{"id":248366,"date":"2024-05-14T17:44:31","date_gmt":"2024-05-14T09:44:31","guid":{"rendered":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/248366.html"},"modified":"2024-05-14T17:44:35","modified_gmt":"2024-05-14T09:44:35","slug":"bpm%e4%b8%8eoa%e5%8a%9e%e5%85%ac%e9%83%bd%e6%9c%89%e5%95%a5%e5%8c%ba%e5%88%ab","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/248366.html","title":{"rendered":"BPM\u4e0eOA\u529e\u516c\u90fd\u6709\u5565\u533a\u522b"},"content":{"rendered":"<p style=\"text-align:center\"><img decoding=\"async\" src=\"https:\/\/cdn-kb.worktile.com\/kb\/wp-content\/uploads\/2024\/04\/25184518\/b58d4b25-d114-4300-91f2-13f1309c77c4.webp\" alt=\"BPM\u4e0eOA\u529e\u516c\u90fd\u6709\u5565\u533a\u522b\" \/><\/p>\n<p><p>BPM\uff08Business Process Management\uff09\u548cOA\uff08Office Automation\uff09\u7cfb\u7edf\u5728\u73b0\u4ee3\u4f01\u4e1a\u7ba1\u7406\u4e2d\u53d1\u6325\u7740\u91cd\u8981\u7684\u89d2\u8272\uff0c\u5b83\u4eec\u4e4b\u95f4\u5b58\u5728\u51e0\u9879\u5173\u952e\u6027\u5dee\u5f02\uff1a<strong>BPM\u6ce8\u91cd\u4e8e\u4e1a\u52a1\u6d41\u7a0b\u7684\u7ba1\u7406\u4e0e\u4f18\u5316\u3001\u9762\u5411\u6d41\u7a0b\u6548\u7387\u548c\u6539\u8fdb<\/strong>\uff1b\u800cOA\u7cfb\u7edf\u4e3b\u8981\u5173\u6ce8\u4e8e\u529e\u516c\u81ea\u52a8\u5316\u3001\u63d0\u9ad8\u65e5\u5e38\u5de5\u4f5c\u7684\u6548\u7387\u548c\u4fbf\u6377\u6027\u3002<strong>BPM \u5f3a\u8c03\u8de8\u90e8\u95e8\u3001\u8de8\u7cfb\u7edf\u7684\u6d41\u7a0b\u6574\u5408\u4e0e\u4f18\u5316<\/strong>\uff0c\u901a\u8fc7\u5bf9\u4e1a\u52a1\u6d41\u7a0b\u7684\u6df1\u5165\u5206\u6790\u548c\u7ba1\u7406\uff0c\u5b9e\u73b0\u6d41\u7a0b\u81ea\u52a8\u5316\u3001\u6807\u51c6\u5316\uff0c\u8fdb\u800c\u63d0\u9ad8\u4f01\u4e1a\u7684\u6838\u5fc3\u7ade\u4e89\u529b\u3002\u76f8\u6bd4\u4e4b\u4e0b\uff0c<strong>OA \u529e\u516c\u7cfb\u7edf\u66f4\u4fa7\u91cd\u4e8e\u5177\u4f53\u7684\u529e\u516c\u4efb\u52a1\uff0c\u5982\u6587\u6863\u7ba1\u7406\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u65e5\u7a0b\u5b89\u6392<\/strong>\u7b49\uff0c\u5e2e\u52a9\u51cf\u5c11\u91cd\u590d\u52b3\u52a8\uff0c\u4f18\u5316\u65e5\u5e38\u5de5\u4f5c\u6d41\u7a0b\uff0c\u4f46\u901a\u5e38\u4e0d\u6d89\u53ca\u590d\u6742\u7684\u6d41\u7a0b\u91cd\u6784\u6216\u4f18\u5316\u3002<\/p>\n<\/p>\n<p><h3>\u4e00\u3001\u6982\u5ff5\u4e0e\u6838\u5fc3\u5173\u6ce8\u70b9\u5dee\u5f02<\/h3>\n<\/p>\n<p><p><strong>BPM \u7cfb\u7edf<\/strong>\u7684\u8bbe\u8ba1\u7406\u5ff5\u5728\u4e8e\u901a\u8fc7\u5bf9\u4f01\u4e1a\u4e2d\u5404\u79cd\u4e1a\u52a1\u6d41\u7a0b\u7684\u5efa\u6a21\u3001\u6267\u884c\u3001\u76d1\u63a7\u548c\u4f18\u5316\uff0c\u6765\u63d0\u5347\u4f01\u4e1a\u7684\u8fd0\u8425\u6548\u7387\u548c\u6548\u679c\u3002BPM \u4e0d\u4ec5\u4ec5\u662f\u6280\u672f\u7684\u5e94\u7528\uff0c\u66f4\u662f\u4e00\u79cd\u7ba1\u7406\u7406\u5ff5\uff0c\u5b83\u9f13\u52b1\u4f01\u4e1a\u6301\u7eed\u5ba1\u89c6\u548c\u6539\u8fdb\u5176\u4e1a\u52a1\u6d41\u7a0b\uff0c\u4ee5\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u9700\u6c42\u3002BPM \u901a\u8fc7\u63d0\u4f9b\u5168\u9762\u7684\u6d41\u7a0b\u5206\u6790\u5de5\u5177\u548c\u7075\u6d3b\u7684\u6d41\u7a0b\u8bbe\u8ba1\u5e73\u53f0\uff0c\u4f7f\u5f97\u4f01\u4e1a\u80fd\u591f\u6839\u636e\u5b9e\u9645\u8fd0\u8425\u9700\u6c42\uff0c\u5feb\u901f\u8c03\u6574\u548c\u4f18\u5316\u5176\u4e1a\u52a1\u6d41\u7a0b\u3002<\/p>\n<\/p>\n<p><p>\u4e0eBPM\u76f8\u6bd4\uff0c<strong>OA \u529e\u516c\u81ea\u52a8\u5316\u7cfb\u7edf<\/strong>\u5219\u66f4\u4fa7\u91cd\u4e8e\u89e3\u51b3\u4f01\u4e1a\u65e5\u5e38\u529e\u516c\u7684\u6548\u7387\u548c\u534f\u4f5c\u95ee\u9898\u3002OA \u901a\u8fc7\u5f15\u5165\u5404\u79cd\u4fe1\u606f\u6280\u672f\uff0c\u6bd4\u5982\u7535\u5b50\u90ae\u4ef6\u7cfb\u7edf\u3001\u5728\u7ebf\u4f1a\u8bae\u3001\u6587\u6863\u7ba1\u7406\u53ca\u534f\u540c\u5de5\u4f5c\u5de5\u5177\u7b49\uff0c\u6765\u7b80\u5316\u65e5\u5e38\u7684\u5de5\u4f5c\u6d41\u7a0b\u548c\u63d0\u5347\u529e\u516c\u6548\u7387\u3002OA \u7cfb\u7edf\u7684\u6838\u5fc3\u5728\u4e8e\u4fc3\u8fdb\u4fe1\u606f\u7684\u5feb\u901f\u6d41\u901a\u548c\u9ad8\u6548\u5904\u7406\uff0c\u4ece\u800c\u51cf\u5c11\u4eba\u4e3a\u9519\u8bef\uff0c\u63d0\u5347\u5de5\u4f5c\u8d28\u91cf\u548c\u901f\u5ea6\u3002<\/p>\n<\/p>\n<p><h3>\u4e8c\u3001\u5e94\u7528\u8303\u56f4\u548c\u76ee\u6807<\/h3>\n<\/p>\n<p><p>BPM \u901a\u5e38\u6d89\u53ca\u4f01\u4e1a\u7684\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\uff0c\u5982\u4f9b\u5e94\u94fe\u7ba1\u7406\u3001\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406(CRM)\u3001\u4eba\u529b<a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/58557.html\" target=\"_blank\">\u8d44\u6e90\u7ba1\u7406<\/a>(HRM)\u7b49\u3002\u5b83\u7684\u76ee\u6807\u662f\u901a\u8fc7\u6d41\u7a0b\u7684\u6807\u51c6\u5316\u548c\u81ea\u52a8\u5316\uff0c\u63d0\u9ad8\u4f01\u4e1a\u7684\u6574\u4f53\u8fd0\u4f5c\u6548\u7387\uff0c\u7f29\u77ed\u4ea7\u54c1\u4e0a\u5e02\u65f6\u95f4\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u4f01\u4e1a\u7ade\u4e89\u529b\u3002<\/p>\n<\/p>\n<p><p>\u800cOA \u529e\u516c\u81ea\u52a8\u5316\u7cfb\u7edf\u5219\u66f4\u591a\u5730\u7528\u4e8e\u5904\u7406\u65e5\u5e38\u529e\u516c\u4efb\u52a1\u548c\u901a\u8baf\uff0c\u5176\u76ee\u6807\u662f\u51cf\u5c11\u65e5\u5e38\u5de5\u4f5c\u4e2d\u7684\u624b\u5de5\u64cd\u4f5c\uff0c\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u548c\u8d28\u91cf\u3002OA \u7cfb\u7edf\u901a\u5e38\u5305\u62ec\u7535\u5b50\u6587\u6863\u7ba1\u7406\u3001\u7535\u5b50\u90ae\u4ef6\u7cfb\u7edf\u3001\u529e\u516c\u81ea\u52a8\u5316\u8f6f\u4ef6\uff08\u5982\u6587\u5b57\u5904\u7406\u3001\u8868\u683c\u5206\u6790\uff09\u3001\u4ee5\u53ca\u534f\u540c\u5de5\u4f5c\u5de5\u5177\u7b49\u3002<\/p>\n<\/p>\n<p><h3>\u4e09\u3001\u6280\u672f\u5b9e\u73b0\u548c\u529f\u80fd\u533a\u522b<\/h3>\n<\/p>\n<p><p><strong>BPM \u7cfb\u7edf\u901a\u5e38\u57fa\u4e8e\u5f3a\u5927\u7684\u4e1a\u52a1\u6d41\u7a0b\u5efa\u6a21\u5de5\u5177<\/strong>\uff0c\u5b83\u4eec\u80fd\u591f\u6a21\u62df\u3001\u5206\u6790\u548c\u4f18\u5316\u4f01\u4e1a\u7684\u4e1a\u52a1\u6d41\u7a0b\u3002\u8fd9\u4e9b\u7cfb\u7edf\u5229\u7528\u6d41\u7a0b\u5f15\u64ce\u6765\u81ea\u52a8\u5316\u6d41\u7a0b\u7684\u6267\u884c\uff0c\u5e76\u901a\u8fc7\u76d1\u63a7\u548c\u5206\u6790\u5de5\u5177\u6765\u8ddf\u8e2a\u6d41\u7a0b\u6027\u80fd\uff0c\u4ee5\u53d1\u73b0\u5e76\u89e3\u51b3\u74f6\u9888\u95ee\u9898\u3002<\/p>\n<\/p>\n<p><p>\u76f8\u53cd\uff0c<strong>OA \u7cfb\u7edf\u5219\u66f4\u4fa7\u91cd\u4e8e\u65e5\u5e38\u529e\u516c\u5de5\u4f5c\u7684\u9ad8\u6548\u5b8c\u6210<\/strong>\u3002\u8fd9\u4e9b\u7cfb\u7edf\u63d0\u4f9b\u4e86\u4e00\u7cfb\u5217\u529e\u516c\u81ea\u52a8\u5316\u5de5\u5177\uff0c\u5982\u6587\u6863\u7ba1\u7406\u7cfb\u7edf\u3001\u7535\u5b50\u90ae\u4ef6\u5ba2\u6237\u7aef\u4ee5\u53ca\u65e5\u5386\u7ba1\u7406\u5de5\u5177\u7b49\uff0c\u5b83\u4eec\u5e2e\u52a9\u5458\u5de5\u66f4\u9ad8\u6548\u5730\u5b8c\u6210\u65e5\u5e38\u5de5\u4f5c\u4efb\u52a1\uff0c\u4f46\u4e0d\u6d89\u53ca\u6df1\u5c42\u6b21\u7684\u4e1a\u52a1\u6d41\u7a0b\u6539\u9020\u3002<\/p>\n<\/p>\n<p><h3>\u56db\u3001\u5e94\u7528\u7ed3\u679c\u4e0e\u6548\u76ca<\/h3>\n<\/p>\n<p><p><strong>BPM \u7684\u5e94\u7528\u53ef\u4ee5\u5e26\u6765\u663e\u8457\u7684\u4e1a\u52a1\u6d41\u7a0b\u4f18\u5316\u548c\u6548\u7387\u63d0\u5347<\/strong>\uff0c\u4f01\u4e1a\u53ef\u4ee5\u901a\u8fc7BPM\u7cfb\u7edf\u5b9e\u73b0\u4e1a\u52a1\u6d41\u7a0b\u7684\u81ea\u52a8\u5316\uff0c\u51cf\u5c11\u624b\u5de5\u64cd\u4f5c\u7684\u9519\u8bef\u548c\u5ef6\u8fdf\uff0c\u63d0\u9ad8\u6d41\u7a0b\u900f\u660e\u5ea6\u548c\u53ef\u63a7\u6027\u3002\u8fd9\u4e0d\u4ec5\u63d0\u5347\u4e86\u4f01\u4e1a\u7684\u64cd\u4f5c\u6548\u7387\uff0c\u8fd8\u6709\u52a9\u4e8e\u4f01\u4e1a\u66f4\u597d\u5730\u54cd\u5e94\u5e02\u573a\u53d8\u5316\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u4f01\u4e1a\u7ade\u4e89\u529b\u3002<\/p>\n<\/p>\n<p><p>OA \u7cfb\u7edf\u7684\u5e94\u7528\u6548\u76ca\u5219\u4e3b\u8981\u4f53\u73b0\u5728\u63d0\u9ad8\u65e5\u5e38\u5de5\u4f5c\u6548\u7387\u548c\u4fbf\u5229\u6027\u4e0a\u3002\u901a\u8fc7\u4f18\u5316\u529e\u516c\u6d41\u7a0b\u548c\u63d0\u4f9b\u9ad8\u6548\u7684\u534f\u540c\u5de5\u4f5c\u5de5\u5177\uff0cOA \u7cfb\u7edf\u5e2e\u52a9\u4f01\u4e1a\u8282\u7ea6\u65f6\u95f4\uff0c\u964d\u4f4e\u8fd0\u8425\u6210\u672c\uff0c\u5e76\u63d0\u9ad8\u5458\u5de5\u7684\u5de5\u4f5c\u6ee1\u610f\u5ea6\u3002<\/p>\n<\/p>\n<p><p>\u7efc\u4e0a\u6240\u8ff0\uff0cBPM \u548c OA \u867d\u6709\u4e0d\u540c\u7684\u5173\u6ce8\u70b9\u548c\u5e94\u7528\u76ee\u6807\uff0c\u4f46\u5b83\u4eec\u90fd\u662f\u73b0\u4ee3\u4f01\u4e1a\u7ba1\u7406\u4e2d\u4e0d\u53ef\u6216\u7f3a\u7684\u91cd\u8981\u90e8\u5206\u3002\u6b63\u786e\u7406\u89e3\u5b83\u4eec\u4e4b\u95f4\u7684\u533a\u522b\uff0c\u5e76\u6839\u636e\u4f01\u4e1a\u7684\u5b9e\u9645\u9700\u6c42\u505a\u51fa\u5408\u7406\u9009\u62e9\u548c\u5e94\u7528\uff0c\u662f\u63d0\u5347\u4f01\u4e1a\u7ba1\u7406\u6c34\u5e73\u548c\u8fd0\u8425\u6548\u7387\u7684\u5173\u952e\u3002<\/p>\n<\/p>\n<h2><strong>\u76f8\u5173\u95ee\u7b54FAQs\uff1a<\/strong><\/h2>\n<p><strong>1. BPM\u548cOA\u529e\u516c\u7684\u5b9a\u4e49\u548c\u4f5c\u7528\u6709\u4f55\u533a\u522b\uff1f<\/strong><\/p>\n<p>BPM\uff08Business Process Management\uff09\u4ee5\u6d41\u7a0b\u4e3a\u6838\u5fc3\uff0c\u65e8\u5728\u4f18\u5316\u4f01\u4e1a\u5185\u90e8\u5de5\u4f5c\u6d41\u7a0b\uff0c\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u548c\u8d28\u91cf\u3002\u5b83\u5173\u6ce8\u6d41\u7a0b\u7684\u8bbe\u8ba1\u3001\u4f18\u5316\u3001\u81ea\u52a8\u5316\u548c\u76d1\u63a7\uff0c\u4ee5\u5b9e\u73b0\u4e1a\u52a1\u6d41\u7a0b\u7684\u6301\u7eed\u6539\u8fdb\u548c\u4f18\u5316\u3002\u800cOA\u529e\u516c\uff08Office Automation\uff09\u662f\u4e00\u79cd\u7efc\u5408\u5e94\u7528\u8f6f\u4ef6\uff0c\u65e8\u5728\u534f\u8c03\u548c\u7ba1\u7406\u4f01\u4e1a\u5185\u90e8\u7684\u529e\u516c\u4efb\u52a1\u548c\u8d44\u6e90\uff0c\u63d0\u4f9b\u6587\u6863\u7ba1\u7406\u3001\u4f1a\u8bae\u7ba1\u7406\u3001\u65e5\u7a0b\u5b89\u6392\u7b49\u529f\u80fd\u3002<\/p>\n<p><strong>2. BPM\u548cOA\u529e\u516c\u4e0d\u540c\u5728\u4e8e\u5b9e\u9645\u5e94\u7528\u573a\u666f\u53ca\u529f\u80fd\u662f\u5426\u4e00\u6837\uff1f<\/strong><\/p>\n<p>\u867d\u7136BPM\u548cOA\u529e\u516c\u5728\u6982\u5ff5\u4e0a\u6709\u6240\u4e0d\u540c\uff0c\u4f46\u5b83\u4eec\u5728\u5b9e\u9645\u5e94\u7528\u4e2d\u53ef\u4ee5\u6709\u4e00\u4e9b\u91cd\u53e0\u3002BPM\u4e3b\u8981\u805a\u7126\u4e8e\u4f01\u4e1a\u5185\u90e8\u5de5\u4f5c\u6d41\u7a0b\u7684\u4f18\u5316\uff0c\u4f8b\u5982\u5ba1\u6279\u6d41\u7a0b\u3001\u62a5\u9500\u6d41\u7a0b\u7b49\uff0c\u4ee5\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u548c\u8d28\u91cf\u3002\u800cOA\u529e\u516c\u5219\u66f4\u6ce8\u91cd\u534f\u4f5c\u548c\u6c9f\u901a\uff0c\u63d0\u4f9b\u6587\u4ef6\u5171\u4eab\u3001\u4efb\u52a1\u534f\u8c03\u7b49\u529f\u80fd\uff0c\u5e2e\u52a9\u5458\u5de5\u66f4\u597d\u5730\u8fdb\u884c\u529e\u516c\u4efb\u52a1\u3002<\/p>\n<p><strong>3. 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