{"id":896,"date":"2017-09-03T02:45:18","date_gmt":"2017-09-02T14:45:18","guid":{"rendered":"https:\/\/serviceplanner.me\/?page_id=896"},"modified":"2023-12-17T08:34:32","modified_gmt":"2023-12-16T19:34:32","slug":"help","status":"publish","type":"page","link":"https:\/\/serviceplanner.app\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div id='tabs-help'  class='avia-section av-1f7x3c-5ddf95af3ea3953ef6b9484ef3d8fb85 main_color avia-section-default avia-no-shadow  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-896'><div class='entry-content-wrapper clearfix'>\n<div  class='avia-builder-widget-area clearfix  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '><div id=\"search-3\" class=\"widget clearfix widget_search\">\n\n<form action=\"https:\/\/serviceplanner.app\/\" id=\"searchform\" method=\"get\" class=\"\">\n\t<div>\n\t\t<input type=\"submit\" value=\"\ue803\" id=\"searchsubmit\" class=\"button avia-font-entypo-fontello\" \/>\n\t\t<input type=\"text\" id=\"s\" name=\"s\" value=\"\" placeholder='Search' \/>\n\t\t\t<\/div>\n<\/form>\n<\/div><\/div>\n<section  class='av_textblock_section av-3p0i0-738f3453eab70544d8e8794a20611f7f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>How To&#8230;<\/h3>\n<ul class=\"icon-list-info\">\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/territory-helper\/\">Integrate with Territory Helper<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/add-contact-addresses-to-the-map\/\">Manage Contact Addresses on the Map<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/show-contacts-visit-today-on-map\/\">Show Contacts to Visit Today on the Map<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/import-a-contact-from-the-device\/\">Import a Contact from your Device<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/enter-historic-report-data\/\">Enter Historic Report Data<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/send-your-field-service-report\/\">Send Your Field Service Report<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/add-manual-placements\/\">Add Manual Placements<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/add-videos\/\">Add Videos to the Library<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/hour-credits\/\">Enter Hour Credits<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/use-the-timer\/\">Use the Timer<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/how-to\/add-missing-publication\/\">Add a Missing Publication While Inside a Visit<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n<section  class='av_textblock_section av-uiyf4-244a0af13e24ae1436774da02fbf44cf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Frequently Asked Questions<\/h3>\n<ul class=\"icon-list-question\">\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/dropbox\/\">What is Dropbox used for?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/windows-mobile\/\">Wasn\u2019t there another ministry app called ServicePlanner?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/lookup-button-not-find-publication\/\">Why does the Lookup button not always find details for a Publication?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/multiple-users\/\">Does the app support multiple users on the same device?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/missing-contacts\/\">Where did all my Contacts go?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/do-you-accept-donations\/\">Do you accept donations?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/connect-territoryhelper\/\">Why can&#8217;t I connect to TerritoryHelper?<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/faq\/refresh-button-load-maps\/\">Why doesn&#8217;t clicking refresh load my maps?<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n<section  class='av_textblock_section av-qck2g-c02049096b9b49b2346cee3dac4ad552'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Training Videos<\/h3>\n<ul class=\"icon-list-tips\">\n<li><a href=\"https:\/\/youtu.be\/4sJv4_aJCe0\" target=\"_blank\" rel=\"noopener\">Scheduling and Planning Your Time<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n<section  class='av_textblock_section av-mn1qo-99409bd7bac37b1b921c87ce8d6c77fc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Tips and Tricks<\/h3>\n<ul class=\"icon-list-tips\">\n<li><a href=\"https:\/\/serviceplanner.me\/help\/tips\/gestures\/\">Use Gestures to Enhance Productivity<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/tips\/toggle-grid-list-view\/\">Toggle Between Grid View and List View<\/a><\/li>\n<li><a href=\"https:\/\/serviceplanner.me\/help\/tips\/dropbox-restore\/\">Recover and Restore Dropbox Data<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n<div  class='hr av-f3tuo-62cf1fa18589c45d44b3908551cc3cdc hr-default  avia-builder-el-6  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-a17s0-efc16e1a140c731ff7e3ff2037fa2841'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><em>To report an issue or submit your idea please use the <a href=\"https:\/\/gitlab.com\/imatt\/sp\/public\/issues\" target=\"_blank\" rel=\"noopener\">Issue Tracker<\/a>.<br \/>\nYou can email <a href=\"mailto:support@serviceplanner.me\">support@serviceplanner.me<\/a> for additional help.<br \/>\n<\/em><\/p>\n<\/div><\/section>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-896'><div class='entry-content-wrapper 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