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Automatically triage and route documents at scale

Fax-driven workflows rely on manual sorting, routing, and data entry. Redox automates document intake and routing so organizations can scale document operations without increasing headcount.

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Cut the cost of fax-based workflows without adding headcount

Fax still drives critical workflows like referrals, prior authorizations, and refills—but the processes behind them are often manual. Teams spend hours sorting documents, routing them across departments, and re-entering information into multiple systems.

Redox automatically ingests, classifies, and routes documents to the correct clinic, department, or workflow. This means less manual triage, fewer errors, and no need to scale headcount as document volume grows.

How it works

Redox ingests incoming faxes, uses AI to classify and extract key information, and automatically routes documents to the right clinic, department, or workflow.

  1. Ingest inbound faxes: Connect your existing fax server or fax vendor and stream incoming PDFs to Redox automatically.
  2. Classify and triage documents: Redox triages each document using AI to identify the document type such as referrals, prior authorizations, refills, or bulk clinical documents.
  3. Extract key data with OCR: Automatically capture important fields from documents, like lab values, and send them directly into workflows without manual data entry.
  4. Route to the right destination: Based on document type and routing rules, Redox automatically delivers each fax to the appropriate destination like referral queues, prior auth workflows, or pharmacy refill requests.
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Learn how organizations eliminate manual fax triage

Healthcare organizations use Redox to eliminate manual fax triage, streamline document routing, and reduce administrative burden across clinics.

How automated fax triage works

Learn how Redox classifies and routes documents across clinical workflows.

Read the Blog

Real-world results from a large health system

See how a large health system reduced expected FTEs and improved turnaround times in just four weeks using AI-powered document triage.

Read the AWS Case Study
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See how better data leads to earlier detection