Cancelations & Returns

pano pa YAKOBHORA, takazvipira kupa vatengi vedu zvigadzirwa zvemhando yepamusoro uye basa rakanakisa. Muchikamu chino, tichatanga takurukura nezve vimbiso yedu yemhando yechigadzirwa, tichiteverwa netsananguro yakadzama yezvirongwa zvedu maererano nekukanzura maodha, kudzorera, uye kudzoka. Nekunzwisisa marongero aya, unogona kutenga zvidhori zvebonde pa yourdoll.com nechivimbo, tichiziva kuti kugutsikana kwako ndiko kwatinonyanya kukosha. Kana iwe uine chero mibvunzo kana zvinokunetsa, ndapota usazeza kusvika kune yedu yakazvitsaurira vatengi rutsigiro timu.

Nepo isu tichipa anochinjika kudzoka marongero echero mushambadzi wezvidhori pasi rose, zvakakosha kuti kana wangoisa odha kusanganisira kuita dhipoziti kana kuibhadhara zvizere, kutenga kwako kunoonekwa sekutengesa kwekupedzisira.

Kana uine chero kusahadzika nezveodha yako usati waiisa, tinokukurudzira kuti:

• Ongorora mifananidzo yefekitari

• Shanyira Discord yedu kuti uwane rumwe ruzivo

• Bata nesu kuti ubatsirwe

Custom Doll
Kana iwe wahodha chidhori chetsika, unogona kukumbira kugadzirisa odha yako mukati memaawa makumi mana nemasere ekutenga pasina muripo wekuwedzera, chero shanduko iri mukati memirairidzo yedu yenguva dzose. Mushure memaawa makumi mana nemasere, isu tinogona kuramba tichikwanisa kugadzirisa zvigadziriso zvinoenderana nedanho rekugadzira, asi izvi zvichaongororwa pane imwe nyaya-ne-nyaya.

In-stock Doll
Kana iwe wakatenga in-stock doll uye uchishuvira kugadzirisa odha yako, ndapota cherechedza kuti zvigadziriso hazvigone kuitwa kana pasuru yatumirwa. Kana iwe uchida kuchinja chidhori mushure mekunge chatumirwa, chichabatwa sekudzoka, uye iwe uchava nemhosva yekudzorera mari yekutumira uye chero mari inobatanidzwa.

Kuti ukumbire kugadziridzwa odha, ndapota tumira chikumbiro chako pano.

Custom Order Cancellation
Isu tinogara tichifara kubatsira nekuchinja kweodha kana kukanzura, chero mamiriro achibvumidza. Kana uchida kukurukura odha yako, ndapota inzwa wakasununguka kutibata nesu zvakananga. Nekukanzurwa kwemaodha etsika, isu tichaongorora chikumbiro chega chega zvichibva pazvinhu zvakaita sedanho rekugadzira uye shanduko chaiyo yakakumbirwa. Kana tikabvumidza kudzima, ndapota cherechedza kuti mari isingadzoserwe inogona kushanda (5% -30%).

In-Stock Order Cancellation
Tinonzwisisa kuti zvirongwa zvinogona kuchinja. Nekudaro, kana yako-mu-stock odha yakarongedzwa uye kutumirwa, kukanzura hakuchagoneke. Kana ukasarudza kudzorera chinhu chacho, chichagadziriswa pasi pemutemo wedu wekudzoka. Mari yekutumira yezvose zviri zviviri kuendesa uye kudzoka, pamwe chete nemari inoenderana yekurongedza, ichashanda.

Sei Tichichaja Mari dzekudzima?
Isu tinonzwisisa kuti kukanzura kungave kuri madikanwa pane dzimwe nguva, asi isu tinobhadharisa mari yekukanzura kuti tivhare mitengo ine chekuita nemaodha ekugadzirisa. Mari idzi dzinodiwa nekuda kwezvinhu zvinotevera:

• Transaction Fees - Paunotenga, mupi webasa rekubhadhara anotibhadharisa mari yekutengeserana yekugadzirisa kubhadhara kwako. Mari iyi haidzoreki uye inobviswa pane zvakakanzurwa.
• Custom Order Equipment - Yemaodha etsika, kana odha yangosimbiswa, zvinhu zvinotengwa, uye kugadzirwa kunotanga. Mari yemidziyo yakaitwa haidzoreki kana kugadzirwa kwatanga.
• Packaging Fees yeIn-Stock Orders - Ye-mu-stock maodha, isu tinobhadhara mari yekurongedza kugadzirira chinhu chako chekutumira. Kana kurongeka kwakadzimwa mushure mekurongedza, mari idzi zvakare hadzidzorerwe.
• Mari yekutumira - Kana odha yako yatumirwa, mari yekutumira haidzoreki, kunyangwe ukasarudza kukanzura kana kudzorera chigadzirwa. Return shipping zvakare iri pamutengo wemutengi.

Sewebhusaiti yekutanga, takazvipira kupa iyo yepamusoro mhando sevhisi. Patinenge tichikurukura newe mitemo yekuodha, tichachaja zvichienderana nemafambiro akaita odha yako. Mari idzi dzinotibatsira kuchengetedza kushanda kwakanaka uye kuramba tichipa sevhisi yemhando yepamusoro. Tinokoshesa kunzwisisa kwako.

Ongorora uye Taura Chidhori Chako Pawatambira
Nyatsoongorora chidhori kubva kumusoro kusvika kutsoka usati washandisa. Kana chigadzirwa chacho chakakuvadzwa nekuda kwekushandiswa kusina kunaka, iwe haungakodzeri kune chero kudzoka kana kuchinjana mabasa. Zvakakosha kushandisa pfungwa uye kubata chinhu chacho zvakanaka kuti usakonzera kukanganisa kune chigadzirwa. Kana uine zvichemo kana kusagutsikana, ndapota inzwa wakasununguka kutibata nesu mukati meawa makumi maviri nemana. Izvo zvakakoshawo kuti ubatanidze zvakadzama sezvinobvira, kusanganisira chero mifananidzo nemavhidhiyo, mune iyo mamiriro, email kwatiri sales @yourdoll.com. Tinogona ipapo kushanda kugadzirisa nyaya yacho.

Isu tinokoshesa chero mhinduro pamwe nekuti inogona kutibatsira kushanda nevagadziri vedu kudzivirira kudzokorora kwenyaya idzi mune ramangwana.

Kukuvadza uye Warranty
Kune anotevera mamiriro, isu tinopa kudzosera, kudzoreredza, kana chidimbu kudzorera:

• Madhori Asiriwo – Kana mukagamuchira chidhori chinotaridzika zvakasiyana zvikuru nemifananidzo yemufekitori kana mifananidzo yechigadzirwa chiri pawebhusaiti yedu, ndapota ipai vhidhiyo yekuburitsa bhokisi inoratidza muviri wechidhori chose, musoro, label yekutumira, uye bhokisi rekunze repakeji. Tichaongorora bhokisi racho nefekitori yedu nekambani yekutakura zvinhu toronga kuti ritsiviwe kana dambudziko racho rikasimbiswa. Ndapota chengetai pakeji yekutanga nezvimwe zvese, sezvo tingakumbira kuti chinhu chacho chidzoserwe kuti chiongororwe zvakare.

• Zvidhori Zvakakuvara – Kana pasuru yenyu ikasvika yakakuvara zvakanyanya, ndapota tumirai chikumbiro kune mutakuri wekutumira zvinhu nekukasika kana yagamuchirwa. Zvichienderana nekuoma kwekukuvara, panogona kurongwa imwe itsva. Kana kukuvara kudiki, tichakupai makit ekugadzirisa anodiwa uye gwara rekukubatsirai. Ndapota chengetai pasuru yekutanga nechinhu chakakuvara, sezvo kudzoka kungadiwa mune dzimwe nguva.

• Package Isipo - Kana nhamba yekutevera ikaratidza kuti package yako yaunzwa asi hapana chawatambira, fonera UPS/FedEx uye isa chikumbiro ASAP. Kana iwe uchida siginecha sevhisi kudzivirira kurasikirwa kwepakeji, ndapota ita shuwa kuti unoicherechedza panguva yekubuda.

Isu tinopa Mari Yekudzoserwa Guarantee kune ese maodha. Kuti uwane runyoro rwezviri uye zvisina kuvharwa neMari Yekudzoserwa Guarantee, ndapota shanyira peji ino.

Dzorera Mirairo - USADZORERA MAPEKEJI USINA KUTANGA KUBATA
Nekuda kwehutsanana uye zvikonzero zvekuchengetedza, isu kazhinji hatigamuchire kudzoka pane zvigadzirwa zvevakuru. Semutengi, tine chokwadi chekuti haungade kutenga chidhori chakashandiswa, handiti? Kana uine chikonzero chakanaka chekudzosera chinhu, ndapota ita shuwa kuti chigadzirwa chitsva uye hachishandiswe.

• Usati wadzorera chero zvidhori, ndapota ita shuwa kuti zviri muchimiro chitsva, chisina kushandiswa.
• Kero yekudzoka pane yekurongedza haishande kune tsika kana mu-stock orders.
• Kana uchida kudzosera pasuru, ndapota taura nesu kuti uwedzere mirayiridzo.

Chikwata chedu chinonyatso ongorora kurongedza uye chidhori. Kana tikawana chero kukanganisa kwemutemo wedu wekudzoka, hatisi kuzodzosera mari. Muzviitiko zvakakomba, tinogona kumhan'ara nyaya yacho kune kiredhiti agency.

Refund After Return
Kana chidhori chadzoka chagamuchirwa, tichaita ongororo yakakwana yezvose zviri zviviri chidhori uye kurongedza kwacho kuti tive nechokwadi chokuti inosangana nezvinodiwa zvedu zvekudzoka. Kudzoserwa kunozogadziriswa chete kana chidhori chadzoserwa mune chitsva uye chisina kushandiswa mamiriro. Zvidhori zvakashandiswa, zvakakuvadzwa, kana kubatwa zvisina kunaka hazvizokodzere kudzoserwa.

Kana chidhori chiri chitsva, chisina kushandiswa, uye chisina kukuvara, isu tichagadzirisa kudzoserwa kwakavakirwa pane zvinotevera:

Zvinotevera zvakabviswa zvichashanda pakudzosera kwako

• Mari yekutumira: Mari yekutanga yekutumira. Vatengi vanotora mari yekudzorera yekutumira.
• Packaging & Restocking Fees: Chero mari inobhadharwa ichabviswa zvakare. Kazhinji 15% - 25% yemari yekutanga yekuraira.
• Transaction Fees: Mari yekubhadhara papuratifomu (yakadai sePayPal, mari yekadhi rechikwereti) ichabviswa, sezvo isingadzoserwe neMasangano ekubhadhara.

Hunokosha Note
Kuti uone kuti iwe unogamuchira mari yako nekukasira, ndapota tevera mirairo yakakodzera yekudzoka uye ona kuti chidhori chakachengetedzwa zvakachengeteka. Kana iwe uine chero mibvunzo kana zvinokunetsa maererano nekudzoka kana kudzosera maitiro, inzwa wakasununguka kutibata nesu pa sales @yourdoll.com.

Refund Timeframe
Kana tangotendera chikumbiro chekukanzura kana kudzoserwa mari, mari yacho inodzoserwa kune yako nzira yekubhadhara yepakutanga, kusanganisira kadhi rako rechikwereti, PayPal, kana Klarna account.

Iyo yakajairwa yekudzoreredza nguva yekugadzirisa nzira dzakasiyana dzekubhadhara ndedzinotevera:
Chikwereti Kadhi / Debit Kadhi: 7-10 bhizinesi mazuva
Klarna: 7-10 mazuva ekushanda
PayPal: 3-5 mazuva ebhizinesi

Kana mari yadzoserwa isati yagamuchirwa mukati menguva yakajairwa yataurwa pamusoro, ndapota taura nesu kuti uwane nhamba yako yekutevera yekudzosera. Kana wangove nenhamba iyi, unogona kubata akakupa kadhi rako, PayPal, kana Klarna kuti uwane rumwe ruzivo.

Zvakakosha: Ndokumbira usatange kubhadharisa kudzosera zvakananga, nekuti izvi zvinongononotsa maitiro ekudzosera mari. Kudzoserwa mari kunoenderana nenguva yebhangi rako rekugadzirisa.

**MUSATANGA MHOSVA / PAYPAL DISPUTES **
Semutengesi akavimbika uye ane hunyanzvi, tinoisa pamberi kugutsikana kwako uye kunaka kwechiitiko chako chekutenga. Isu takazvipira kupa yakavimbika mushure mekutengesa rutsigiro uye nekuona kuti zvinokunetsa zvinogadziriswa nekukasira.

Tisati tafunga kupokana, tinokumbira nemutsa kuti usvike kwatiri zvakananga. Tiri pano kuti tishande newe kugadzirisa chero nyaya kana zvinokunetsa zvaungave nazvo. Nekutanga kutibata isu, tinogona kukurumidza kuwana mhinduro yakanakira iwe, kuve nechokwadi chekuti wakagutsikana zvachose nekutenga kwako.

Kutanga kupokana kunogona kukonzera kunonotsa kusiri madikanwa, muripo, uye matambudziko, senge kunonoka kudzoserwa mari kana muripo wekudzorera. Ndapota taura nesu zvakananga, uye isu tichabata nyaya yako nemazvo uye zvine hungwaru, tichikubatsira iwe kudzivirira chero mari isingakoshi uye kuve nechokwadi chakatsetseka, chisina kunetsekana.

** ZANO RINOKOSHA **
Muchiitiko chekubhadharisa kwehutsotsi kana kukakavadzana kwekumanikidzwa mushure mekutambira kuraira, tine kodzero yekutevera danho repamutemo kuti tidzore chero kurasikirwa.