Link customer issues in Pylon to issues in Linear
Click into the App Directory from your Pylon dashboard and then click on the Linear integration to view setup instructions.
You can create a Linear issue via the Kanban board or via the triage channel.
Via Kanban: From a Pylon issue, you’ll see a Linear Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.
Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a Create Ticket 📦 button.
Clicking it will allow you to select with Linear project to create the issue in, along with a pre-filled AI generated title.
You can also search for a Linear issue by keywords or identifier, or directly paste in a link to a Linear issue.
Comments in Linear sync as internal notes to Pylon and comments on the Linear internal thread from Pylon sync back to Linear as comments on the ticket.
In addition, when a Linear issue is completed, the Pylon issue receives a notification and gets moved to "On You", letting you know to tell the customer about completed change.
Pylon embeds a native module onto your Linear issue so your product and engineering can also get context on the customer issue.
Pylon can also be configured to create Customer Requests in Linear. To set this up, learn more here.
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