Resolved -
The intermittent processing issue has been fully resolved. All transaction channels are back to normal, and our monitoring confirms that all payments are now processing successfully.
Apr 4, 17:03 PDT
Update -
A fix has been implemented and we are monitoring the results.
Apr 4, 15:38 PDT
Monitoring -
A fix has been implemented and we are monitoring the results. Please retry transactions.
Apr 4, 15:02 PDT
Investigating -
Incident: Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.
Apr 4, 14:41 PDT
Resolved -
The incident has been resolved.
Apr 1, 11:40 PDT
Monitoring -
Incident: We are aware of an issue that briefly affected Lighthouse and SkyTab POS Systems. A fix has been implemented and we are monitoring the results.
Apr 1, 11:36 PDT