ISPbox is a comprehensive ISP management software designed to streamline operations for Internet Service Providers, from small emerging businesses to large-scale enterprises. It offers a unified platform for managing clients, billing, network infrastructure, and customer support, aiming to reduce the complexity of juggling multiple tools. A key differentiator is its true free plan for up to 20 active clients, making it accessible for startups and growing ISPs.
Comprehensive ISP Management
The platform integrates essential functionalities required for modern ISP operations. Users can leverage Network Maps to plan, document, and visualize their infrastructure, including base stations, cabinets, splitters, and cable routes, with predicted optical path impact. This provides a single, shared workspace for both planning and daily network management.
For customer engagement, ISPbox includes a robust Customer Portal that empowers subscribers with self-service options. Clients can view their account balance, invoices, service status, and submit support tickets directly through a branded interface. The portal also supports secure online payments via Stripe, including optional autopay.
Network reliability is enhanced through Real-time Network Monitoring, which provides automatic ICMP ping checks for routers and clients, visual status indicators, and instant alerts for downtime. This proactive maintenance approach helps ISPs maintain service quality and respond quickly to issues. Furthermore, ISPbox offers deep compatibility with Mikrotik RouterOS, enabling direct provisioning of services, automated PPPoE/Hotspot configuration, and subscriber management from a centralized panel. The software is continuously evolving, with upcoming features like unified customer communication, an API integration platform, and advanced client statistics.
- Client Management: Centralized system for managing client data, speed packages, and reports.
- Billing Automation: Automates invoicing, reminders, collections, and integrates with payment gateways like Stripe.
- Network Mapping: Tools to plan, document, and visualize network infrastructure on live maps.
- Customer Self-Service Portal: Branded portal for subscribers to manage accounts, view invoices, make payments, and submit support requests.
- Real-time Monitoring: Proactive network monitoring with ICMP checks, status indicators, and alerts.
- Mikrotik Integration: Deep compatibility for provisioning, PPPoE/Hotspot configuration, and subscriber management.
- Free Plan: A true free plan available for up to 20 active clients.
