u9a8c\u3002<\/p>\n<\/p>\n

\u4e94\u3001LIKABILITY INDEX: GAUGING EMPLOYEE-BOSS RELATIONSHIPS<\/h2>\n<\/p>\n

\u628a\u5458\u5de5\u4e0e\u4e0a\u53f8\u7684\u201c\u597d\u611f\u5ea6\u201d\u770b\u4f5c\u4e00\u4e2aKPI\u53ef\u4ee5\u8bf4\u662f\u9887\u4e3a\u4e3b\u89c2\u4e14\u6709\u4e89\u8bae\u7684\u3002\u5b83\u53ef\u80fd\u4f1a\u9f13\u52b1\u5458\u5de5\u5728\u804c\u573a\u4e0a\u8868\u73b0\u51fa\u8fc7\u5ea6\u8fce\u5408\u7684\u884c\u4e3a\uff0c\u800c\u975e\u4e13\u6ce8\u4e8e\u5b9e\u9645\u7684\u5de5\u4f5c\u4e1a\u7ee9\u3002\u597d\u611f\u5ea6\u5e76\u4e0d\u603b\u662f\u4e0e\u5de5\u4f5c\u7ee9\u6548\u76f8\u5173\u8054\uff0c\u4e00\u4e2a\u5177\u6709\u6311\u6218\u6027\u4f46\u5bf9\u4e1a\u7ee9\u6709\u79ef\u6781\u8d21\u732e\u7684\u5458\u5de5\u53ef\u80fd\u4e0d\u5982\u90a3\u4e9b\u4eba\u7f18\u597d\u4f46\u4e1a\u7ee9\u5e73\u5eb8\u7684\u540c\u4e8b\u5f97\u5230\u8d4f\u8bc6\u3002<\/p>\n<\/p>\n

\u5728\u5efa\u7acb\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u65f6\uff0c\u5e94\u8be5\u8003\u8651\u5230\u591a\u65b9\u9762\u7684\u5ba2\u89c2\u6307\u6807\u548c\u4e2a\u4eba\u80fd\u529b\u7684\u5b9e\u9645\u5c55\u73b0\uff0c\u800c\u4e0d\u662f\u4ec5\u4ec5\u57fa\u4e8e\u4e2a\u4eba\u5173\u7cfb\u7684\u4e3b\u89c2\u611f\u53d7\u3002\u53cd\u9988\u548c\u5f00\u653e\u5f0f\u6c9f\u901a\u7684\u6587\u5316\u4f1a\u4e3a\u6240\u6709\u5458\u5de5\u63d0\u4f9b\u516c\u5e73\u7684\u8bc4\u4ef7\u673a\u4f1a\uff0c\u5e76\u6709\u52a9\u4e8e\u8bc6\u522b\u548c\u5956\u52b1\u90a3\u4e9b\u771f\u6b63\u63a8\u52a8\u516c\u53f8\u524d\u8fdb\u7684\u5458\u5de5\u3002<\/p>\n<\/p>\n

\u901a\u8fc7\u4e0a\u8ff0\u5206\u6790\uff0c\u6211\u4eec\u53ef\u4ee5\u770b\u5230\u5728\u8bbe\u5b9aKPI\u65f6\u5e94\u8be5\u614e\u91cd\u8003\u8651\u6307\u6807\u7684\u9009\u53d6\uff0c\u786e\u4fdd\u5b83\u4eec\u4e0e\u5de5\u4f5c\u6027\u80fd\u5b9e\u9645\u76f8\u5173\uff0c\u5e76\u80fd\u591f\u516c\u6b63\u548c\u53ef\u6301\u7eed\u5730\u8bc4\u4f30\u5458\u5de5\u7684\u771f\u6b63\u8d21\u732e\u3002\u5728\u5b9e\u65bd\u4efb\u4f55KPI\u4e4b\u524d\uff0c\u91cd\u8981\u7684\u662f\u8981\u8fdb\u884c\u5f7b\u5e95\u7684\u8bc4\u4f30\uff0c\u786e\u4fdd\u6240\u9009\u62e9\u7684\u6307\u6807\u4e0d\u4ec5\u5408\u7406\uff0c\u8fd8\u80fd\u591f\u6709\u6548\u5730\u63a8\u52a8\u7ec4\u7ec7\u7684\u6574\u4f53\u76ee\u6807\u3002<\/p>\n<\/p>\n

\u76f8\u5173\u95ee\u7b54FAQs\uff1a<\/strong><\/h2>\n

1. \u4ec0\u4e48\u6837\u7684KPI\u8003\u6838\u5185\u5bb9\u5c5e\u4e8e\u975e\u5e38\u72ec\u7279\u6216\u5947\u602a\u7684\uff1f<\/strong>
\n\u5728KPI\u8003\u6838\u4e2d\uff0c\u6709\u4e00\u4e9b\u975e\u5e38\u72ec\u7279\u6216\u5947\u602a\u7684\u8003\u6838\u5185\u5bb9\u3002\u4f8b\u5982\uff0c\u67d0\u4e9b\u516c\u53f8\u53ef\u80fd\u4f1a\u5c06\u5458\u5de5\u7684\u82b1\u6728\u5170\u6307\u6570\u4f5c\u4e3a\u4e00\u9879\u8003\u6838\u5185\u5bb9\uff0c\u5373\u5458\u5de5\u5728\u5de5\u4f5c\u4e2d\u662f\u5426\u6709\u52c7\u6c14\u6311\u6218\u4f20\u7edf\u89c2\u5ff5\uff0c\u8868\u73b0\u51fa\u5192\u9669\u7cbe\u795e\u3002\u53e6\u5916\uff0c\u4e00\u4e9b\u521b\u610f\u516c\u53f8\u53ef\u80fd\u4f1a\u901a\u8fc7\u5458\u5de5\u521b\u4f5c\u7684\u53ef\u7231\u52a8\u7269\u5f62\u8c61\u6216\u5361\u901a\u4eba\u7269\u7684\u6570\u91cf\u6765\u8861\u91cf\u5458\u5de5\u7684\u521b\u610f\u80fd\u529b\u3002\u8fd9\u4e9b\u5947\u602a\u7684KPI\u8003\u6838\u5185\u5bb9\u5e2e\u52a9\u516c\u53f8\u8bc4\u4f30\u5458\u5de5\u7684\u4e0d\u540c\u65b9\u9762\u7684\u80fd\u529b\u548c\u6fc0\u52b1\u5458\u5de5\u5c55\u73b0\u51fa\u72ec\u7279\u7684\u624d\u534e\u3002<\/p>\n

2. \u6709\u6ca1\u6709\u522b\u7684\u4e0e\u4f20\u7edf\u5de5\u4f5c\u65e0\u5173\u7684KPI\u8003\u6838\u5185\u5bb9\uff1f<\/strong>
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3. \u6709\u6ca1\u6709\u4e00\u4e9b\u5947\u602a\u4f46\u5b9e\u9645\u4e0a\u975e\u5e38\u6709\u6548\u7684KPI\u8003\u6838\u5185\u5bb9\uff1f<\/strong>
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