{"id":75542,"date":"2020-02-21T08:31:00","date_gmt":"2020-02-21T08:31:00","guid":{"rendered":"https:\/\/keen.io\/?page_id=75542"},"modified":"2020-09-01T15:25:50","modified_gmt":"2020-09-01T15:25:50","slug":"support","status":"publish","type":"page","link":"https:\/\/keen.io\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div id=\"block_5e20a25a981e3\" class=\"jumbotron keen-block-hero  hero  full\">\n  <div class=\"container\" data-aos=\"fade-up\">\n    <div class=\"row no-gutters align-items-center\">\n      <div class=\"col-12 col-md-6 order-md-2 text-center\">\n        \n                                      <\/div>\n      <div class=\"col-12 col-md-6 order-md-1\">\n        <h1>How can we help?<\/h1>\n        <p class=\"lead\">Browse our knowledge base or get in touch with our team.<\/p>\n              <\/div>\n    <\/div>\n    <div class=\"row row-logos align-items-center\">\n          <\/div>\n  <\/div>\n<\/div>\n\n<style>\n        #block_5e20a25a981e3 .container .btn-primary:hover {\n      filter: brightness( 110% );\n    }\n    <\/style>\n\n\n<div id=\"block_5e20a272981e4\" class=\"keen-block-features features  full\">\n  <div class=\"container\" data-aos=\"fade-up\">\n    <div class=\"row\">\n              <div class=\"col\">\n                      <h2 class=\"heading-title\">Support Resources<\/h2>\n                              <div class=\"row row-card-deck\">\n                                                          <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"https:\/\/intercom.help\/keen\/en\/\" class=\"card\" title=\"Go to Knowledge Base\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/noun-books-232247-82d5369a.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Knowledge Base<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Search for answers to common questions in our knowledge base.<\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"https:\/\/keen.io\/guides\/\" class=\"card\" title=\"Go to Guides\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/noun_guide_1890415-2.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Guides<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Helpful how-to guides for getting as much value as possible out of your data.<\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"https:\/\/stackoverflow.com\/questions\/tagged\/keen-io\" class=\"card\" title=\"Go to Stack Overflow\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/stack-group.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Stack Overflow<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Answer programming and implementation questions and troubleshooting, discussed under the keen-io tag.<\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"https:\/\/keen.canny.io\/\" class=\"card\" title=\"Go to Canny\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/canny-2.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Canny<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Stay up to date with our product roadmap and submit feature requests.<\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"http:\/\/slack.keen.io\/\" class=\"card\" title=\"Go to Community Slack\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/slack-mark-65d6721f-2.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Community Slack<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Join our public organization for a friendly chat with Keen employees and customers.<\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <div class=\"card\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/support-icon-b162241a.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Direct Message<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Click the chat icon in the bottom right corner of your screen to start a conversation.<\/span><\/p>\n\n                    <\/div>\n                                      <\/div>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"mailto:team@keen.io\" class=\"card\" title=\"Go to Email\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/noun_Email_792481.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">Email<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Reach out by shooting us an email to team@keen.io <\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                              <div class=\"col-xs-12 col-md-3 d-flex align-items-stretch\">\n                                      <a href=\"https:\/\/keen.io\/docs\/sdks\/\" class=\"card\" title=\"Go to GitHub Issues\">\n                                      <div class=\"card-body\">\n                                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2020\/01\/github-icon-logo-svg-vector-2.png\" alt=\"\">\n                                                                    <h3 class=\"card-title\">GitHub Issues<\/h3>\n                                            <p class=\"p1\"><span class=\"s1\">Bug reports and feature ideas for SDKs and open source projects are handled via Github issues.<\/span><\/p>\n\n                    <\/div>\n                                      <\/a>\n                                  <\/div>\n                                    <\/div>\n        <\/div>\n          <\/div>\n      <\/div>\n<\/div>\n\n\n<div id=\"block_5e1bbde7adfc5\" class=\"keen-block-testimonial testimonial  full\">\n  <div class=\"container\" data-aos=\"fade-up\">\n    <div class=\"row\">\n      <div class=\"col-12 col-md-5 col-lg-3\">\n        <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/themes\/keen\/dist\/images\/block-testimonial-pattern_fa27075d.png\" class=\"patten\" \/>\n      <\/div>\n      <div class=\"col-12 col-md-7 col-lg-7\">\n                  <h3 class=\"heading-title\">&quot;The biggest thing we were looking for was flexibility\u2014the ability to collect data from any interaction on any media property. We needed control over how we were collecting and analyzing our data.&quot;<\/h3>\n                <div class=\"row\">\n          <div class=\"col\">\n            <div class=\"media\">\n                              <img decoding=\"async\" src=\"https:\/\/keen.io\/wp-content\/uploads\/2019\/10\/mic-anthony-sessa.jpg\" alt=\"Anthony Sessa\" class=\"rounded-circle mr-3\" \/>\n                                            <div class=\"media-body\">\n                  <h5>Anthony Sessa<\/h5>\n                                      VP, Product and Engineering, Mic\n                                  <\/div>\n                          <\/div>\n          <\/div>\n          <div class=\"col\">\n                          <a class=\"btn btn-lg btn-primary\" href=\"https:\/\/keen.io\/users\/signup?ref=eyJhbGciOiJIUzUxMiJ9.eyJpc3MiOiJLZWVuVXNlck1hbmFnZW1lbnRTZXJ2aWNlLXByb2QiLCJhdWQiOiJrZWVuLmlvIiwiaWF0IjoxNTk2NzkwODUwLCJpbnZpdGVlX25hbWUiOm51bGwsIm9mZmVyX2hhbmRsZSI6InB1YmxpYy10cmlhbC0zMC1kYXlzIiwiYmlsbF9hbm51YWxseSI6bnVsbH0.BMyVaQPVL82cp_zTGNyL3kK2LNMGR4Na9lUChS_2JiGbNU6bS5bae_61sUu-TRJEDwwkOrH1lIDqKxAN5Dhp3A\" title=\"Go to Get Started For Free\">Get Started For Free<\/a>\n                      <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<style>\n    <\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":68,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-75542","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Keen - Event Streaming Platform<\/title>\n<meta name=\"description\" content=\"How can we help? 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