{"id":355372,"date":"2024-05-23T16:09:30","date_gmt":"2024-05-23T08:09:30","guid":{"rendered":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/355372.html"},"modified":"2024-05-23T16:09:30","modified_gmt":"2024-05-23T08:09:30","slug":"%e9%a1%b9%e7%9b%ae%e7%ae%a1%e7%90%86sla%e8%a7%84%e8%8c%83%e6%98%af%e4%bb%80%e4%b9%88-2","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/355372.html","title":{"rendered":"\u9879\u76ee\u7ba1\u7406sla\u89c4\u8303\u662f\u4ec0\u4e48"},"content":{"rendered":"<p style=\"text-align:center\"><img decoding=\"async\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/05\/46476126-808f-425a-b788-d3a6a366218a.webp?x-oss-process=image\/auto-orient,1\/format,webp\" alt=\"\u9879\u76ee\u7ba1\u7406sla\u89c4\u8303\u662f\u4ec0\u4e48\" \/><\/p>\n<p><p><a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/23316.html\" target=\"_blank\">\u9879\u76ee\u7ba1\u7406<\/a>\u4e2d\u7684SLA\uff08Service Level Agreement\uff0c\u670d\u52a1\u7ea7\u522b\u534f\u8bae\uff09\u89c4\u8303\u662f\u4e00\u79cd\u6b63\u5f0f\u534f\u8bae\uff0c\u7528\u4e8e\u5b9a\u4e49\u670d\u52a1\u63d0\u4f9b\u5546\uff08\u901a\u5e38\u662f\u5916\u90e8\u4f9b\u5e94\u5546\uff09\u548c\u5ba2\u6237\u4e4b\u95f4\u7684\u670d\u52a1\u6807\u51c6\u3001\u8d28\u91cf\u3001\u8303\u56f4\u548c\u8d23\u4efb\u3002\u8fd9\u79cd\u534f\u8bae\u786e\u4fdd\u53cc\u65b9\u5bf9\u670d\u52a1\u7684\u671f\u671b\u8fbe\u6210\u4e00\u81f4\uff0c\u5305\u62ec\u670d\u52a1\u7684\u4ea4\u4ed8\u65f6\u95f4\u3001\u8d28\u91cf\u3001\u91cf\u5ea6\u4ee5\u53ca\u5904\u7406\u95ee\u9898\u7684\u7a0b\u5e8f\u7b49\u3002<strong>SLA\u89c4\u8303\u7684\u6838\u5fc3\u5728\u4e8e\u4e3a\u9879\u76ee\u7ba1\u7406\u63d0\u4f9b\u4e00\u4e2a\u660e\u786e\u3001\u53ef\u8861\u91cf\u7684\u670d\u52a1\u8d28\u91cf\u4fdd\u969c\uff0c\u4ee5\u964d\u4f4e\u98ce\u9669\u3001\u589e\u5f3a\u4fe1\u4efb\uff0c\u5e76\u4f18\u5316\u8d44\u6e90\u5206\u914d\u3002<\/strong><\/p>\n<\/p>\n<p><p>\u5728\u8fd9\u4e4b\u4e2d\uff0c<strong>\u786e\u4fdd\u670d\u52a1\u7684\u4ea4\u4ed8\u65f6\u95f4\u7b26\u5408\u9884\u671f<\/strong>\u662fSLA\u89c4\u8303\u4e2d\u4e00\u4e2a\u91cd\u8981\u7684\u7ec4\u6210\u90e8\u5206\u3002\u8fd9\u610f\u5473\u7740\u670d\u52a1\u63d0\u4f9b\u8005\u5fc5\u987b\u5728\u7ea6\u5b9a\u7684\u65f6\u95f4\u5185\u5b8c\u6210\u7279\u5b9a\u7684\u4efb\u52a1\u6216\u670d\u52a1\uff0c\u5426\u5219\u53ef\u80fd\u4f1a\u9762\u4e34\u7f5a\u6b3e\u6216\u4fe1\u8a89\u635f\u5931\u3002\u8fd9\u4e2a\u673a\u5236\u9f13\u52b1\u670d\u52a1\u63d0\u4f9b\u8005\u4f18\u5316\u4ed6\u4eec\u7684\u5de5\u4f5c\u6d41\u7a0b\u548c\u8d44\u6e90\u914d\u7f6e\uff0c\u4ee5\u786e\u4fdd\u5728\u89c4\u5b9a\u65f6\u95f4\u5185\u6ee1\u8db3\u670d\u52a1\u8981\u6c42\uff0c\u4ece\u800c\u63d0\u9ad8\u4e86\u9879\u76ee\u7ba1\u7406\u7684\u6548\u7387\u548c\u6548\u679c\u3002<\/p>\n<\/p>\n<p><h3>\u4e00\u3001SLA\u89c4\u8303\u7684\u91cd\u8981\u6027<\/h3>\n<\/p>\n<p><p>SLA\u89c4\u8303\u5bf9\u4e8e\u9879\u76ee\u7ba1\u7406\u7684\u6210\u529f\u81f3\u5173\u91cd\u8981\u3002\u5b83\u4e0d\u4ec5\u660e\u786e\u4e86\u670d\u52a1\u63d0\u4f9b\u65b9\u548c\u5ba2\u6237\u4e4b\u95f4\u7684\u671f\u671b\uff0c\u800c\u4e14\u901a\u8fc7\u53ef\u91cf\u5316\u7684\u6307\u6807\uff0c\u4e3a\u670d\u52a1\u7684\u4ea4\u4ed8\u548c\u8d28\u91cf\u63d0\u4f9b\u4e86\u6807\u51c6\u3002\u8fd9\u79cd\u660e\u786e\u6027\u6709\u52a9\u4e8e\u907f\u514d\u8bef\u89e3\u548c\u4e89\u8bae\uff0c\u63d0\u5347\u53cc\u65b9\u7684\u6c9f\u901a\u6548\u7387\u3002<\/p>\n<\/p>\n<p><p>\u9996\u5148\uff0cSLA\u89c4\u8303\u6709\u52a9\u4e8e\u4fdd\u8bc1\u9879\u76ee\u7684\u6309\u65f6\u4ea4\u4ed8\u3002\u901a\u8fc7\u8bbe\u5b9a\u5177\u4f53\u7684\u65f6\u95f4\u8282\u70b9\u548c\u670d\u52a1\u6807\u51c6\uff0cSLA\u9f13\u52b1\u4f9b\u5e94\u5546\u91c7\u53d6\u5fc5\u8981\u63aa\u65bd\u786e\u4fdd\u9879\u76ee\u6309\u671f\u5b8c\u6210\u3002\u8fd9\u5bf9\u4e8e\u65f6\u95f4\u654f\u611f\u7684\u9879\u76ee\u5c24\u4e3a\u91cd\u8981\uff0c\u56e0\u4e3a\u4efb\u4f55\u5ef6\u8bef\u90fd\u53ef\u80fd\u5bfc\u81f4\u6210\u672c\u589e\u52a0\u548c\u5ba2\u6237\u4e0d\u6ee1\u3002<\/p>\n<\/p>\n<p><p>\u5176\u6b21\uff0cSLA\u89c4\u8303\u80fd\u591f\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u3002\u5b83\u8981\u6c42\u670d\u52a1\u63d0\u4f9b\u65b9\u5728\u534f\u8bae\u4e2d\u660e\u786e\u627f\u8bfa\u5c06\u63d0\u4f9b\u4ec0\u4e48\u6c34\u5e73\u7684\u670d\u52a1\uff0c\u5305\u62ec\u5177\u4f53\u7684\u6027\u80fd\u6307\u6807\u548c\u670d\u52a1\u8d28\u91cf\u6807\u51c6\u3002\u8fd9\u4fc3\u8fdb\u4e86\u670d\u52a1\u63d0\u4f9b\u65b9\u6301\u7eed\u6539\u8fdb\u5176\u670d\u52a1\u8d28\u91cf\uff0c\u4ee5\u6ee1\u8db3\u6216\u8d85\u8fc7\u8fd9\u4e9b\u6807\u51c6\u3002<\/p>\n<\/p>\n<p><h3>\u4e8c\u3001SLA\u89c4\u8303\u7684\u5173\u952e\u7ec4\u6210\u90e8\u5206<\/h3>\n<\/p>\n<p><p>\u5728\u6784\u5efa\u6709\u6548\u7684SLA\u65f6\uff0c\u5305\u542b\u51e0\u4e2a\u5173\u952e\u7ec4\u6210\u90e8\u5206\u662f\u81f3\u5173\u91cd\u8981\u7684\u3002\u8fd9\u4e9b\u90e8\u5206\u786e\u4fdd\u4e86\u534f\u8bae\u7684\u5168\u9762\u6027\u3001\u5b9e\u7528\u6027\u548c\u6267\u884c\u529b\u3002<\/p>\n<\/p>\n<p><p>\u9996\u5148\uff0c\u670d\u52a1\u63cf\u8ff0\u662fSLA\u7684\u57fa\u77f3\u3002\u8fd9\u4e00\u90e8\u5206\u8be6\u7ec6\u8bf4\u660e\u4e86\u5c06\u63d0\u4f9b\u54ea\u4e9b\u670d\u52a1\uff0c\u5305\u62ec\u670d\u52a1\u7684\u8303\u56f4\u3001\u76ee\u6807\u548c\u4efb\u4f55\u7279\u5b9a\u7684\u670d\u52a1\u6392\u9664\u4e8b\u9879\u3002\u8fd9\u6709\u52a9\u4e8e\u786e\u4fdd\u53cc\u65b9\u5bf9\u6240\u63d0\u4f9b\u670d\u52a1\u7684\u7406\u89e3\u548c\u671f\u671b\u4e00\u81f4\u3002<\/p>\n<\/p>\n<p><p>\u5176\u6b21\uff0c\u6027\u80fd\u6307\u6807\u6216\u670d\u52a1\u6c34\u5e73\u6307\u6807\uff08SLIs\uff09\u662f\u8861\u91cf\u670d\u52a1\u6c34\u5e73\u7684\u5177\u4f53\u6307\u6807\u3002\u8fd9\u4e9b\u6307\u6807\u53ef\u80fd\u5305\u62ec\u54cd\u5e94\u65f6\u95f4\u3001\u89e3\u51b3\u95ee\u9898\u7684\u65f6\u95f4\u3001\u7cfb\u7edf\u53ef\u7528\u6027\u767e\u5206\u6bd4\u7b49\u3002\u901a\u8fc7\u660e\u786e\u8fd9\u4e9b\u6307\u6807\uff0cSLA\u63d0\u4f9b\u4e86\u4e00\u79cd\u91cf\u5316\u670d\u52a1\u6027\u80fd\u7684\u65b9\u6cd5\uff0c\u4e3a\u670d\u52a1\u8d28\u91cf\u7684\u8bc4\u4f30\u63d0\u4f9b\u4e86\u4f9d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href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/61672.html\" target=\"_blank\">\u9879\u76ee\u7ecf\u7406<\/a>\u80fd\u591f\u786e\u4fdd\u5173\u952e\u670d\u52a1\u548c\u7ec4\u4ef6\u7684\u8d28\u91cf\u548c\u53ef\u9760\u6027\uff0c\u4ece\u800c\u63d0\u9ad8\u9879\u76ee\u6210\u529f\u7684\u6982\u7387\u3002<\/p>\n<\/p>\n<p><p>\u4f8b\u5982\uff0c\u5728\u4f9b\u5e94\u94fe\u7ba1\u7406\u4e2d\uff0cSLA\u53ef\u4ee5\u786e\u4fdd\u4f9b\u5e94\u5546\u6309\u65f6\u4ea4\u4ed8\u7269\u6599\uff0c\u8fd9\u5bf9\u4e8e\u4fdd\u6301\u751f\u4ea7\u7ebf\u7684\u8fde\u7eed\u8fd0\u4f5c\u81f3\u5173\u91cd\u8981\u3002\u5728\u4fe1\u606f\u6280\u672f\u670d\u52a1\u4e2d\uff0cSLA\u786e\u4fdd\u4e86\u7cfb\u7edf\u7684\u9ad8\u53ef\u7528\u6027\u548c\u6027\u80fd\uff0c\u5bf9\u4e8e\u652f\u6301\u4e1a\u52a1\u8fd0\u8425\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u975e\u5e38\u5173\u952e\u3002<\/p>\n<\/p>\n<p><h3>\u4e94\u3001\u7ed3\u8bba<\/h3>\n<\/p>\n<p><p>\u9879\u76ee\u7ba1\u7406\u4e2d\u7684SLA\u89c4\u8303\u662f\u786e\u4fdd\u670d\u52a1\u8d28\u91cf\u548c\u9879\u76ee\u6210\u529f\u7684\u5173\u952e\u5de5\u5177\u3002\u901a\u8fc7\u660e\u786e\u670d\u52a1\u7684\u671f\u671b\u3001\u8bbe\u5b9a\u5177\u4f53\u7684\u6027\u80fd\u6307\u6807\uff0c\u5e76\u6301\u7eed\u76d1\u63a7\u548c\u8bc4\u4f30\u670d\u52a1\u63d0\u4f9b\uff0cSLA\u5e2e\u52a9\u9879\u76ee\u7ba1\u7406\u8005\u964d\u4f4e\u98ce\u9669\u3001\u63d0\u9ad8\u6548\u7387\uff0c\u5e76\u52a0\u5f3a\u4e0e\u670d\u52a1\u63d0\u4f9b\u8005\u7684\u5408\u4f5c\u3002\u4e3a\u4e86\u6700\u5927\u5316SLA\u7684\u6548\u76ca\uff0c\u91cd\u8981\u7684\u662f\u8981\u5728\u5236\u5b9a\u548c\u6267\u884c\u8fc7\u7a0b\u4e2d\u7ec6\u81f4\u5165\u5fae\uff0c\u786e\u4fdd\u6240\u6709\u76f8\u5173\u65b9\u90fd\u5bf9\u534f\u8bae\u7684\u6761\u6b3e\u548c\u76ee\u6807\u6709\u6e05\u6670\u7684\u7406\u89e3\u3002<\/p>\n<\/p>\n<h2><strong>\u76f8\u5173\u95ee\u7b54FAQs\uff1a<\/strong><\/h2>\n<p><strong>1. 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href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/59535.html\" target=\"_blank\">\u9879\u76ee\u8ba1\u5212<\/a>\u3002<\/li>\n<\/ul>\n<p><strong>3. 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