{"id":3143,"date":"2021-12-16T01:02:22","date_gmt":"2021-12-16T01:02:22","guid":{"rendered":"https:\/\/support.abbywinters.com\/?page_id=3143"},"modified":"2025-09-05T16:05:51","modified_gmt":"2025-09-05T16:05:51","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/support.abbywinters.com\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2><strong>Account &amp; Billing<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='account-billing' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3002-FJOYzjQnDF' data-post_id='3002'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I use a different credit card for rebills?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-use-a-different-credit-card-for-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"DifCC\" class=\"answerWrap\">\n<p>Yes, it&#8217;s easy to change the credit card being billed during a subscription. The method is slightly different depending on which biller you joined through.<\/p>\n<h2>To find out which biller you joined through<\/h2>\n<p>It&#8217;s very likely you joined via GMBill.com, our primary biller (around 99% of all customers use GMB). There are several ways to check which biller you joined through, listed as easiest first:<\/p>\n<ol>\n<li>Visit the <strong><a href=\"http:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">My Account<\/a><\/strong>\u00a0page on abbywinters.com (you must be logged in for this link to work). On the left panel,\u00a0&#8220;Account Summary&#8221;, the biller used is listed.<\/li>\n<li>Locate the subscriptions confirmation email we sent when you joined (probably search your email for emails mentioning &#8220;abbywinters.com&#8221;), the biller will be clearly identified there.<\/li>\n<li>Check your credit card statement to\u00a0find out which biller you joined via &#8211; it will say &#8220;CCBill.com&#8221; or &#8220;GMBill.com&#8221;.<\/li>\n<\/ol>\n<h2>Change credit card with our primary biller, GMBill.com<\/h2>\n<p>Login with GMBill.com&#8217;s\u00a0<strong><a href=\"https:\/\/www.gmbill.com\/accounts\/account-lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Account Lookup<\/a><\/strong> tool. You will need your abbywinters.com username and password. On the left panel, update your credit card details (for security reasons, all details are required, even if you&#8217;re just updating the expiration date).<\/p>\n<h2>Change credit card with our our secondary biller, CCBill.com<\/h2>\n<p>Log in to CCBill&#8217;s <a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">customer support page<\/a>, and use the &#8220;change credit card&#8221; option.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3389-zrbaqGyxDU' data-post_id='3389'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I delete my Pay Per Scene (PPS) account?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-delete-my-pay-per-scene-pps-account\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Pay-Per-Scene accounts on abbywinters.com are where you buy a &#8220;wallet&#8221; of credit (for example, for US$24.95), then spend it on individual scenes you like (for example, with a per-scene price of US$2.49). You can access the scenes you purchased at any time in your Digital Locker, long into the future.<\/p>\n<p>There are a few approaches for account removal. You might want to consider them all before taking action&#8230;<\/p>\n<h2>Do nothing and never get charged again<\/h2>\n<p>PPS accounts do not have any automatically recurring charges (we only charge your card when you specifically tell us to). If you no longer want to buy stuff from us, you can just leave it be &#8211; you won&#8217;t be charged again. You&#8217;ll retain access to the scenes you purchased.<\/p>\n<h2>You can remove credit card details on file at the biller<\/h2>\n<p>You can log in to the biller and choose to remove credit card details, so there&#8217;s less options for being charged in the future.<\/p>\n<p>To remove your credit card details from your PPS account in <strong>GMBill.com<\/strong>;<\/p>\n<ol>\n<li>Log in at GMBill\n<ol>\n<li>https:\/\/www.gmbill.com\/accounts\/account-lookup.php<\/li>\n<li>Use the same username and password as you do for abbywinters.com<\/li>\n<\/ol>\n<\/li>\n<li>Navigate to the &#8220;Billing&#8221; tab<\/li>\n<li>Click &#8220;Delete all billing details&#8221;<\/li>\n<\/ol>\n<p>For <strong>CCBill<\/strong>, contact their customer support on <a href=\"mailto:support@ccbill.com\">support@ccbill.com<\/a> with your subscription ID and ask them to delete your credit card detials.<\/p>\n<h2>We can tempoirarily freeze your account to prevent logins<\/h2>\n<p>If you&#8217;d like to lose access to your account temporarily, we can &#8220;freeze&#8221; your account. You won&#8217;t be able to log in, but your purchased scenes will be safe. When you&#8217;re ready, you email us to let us know to &#8220;un-freeze&#8221; your account.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Let us know<\/a> if that&#8217;s what you want.<\/p>\n<h2>You can stop receiving PPS mailers<\/h2>\n<p>Peoriodically, we send out mailers to PPS customers, reminding them of un-spent balance and what&#8217;s new that might interest them.<\/p>\n<p>If you&#8217;d like to stop receiving these mailers<\/p>\n<ol>\n<li>Log in to abbywinters.com<\/li>\n<li>Visit<br \/>\nhttps:\/\/www.abbywinters.com\/myaccount\/preferences#tabs-preferences-pps<\/li>\n<li>Check &#8220;Don&#8217;t email me reminders about un-used credit&#8221; box<\/li>\n<li>Visualise the green check mark \u2705, to indicate the setting has been changed<\/li>\n<\/ol>\n<h2>Fully delete your PPS account for real<\/h2>\n<p>You can have the abbywinters.com and GMBill.com systems completely delete <strong>all<\/strong> personal info associated with your PPS account. Consider;<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f Deleting your account is permanent, and cannot be un-done. You will not receive a refund &#8211; more info on our <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-want-a-refund\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">refund policy<\/a>.<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f You will no longer be able to claim a returning customer discount, becasue we cannot verify you were a previous customer (<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-a-returning-customer-can-i-get-a-discount\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">more info<\/a>).<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f You can only self-delete from abbywinters.com only &#8211; not the biller. For GMBill.com, <a href=\"https:\/\/cards.gmbill.com\/customers\/contact-2\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">contact them<\/a>; for CCBill.com, email them on <a href=\"mailto:dpo@ccbill.com\">dpo@ccbill.com<\/a> with your SubID and request account data deletion.<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f If you are subscribed to the abbywinters.com email newsletter, you\u2019ll need to unsubscribe from that separately (since Sep 2023 these are no longer sent out regularly, but we may start up again).<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f When you delete you account, your access will be revoked immediately, and you will not be able to log into the site, even in \u201cClub\u201d mode.<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f You will not be able to post to the abbywinters.com discussion forums anymore (some posts are readable by guests, but no images are visible).<\/p>\n<p style=\"padding-left: 40px\">\ud83d\uddd1\ufe0f You&#8217;ll no longer be able to log in and access the scenes you have purchased. You&#8217;ll need to re-purchase them to see them again.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2984-Ypa2ODgaS2' data-post_id='2984'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I pay to join up?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-pay-to-join-up\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>There are three ways you can pay to join up to abbywinters.com (there are also <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">three different ways to buy<\/a> our material).<\/p>\n<h2>With credit card<\/h2>\n<p>Joining using a credit card is the most common, fastest, reliable and easiest method. We work closely with our primary secure biller, <a href=\"https:\/\/cards.gmbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">GMBill.com<\/a>. If that transaction fails you&#8217;re routed to our backup biller, <a href=\"https:\/\/www.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">CCBill<\/a>, but joining via CCBill has many limitations (no discounts, no Pay-per-scene are the major two), and lacks flexibility (no upgrades).<\/p>\n<p>To join with a credit card, visit the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join page<\/a>, select one of the <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">three ways to buy<\/a>, and proceed.<\/p>\n<h2>With cash, sending through the mail<\/h2>\n<p>If you value anonymity, do not have a credit card, or your credit card is being rejected, you can send cash through the mail to join. This is a little more expensive, slow and comes with some obvious risks to you (money being lost in the mail), but tends to work fine.<\/p>\n<p>You need to print off a form that accompanies your cash (strictly Euro or US Dollars only). The form is\u00a0on the <a href=\"https:\/\/www.abbywinters.com\/join\/paybymail\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Pay By Mail page<\/a>.<\/p>\n<h2>With Bitcoin<\/h2>\n<p>Read more about paying with Bitcoin on <a href=\"https:\/\/support.abbywinters.com\/can-i-pay-with-bitcoin\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Can I pay with Bitcoin?<\/a><\/p>\n<h2>Payment methods we do not support<\/h2>\n<p>We do not accept <strong>PayPal<\/strong> (they offer very unfavourable terms for adult companies to use their service), <strong>iDeal<\/strong>, or any other payment method, sorry.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2996-A6gTp7DDdZ' data-post_id='2996'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I renew my account?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-renew-my-account\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowRenew\" class=\"answerWrap\">\n<p>Our billing system does not have a renew function, so if you would like to change your subscription from a non-rebilling type to one that rebills automatically, or if you wish to change the length of your rebill cycle from x month(s) to y month(s) you will need to <strong>let your current subscription lapse, then <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-a-returning-customer-can-i-get-a-discount\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">rejoin<\/a><\/strong> for the period you want access for.<\/p>\n<p>We aren\u2019t able to do this ourselves on your behalf. Any changes to credit card billing must be made by the cardholder, which is done by rejoining.<\/p>\n<p>IMPORTANT: You must wait until your current subscription lapses before<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-a-returning-customer-can-i-get-a-discount\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"> rejoining<\/a> with a new credit card (we\u2019ll send you an email the minute it expires).<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2983-YKKgd8x2AN' data-post_id='2983'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I top up my PPS account with more money \/ $150?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-top-up-my-pps-account-with-more-money-150\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Our maximum PPS account top-up is $150 (that is, from a balance of $0, a top up of $150 can be made; if the balance was $40 for example, only a $110 topup could be made: $150 is the <strong>total allowable balance<\/strong>).<\/p>\n<p>However, the $150 balance option is only available to people using a secure method of making top-ups, 2FA. <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-the-difference-between-the-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">More info<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2999-FaGByv1XzT' data-post_id='2999'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I upgrade to get access to other areas of the site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-upgrade-to-get-access-to-other-areas-of-the-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowUpgrade\" class=\"answerWrap\">\n<p>abbywinters.com is one big site, but customers can choose to only pay to access a sub-set of the whole, saving them some money. To gain access to\u00a0any abbywinters.com sub-sites you\u2019re not already subscribed to, head over to <a href=\"http:\/\/www.abbywinters.com\/myaccount\/\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">My Account<\/a>\u00a0(from the Control Panel top right, select <a href=\"http:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Preferences<\/a>, then select the subscriptions tab).<\/p>\n<p>Click the <strong>Upgrade!<\/strong> button for the site you&#8217;d like to gain access to.<\/p>\n<\/div>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-788 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade-1024x200.png\" alt=\"upgrade\" width=\"640\" height=\"125\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade-1024x200.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade-300x59.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade.png 1164w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>Select the site, and adjust preferences (such as rebills on or off, and length of time). The price is adjusted automatically. Click <strong>Continue<\/strong>\u00a0to charge your credit card and gain access.<\/p>\n<div id=\"attachment_790\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-790\" class=\"wp-image-790 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2-300x222.png\" alt=\"upgrade2\" width=\"300\" height=\"222\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2-300x222.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2.png 965w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-790\" class=\"wp-caption-text\">ABOVE: Upgrading. Click for full-size version.<\/p><\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3003-nO0fUfE5vX' data-post_id='3003'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I cancel rebills?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-cancel-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"CancelEasy\" class=\"answerWrap\">\n<p>We make it easy to cancel rebills. But first&#8230;<\/p>\n<\/div>\n<h2>Regardless of how you cancel<\/h2>\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<p>Do not assume rebills are actually cancelled until you receive the confirmation email, sent within a few minutes of cancelling. The email may be in your spam folder.<\/p>\n<p>You can also check if your cancellation was successful by visiting the <a href=\"http:\/\/www.abbywinters.com\/members\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">Members home<\/a>, top right corner of the page, be logged in, and look to the right of <strong>Logged in as &lt;you&gt;<\/strong>.<\/p>\n<p>If you don\u2019t see a line that says <strong>Expires in: &lt;days&gt;<\/strong>, your rebills are not cancelled!<\/p>\n<div id=\"attachment_798\" style=\"width: 472px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-798\" class=\"wp-image-798 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in.png\" alt=\"expires_in\" width=\"462\" height=\"53\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in.png 462w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in-300x34.png 300w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/a><p id=\"caption-attachment-798\" class=\"wp-caption-text\">ABOVE: This user has successfully cancelled all rebills (or, joined on a non-rebilling subscription).<\/p><\/div>\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<h2>How do I know who billed me?<\/h2>\n<\/div>\n<p>abbywinters.com does not bill you directly &#8211; we work with billing companies who ensure your credit card data is kept securely.<\/p>\n<p>We work with two billers, <strong>GMBill<\/strong> and <strong>CCBill<\/strong>. The majority of our sales are processed through through GMBill so it&#8217;s <em>likely<\/em> you&#8217;re being billed through GMB. CCBill is our back-up biller.<\/p>\n<p>The best way to know which biller you are being billed through is to review your credit card statement &#8211; the line item will clearly indicate CCBill or GMBill.<\/p>\n<div id=\"attachment_2951\" style=\"width: 610px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2951\" class=\"wp-image-2951\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement.jpg\" alt=\"\" width=\"600\" height=\"376\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement.jpg 832w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement-300x188.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement-768x481.jpg 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><p id=\"caption-attachment-2951\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Searching for the biller name in the online credit card portal. There&#8217;s one result for GMBill.com in May 2021.<\/p><\/div>\n<p>You can also search your emails for the phrase &#8220;gmbill&#8221; and &#8220;ccbill&#8221; to see which biller was used when you joined up. The email will mention our site name, <strong>abbywinters.com<\/strong>.<\/p>\n<h2>Cancel my rebills via the Biller<\/h2>\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<p>Click the logo below to cancel rebills for the relevant biller.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.gmbill.com\/accounts\/account-lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-732 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmbill_logo.jpg\" alt=\"gmbill_logo\" width=\"215\" height=\"75\" \/><\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-734\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/logo_CCBill.png\" alt=\"logo_CCBill\" width=\"90\" height=\"54\" \/><\/a><\/p>\n<div id=\"CancelEasy\" class=\"answerWrap\"><\/div>\n<h2>Cancelling rebills on abbywinters.com (GMBill.com only)<\/h2>\n<p>People who joined up using <strong>GMBill.com<\/strong> can cancel their rebills directly from abbywinters.com (if you joined via CCBill, you must cancel your rebills on <a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">CCBill&#8217;s site<\/a>).<\/p>\n<p>Be logged in to abbywinters.com. From the Control Panel top right, select <a href=\"http:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Preferences<\/a>, then select the subscriptions tab. Under \u201cCurrent Subscription\u201d click \u201cCancel Rebills&#8221;.<\/p>\n<p>If subscribed to several sub-sites, you can choose to cancel only some of them, or all. We ask that you let us know why you&#8217;re cancelling, so we can improve the site.<\/p>\n<\/div>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-730 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills-1024x297.png\" alt=\"cancel rebills\" width=\"640\" height=\"186\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills-1024x297.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills-300x87.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills.png 1396w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<div id=\"CancelEasy\" class=\"answerWrap\"><span style=\"font-size: 16px\">If you change your mind, rebills can also be &#8220;un-cancelled&#8221; (that is, you&#8217;d like to start being rebilled again).<\/span><\/div>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2987-ym0ZXrKakC' data-post_id='2987'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I change my username?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-change-my-username\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Because changing a username can have some unintended consequences, only admins can do it. It&#8217;s usually no problem, just <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> with your subscription ID.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2995-6Y49fITlsp' data-post_id='2995'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I check my account status?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-check-my-account-status\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"AccountStatus\" class=\"answerWrap\">\n<p>To stop your account from rebilling (ending your subscription with us when the time you\u2019ve paid for runs out), you need to go to the billing company you joined through. Most likely, this was GMBill.com.<\/p>\n<p>When you cancel your rebills, you will have access to the site for the remainder of the period you have paid for.<\/p>\n<p>For some basic information on your account, when you log in on our news page look in the top right hand corner \u2013 we show when you are due to be rebilled, or your account is due to lapse.<\/p>\n<p>For more detailed info, at GMB, you will need to supply the credit card number you used when you joined, and either the email address you used when you joined, or your six- or seven-digit subscription ID. They need this information to ens<span class=\"style3\">ure it\u2019s you cancellin<\/span>g your account, and not someone else. Of course, they\u2019re not going to bill your credit card for cancelling \u2013 we just need to identify you.<\/p>\n<p>When you enter that info on the account info page, you will be able to:<\/p>\n<ul>\n<li>cancel any future re-bills<\/li>\n<li>check the status of your account<\/li>\n<li>check your password if you have forgotten it<\/li>\n<li>see when you are due to be rebilled<\/li>\n<li>change your listed email address<\/li>\n<li>change your password<\/li>\n<li>update your credit card details.<\/li>\n<\/ul>\n<p>You can also go to \u2018subscriptions\u2019 from the My Account pull-down menu in the top right hand corner of any page. From there click the button <span class=\"style3\">\u2018Cancel\/Enable Rebills\u2019<\/span>.<\/p>\n<p><strong> Note:<\/strong> If you use this method, be sure you get the confirmation email before assuming your rebills have been cancelled. This email is sent within a few minutes in most cases. If you don\u2019t receive the email, go to the newspage from the home menu (not with your browser\u2019s back button), be sure you\u2019re logged in, and look to the right of \u2018Logged in as &lt;you&gt;\u2019.. If you don\u2019t see a line that says \u2018expires: &lt;date&gt;\u2019, contact us.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3105-NDcVGf9E96' data-post_id='3105'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I reset my password?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-reset-my-password\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We cannot tell you your password &#8211; to be safe it&#8217;s hidden from us too. You can re-set your password (to what you think it <em>should<\/em> be, if you wish, or something new).<\/p>\n<p>To reset your password, start by <strong>being logged out<\/strong> from abbywinters.com.<\/p>\n<p>Then, go to log in again, but click &#8220;Forgot password&#8221; on the login box.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/forgot-password.png\" rel=\"attachment wp-att-1270 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-1270 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/forgot-password-300x137.png\" alt=\"forgot password\" width=\"300\" height=\"137\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/forgot-password-300x137.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/forgot-password.png 419w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>When prompted, enter the email address you used when you joined up (the same email address we send you notifications on), confirm you&#8217;re not a robot if asked, and click the &#8220;Send password change email&#8221; button.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/find-password-enter-email.png\" rel=\"attachment wp-att-2504 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-2504 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/find-password-enter-email-300x171.png\" alt=\"find password enter email\" width=\"300\" height=\"171\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/find-password-enter-email-300x171.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/find-password-enter-email.png 611w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>An email will be sent to the account&#8217;s associated email address (if you&#8217;d like to change your email address, contact us to do that &#8211; it only take a moment).<\/p>\n<p>The email should be received in a few minutes (usually within 30 seconds). The email may get caught in your spam filter, so check that if you think it should have arrived by now. if you do not get the email, and it&#8217;s not in your spam filter, it&#8217;s likely the email address you entered is not associated with an abbywinters.com account. It&#8217;s fine to try some other email addresses on the Password Recovery form, or <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact Customer Support<\/a> to solve this.<\/p>\n<p>When you receive the email, click the link in it.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/password-change-email.png\" rel=\"attachment wp-att-1274 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1274\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/password-change-email-300x188.png\" alt=\"password change email\" width=\"650\" height=\"407\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/password-change-email-300x188.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/password-change-email-768x481.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/password-change-email.png 923w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p>This brings up the page to change your password:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/change-pwd-1.png\" rel=\"attachment wp-att-1280 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-1280 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/change-pwd-1-300x196.png\" alt=\"change pwd\" width=\"300\" height=\"196\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/change-pwd-1-300x196.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/change-pwd-1.png 420w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>It&#8217;s possible your web browser has already <em>pre-filled<\/em> one or both areas with black dots like this: \u2022\u2022\u2022\u2022\u2022\u2022\u2022. Your browser does this to be helpful (not realising that this is a password <em>change<\/em> form, not a <em>logging-in<\/em> form). No worries, simply delete the black dots and proceed.<\/p>\n<p>In the image above, (1) Enter the new password, (2) Enter the same password again, to confirm it&#8217;s correct.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/pwd-strength-1.png\" rel=\"attachment wp-att-1282 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-1282 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/pwd-strength-1-300x198.png\" alt=\"pwd strength\" width=\"300\" height=\"198\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/pwd-strength-1-300x198.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/pwd-strength-1.png 418w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Above, as the password is entered, a strength-meter indicates how secure your password is. Strong passwords keep you and us safe on the internet. We recommend using the &#8220;Strong password&#8221; setting on <a href=\"http:\/\/www.dinopass.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">DinoPass<\/a>. We also recommend using a Password Manager to store and fill passwords, so you don&#8217;t have to remember them &#8211; most web browsers do this.<\/p>\n<p>The green check mark confirms that the two passwords match &#8211; you cannot proceed until they are the same.<\/p>\n<p>Then (3) click &#8220;Change password&#8221;.<\/p>\n<p>The password is confirmed as being changed, and you are asked to log in again, using your <strong>new<\/strong> password.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2993-Bp8y509QSV' data-post_id='2993'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I top up my pay-per-scene (PPS) wallet?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-top-up-my-pay-per-scene-pps-wallet\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Pay-per-scene (PPS) accounts allow you to\u00a0buy individual scenes, and keep access to them forever. First, you buy a &#8220;wallet&#8221; of credit, then buy scenes using it. When the balance reaches $0, you can add more credit easily, to buy more scenes.<\/p>\n<p>The same credit can also be used in <a href=\"http:\/\/www.abbywinters.com\/playdate\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Private Playdates<\/a>, where you video chat one-on-one with models, paying per-minute (models set their own per-minute rate).<\/p>\n<p>When making a top-up (adding cash to your pay-per-scene wallet), the process works like this.<\/p>\n<h3>Identify balance<\/h3>\n<p>Your PPS balance is displayed in the User Control Panel, in the top right\u00a0corner of every page of the site.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-balance.png\" rel=\"attachment wp-att-1336 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-1336 size-full aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-balance.png\" alt=\"PPS balance\" width=\"337\" height=\"101\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-balance.png 337w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-balance-300x90.png 300w\" sizes=\"auto, (max-width: 337px) 100vw, 337px\" \/><\/a><\/p>\n<p>Subscribers automatically get a Pay Per Scene wallet when they join, but the balance is $0.<\/p>\n<h3>Request a top-up (add more credit to your wallet)<\/h3>\n<p>There are various top-up buttons around the site &#8211; perhaps the most convenient is on the <a href=\"https:\/\/www.abbywinters.com\/myaccount\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">My Account<\/a> page (that link will work if you are logged in; or, click your <em>username<\/em> top right of the screen, then select <em>My Account<\/em>).<\/p>\n<div id=\"attachment_1338\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-option.png\" rel=\"attachment wp-att-1338 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1338\" class=\"wp-image-1338\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-option.png\" alt=\"PPS topup option\" width=\"640\" height=\"209\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-option.png 905w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-option-300x98.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-option-768x251.png 768w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1338\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Where the top-up button is on the My Account page.<\/p><\/div>\n<p>Alternatively, when you go to buy a scene but your balance is too low to buy that scene, you&#8217;ll be provided the option to top up. During a Private Playdate session, there&#8217;s also a top-up button.<\/p>\n<h3>Verify who you are<\/h3>\n<p>Running any website today, there is a risk malicious people will guess someone&#8217;s password, log in as them, and wreak havoc. In this case, someone could charge your card with a credit top-up, and buy scenes \/ Playdate minutes you don&#8217;t want! So, we have two methods for <strong>verifying it&#8217;s really you<\/strong> doing this topup!<\/p>\n<p>The default easy, less-secure and more-annoying method is by a security question:<\/p>\n<div id=\"attachment_1340\" style=\"width: 510px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-top-up-process.png\" rel=\"attachment wp-att-1340 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1340\" class=\"wp-image-1340\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-top-up-process.png\" alt=\"PPS top up process\" width=\"500\" height=\"420\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-top-up-process.png 602w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-top-up-process-300x252.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><p id=\"caption-attachment-1340\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: We ask you for your username and password again (1) and (2). Then, (3) we ask for a piece of information from when you first joined, for example, your street name, zip code, or similar OR a security code from an application on your smartphone, <a href=\"https:\/\/support.abbywinters.com\/diff-between-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">more info<\/a>. Then, you choose how much you wish to add to your credit account (4). Finally, clicking Buy credits\u00a0(5) charges your card, and updates your account.<\/p><\/div>\n<p>If your street address was &#8220;1234 Long cloud road&#8221;, entering &#8220;long cloud&#8221; will work fine. If your address is &#8220;PO Box 5678&#8221;, entering just &#8220;5678&#8221; will work fine.<\/p>\n<p>If you get <strong>one<\/strong> question wrong, we let you know, &#8220;Hm, the info you supplied does not match what we have on file. Let&#8217;s try a different question.&#8221;\u00a0<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-get-two-pps-security-questions-wrong\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What if I get two\u00a0questions wrong?<\/a><\/p>\n<p>We also have the option to use <a href=\"https:\/\/support.abbywinters.com\/diff-between-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">One Time Passwords (2FA)<\/a>, which is strongly recommended, and enables more convenient higher-value topups.<\/p>\n<h3>Select topup amount<\/h3>\n<p>There are a few options for selecting the amount to top up.<\/p>\n<ul>\n<li>Top up to the maximum allowed balance\n<ul>\n<li>This calculates your max balance (based on security method) minus your current balance<\/li>\n<li>US$60 for the GMB-question security method \/\u00a0US$150 for the 2FA security method<\/li>\n<\/ul>\n<\/li>\n<li>Top up with a fixed amount\n<ul>\n<li>Always set to $10<\/li>\n<\/ul>\n<\/li>\n<li>Top up with an amount you choose\n<ul>\n<li>But only to the maximum balance allowed based on your security method<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>https:\/\/support.abbywinters.com\/how-can-i-top-up-my-pps-account-with-more-money-150\/<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3001-bjiyk4uSLK' data-post_id='3001'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow secure is all this?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-secure-is-all-this\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowSecure\" class=\"answerWrap\">\n<p class=\"gmail_default\">\u200b<a href=\"http:\/\/abbywinters.com\/\" target=\"_blank\" rel=\"noopener noreferrer external\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/abbywinters.com&amp;source=gmail&amp;ust=1475170792611000&amp;usg=AFQjCNGcGQqM3Kg-xRtLCWdVEIfi0ixznA\" data-wpel-link=\"external\">abbywinters.com<\/a>\u00a0BV and our business partners websites implement\u00a0best practices in security standards.<\/p>\n<p>The biggest risk is a customer selecting an insecure password &#8211; we require reasonably secure passwords when joining, but they can still be cracked. We always recommend long, complicated passwords with lower and uppercase letters, numbers, punctuation, and other special characters.<\/p>\n<p>Some example secure passwords (do not use these!):<\/p>\n<pre>xO^yxSCxYx&amp;\\Scgt\r\na*aV=#`:vt_erWW,\r\nC9UMl2u=O=KR#`%\"\r\n5\\pU:GFVUxXRaQ-,\r\n6NN3ttn|#ud#85d_\r\nQmVy.Qg2'Rh~=+\/=<\/pre>\n<p>Of course, these are impossible to remember, so we also recommend the use of <strong>Password Managers<\/strong>, such as <a href=\"https:\/\/lastpass.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">LastPass<\/a> (a browser plugin) or <a href=\"http:\/\/keepass.info\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">KeePass<\/a>\u00a0(an application on your computer). These make password management easy (you only have to remember one\u00a0master password), and help you make all your internet accesses secure.<\/p>\n<h2>Security steps we take on abbywinters.com<\/h2>\n<div id=\"attachment_1986\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https.png\" rel=\"attachment wp-att-1986 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1986\" class=\"wp-image-1986 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-1024x313.png\" alt=\"abbywinters.com uses https\" width=\"640\" height=\"196\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-1024x313.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-300x92.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-768x235.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https.png 1778w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1986\" class=\"wp-caption-text\">Above: abbywinters.com uses HTTPS, meaning data we exchange with you is encrypted.<\/p><\/div>\n<p>We use <a href=\"https:\/\/en.wikipedia.org\/wiki\/HTTPS\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">HTTPS<\/a> for all pages on abbywinters.com (secure hypertext transfer protocol), a well-established method of ensuring communications are encrypted. This prevents eavesdropping and tampering with information between us and you.<\/p>\n<p>When we receive information you provide, we use 256 bit encryption of your information from when you enter it, to where it is stored in our database. Data is encrypted and &#8220;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Salt_(cryptography)\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">salted<\/a>&#8221; (a one-way-encryption, it can never be decrypted) which means we can never see your password &#8211; when you&#8217;re asked to enter your password, it&#8217;s encrypted and salted the same way, and if <em>that<\/em>\u00a0matches what we have on record, you&#8217;re authenticated.<\/p>\n<p>This is\u00a0what a salted password looks like in our database (this might be for a simple password like &#8220;bigstuff69&#8221;):<\/p>\n<pre>$2y$10$027JliTBFJuqgpcN1qOmcO6ZzfmbShQ2mDWWpghm77jjkxDfXwUtC'<\/pre>\n<p>However, we do securely log incorrect password attempts, to assist our business in providing better security to the site, and to assist customers. These can be decrypted by authorised admin users.<\/p>\n<p>Access to our administration areas (for example, to add new scenes) is password protected, with 2-Factor Authentication (2FA), with one-time passwords.<\/p>\n<p>Our <a href=\"https:\/\/en.wikipedia.org\/wiki\/System_administrator\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Systems Administrator<\/a> works to keep our servers up to date, using the latest most-stable versions of software (for example, Linux, Apache, PHP, MySQL, Memcached), and we use an inherently stable platform of Amazon Web Services (&#8220;AWS&#8221;).<\/p>\n<p>We provide a <a href=\"https:\/\/support.abbywinters.com\/i-found-a-security-vulnerability-in-your-site-how-does-your-bounty-system-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">bounties<\/a> to ethical hackers who expose flaws in our security systems.<\/p>\n<h2>Security steps our billing partner takes<\/h2>\n<p>Our billing partner <strong>GMBill.com<\/strong> (<a href=\"https:\/\/www.gmbill.com\/\" target=\"_blank\" rel=\"noopener noreferrer external\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=https:\/\/www.gmbill.com&amp;source=gmail&amp;ust=1475170792611000&amp;usg=AFQjCNFeVbO_SY8hLTrUjsIgvhBxxI2H7A\" data-wpel-link=\"external\">https:\/\/www.gmbill.com<\/a>) handles management of\u00a0\u00a0customer subscription and processing of customer\u00a0credit cards. \u00a0Credit\u00a0card numbers are securely stored in a digital &#8220;vault&#8221; held by a third party\u00a0specialist. GMBill.com does not have your card number but instead uses a token\u00a0to communicate to the vault when charges are made against your card.<\/p>\n<p>As you join, or look up your <a href=\"https:\/\/www.gmbill.com\/accounts\/account_lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">account info<\/a> on GMBill.com, you&#8217;ll see a small padlock icon in the address bar of your\u00a0web browser. Double click on that for additional security information.<\/p>\n<div id=\"attachment_968\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure.png\" rel=\"attachment wp-att-968 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-968\" class=\"wp-image-968\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure-300x131.png\" alt=\"gmb secure\" width=\"750\" height=\"329\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure-300x131.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure-768x336.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure.png 1018w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><p id=\"caption-attachment-968\" class=\"wp-caption-text\">ABOVE: GMB site screen capture, showing security certificate. Click for full size image.<\/p><\/div>\n<p>You might also want to read our <a href=\"http:\/\/www.abbywinters.com\/about\/privacypolicy\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">privacy policy<\/a>, and our <a href=\"http:\/\/www.abbywinters.com\/about\/termsandconditions\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">terms and conditions<\/a>.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3006-SWT2EQC2eW' data-post_id='3006'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI think my account has been hacked, what do I do?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-think-my-account-has-been-hacked-what-do-i-do\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>This is due to hackers all over the world using your username and password to access this site. We have advanced and aggressive software in place to combat this, as it is a serious problem that greatly increasing our operating costs.<\/p>\n<p>The system has never made a false positive suspension to date, so no matter how hard you find it to believe, your username and password have been <a href=\"http:\/\/en.wikipedia.org\/wiki\/Password_cracking\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">\u201ccracked\u201d<\/a> or discovered by hackers \u2013 or else, you\u2019d not be seeing this page.<\/p>\n<p>This happened because:<\/p>\n<ul>\n<li>You shared your password with friends (hopefully not likely) OR<\/li>\n<li>Hackers used software to \u201cguess\u201d the password (much more likely)<\/li>\n<\/ul>\n<p>This did <em>not<\/em> happen because:<\/p>\n<ul>\n<li>You used your account from home, work, and a friend\u2019s house all on the same day<\/li>\n<li>You disconnected and reconnected several times from your ISP on the same day<\/li>\n<li>You use an ISP or connection method that utilises dynamic IPs (cable, AOL)<\/li>\n<li>You had several browsers or browser windows open to this site at the same time<\/li>\n<li>You used several different ISPs in the same day<\/li>\n<\/ul>\n<p>These things could never cause your account to be listed as \u201chacked\u201d, and we consider these legitimate usage.<\/p>\n<h3>What can I do about it?<\/h3>\n<p>Head on over to our <a href=\"https:\/\/support.abbywinters.com\/index.php\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpel-link=\"internal\">Contact<\/a> page, fill in the info, and say in the notes that you received a message that your account was hacked. We will unlock your account, and issue you with a new password. You will not be able to access the site until we have done this. We\u2019ll always do it in under 24 hours, and often in under an hour.<\/p>\n<p>As hackers will keep trying to access your account after the password reset, we recommend you <strong>also change your username<\/strong>. Log in to abbywinters.com, User Control Panel, Preferences, General, Change Username.<\/p>\n<h3>Hackers!<\/h3>\n<p>Hackers use software to guess your password and username combination. Hackers use lists of tens of thousands of words at this website \u2013 and many others \u2013 to try to break in. They will get many \u201cdenied\u201d errors, but after trying millions of combinations over several hours, they will come up with a list of access info pairs (ie, a username and a password that works).<\/p>\n<p>Likelihood of this is greatly increased if you use:<\/p>\n<ul>\n<li>any dictionary word (in pretty much every language) (\u201csex\u201d, \u201csecret\u201d)<\/li>\n<li>contractions of several words (\u201cletmein\u201d, \u201cgoodporn\u201d)<\/li>\n<li>a proper noun (like \u201cSchumacher\u201d, or \u201cAjax\u201d)<\/li>\n<li>a common letter-number combo (like \u201csk8ers\u201d or \u201csexy69\u2033)<\/li>\n<li>the same password as you did with other sites (if it was simple)<\/li>\n<\/ul>\n<p>Note: It is not your machine that has been hacked, it\u2019s mine! It was hacked because you chose a password that was too simple.<\/p>\n<p>In future, for your username AND your password, please be sure to use a jumbled mixture of letters (upper and lowercase), and numbers, not a dictionary word, or a password you have used before. It says this very clearly when you are asked to enter a password when you signup. Please do not use any punctuation characters. <a href=\"http:\/\/www.passwordmeter.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Here\u2019s a nifty tool<\/a> which not only assesses the strength of your password, but provides cues on how you might improve it.<\/p>\n<p>Once hackers have this access information, they then post it to a site dedicated to hacked passwords, so other people can use them. Our software detects lots of people using the same access pair, and suspends your account.<\/p>\n<h3>Password Sharing?<\/h3>\n<p>Please be sure to keep your access info secret, and to not share it with anyone (including friends!). You have paid for <em>your<\/em> access to this site, not everyone else\u2019s! Ask them to sign up as well, to support the site. Please.<\/p>\n<p>We are able to maintain this website, and ease of use, by having these safeguards in place. If we did not, WE would assign YOU a password and username, each ten characters long, random letters, numbers and punctuation, to gain access. Sure, then we\u2019d have no more hacker problems, but you would be greatly inconvenienced. By letting you choose your own access info, we make it easier for you to be a member\u2026 but you have to help us a little as well!<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2992-HYeB4KT8mG' data-post_id='2992'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are the three ways to buy?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We provide three different way to purchase the scenes we make. Each suits a different type of user, and all can be used in combination, or upgraded to \u00a0\/ downgraded from at any time.<\/p>\n<ol>\n<li><strong>Full subscription<\/strong><\/li>\n<li><strong>Pay per scene (Wallet)<\/strong><\/li>\n<li><strong>Pay per scene (Direct)<\/strong><\/li>\n<\/ol>\n<p>Let&#8217;s look at each one in more detail.<\/p>\n<h2>Full subscription<\/h2>\n<p><strong>Best for<\/strong>: Customers who know they like most of our material.<\/p>\n<p><strong>How it works<\/strong>: Pay a set fee each month, for access to some or all of the new material we release, plus the 22+ year archive. Paying for longer periods is cheaper. Can choose to automatically rebill (cheaper again).<\/p>\n<p><strong>Benefits<\/strong>: Access to the entire back catalogue and all new updates while the subscription is being paid for. Discounts provided for rebilling, longer periods, and more sub-sites. Pricing can be seen on <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the Join page<\/a>.<\/p>\n<p>Subscriptions can be\u00a0selected from several sub-sites, as described in <a href=\"https:\/\/support.abbywinters.com\/how-can-i-join-different-sub-sites-sections\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How can I join different site sections?<\/a>.<\/p>\n<p>You can see what&#8217;s <a href=\"https:\/\/support.abbywinters.com\/what-exactly-is-included-in-each-site-section\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">included in each section<\/a> (and, what&#8217;s included regardless of section).<\/p>\n<p><strong>Drawbacks<\/strong>: If you only like a few scenes each month from various sections, a Subscription is &#8220;overkill&#8221;. Pay-per-scene will likely be cheaper for you.<\/p>\n<p><strong>Upgrade-ability<\/strong>: It&#8217;s possible to also have a pay-per-scene account with a subscription, concurrently. For example, say you really enjoy our Solo-model shoots, so you purchase a monthly subscription to the Solo sub-site. But then you see a model you really like, who appears in some girl-girl scenes. You could purchase a Pay-per-Scene Wallet, and buy only girl-girl scenes your favourite model appears in.<\/p>\n<p>Later, you decide you actually quite like our girl-girl scenes, you can add that sub-site to your subscription.<\/p>\n<h2>Pay Per Scene (Wallet)<\/h2>\n<p><strong>Best for:<\/strong>\u00a0Customers who know they only want certain scenes, and prefer no time-limits.<\/p>\n<p><strong>How it works<\/strong>: Pre-purchase a &#8220;wallet&#8221; of credit (for example $24.95), then choose spend that credit from the wallet on specific scenes you like (scenes cost between $0.99 and $8.99, with an average of $2.49).<\/p>\n<p><strong>Benefits:<\/strong>\u00a0You\u00a0can control how much you\u00a0spend and when you spend it, and there&#8217;s no recurring charges (but, you can easily top up your wallet at any time). You can <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">see an example of the scene purchase process<\/a>.<\/p>\n<p>Once purchased, you own that scene forever. A scene can be viewed \/ streamed as many time as you want, or you can download (whenever you want) the images and video files for use offline. The scenes your purchase are also stored safely by us, and are always backed up.<\/p>\n<p><strong>Drawbacks<\/strong>: Pay-per-Scene is perfect for casual users, but if purchasing\u00a0more than 15-20 scenes a month, a subscription will\u00a0work out cheaper.<\/p>\n<p><strong>Upgrade-ability<\/strong>: It&#8217;s possible to have concurrent PPS (Pay Per Scene) and Subscription accounts (for example, subscribe to the Girl-Girl sub-site monthly, as you know you like all of those shoots, and use PPS for other types of scenes you enjoy occasionally.<\/p>\n<h2>Pay Per scene (Direct)<\/h2>\n<p><strong>Best for:<\/strong> Customers who only ever want to purchase very few scenes from us.<\/p>\n<p><strong>How it works<\/strong>: After creating an account, see a scene you like, and purchase it. Your credit card is billed directly for that scene&#8217;s price (for example, $5).<\/p>\n<p><strong>Benefits<\/strong>: Ultimate flexibility, and no up-front commitment: only pay for the precise scenes you want.<\/p>\n<p><strong>Drawbacks<\/strong>: Scenes are more expensive than purchasing via Pay-per-Scene (Wallet), by 20% to 50% &#8211; the price you pay for flexibility.<\/p>\n<p><strong>Upgrade-ability<\/strong>: Upgrade at any time to Pay-per-Scene (Wallet), and keep all previously purchased scenes. Add a subscription to a sub-site at any time.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3004-zoGS5gDphr' data-post_id='3004'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I want a refund?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-want-a-refund\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We generally do not provide refunds. We make it clear what our site is about, with plenty of sample content for free. We ensure our service works well for everyone (so long as their software and hardware meet our generous <a href=\"https:\/\/support.abbywinters.com\/what-are-the-minimum-specs-for-accessing-this-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">minimum requirements<\/a>), and that our site is up and running all the time.<\/p>\n<p>That being said, our refund policy is simple, and applies under the following conditions:<\/p>\n<ul>\n<li>If you find we have <strong>misled you<\/strong> in any way (for example, we promise something in our free area that does not exist in our paid\u00a0area), we\u2019ll give you a refund.<\/li>\n<li>If your computer setup is of our minimum specs, and a significant portion <strong>does not work<\/strong> (you need to prove it!), we\u2019ll give you a refund.<\/li>\n<li>If <strong>our site is down<\/strong> for a significant portion of your subscription, we\u2019ll either extend your sub for <em>double<\/em> the time the site was down for, or give you a refund.<\/li>\n<li>If we <strong>supply something that is damaged<\/strong> or does not work and if you allow us reasonable time to fix the problem with your help, if we cannot fix it with you, we\u2019ll give you a refund.<\/li>\n<li>If you provide <strong>proof that you did not make this transaction<\/strong><\/li>\n<\/ul>\n<p>We do not provide refunds for change-of-mind.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2989-6FnNIzzbFA' data-post_id='2989'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is a free scene token and why did I get one?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-a-free-scene-token-and-why-did-i-get-one\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>A free scene token is a &#8220;voucher&#8221; for a scene of <strong>any listed price<\/strong> on our site, that you do not pay for <em>right now<\/em> &#8211; or possibly did not pay for at all!<\/p>\n<p>Free scene tokens may have an expiry date, after which they cannot be used.<\/p>\n<h2>Spending free scene tokens<\/h2>\n<p>When purchasing a scene using our Pay Per Scene system, if you have an unexpired free-scene token, you can choose to use it instead of your PPS Credit or PPS Direct account.<\/p>\n<div id=\"attachment_2192\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/12\/free-scene-token-modal-option.png\" rel=\"attachment wp-att-2192 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2192\" class=\"wp-image-2192\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/12\/free-scene-token-modal-option.png\" alt=\"ABOVE: \" width=\"640\" height=\"198\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/12\/free-scene-token-modal-option.png 915w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/12\/free-scene-token-modal-option-300x93.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/12\/free-scene-token-modal-option-768x238.png 768w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2192\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: When buying a scene, if you have a free scene token, you can choose to use it or not.<\/p><\/div>\n<p>There are several ways to get a free scene token&#8230;<\/p>\n<h2>A free gift \ud83d\ude03<\/h2>\n<p>From time to time, we give away Free Scene Tokens, just to say <em>thanks for being a customer<\/em>! You&#8217;ll be notified in an email, and your PPS account will show a free scene token available for you to use in the next 7 days.<\/p>\n<h2>Upgrading to 2FA for Pay Per Scene<\/h2>\n<p>To encourage our customers to keep their billing details more secure, we give a Free Scene Token the first time a Pay Per Scene customer upgrades to two-factor authentication. More info on <a href=\"https:\/\/support.abbywinters.com\/diff-between-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">why and how to make this change<\/a>.<\/p>\n<p>This free scene token is not time-limited.<\/p>\n<h2>Using PPS Direct system the first time<\/h2>\n<p>See <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What are the three ways to buy?<\/a> for context.<\/p>\n<p>When joining up with a <strong>PPS-Direct<\/strong> account (where we bill your card directly for the price of each scene), we charge your card US$4.49 for the first scene you want.<\/p>\n<p>When creating a PPS-D account, you have not selected a scene you want to purchase yet, so you you&#8217;re assigned a Free Scene Token, that you can choose to exchange for any scene of your choosing.<\/p>\n<p>Subsequent PPS-Direct purchases will charge your card for the nominated amount.<\/p>\n<p>More info on how this works exactly at our FAQ page\u00a0<a href=\"https:\/\/support.abbywinters.com\/how-do-i-buy-my-first-scene-after-joining-with-pps-direct\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How do I buy my first PPS-Direct scene with a token?<\/a><\/p>\n<h2>A reward for helpful bug reporting or assistance in organising the site better<\/h2>\n<p>From time to time, site admins may award Free Scene Tokens to users who are helpful in comprehensively reporting bugs or organising the site better. This is at our discretion on a case-by-case basis.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2994-VHM3o1ERjs' data-post_id='2994'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is pay per scene \/ a la carte \/ pre-paid?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><strong>Pay per scene (PPS) <\/strong>is an account type where you don\u2019t get immediate access to <em>any<\/em> shoots, but but can have\u00a0permanent access to <strong>individual scenes<\/strong> you purchase with your pre-paid credit. More credit can be added in just a few moments.<\/p>\n<p><strong>Pay per scene <\/strong>incurs no automatic or ongoing costs; if you don\u2019t actively add credit to your PPS account, you won\u2019t be charged. In this respect, <strong>p<\/strong><strong>ay per scene<\/strong>\u00a0is ideal for customers who access the site infrequently, or who only want a very specific set of content without having to pay for access to everything.<\/p>\n<h2>To sign-up for Pay-Per-Scene (already a subscriber)<\/h2>\n<p>If you are an existing subscriber to abbywinters.com, and you want to buy some scenes via our PPS system, you <strong>already have a PPS account<\/strong>, but its balance is $0.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-top-up-my-pay-per-scene-pps-wallet\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Adding credit is quick and easy<\/a>.<\/p>\n<h2>To sign-up for Pay-Per-Scene (not already a subscriber)<\/h2>\n<p>If you&#8217;re not already a subscriber\u00a0of abbywinters.com, head over to our <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join options<\/a> page,\u00a0choose to Buy Credit (you&#8217;ll be asked for your address and credit card info to create an account).<\/p>\n<div id=\"attachment_2148\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png\" rel=\"attachment wp-att-2148 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2148\" class=\"size-large wp-image-2148\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png\" alt=\"ABOVE: \" width=\"640\" height=\"347\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-300x163.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-768x416.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png 1053w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2148\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Select Buy Credit on the Join options page, to start a new PPS account.<\/p><\/div>\n<h2>To buy a scene<\/h2>\n<p>Here\u2019s an example from <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/Gymnastic_Poses\/paulina\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the perfect Paulina being fit and flexible<\/a>:<\/p>\n<div id=\"attachment_2096\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png\" rel=\"attachment wp-att-2096 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2096\" class=\"wp-image-2096 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png\" alt=\"buy scene page\" width=\"640\" height=\"760\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png 862w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-253x300.png 253w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-768x912.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png 1271w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2096\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The location of the Buy Scene button on a Scene page.<\/p><\/div>\n<p>If you are a PPS user, and click <strong>Buy now: US$2.49<\/strong>, the $2.49 will be deducted from your e-wallet, and you\u2019ll gain access to all the pictures and videos from this shoot. You can download the images and video as many times as you like, or stream the video from our servers whenever you choose. The shoot is\u00a0stored in your <strong>Digital Locker<\/strong> forever, which looks like this:<\/p>\n<div id=\"attachment_848\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-848\" class=\"wp-image-848 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png\" alt=\"PPS02\" width=\"640\" height=\"240\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-300x113.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png 1160w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-848\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A user&#8217;s Digital Locker, showing all purchased scenes.<\/p><\/div>\n<p>The Digital Locker page is only visible to PPS users:\u00a0<a href=\"https:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.abbywinters.com\/myaccount\/locker<\/a><\/p>\n<h2>Detailed buy-scene process<\/h2>\n<p>Buying a scene is a simple two-step process (similar to buying items in the iTunes store). The two steps reduce the chance of accidentally buying a scene.<\/p>\n<div id=\"attachment_1432\" style=\"width: 621px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" rel=\"attachment wp-att-1432 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1432\" class=\"wp-image-1432 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" alt=\"buy scene step 1\" width=\"611\" height=\"221\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png 611w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1-300x109.png 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/a><p id=\"caption-attachment-1432\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The Buy Scene button for a scene that is not yet purchased.<\/p><\/div>\n<p>Click the button once to indicate your intention to buy. The button\u00a0changes from the above, to:<\/p>\n<div id=\"attachment_1434\" style=\"width: 617px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" rel=\"attachment wp-att-1434 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1434\" class=\"wp-image-1434 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" alt=\"buy scene step 2\" width=\"607\" height=\"215\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png 607w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2-300x106.png 300w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/a><p id=\"caption-attachment-1434\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: First click on the &#8220;Buy Scene&#8221; button; colour changes, and text reads, &#8220;Buy scene now&#8221;. The scene is not yet purchased!<\/p><\/div>\n<p><strong>Click the button a second time to actually purchase the scene<\/strong>. The computer thinks for a moment, checks your balance (if it&#8217;s too low, you&#8217;ll be asked to add more credit to your account), the page reloads, and the scene is purchased!<\/p>\n<div id=\"attachment_1436\" style=\"width: 331px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" rel=\"attachment wp-att-1436 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1436\" class=\"wp-image-1436 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" alt=\"buy scene step 3\" width=\"321\" height=\"361\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png 321w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3-267x300.png 267w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/a><p id=\"caption-attachment-1436\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Blue &#8220;Purchased&#8221; button indicates this scene is now purchased.<\/p><\/div>\n<p>The scene is\u00a0now be available on that very page, but also from your <a href=\"http:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Digital Locker<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2988-Ct99mAvIfb' data-post_id='2988'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is pay-per-scene Direct?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-direct\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>For context, see <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What are the three ways to buy?<\/a><\/p>\n<p><strong>Pay Per Scene Direct<\/strong> is a new (Jan 2017) method for buying scenes from abbywinters.com. It fills the gap between <strong>Subscription<\/strong> and <strong>Pay Per Scene Wallet<\/strong>.<\/p>\n<p><strong>Best for:<\/strong>\u00a0Customers who only ever want to purchase a very few scenes from us.<\/p>\n<p><strong>How it works<\/strong>: After creating an account, see a scene you like, and purchase it. Your credit card is billed directly for that scene\u2019s price (for example, $5).<\/p>\n<p><strong>Benefits<\/strong>: Ultimate flexibility, and no up-front commitment: only pay for the precise scene you want.<\/p>\n<p><strong>Drawbacks<\/strong>: Scenes are more expensive than purchasing via Pay-per-Scene (Wallet), by 20% to 50% \u2013 the price you pay for flexibility.<\/p>\n<p><strong>Upgrade-ability<\/strong>: Upgrade at any time to Pay-per-Scene (Wallet), and keep all previously purchased scenes. Add a subscription to a sub-site at any time.<\/p>\n<p><strong>Playdate-ability<\/strong>: Pay-per-Scene (from a wallet) is required to engage models one-on-one on web-cams, but it\u2019s simple to upgrade to that (then, all future scene purchases are much cheaper, too!). Access to Public Playdates is free, so long as at least 10 scenes have been purchased.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3000-nvE74rv6bb' data-post_id='3000'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat the heck is CVV2?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-the-heck-is-cvv2\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"WhatCVV2\" class=\"answerWrap\">\n<p>CVV2 is the number on the back of your credit card, usually on the signature panel. We only ever need the last three digits.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.gmbill.com\/site\/images\/cvv2.gif\" \/><\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2998-Idk90e60HO' data-post_id='2998'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s the difference between &#8216;Subscription&#8217; and &#8216;Buy Credit&#8217;?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-the-difference-between-subscription-and-buy-credit\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"WhyPPS\" class=\"answerWrap\">\n<p>We provide two\u00a0different way to purchase the scenes we make. Each suits a different type of user, and all can be used in combination, or upgraded to \u00a0\/ downgraded from at any time.<\/p>\n<h2>Subscription<\/h2>\n<p><strong>Best for<\/strong>: Customers who know they like most of our material.<\/p>\n<p><strong>How it works<\/strong>: Pay a set fee each month, for access to some or all of the old and new material we release.<\/p>\n<p><strong>Benefits<\/strong>: Access to the entire back catalogue, and all new updates while the subscription is being paid for. Discounts provided for rebilling, longer periods, and more sub-sites. Pricing can be seen on <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the Join page<\/a>.<\/p>\n<p>Subscriptions can be\u00a0selected from several sub-sites, as described in <a href=\"https:\/\/support.abbywinters.com\/how-can-i-join-different-sub-sites-sections\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How can I join different site sections?<\/a>.<\/p>\n<p>You can see what&#8217;s <a href=\"https:\/\/support.abbywinters.com\/what-exactly-is-included-in-each-site-section\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">included in each section<\/a> (and, what&#8217;s included regardless of section).<\/p>\n<p><strong>Drawbacks<\/strong>: If you only like a few scenes each month, a Subscription is &#8220;overkill&#8221;, and Pay-per-scene might be cheaper for you.<\/p>\n<p><strong>Upgrade-ability<\/strong>: It&#8217;s possible to also have a pay-per-scene account with a subscription. For example, say you really enjoy our solo-model shoots, so you purchase a monthly subscription to the Solo sub-site. But then you see a model you really like, who appears in a some girl-girl scenes. So, you could purchase a\u00a0Pay-per-Scene wallet, and buy only girl-girl scenes your favourite model appears in.<\/p>\n<p>Later, you decide you quite like our girl-girl scenes, you can add that sub-site to your subscription.<\/p>\n<p><strong>Playdate-ability<\/strong>: You can participate in one-to-many web-cam sessions with a subscription, but for one-on-one time with a model, a pay-per-scene account is required. It takes less than a minute to upgrade to have one.<\/p>\n<h2>Pay Per Scene \/ Buy Credit (Wallet)<\/h2>\n<p><strong>Best for:<\/strong>\u00a0Customers who know they only want certain scenes, and prefer no time-limits.<\/p>\n<p><strong>How it works<\/strong>: Pre-purchase a &#8220;wallet&#8221; of credit (for example $24.95), then choose spend that credit from the wallet on specific\u00a0scenes they like (scenes cost between $0.99 and $8.99, with an average of $2.49).<\/p>\n<p><strong>Benefits:<\/strong>\u00a0You\u00a0can control how much you\u00a0spend and when you spend it, and there&#8217;s no recurring charges (but, you can easily top up your wallet at any time). You can <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">see an example of a scene purchase<\/a>.<\/p>\n<p>Once purchased, you own that scene forever. A scene can be viewed \/ streamed as many time as you want, or you can download the images and video files for use offline. The scenes your purchase are stored safely by us, and are always backed up.<\/p>\n<p><strong>Drawbacks<\/strong>: Pay-per-Scene is perfect for casual users, but if purchasing\u00a0more than 15-20 scenes a month, a subscription might work out cheaper.<\/p>\n<p><strong>Upgrade-ability<\/strong>:\u00a0It&#8217;s possible to have concurrent PPS (Pay Per Scene) and Subscription accounts (for example, subscribe to the Girl-Girl sub-site monthly, as you know you like all of those shoots,<\/p>\n<p><strong>Playdate-ability<\/strong>: Pay-per-Scene (Wallet) is required to engage models one-on-one on web-cams, so they will &#8220;just work&#8221; for pay-per-scene customers.<\/p>\n<h2><\/h2>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2997-8LQDIR7lBT' data-post_id='2997'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhen is my next rebill?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/when-is-my-next-rebill\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Look in the top right hand corner of any page \u2013 we show when you are due to be rebilled, or if you don\u2019t have rebills, when your access\u00a0is due to lapse.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/next_rebill.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-774 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/next_rebill.png\" alt=\"next_rebill\" width=\"469\" height=\"68\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/next_rebill.png 469w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/next_rebill-300x43.png 300w\" sizes=\"auto, (max-width: 469px) 100vw, 469px\" \/><\/a><\/p>\n<p>For more details,\u00a0in the top right hand corner of any page, you can also go to <strong>My Account<\/strong> pull-down menu, choose\u00a0<strong>Subscriptions<\/strong>\u00a0. There you can see the date <span class=\"style1\">and amount<span class=\"style2\"> of your next rebill.<\/span><\/span><\/p>\n<div id=\"attachment_778\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/rebill_info1.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-778\" class=\"wp-image-778 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/rebill_info1-1024x222.png\" alt=\"\" width=\"640\" height=\"139\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/rebill_info1-1024x222.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/rebill_info1-300x65.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/rebill_info1.png 1179w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-778\" class=\"wp-caption-text\">ABOVE: This customer is due to be rebilled for all three sites on June 11, 2015 (it will be one charge on his credit card statement).<\/p><\/div>\n<p id=\"NextRebill\" class=\"answerWrap\">If none of this info is visible, it could be that you have a<strong> pay per scene \/ a la carte<\/strong> account (which has no rebills to cancel &#8211; you&#8217;ll only be charged again when you choose to &#8220;top up&#8221; your credit).<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3005-moHh9pkled' data-post_id='3005'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy do I get a notice that I have exceeded bandwidth?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-do-i-get-a-notice-that-i-have-exceeded-bandwidth\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>If you receive a notice that you have exceeded our bandwidth allowances, you have downloaded an <strong>extremely excessive<\/strong> amount of data from our site \u2013 way more than the entire amount content of the site, including downloading many\u00a0files more than once!<\/p>\n<p>We\u2019re a small company who has to pay for your downloads, this is factored into our pricing.<\/p>\n<p>We have frozen your account, so you can browse pages on the site but not download any content.<\/p>\n<p>It\u2019s unlikely you\u2019d have a valid excuse for this, but you can <a href=\"https:\/\/support.abbywinters.com\/index.php\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> to discuss it if you wish. Some of the popular excuses that won\u2019t wash are:<\/p>\n<ul>\n<li>\u201cI didn\u2019t read the terms and conditions!\u201d: You are required to agree to the <a href=\"http:\/\/www.abbywinters.com\/about\/termsandconditions\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">terms and conditions<\/a> before you join the site. We realise that not everyone reads the fine print, but unfortunately, it\u2019s a fact of life.<\/li>\n<li>\u201cI gave my password to my buddies\u201d: You paid for the site for <em>you<\/em>, not for your buddies. Tell them to join themselves!<\/li>\n<li>\u201cI installed this special program to mirror the site, but I did not know how to use it\u2026\u201d: We don\u2019t need you to mirror the site, thanks all the same. You are responsible for software you install. Ignorance is not an excuse.<\/li>\n<li>\u201cI got a new download manager, but I did not know how to use it\u2026\u201d: Again, not out fault. <em>Your<\/em> computer downloaded it!<\/li>\n<li>\u201cIt wasn\u2019t me!\u201d: You\u2019re responsible for your password, which is the only way to access the site. We advise you to keep it secure. Our software does not make mistakes: we count each megabyte you downloaded.<\/li>\n<\/ul>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3088-iI34QvgkQL' data-post_id='3088'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy has my account been suspended?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-has-my-account-been-suspended\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Suspended\" class=\"answerWrap\">\n<div id=\"attachment_2152\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account.png\" rel=\"attachment wp-att-2152 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2152\" class=\"size-large wp-image-2152\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-1024x356.png\" alt=\"ABOVE: What a suspension notice looks like.\" width=\"640\" height=\"223\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-1024x356.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-300x104.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-768x267.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account.png 1263w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2152\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: What a suspension notice looks like. \ud83d\ude41<\/p><\/div>\n<p>We suspend user accounts when there are\u00a0eight unsuccessful login attempts.<\/p>\n<h2>If this was you<\/h2>\n<p>If this was you trying to log in,\u00a0you probably want to <a href=\"https:\/\/support.abbywinters.com\/i-have-forgotten-my-password-help\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">find your password<\/a>. We also recommend <a href=\"https:\/\/support.abbywinters.com\/how-do-i-copy-and-paste-exactly\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">copying and pasting<\/a> passwords in (rather than typing them), to ensure there are no mistakes.<\/p>\n<p>See below for what to do next.<\/p>\n<h2>If this was not you&#8230;<\/h2>\n<p>If you did not try and fail to log in 8 times, this will be caused by hackers trying to break into our site with your account. They know your username (attackers keep enormous lists of known usernames, millions and millions of them), and try other enormous lists of passwords against our system to try to break in.<\/p>\n<p>This is usually futile, as there are so many possible combinations they use a computer program to try\u00a0to log in many times, and we have the &#8220;I am not a robot&#8221; test for this very reason. But, attackers are not so smart, sometimes try it, and the result can be, a customers account gets suspended.<\/p>\n<p>Another possibility is that attackers know your username and password from another site where you used the same combination, and that site got &#8220;cracked&#8221; (attackers broke in an stole a list of all usernames and passwords, guessing that some users will use the same credentials for other sites).<\/p>\n<p>The net result is the same, your account is suspended.<\/p>\n<h3>A note on password security<\/h3>\n<p>For the reasons above, it&#8217;s strongly recommended to use a <strong>different password for every site<\/strong> you use online. Of course, that&#8217;s a real pain to remember, but there are some good free software tools to help manage this easily. We use and recommend <a href=\"https:\/\/www.lastpass.com\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">LastPass<\/a> at HQ.<\/p>\n<p>Typically, accounts that have this problem have simple passwords. We strongly recommend using <strong>stronger passwords<\/strong>. You know the ones &#8211; upper and lower case letters, numbers and symbols). <a href=\"http:\/\/www.dinopass.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">DinoPass<\/a> is meant for passwords for kids, but is pretty good at suggesting memorable passwords (however, security is improved if you capitalise some of the letters in the password they recommend).<\/p>\n<h2>What do I do now?<\/h2>\n<p>You can <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> and ask us to un-suspend your account, or wait 24 hours from when you first saw this message, for your account to be unlocked automatically.<\/p>\n<p>If attackers have used your account, it&#8217;s likely it will become locked again and again as they keep trying to use it. In these cases, we recommend changing your username as well &#8211; we will do this for you, but if you have a strong opinion on what you want the new username to be, let us know when you contact us (but, it&#8217;s not appropriate to just add &#8220;1&#8221; to the end of it &#8211; the more different it is, the safer it is!).<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>DVD Orders<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='dvd-orders' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3008-mxicfH8JJI' data-post_id='3008'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I order your DVD&#8217;s without being a member?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-order-your-dvds-without-being-a-member\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"NotMember\" class=\"answerWrap\">\n<p>Of course, just go to our <a href=\"http:\/\/dvd.abbywinters.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">DVD site<\/a> and follow the links.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3007-XX3V3bjNnP' data-post_id='3007'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tDo you have a catalogue of your DVDs?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/do-you-have-a-catalogue-of-your-dvds\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Catalogue\" class=\"answerWrap\">\n<p>We have an online catalogue, <a href=\"http:\/\/dvd.abbywinters.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">here<\/a>, with trailers for each of the DVDs. We don\u2019t have a printed catalogue to mail to you, sorry.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3009-vr8ois91xI' data-post_id='3009'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I get abbywinters.com DVD&#8217;s?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-get-abbywinters-com-dvds\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We release three or four DVD&#8217;s each month, around a third of our monthly releases, but they contain the same material as appears on our website (or a little less). So, if you&#8217;re a subscriber but not seeing our DVD&#8217;s, you&#8217;re not missing out on anything.<\/p>\n<p>However, on our mini-site, <a href=\"http:\/\/dvd.abbywinters.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">dvd.abbywinters.com<\/a>, you can see a lot of information about our DVD\u2019s (again, all stuff you can see on the site itself).<\/p>\n<p>We do not sell our DVD\u2019s directly to customers ourselves, we outsource that to our friends, the excellent <a href=\"http:\/\/abbywinters.empirestores.co\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">DVDEmpire.com<\/a>.<\/p>\n<p>Our DVD\u2019s are encoded as &#8220;Region 0&#8221;, which means <em>no<\/em> regional encoding &#8211; they will play fine anywhere in the world.<\/p>\n<p>Our DVD\u2019s are in NTSC format (as opposed to PAL or SECAM). Generally, any DVD player and TV purchased since 2010 will almost definitely play NTSC DVD\u2019s with no problem, but you should check <em>both<\/em>\u00a0your TV and DVD player manuals to be sure before ordering.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>Fetish Pages and Clams<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='fetish-pages-and-clams' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3015-zH9EP6l9mF' data-post_id='3015'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I get more clams?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-get-more-clams\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Our plans for awarding clams are the following. We expect to implement these in Q3 2020.<\/p>\n<h2>Buying stuff<\/h2>\n<p>(Not yet implemented)<\/p>\n<p>We award clams when you buy stuff &#8211; buy a new subscription, rebill on an existing subscription, buy a new PPS Wallet account, or top-up a PPS Wallet account.<\/p>\n<h2>Spending purchased credit<\/h2>\n<p>(Not yet implemented)<\/p>\n<p>We also award clams when you spend credit you bought, for example, buying scenes on your PPS account.<\/p>\n<h2>Accepted fetish page nominations<\/h2>\n<p>(Not yet implemented)<\/p>\n<p>When someone makes a Fetish Page Proposal, you can nominate media that meets their specification, in addition to what that user proposed. This helps other users visualise what the Fetish is about, meaning it&#8217;s likely to attract more clam-votes from other users &#8211; and thus, get made into an official Fetish Page.<\/p>\n<p>The original Fetish Page proposer reviews your nominations for inclusions. If they are accepted, you get some clams &#8211; a small amount for each entity that you nominate that is accepted.<\/p>\n<p>We acknowledge that two users can collude to earn clams &#8211; that&#8217;s fine if the material they&#8217;re gathering is relevant and valuable to the Proposal. Abuse (for example, stuffing a proposal with redundant or irrelevant content) will not be tolerated and may result in automatically awarded clams being deducted, or temporary \/ permanent removal from the Clams program.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3014-5uqz2koPdR' data-post_id='3014'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I propose my idea for a new Fetish page?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-propose-my-idea-for-a-new-fetish-page\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Propose a new fetish page idea by clicking the green button on the <a href=\"https:\/\/www.abbywinters.com\/fetish-suggestions\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish Proposals<\/a> page.<\/p>\n<p>We check your idea to ensure it does not already exist (to reduce duplication, it&#8217;s usually better to build on an existing idea, than to make a sliiiiightly different idea), but we leave that decision up to you.<\/p>\n<p>We ask you to propose some entities (Shoots, Images, Models, Video Snippets) that illustrate your proposal. More (good) examples will ensure more people vote for your idea, so don&#8217;t hold back. But, be sure to check <a href=\"https:\/\/support.abbywinters.com\/what-are-some-considerations-to-selecting-media-for-a-fetish-page-proposal\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What are some considerations to selecting media for a fetish page proposal?<\/a><\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3011-hog32BIzLH' data-post_id='3011'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow does voting on Fetish page proposals work?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-does-voting-on-fetish-page-proposals-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>It works like this:<\/p>\n<p style=\"padding-left: 40px\">Each month, customers are given <a href=\"https:\/\/support.abbywinters.com\/what-are-clams\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">clams<\/a> to vote with (clams can also be earned).<\/p>\n<p style=\"padding-left: 40px\">Customers use clams to vote-up their preferred fetish page proposals. Site admins and customers can <a href=\"https:\/\/www.abbywinters.com\/fetish-suggestions\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">propose new fetish page ideas<\/a>.<\/p>\n<p style=\"padding-left: 40px\">The more votes a fetish page proposal gets, the more likely it is to be created by site admins. See the <a href=\"https:\/\/www.abbywinters.com\/fetish-suggestions\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">current fetish proposals, organised as a leaderboard<\/a>.<\/p>\n<p style=\"padding-left: 40px\">Cast your clam votes carefully! All for one fetish? One each for several fetishes? You decide!<\/p>\n<p style=\"padding-left: 40px\">Once a fetish page proposal is adopted by site admins (based on its votes) and a real fetish page is made, everyone gets their clams back to vote on other proposed fetish pages.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3013-RokxZDzj1w' data-post_id='3013'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are clams?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-clams\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Clams are tokens people can spend on things on the abbywinters.com site.<\/p>\n<p>We use the word &#8220;clams&#8221; because clams used to be used as <a href=\"https:\/\/en.wikipedia.org\/wiki\/Commodity_money\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">commodity money<\/a> in some cultures (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Shell_money\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">more info<\/a>), and is still used as slang for &#8220;money&#8221; today in some cultures.<\/p>\n<h3>How do I get clams?<\/h3>\n<p>On the first of each month, all users are awarded a three clams (kind of like a Universal Basic Income). In April 2020 when we launched the system, all users were awarded 10 clams.<\/p>\n<p>In the future, we plan to give clams out for various actions (for example, buying a PPS scene, rebilling, attending a Private Playdate, proposing a new fetish page that other users vote on with their own clams, and similar). <a href=\"https:\/\/support.abbywinters.com\/how-can-i-get-more-clams\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">More info<\/a>.<\/p>\n<p>Unspent clams accrue over the life of your membership.<\/p>\n<h3>How do I spend clams?<\/h3>\n<p>In early 2020, the only way to spend clams is by voting on Fetish page proposals. See the <a href=\"https:\/\/www.abbywinters.com\/fetish-suggestions\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">current list of proposals<\/a>. Learn more about <a href=\"https:\/\/support.abbywinters.com\/how-can-i-propose-my-idea-for-a-new-fetish-page\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">making a fetish page proposal yourself<\/a>.<\/p>\n<p>In the future, we plan to add other ways to spend clams, including voting for models to appear in more shoots, free PPS scene tokens, weeks of free site access, and similar.<\/p>\n<h3>Are clams ever taken away from me?<\/h3>\n<p>Yes, clams disappear when your account lapses or you don&#8217;t buy any PPS scenes. Your clam balance resets to 0.<\/p>\n<h3>How do I know how many clams I have?<\/h3>\n<p>When logged in to the site, in the top right corner of any page, there&#8217;s a clam icon and a number &#8211; that&#8217;s how many clams you have to spend!<\/p>\n<h3>How can I see my clam spending history?<\/h3>\n<p>On the &#8220;Clams&#8221; tab of your <a href=\"https:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">My Account<\/a> page (that link only works for only for logged-in users), you can see a balance and transaction history of your clams, including spends and awards.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3012-BnziVUdEfm' data-post_id='3012'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are some considerations to selecting media for a fetish page proposal?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-some-considerations-to-selecting-media-for-a-fetish-page-proposal\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>When selecting media to support a fetish page proposal, consider how best to represent your idea.<\/p>\n<p>We have four types of entities: <strong>Images<\/strong>, <strong>Shoots<\/strong>, <strong>Models<\/strong>, and <strong>Video Snippets<\/strong>.<\/p>\n<p>Select the &#8220;entity type&#8221; that is <strong>specific<\/strong>, without being <strong>unnecessarily specific<\/strong>. The goal is to help other users find something they like, by directly linking to it.<\/p>\n<p>A Fetish Page can contain multiple entity types, though typically one or two at most.<\/p>\n<h3>Entity types: Images<\/h3>\n<p>An <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/geisha_balls\/sondrine_3\/images\/stills\/sondrine_006_3\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">image URL<\/a> look like this (either of these are fine to enter on a Fetish page proposal):<\/p>\n<pre>https:\/\/www.abbywinters.com\/nude_girls\/geisha_balls\/sondrine_3\/images\/stills\/sondrine_006_3\r\n\r\nhttps:\/\/hwcdn.abbywinters.com\/member\/Sondrine_Solo_2\/sondrine_2\/sondrine_2\/r_sondrine006.jpg?token=2a923a8f5187c23d918de37f3742eeb6&amp;ttl=1588292639&amp;ip=true<\/pre>\n<p>Images are best when it&#8217;s one specific moment in a shoot, that generally does not apply to other moments in that shoot (or at least, this specific image represents it <em>best<\/em>, including technical considerations, model&#8217;s facial expression, lack of a distracting background).<\/p>\n<p>Examples fetishes that are ideally suited to images include <strong>Feet<\/strong>, <strong>Full body standing nude<\/strong>, <strong>wet pussy<\/strong>, <strong>clitoris close-up<\/strong>. While other images in a shoot may show these attributes, only one image is going to do it <em>best<\/em>.<\/p>\n<p>Example fetishes that are <em>not<\/em> suited to the Images entity type include:<\/p>\n<ul>\n<li><strong>Redhead<\/strong>. While an image does show a model with red hair, this attribute applies to the <em>model as a person<\/em> &#8211; she&#8217;s redheaded in <em>all<\/em> her shoots, so the entity type of <strong>Model<\/strong> is more suitable)<\/li>\n<li><strong>Outside in nature<\/strong>. While an individual image might be of a model outside, other people are probably interested in entire <em>shoots<\/em> that occur outside, so the entity type <strong>Shoot<\/strong> is more suitable.<\/li>\n<\/ul>\n<h3>Entity type: Shoots<\/h3>\n<p>A shoot URL looks like this:<\/p>\n<pre>https:\/\/www.abbywinters.com\/nude_girls\/geisha_balls\/sondrine_3<\/pre>\n<p>A Shoot is a page on our site that links to all the media captured of a model (or several models) on a single day at a single place.<\/p>\n<p>Shoots are suitable for fetishes that apply to most of <em>both<\/em> stills and video media.<\/p>\n<p>Example fetishes that are ideally suited to the Shoots entity type include <strong>inserting a dildo<\/strong>, <strong>wearing tight jeans<\/strong>, <strong>girls having sex in nature<\/strong>. While Images and Video snippets may show these things, it will typically be many images \/ several video snippets, so selecting the Shoot entity is more suitable.<\/p>\n<p>Example fetishes <em>not<\/em> suited to the Shoot entity type include:<\/p>\n<ul>\n<li><strong>Feet<\/strong>. While all models <em>have<\/em> feet, and they <em>appear<\/em> several times in every shoot, many images and most of the video will <em>not<\/em> include feet. Someone who&#8217;s interested in feet wants to go directly to media that shows feet clearly. The Image (or video snippet) entity type is more suitable.<\/li>\n<li><strong>Nipple slip<\/strong>. This is a specific event (when a nipple slips out from clothing and is visible). Sending a fan of this fetish to a <em>whole shoot<\/em> is just going to be annoying &#8211; they&#8217;ll have to look through 200-odd images and 35-odd minutes of video to find the moment they want! Instead, the Image (or Video Snippet) entity type is more suitable.<\/li>\n<\/ul>\n<h3>Entity type: Models<\/h3>\n<p>A Model URL looks like this:<\/p>\n<pre>https:\/\/www.abbywinters.com\/nude_girl\/svelte_redhead\/sondrine<\/pre>\n<p>A Model page links to all the shoots this model appears in on our site. Model entities are suitable for attributes that apply to the model <em>regardless<\/em> of the shoot type or content or medium: it describes <em>how she is<\/em>.<\/p>\n<p>Example fetishes ideally suited to the Model entity include <strong>redhead<\/strong>, <strong>rubenesque<\/strong>, <strong>enormous breasts<\/strong>, <strong>tiny breasts<\/strong>, <strong>puffy nipples<\/strong>, <strong>Australian<\/strong>. These attributes transcend finer-grained entity types like Images, Shoots or Video Snippets.<\/p>\n<p>Example fetishes <em>not<\/em> suited to the Model entity type include:<\/p>\n<ul>\n<li><strong>Lesbian 69<\/strong>. Maybe this model appears in shoots with the 69 position, but listing a <em>model<\/em> on the &#8220;Lesbian 69&#8221; fetish page is just going to annoy other users. They would need to look through <em>all<\/em> the media of <em>all<\/em> her shoots to find the few 69 moments. This is better suited to Images and Video Snippets.<\/li>\n<li><strong>Menstruation<\/strong>. For the same reason, this is better suited to Images and Video Snippets.<\/li>\n<\/ul>\n<h3>Entity type: Video snippets<\/h3>\n<p>This entity type is not yet available. Expected release is July 2020.<\/p>\n<p>When Video Snippets are released, you can specify a start and end timecode in a video (for example, &#8220;between 12m34s and 12m48s of <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/geisha_balls\/sondrine_3\/video\/vid1?t=604.444849\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">this video<\/a>&#8220;. A special URL will be provided that can be added to a proposed Fetish Page.<\/p>\n<p>This is for things that are only or best shown in videos.<\/p>\n<p>Example fetishes ideally suited to Video snippets include <strong>dancing<\/strong>, <strong>squirting<\/strong>, <strong>crawling nude<\/strong>, <strong>unbuttoning jeans<\/strong>, <strong>peeing<\/strong>.<\/p>\n<p>Video snippets are intended to be short, 5 to 10 seconds maximum. Even if the action lasts longer than that, the goal is to provide a &#8220;hint&#8221; to others that around this time in the video, there is relevant material. Select the <em>most-representative<\/em> 5-to-10 second section of the video.<\/p>\n<p>When a user clicks to see the snippet, they can navigate around the video to see the broader context, so that context should not be included in the Snippet.<\/p>\n<h2>Things that are <strong>not<\/strong> entities in this context<\/h2>\n<p>We have some Things on abbywinters.com that <em>seem<\/em> like they would be entities in this context, but are actually <strong>not<\/strong>!<\/p>\n<p>The example links below only work for logged in customers. They will not work for a PPS user if they have not purchased that specific scene, or if the subscriber does not have access to the Solo site section.<\/p>\n<h3>Imageset galleries<\/h3>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/www.abbywinters.com\/nude_girls\/pee_outdoors\/ella_c_6\/images\/stills\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">For example<\/a>. Imageset gallery pages show a &#8220;thumbnail&#8221; representing each image in a given imageset (usually several hundred). We consider that the Shoot entity can be used in any context an imageset entity could. A Shoot entity includes the video as well as still images.<\/p>\n<p style=\"padding-left: 40px\"><strong>Instead<\/strong>: Nominate an Image entity type if identifying a specific moment in the shoot, or nominate a Shoot entity type if this concept applies to the whole shoot.<\/p>\n<h3>Videos<\/h3>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/www.abbywinters.com\/nude_girls\/pee_outdoors\/ella_c_6\/video\/vid1\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">For example<\/a>. Video pages display a specific video, the video equivalent to an imageset gallery page. While it&#8217;s possible a video will contain material that is not shot in stills (typically, this is movement-based or conversation-based content).<\/p>\n<p style=\"padding-left: 40px\"><strong>Instead<\/strong>: Nominate a Shoot entity type, if it&#8217;s something that permeates the entire video (for example, outside in nature), or the Video snippet entity type for a specific moment (for example, a yoga move).<\/p>\n<p>If you believe that these entity types <em>should<\/em> be able to be added to a fetish page, make your case to the Owner on <a href=\"mailto:garion.hall@abbywinters.com\">garion.hall@abbywinters.com<\/a>. \ud83d\ude43<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>Join<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='join' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3027-y5V7G3h5AG' data-post_id='3027'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I join one sub-site now, and another later?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-join-one-sub-site-now-and-another-later\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"OneNow\" class=\"answerWrap\">\n<h4>Absolutely!<\/h4>\n<h4>You can subscribe and un-subscribe to as many sites as you like, whenever you want. But, the more sites you subscribe to, the bigger discount you get, as well.<\/h4>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3017-usWoDrFmQg' data-post_id='3017'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I pay with Bitcoin?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-pay-with-bitcoin\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Yes, here&#8217;s how:<\/p>\n<ol>\n<li>Decide what exactly you want to buy\n<ol>\n<li>Use the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join page<\/a> (<a href=\"https:\/\/support.abbywinters.com\/how-can-i-join-different-sub-sites-sections\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">customise<\/a>, perhaps? Also check, <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">what are the four ways to buy?<\/a>) to choose the precise join options you want,<\/li>\n<li>This will display the relevant price<\/li>\n<li>Note that Bitcoin cannot do <a href=\"https:\/\/support.abbywinters.com\/what-are-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">rebills<\/a>, so you&#8217;ll need to renew, following this same process at the end of the period (or, purchase a longer period)<\/li>\n<\/ol>\n<\/li>\n<li>Send the equivalent Bitcoin Cash to us on the address below<\/li>\n<li>Let us know what you want\n<ol>\n<li>Make a screenshot of the precise plan you wanted, clearly indicate how many US Dollars you have deposited<\/li>\n<li>Decide on a username, or let us know your existing username<\/li>\n<li>Email it to us on <a href=\"mailto:accounts@abbywinters.com\">accounts@abbywinters.com<\/a>.<\/li>\n<\/ol>\n<\/li>\n<li>We create \/ update the account and let you know\n<ol>\n<li>Once we receive confirmation of payment, we&#8217;ll create an account and let you know the details.<\/li>\n<li>We&#8217;ll send you to a page to <a href=\"https:\/\/www.abbywinters.com\/set-a-password\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">set your password<\/a>, based on the email address you provided.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h3>Bitcoin cash<\/h3>\n<pre>bitcoincash:qpdjz0s0vv2yv55yww7vtwzyutvgza44rsxfxt4hng<\/pre>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3002-muLOTZ4oRT' data-post_id='3002'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I use a different credit card for rebills?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-use-a-different-credit-card-for-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"DifCC\" class=\"answerWrap\">\n<p>Yes, it&#8217;s easy to change the credit card being billed during a subscription. The method is slightly different depending on which biller you joined through.<\/p>\n<h2>To find out which biller you joined through<\/h2>\n<p>It&#8217;s very likely you joined via GMBill.com, our primary biller (around 99% of all customers use GMB). There are several ways to check which biller you joined through, listed as easiest first:<\/p>\n<ol>\n<li>Visit the <strong><a href=\"http:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">My Account<\/a><\/strong>\u00a0page on abbywinters.com (you must be logged in for this link to work). On the left panel,\u00a0&#8220;Account Summary&#8221;, the biller used is listed.<\/li>\n<li>Locate the subscriptions confirmation email we sent when you joined (probably search your email for emails mentioning &#8220;abbywinters.com&#8221;), the biller will be clearly identified there.<\/li>\n<li>Check your credit card statement to\u00a0find out which biller you joined via &#8211; it will say &#8220;CCBill.com&#8221; or &#8220;GMBill.com&#8221;.<\/li>\n<\/ol>\n<h2>Change credit card with our primary biller, GMBill.com<\/h2>\n<p>Login with GMBill.com&#8217;s\u00a0<strong><a href=\"https:\/\/www.gmbill.com\/accounts\/account-lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Account Lookup<\/a><\/strong> tool. You will need your abbywinters.com username and password. On the left panel, update your credit card details (for security reasons, all details are required, even if you&#8217;re just updating the expiration date).<\/p>\n<h2>Change credit card with our our secondary biller, CCBill.com<\/h2>\n<p>Log in to CCBill&#8217;s <a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">customer support page<\/a>, and use the &#8220;change credit card&#8221; option.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2999-ZrYs3VDjlA' data-post_id='2999'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I upgrade to get access to other areas of the site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-upgrade-to-get-access-to-other-areas-of-the-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowUpgrade\" class=\"answerWrap\">\n<p>abbywinters.com is one big site, but customers can choose to only pay to access a sub-set of the whole, saving them some money. To gain access to\u00a0any abbywinters.com sub-sites you\u2019re not already subscribed to, head over to <a href=\"http:\/\/www.abbywinters.com\/myaccount\/\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">My Account<\/a>\u00a0(from the Control Panel top right, select <a href=\"http:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Preferences<\/a>, then select the subscriptions tab).<\/p>\n<p>Click the <strong>Upgrade!<\/strong> button for the site you&#8217;d like to gain access to.<\/p>\n<\/div>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-788 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade-1024x200.png\" alt=\"upgrade\" width=\"640\" height=\"125\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade-1024x200.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade-300x59.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade.png 1164w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>Select the site, and adjust preferences (such as rebills on or off, and length of time). The price is adjusted automatically. Click <strong>Continue<\/strong>\u00a0to charge your credit card and gain access.<\/p>\n<div id=\"attachment_790\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-790\" class=\"wp-image-790 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2-300x222.png\" alt=\"upgrade2\" width=\"300\" height=\"222\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2-300x222.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/upgrade2.png 965w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-790\" class=\"wp-caption-text\">ABOVE: Upgrading. Click for full-size version.<\/p><\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3003-wpsSlYvEYj' data-post_id='3003'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I cancel rebills?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-cancel-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"CancelEasy\" class=\"answerWrap\">\n<p>We make it easy to cancel rebills. But first&#8230;<\/p>\n<\/div>\n<h2>Regardless of how you cancel<\/h2>\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<p>Do not assume rebills are actually cancelled until you receive the confirmation email, sent within a few minutes of cancelling. The email may be in your spam folder.<\/p>\n<p>You can also check if your cancellation was successful by visiting the <a href=\"http:\/\/www.abbywinters.com\/members\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">Members home<\/a>, top right corner of the page, be logged in, and look to the right of <strong>Logged in as &lt;you&gt;<\/strong>.<\/p>\n<p>If you don\u2019t see a line that says <strong>Expires in: &lt;days&gt;<\/strong>, your rebills are not cancelled!<\/p>\n<div id=\"attachment_798\" style=\"width: 472px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-798\" class=\"wp-image-798 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in.png\" alt=\"expires_in\" width=\"462\" height=\"53\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in.png 462w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/expires_in-300x34.png 300w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/a><p id=\"caption-attachment-798\" class=\"wp-caption-text\">ABOVE: This user has successfully cancelled all rebills (or, joined on a non-rebilling subscription).<\/p><\/div>\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<h2>How do I know who billed me?<\/h2>\n<\/div>\n<p>abbywinters.com does not bill you directly &#8211; we work with billing companies who ensure your credit card data is kept securely.<\/p>\n<p>We work with two billers, <strong>GMBill<\/strong> and <strong>CCBill<\/strong>. The majority of our sales are processed through through GMBill so it&#8217;s <em>likely<\/em> you&#8217;re being billed through GMB. CCBill is our back-up biller.<\/p>\n<p>The best way to know which biller you are being billed through is to review your credit card statement &#8211; the line item will clearly indicate CCBill or GMBill.<\/p>\n<div id=\"attachment_2951\" style=\"width: 610px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2951\" class=\"wp-image-2951\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement.jpg\" alt=\"\" width=\"600\" height=\"376\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement.jpg 832w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement-300x188.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/finding-GMB-tx-on-cc-statement-768x481.jpg 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><p id=\"caption-attachment-2951\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Searching for the biller name in the online credit card portal. There&#8217;s one result for GMBill.com in May 2021.<\/p><\/div>\n<p>You can also search your emails for the phrase &#8220;gmbill&#8221; and &#8220;ccbill&#8221; to see which biller was used when you joined up. The email will mention our site name, <strong>abbywinters.com<\/strong>.<\/p>\n<h2>Cancel my rebills via the Biller<\/h2>\n<div id=\"CancelEasy\" class=\"answerWrap\">\n<p>Click the logo below to cancel rebills for the relevant biller.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.gmbill.com\/accounts\/account-lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-732 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmbill_logo.jpg\" alt=\"gmbill_logo\" width=\"215\" height=\"75\" \/><\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-734\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/logo_CCBill.png\" alt=\"logo_CCBill\" width=\"90\" height=\"54\" \/><\/a><\/p>\n<div id=\"CancelEasy\" class=\"answerWrap\"><\/div>\n<h2>Cancelling rebills on abbywinters.com (GMBill.com only)<\/h2>\n<p>People who joined up using <strong>GMBill.com<\/strong> can cancel their rebills directly from abbywinters.com (if you joined via CCBill, you must cancel your rebills on <a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">CCBill&#8217;s site<\/a>).<\/p>\n<p>Be logged in to abbywinters.com. From the Control Panel top right, select <a href=\"http:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Preferences<\/a>, then select the subscriptions tab. Under \u201cCurrent Subscription\u201d click \u201cCancel Rebills&#8221;.<\/p>\n<p>If subscribed to several sub-sites, you can choose to cancel only some of them, or all. We ask that you let us know why you&#8217;re cancelling, so we can improve the site.<\/p>\n<\/div>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-730 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills-1024x297.png\" alt=\"cancel rebills\" width=\"640\" height=\"186\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills-1024x297.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills-300x87.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/cancel-rebills.png 1396w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<div id=\"CancelEasy\" class=\"answerWrap\"><span style=\"font-size: 16px\">If you change your mind, rebills can also be &#8220;un-cancelled&#8221; (that is, you&#8217;d like to start being rebilled again).<\/span><\/div>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3018-tumZsTTwtN' data-post_id='3018'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I use a coupon?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-use-a-coupon\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>There are various coupon codes we make available under certain circumstances. For example, when a customer has been a member, there&#8217;s a &#8220;welcome back&#8221; coupon we email them when their account lapses (returning customers are also eligible for returning customer discounts, in addition to the benefits a coupon offers). Different coupons apply for Pay-per-scene and Subscription memberships.<\/p>\n<p>Coupons are entered on the first step of the Signup process.<\/p>\n<h2>Where to enter a coupon code<\/h2>\n<p>Coupon codes are entered when entering your credit card details. First, on the Join page, select your preferred subscription (the majority of coupons are for subscriptions).<\/p>\n<div id=\"attachment_2551\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-1.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2551\" class=\"wp-image-2551 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-1-1024x308.png\" alt=\"\" width=\"640\" height=\"193\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-1-1024x308.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-1-300x90.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-1-768x231.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-1.png 1302w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2551\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Coupons do work with Pay Per Scene accounts as well, but most coupons are for subscriptions.<\/p><\/div>\n<p>Click\u00a0<strong>Buy Subscription<\/strong> (Subscriptions can also be customised first. <a href=\"https:\/\/support.abbywinters.com\/how-can-i-join-different-sub-sites-sections\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">More info<\/a>.)<\/p>\n<p>Then, you&#8217;re asked to enter your details, and lower down, you may enter a coupon code.<\/p>\n<div id=\"attachment_2552\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-2.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2552\" class=\"size-large wp-image-2552\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-2-1024x576.png\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-2-1024x576.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-2-300x169.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-2-768x432.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/using-coupons-step-2.png 1669w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2552\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Complete all the details. (1) Expand the Coupon panel. (2) Enter the coupon code.<\/p><\/div>\n<p>&nbsp;<\/p>\n<p>Press TAB to move off this field, which causes the page to &#8220;validate&#8221; the coupon code. A message is shown in green, indicating the coupon is valid, and defining the reward.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/successful-coupon.jpg\" rel=\"attachment wp-att-2262 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2262\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/successful-coupon.jpg\" alt=\"successful coupon\" width=\"477\" height=\"129\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/successful-coupon.jpg 477w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/successful-coupon-300x81.jpg 300w\" sizes=\"auto, (max-width: 477px) 100vw, 477px\" \/><\/a><\/p>\n<p>A red note indicates that the coupon is not valid.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/failed-coupon.jpg\" rel=\"attachment wp-att-2264 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2264\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/failed-coupon.jpg\" alt=\"failed coupon\" width=\"461\" height=\"124\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/failed-coupon.jpg 461w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/failed-coupon-300x81.jpg 300w\" sizes=\"auto, (max-width: 461px) 100vw, 461px\" \/><\/a><\/p>\n<h2>Coupons from our Business Partners (&#8220;Affiliates&#8221;)<\/h2>\n<p>Note that some coupons only work under certain circumstances (for example, some of our business partners offer coupons, and you must have clicked through from their site first, for the coupon to be valid). For the nerds, clicking from the Affiliate site sets a cookies with out biller (GMBill.com), so when you go to join, GMB checks for that cookie).<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/bad-coupon-aff-referral-req.jpg\" rel=\"attachment wp-att-2266 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2266\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/bad-coupon-aff-referral-req.jpg\" alt=\"bad coupon aff referral req\" width=\"669\" height=\"142\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/bad-coupon-aff-referral-req.jpg 669w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/02\/bad-coupon-aff-referral-req-300x64.jpg 300w\" sizes=\"auto, (max-width: 669px) 100vw, 669px\" \/><\/a><\/p>\n<p>You can also <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Contact us<\/a> about this &#8211; let us know what the coupon code is.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3020-bQvmrDqMTH' data-post_id='3020'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow much does it cost to join?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-much-does-it-cost-to-join\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"JoinCost\" class=\"answerWrap\">\n<p>The cost of your subscription depends on what options you choose when you sign up:<\/p>\n<p>The initial <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>pay per scene \/ \u00e0 la carte<\/strong><\/a> costs less than most subscriptions, but the rate at which you spend it is up to you<\/p>\n<p>Joining for three months costs less than joining for one month.<\/p>\n<p>There is a discount for selecting automatic rebills.*<\/p>\n<p>There is a Returning Member discount. (Be sure to click on the \u201cReturning Member?\u201d link in the top section of the Join page!)<\/p>\n<p>To see what your actual cost will be, go to the <a href=\"\/join\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Join page<\/a> and play with it by selecting various options and watching the Grand total change at the bottom right of the screen. (Don\u2019t worry, playing around with the options doesn\u2019t commit you to anything. That only happens after you proceed to the sign-up page and enter your billing info.)<\/p>\n<p>* You can <a href=\"\/help\/faqs\/join#CancelEasy\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">cancel rebills<\/a> at any time after you join.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3001-Sjy1inb1rf' data-post_id='3001'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow secure is all this?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-secure-is-all-this\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowSecure\" class=\"answerWrap\">\n<p class=\"gmail_default\">\u200b<a href=\"http:\/\/abbywinters.com\/\" target=\"_blank\" rel=\"noopener noreferrer external\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/abbywinters.com&amp;source=gmail&amp;ust=1475170792611000&amp;usg=AFQjCNGcGQqM3Kg-xRtLCWdVEIfi0ixznA\" data-wpel-link=\"external\">abbywinters.com<\/a>\u00a0BV and our business partners websites implement\u00a0best practices in security standards.<\/p>\n<p>The biggest risk is a customer selecting an insecure password &#8211; we require reasonably secure passwords when joining, but they can still be cracked. We always recommend long, complicated passwords with lower and uppercase letters, numbers, punctuation, and other special characters.<\/p>\n<p>Some example secure passwords (do not use these!):<\/p>\n<pre>xO^yxSCxYx&amp;\\Scgt\r\na*aV=#`:vt_erWW,\r\nC9UMl2u=O=KR#`%\"\r\n5\\pU:GFVUxXRaQ-,\r\n6NN3ttn|#ud#85d_\r\nQmVy.Qg2'Rh~=+\/=<\/pre>\n<p>Of course, these are impossible to remember, so we also recommend the use of <strong>Password Managers<\/strong>, such as <a href=\"https:\/\/lastpass.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">LastPass<\/a> (a browser plugin) or <a href=\"http:\/\/keepass.info\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">KeePass<\/a>\u00a0(an application on your computer). These make password management easy (you only have to remember one\u00a0master password), and help you make all your internet accesses secure.<\/p>\n<h2>Security steps we take on abbywinters.com<\/h2>\n<div id=\"attachment_1986\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https.png\" rel=\"attachment wp-att-1986 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1986\" class=\"wp-image-1986 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-1024x313.png\" alt=\"abbywinters.com uses https\" width=\"640\" height=\"196\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-1024x313.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-300x92.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https-768x235.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/aw-https.png 1778w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1986\" class=\"wp-caption-text\">Above: abbywinters.com uses HTTPS, meaning data we exchange with you is encrypted.<\/p><\/div>\n<p>We use <a href=\"https:\/\/en.wikipedia.org\/wiki\/HTTPS\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">HTTPS<\/a> for all pages on abbywinters.com (secure hypertext transfer protocol), a well-established method of ensuring communications are encrypted. This prevents eavesdropping and tampering with information between us and you.<\/p>\n<p>When we receive information you provide, we use 256 bit encryption of your information from when you enter it, to where it is stored in our database. Data is encrypted and &#8220;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Salt_(cryptography)\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">salted<\/a>&#8221; (a one-way-encryption, it can never be decrypted) which means we can never see your password &#8211; when you&#8217;re asked to enter your password, it&#8217;s encrypted and salted the same way, and if <em>that<\/em>\u00a0matches what we have on record, you&#8217;re authenticated.<\/p>\n<p>This is\u00a0what a salted password looks like in our database (this might be for a simple password like &#8220;bigstuff69&#8221;):<\/p>\n<pre>$2y$10$027JliTBFJuqgpcN1qOmcO6ZzfmbShQ2mDWWpghm77jjkxDfXwUtC'<\/pre>\n<p>However, we do securely log incorrect password attempts, to assist our business in providing better security to the site, and to assist customers. These can be decrypted by authorised admin users.<\/p>\n<p>Access to our administration areas (for example, to add new scenes) is password protected, with 2-Factor Authentication (2FA), with one-time passwords.<\/p>\n<p>Our <a href=\"https:\/\/en.wikipedia.org\/wiki\/System_administrator\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Systems Administrator<\/a> works to keep our servers up to date, using the latest most-stable versions of software (for example, Linux, Apache, PHP, MySQL, Memcached), and we use an inherently stable platform of Amazon Web Services (&#8220;AWS&#8221;).<\/p>\n<p>We provide a <a href=\"https:\/\/support.abbywinters.com\/i-found-a-security-vulnerability-in-your-site-how-does-your-bounty-system-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">bounties<\/a> to ethical hackers who expose flaws in our security systems.<\/p>\n<h2>Security steps our billing partner takes<\/h2>\n<p>Our billing partner <strong>GMBill.com<\/strong> (<a href=\"https:\/\/www.gmbill.com\/\" target=\"_blank\" rel=\"noopener noreferrer external\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=https:\/\/www.gmbill.com&amp;source=gmail&amp;ust=1475170792611000&amp;usg=AFQjCNFeVbO_SY8hLTrUjsIgvhBxxI2H7A\" data-wpel-link=\"external\">https:\/\/www.gmbill.com<\/a>) handles management of\u00a0\u00a0customer subscription and processing of customer\u00a0credit cards. \u00a0Credit\u00a0card numbers are securely stored in a digital &#8220;vault&#8221; held by a third party\u00a0specialist. GMBill.com does not have your card number but instead uses a token\u00a0to communicate to the vault when charges are made against your card.<\/p>\n<p>As you join, or look up your <a href=\"https:\/\/www.gmbill.com\/accounts\/account_lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">account info<\/a> on GMBill.com, you&#8217;ll see a small padlock icon in the address bar of your\u00a0web browser. Double click on that for additional security information.<\/p>\n<div id=\"attachment_968\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure.png\" rel=\"attachment wp-att-968 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-968\" class=\"wp-image-968\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure-300x131.png\" alt=\"gmb secure\" width=\"750\" height=\"329\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure-300x131.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure-768x336.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/gmb-secure.png 1018w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><p id=\"caption-attachment-968\" class=\"wp-caption-text\">ABOVE: GMB site screen capture, showing security certificate. Click for full size image.<\/p><\/div>\n<p>You might also want to read our <a href=\"http:\/\/www.abbywinters.com\/about\/privacypolicy\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">privacy policy<\/a>, and our <a href=\"http:\/\/www.abbywinters.com\/about\/termsandconditions\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">terms and conditions<\/a>.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3028-fdccfWAb5t' data-post_id='3028'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI&#8217;m a returning customer. Can I get a discount?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-a-returning-customer-can-i-get-a-discount\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Discount\" class=\"answerWrap\">\n<p>Yes, we offer returning-customer discounts to subscribers!<\/p>\n<p>If you first joined the site <em>after<\/em> April 2008, you\u2019re eligible for a 10% discount on any subscription (If you first joined the site before April 2008, you <em>may<\/em> be eligible for a bigger discount &#8211; more info below).<\/p>\n<p>This process only works for our primary biller, <strong>GMBill.com<\/strong> (not for our backup biller, CCBill.com), and only for subscriptions.<\/p>\n<h2>Sign in<\/h2>\n<p>It might seem a little strange, but you can sign in to abbywinters.com even if you have a lapsed or expired account (you will not be able to see any of the shoots themselves, but you can post on the boards &#8211; and claim discount re-join rates!). This state is called <a href=\"https:\/\/support.abbywinters.com\/my-account-is-in-club-mode-what-does-that-mean\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">AW Club mode<\/a>. Here&#8217;s how to re-up and get a discount or two!<\/p>\n<ol>\n<li>Visit <a href=\"http:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.abbywinters.com\/join<\/a><\/li>\n<li>Check if you&#8217;re already logged in; log out\n<ol>\n<li>At the top of the page, look for the word &#8220;logout&#8221;\u00a0 &#8211; see example screenshot below<\/li>\n<li>Log out for now &#8211; we need to ensure you&#8217;re logging in with your most-recent AW account.<\/li>\n<\/ol>\n<\/li>\n<li>Press the \u201cRe-joining Member?\u201d button (top of page)\n<ol>\n<li>See example screenshot below<\/li>\n<\/ol>\n<\/li>\n<li>Enter your most-recent login details and sign in\n<ol>\n<li>See example screenshot below<\/li>\n<li>Use the <strong>forgot password<\/strong>\u00a0process if necessary<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<div id=\"attachment_2526\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-need-to-logout.jpg\" rel=\"attachment wp-att-2526 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2526\" class=\"size-large wp-image-2526\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-need-to-logout-1024x334.jpg\" alt=\"ABOVE: This user is already logged in. To be sure the discount process will work, log out, and log in again with your most-recent abbywinters.com account.\" width=\"640\" height=\"209\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-need-to-logout-1024x334.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-need-to-logout-300x98.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-need-to-logout-768x251.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-need-to-logout.jpg 1186w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2526\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: This user is already logged in. To be sure the discount process will work, log out, and log in again with your most-recent abbywinters.com account.<\/p><\/div>\n<\/div>\n<div id=\"attachment_2527\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in.jpg\" rel=\"attachment wp-att-2527 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2527\" class=\"size-large wp-image-2527\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-1024x787.jpg\" alt=\"ABOVE: To claim the discount, log in using the &quot;Re-joining member?&quot; link.\" width=\"640\" height=\"492\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-1024x787.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-300x231.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-768x590.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in.jpg 1131w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2527\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: To claim the discount, log in using the &#8220;Re-joining member?&#8221; link.<\/p><\/div>\n<div id=\"attachment_2528\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-2.jpg\" rel=\"attachment wp-att-2528 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2528\" class=\"size-large wp-image-2528\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-2-1024x436.jpg\" alt=\"ABOVE: (1) On the correct URL, logged out. (2) Enter username. (3) Enter password. (4) Click &quot;remember me&quot; so next time, you don't have to log in. (5) Click the &quot;Sign in&quot; button.\" width=\"640\" height=\"273\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-2-1024x436.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-2-300x128.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-2-768x327.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-2.jpg 1354w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2528\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: (1) On the correct URL, logged out. (2) Enter username. (3) Enter password. (4) Click &#8220;remember me&#8221; so next time, you don&#8217;t have to log in. (5) Click the &#8220;Sign in&#8221; button.<\/p><\/div>\n<div id=\"Discount\" class=\"answerWrap\">\n<h2>Select subscription type and options<\/h2>\n<p>Now you&#8217;re signed in to AW Club mode, you&#8217;ll see reduced prices. Choose your preferred subscription options.<\/p>\n<div id=\"attachment_2529\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-3.jpg\" rel=\"attachment wp-att-2529 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2529\" class=\"size-large wp-image-2529\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-3-1024x518.jpg\" alt=\"ABOVE: \" width=\"640\" height=\"324\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-3-1024x518.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-3-300x152.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-3-768x388.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/discount-rejoin-log-in-part-3.jpg 1309w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2529\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: This user is logged in, and now sees the discounted price for the monthly subscription.<\/p><\/div>\n<p>If you want to join for longer than one month, control rebills, or only join part of our site, you need to <strong>customise<\/strong> your subscription at this stage.<\/p>\n<\/div>\n<div id=\"attachment_2530\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise.jpg\" rel=\"attachment wp-att-2530 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2530\" class=\"size-large wp-image-2530\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-1024x598.jpg\" alt=\"ABOVE: \" width=\"640\" height=\"374\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-1024x598.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-300x175.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-768x448.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise.jpg 1298w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2530\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Clicking &#8220;Customise Subscription&#8221; provides more fine-grained control.<\/p><\/div>\n<p>&nbsp;<\/p>\n<div id=\"attachment_2531\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-part-2.jpg\" rel=\"attachment wp-att-2531 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2531\" class=\"size-large wp-image-2531\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-part-2-1024x351.jpg\" alt=\"ABOVE: \" width=\"640\" height=\"219\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-part-2-1024x351.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-part-2-300x103.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-part-2-768x263.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/subscribe-customise-part-2.jpg 1298w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2531\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The options available to subscribers. If logged in as a previous customer, all prices include the discount.<\/p><\/div>\n<p>If you&#8217;re a customer from\u00a0<em>before<\/em> 2008, you&#8217;re what we consider a <strong>Legacy<\/strong> customer and you must leave the &#8220;YES please rebill me&#8221; box checked, otherwise the legacy rejoin coupon code (entered in the next step) won&#8217;t work.<\/p>\n<p>Confirm password and add a coupon code.<\/p>\n<div id=\"Discount\" class=\"answerWrap\">\n<div id=\"attachment_3257\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/rejoin-confirm-password-add-coupon.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-3257\" class=\"size-large wp-image-3257\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/rejoin-confirm-password-add-coupon-1024x860.jpg\" alt=\"\" width=\"640\" height=\"538\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/rejoin-confirm-password-add-coupon-1024x860.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/rejoin-confirm-password-add-coupon-300x252.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/rejoin-confirm-password-add-coupon-768x645.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/rejoin-confirm-password-add-coupon.jpg 1177w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-3257\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: (1) Re-enter your password &#8211; your browser might have remembered that for you (2) Click the &#8220;Have a coupon?&#8221; link (3) Enter the coupon code &#8220;mem1&#8221; (if you&#8217;re a Legacy customer, you&#8217;ll have a different coupon, see below) (4) Click &#8220;Next step&#8221;.<\/p><\/div>\n<h3>Selecting the right coupon code<\/h3>\n<p>The coupon code &#8220;mem1&#8221; gives 14 days free on the first period of your sub (for example, you subscribe for a month, you actually get six weeks of access before the next rebill).<\/p>\n<p><span style=\"font-size: 16px\">Perhaps you have a different coupon code we supplied you (if you&#8217;re a <\/span><strong style=\"font-size: 16px\">&#8220;legacy&#8221; customer<\/strong><span style=\"font-size: 16px\"> of ours from before 2008), or a coupon code from somewhere else. <\/span><\/p>\n<p><span style=\"font-size: 16px\">You can only use one coupon code at a time, though, so choose carefully!<\/span><\/p>\n<h3>Enter credit card details<\/h3>\n<p>The next step is to enter your credit card details, and, if you bank requires it, the special VerifiedByVisa or SecureCode by Mastercard code (perhaps from your smart phone or by SMS).<\/p>\n<h2>Legacy re-joins<\/h2>\n<p>If you have been a customer <em>before<\/em> April 2008, you&#8217;re eligible for our old 2007 rates. But, you must have had a <strong>continuing<\/strong> subscription since then, and rejoin <span style=\"text-decoration: underline\">within seven days<\/span> of your previous subscription lapsing, to retain your \u2018grandfathered\u2019 rate.<\/p>\n<p>These rates are <em>incredibly<\/em> low &#8211; more\u00a0than half of the current rates &#8211; and may not be able to be continued forever.<\/p>\n<p>You will need to <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> to get a discount coupon to retain the old rates. We&#8217;ll always respond in one business day, check your spam folder in case our response is there.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3023-hNiS1nGXJB' data-post_id='3023'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI&#8217;m not sure I want to join yet, where can I find out more?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-not-sure-i-want-to-join-yet-where-can-i-find-out-more\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"FindMore\" class=\"answerWrap\">\n<p>There are many\u00a0ways\u00a0to find out more about abbywinters.com, before paying.<\/p>\n<p>Check our <a href=\"http:\/\/www.abbywinters.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">free tour<\/a>. We designed this to show the breadth and depth of of material. Some sample videos are 15 minutes long, so there&#8217;s a lot to see!<\/p>\n<div id=\"attachment_986\" style=\"width: 306px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/tour.png\" rel=\"attachment wp-att-986 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-986\" class=\"wp-image-986 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/tour-296x300.png\" alt=\"tour\" width=\"296\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/tour-296x300.png 296w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/tour-768x778.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/tour-1011x1024.png 1011w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/tour.png 1457w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/a><p id=\"caption-attachment-986\" class=\"wp-caption-text\">ABOVE: Screenshot from our Tour.<\/p><\/div>\n<p>Read an <a href=\"http:\/\/www.thebestporn.com\/review\/abbywinters\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">unbiased review<\/a> of our site, by a third-party &#8211; we&#8217;re consistently rated # 1 amongst our competitors!<\/p>\n<p>Subscribe to our fortnightly\u00a0newsletter (there&#8217;s a link at the bottom of the <a href=\"http:\/\/www.abbywinters.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Tour <\/a>page), to stay up to date with\u00a0shoots we put up on the site.<\/p>\n<div id=\"attachment_988\" style=\"width: 234px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/ENL.png\" rel=\"attachment wp-att-988 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-988\" class=\"wp-image-988 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/ENL-224x300.png\" alt=\"ENL\" width=\"224\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/ENL-224x300.png 224w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/ENL-768x1031.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/ENL-763x1024.png 763w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/ENL.png 982w\" sizes=\"auto, (max-width: 224px) 100vw, 224px\" \/><\/a><p id=\"caption-attachment-988\" class=\"wp-caption-text\">ABOVE: Screenshot from an example newsletter.<\/p><\/div>\n<p>Check out the <a href=\"http:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish<\/a> pages, where we have prepared some of our best images based around certain &#8220;fetishes&#8221;, like redheads, pussy eating, nude yoga, tan lines, wet pussy, feet, dirty panties&#8230;, and many more.<\/p>\n<div id=\"attachment_990\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes.png\" rel=\"attachment wp-att-990 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-990\" class=\"wp-image-990 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-300x237.png\" alt=\"fetishes\" width=\"300\" height=\"237\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-300x237.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-768x606.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-1024x808.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes.png 1547w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-990\" class=\"wp-caption-text\">ABOVE: Fetish page for &#8220;Face down ass up&#8221;. Hundreds of examples of different models in this pose.<\/p><\/div>\n<p><span class=\"style4\"> Explore the site as a guest &#8211; start at the members news page, for the <a href=\"http:\/\/abbywinters.com\/members\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">newest releases<\/a>. You needn\u2019t pay\u00a0to take a look around at the organisation and structure of the site, check out what shoots models have done, get a feel for how it works\u2026 all for free! (the only thing we don&#8217;t make available to non-members is the actual full shoot media &#8211; image sets and videos &#8211; but we have sample images and a short sample video of every shoot for free).<\/span><\/p>\n<div id=\"attachment_992\" style=\"width: 280px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page.png\" rel=\"attachment wp-att-992 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-992\" class=\"wp-image-992 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-270x300.png\" alt=\"model page\" width=\"270\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-270x300.png 270w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-768x855.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-920x1024.png 920w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page.png 1326w\" sizes=\"auto, (max-width: 270px) 100vw, 270px\" \/><\/a><p id=\"caption-attachment-992\" class=\"wp-caption-text\">ABOVE: Model page for Faith, showing all the shoots she appears in (four in her case &#8211; some models do 20, some just one).<\/p><\/div>\n<div id=\"attachment_996\" style=\"width: 202px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page.png\" rel=\"attachment wp-att-996 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-996\" class=\"wp-image-996 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-192x300.png\" alt=\"shoot page\" width=\"192\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-192x300.png 192w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-768x1198.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-657x1024.png 657w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page.png 1310w\" sizes=\"auto, (max-width: 192px) 100vw, 192px\" \/><\/a><p id=\"caption-attachment-996\" class=\"wp-caption-text\">ABOVE: Shoot page for Alina and Amber lesbian shoot, where there&#8217;s a sample video, and around 20 example images from the shoot.<\/p><\/div>\n<p>Consider <a href=\"http:\/\/www.abbywinters.com\/join\/buy-credit\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">buying pay-per-scene credit<\/a>\u00a0(instead of a subscription), where you can buy-for-life specific scenes you enjoy, from $2.50 each.<\/p>\n<div id=\"attachment_998\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-credit.png\" rel=\"attachment wp-att-998 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-998\" class=\"wp-image-998 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-credit-300x262.png\" alt=\"buy credit\" width=\"300\" height=\"262\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-credit-300x262.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-credit-768x672.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-credit.png 964w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-998\" class=\"wp-caption-text\">ABOVE: The join page, identifying how to Buy Credit.<\/p><\/div>\n<p><span class=\"style4\"><a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Speak to our customer support department<\/a> if you&#8217;re looking for something specific, and not sure if we have it.<\/span><\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Browse our FAQs<\/a>. There\u2019s tons of info there, that will give you a better idea of how we operate.<\/p>\n<p>Straight to the top. <a href=\"mailto:\/\/garion.hall@abbywinters.com\">Email our Owner<\/a>!<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3026-botgv288Ug' data-post_id='3026'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tIf I rejoin will I get my username back again? For the boards too?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/if-i-rejoin-will-i-get-my-username-back-again-for-the-boards-too\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"RejoinName\" class=\"answerWrap\">\n<p>If no one has used your username to join the site since your account lapsed, yes, you can rejoin with your same username.<\/p>\n<p>To do so, you must enter it <em>and<\/em> your old password during sign-up (as in the FAQ, <a href=\"https:\/\/support.abbywinters.com\/im-a-returning-customer-can-i-get-a-discount\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Returning customer discount<\/a>). The Join page will provide a suggested password but you can delete that, and enter your old one (or a new one, if you prefer).<\/p>\n<p>If you participate on the boards, we\u2019ll hold your account for you (based on your username) indefinitely.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3016-gAomyXDoNO' data-post_id='3016'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tMy account is in &#8220;Club&#8221; mode, what does that mean?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/my-account-is-in-club-mode-what-does-that-mean\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>When a subscription lapses (due to rebills being cancelled, a failed credit card charge, or buying a non-rebilling subscription), that account is switched to being in the <strong>AW Club<\/strong>. An alert is shown when logging in to make this clear.<\/p>\n<p>When in Club mode, you can log in as normal, and can access the discussion boards and images posted there, but you cannot view full-size images or download videos&#8230; unless you buy them using Pay Per Scene (See, <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What are the three ways to buy?<\/a> for more info on that).<\/p>\n<p>While it&#8217;s possible to reactivate an old account &#8211; change it from being in Club mode to full-subscription mode, some people choose to rejoin with a different username, and so may have multiple old accounts in Club mode. Either way is fine, but re-activating an old account can be less confusing in the future.<\/p>\n<p>If you wish to rejoin, simply visit the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join page<\/a> while logged in to your Club account &#8211; you&#8217;ll see our discounted rates for returning customers. You same username and password will be used to access the site once a successful payment has been made. More details instructions to claiming the discounts on\u00a0<a href=\"https:\/\/support.abbywinters.com\/index.php\/im-a-returning-customer-can-i-get-a-discount\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">I\u2019m a returning customer. Can I get a discount?<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3025-PalV1FZsl0' data-post_id='3025'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are rebills?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"WhatRebills\" class=\"answerWrap\">\n<p>Period-based subscriptions rebill at the start of the next period (for example, Monthly). Pay-Per-Scene (PPS) accounts do not rebill &#8211; you&#8217;re only charged when you explicitly ask to buy a scene (however, it <em>is<\/em> possible to have concurrent PPS and subscriptions). We have <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">some more info<\/a> on the different ways of buying our stuff.<\/p>\n<p>\u201cRebill\u201d means that, at the end of the period you paid for, we\u2019ll automatically charge your credit card again for the next period. This is so you can enjoy continued access, without having to re-subscribe every month. If you don\u2019t like this idea, look for the \u201cno-rebill\u201d subscriptions on the Join page, or consider a <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">pay-per-scene account<\/a>.<\/p>\n<p>An example of rebilling is:<\/p>\n<ul>\n<li>You join on <strong>March 17th<\/strong>, for $36.00 (one month\u2019s access from March 17)<\/li>\n<li>On <strong>April 17th<\/strong>, you are rebilled another $36.00, for another month&#8217;s access<\/li>\n<li>On <strong>May 17th<\/strong>, another $36.00, for another month<\/li>\n<li>And so on&#8230; until you cancel rebills<\/li>\n<\/ul>\n<p>At any stage, if you want to <strong>cancel<\/strong> these rebills, <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-cancel-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">you can<\/a>. You will have access up until the next rebill date, but you won\u2019t be rebilled \u2013 your account will just\u00a0stop working instead of being rebilled.<\/p>\n<p>We show how many days until your next rebill, or your lapse date in the top right corner, for example:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/2015-06-02_8-18-35.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-896\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/2015-06-02_8-18-35-300x85.png\" alt=\"2015-06-02_8-18-35\" width=\"300\" height=\"85\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/2015-06-02_8-18-35-300x85.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/2015-06-02_8-18-35.png 461w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3019-77jNr9pfVM' data-post_id='3019'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat exactly is included in each site section?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-exactly-is-included-in-each-site-section\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Almost every scene on our site has a 30-second preview video, and around 20 free images to get a sense of\u00a0what they contain, so go ahead and <a href=\"https:\/\/www.abbywinters.com\/browse\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">browse<\/a>.<\/p>\n<p>Our\u00a0<a href=\"https:\/\/www.abbywinters.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Tour<\/a> has some selected representative images and compilation videos of each of our main type of material.<\/p>\n<p>You can see how to join different sections on the <a href=\"https:\/\/support.abbywinters.com\/how-can-i-join-different-sub-sites-sections\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How do I join different sections?<\/a> FAQ page.<\/p>\n<h2>Scenes available in\u00a0all sub-sites<\/h2>\n<p>These shoot\u00a0types\u00a0are available when purchasing any of the three main sub-sites.<\/p>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/girls_and_their_boys\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Girlfriends and their boyfriends<\/a>\u00a0scenes feature our models with their real-life boyfriends. One new scene a month is released, with around 300 images and 45 minutes of video.<\/p>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/guest_direction\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Guest Direction<\/a> scenes feature an &#8220;expert&#8221; model interacting sexually with a junior model, with fascinating results. <a href=\"https:\/\/support.abbywinters.com\/what-are-guest-direction-videos-about\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">More info<\/a>.<\/p>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/nude_girls_group_fun\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Girl Girl fun scenes<\/a>, where we organise groups of models (between 3 and 20), who get nude and do some sort of activity together. Maybe peeing on each other, taking each others clothes off, exercising, dancing, riding bikes&#8230;<\/p>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/behind_the_scenes\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Behind the scenes<\/a>. Go <strong>backstage<\/strong> on shoots and see what happens &#8220;off camera&#8221;. See our shoot producers in action. Every so often we release imagesets of around 100 images showing behind the scenes on several shoots.<\/p>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/learn_how_to_get_women\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Learn how to get women<\/a>. <strong>AW Ed<\/strong> is our project to help us all learn what makes women tick. We ask a group of models the same question, and listen to their answers. For example, <a href=\"https:\/\/www.abbywinters.com\/learn_how_to_get_women\/wandering_eyes\/what_should_i_do_when_a_girl_catches_me_checking_her_out\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">What should I do when a girl catches me checking her out?<\/a> or <a href=\"https:\/\/www.abbywinters.com\/learn_how_to_get_women\/relationship_advice\/is_it_cheating_if_i_masturbate_to_porn\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Is it cheating if I look at porn<\/a>?<\/p>\n<h2>Solo Girls sub-site<\/h2>\n<div id=\"attachment_1662\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/laney107.jpg\" rel=\"attachment wp-att-1662 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1662\" class=\"wp-image-1662 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/laney107-1024x683.jpg\" alt=\"laney107\" width=\"640\" height=\"427\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/laney107-1024x683.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/laney107-300x200.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/laney107-768x512.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/laney107.jpg 1470w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1662\" class=\"wp-caption-text\">ABOVE: <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/licking_armpit_hair\/laney\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Laney solo<\/a><\/p><\/div>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/nude_girls\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Solo model shoots<\/a>. Models mostly on their own, with occasional brief visits from friends.\u00a0Some models choose to pose as nudes (think, Playboy), some are more confident (think Hustler). The more confident models sometimes masturbate and have an orgasm. A photographer \/ videographer is in the room with the model, they create the shoot together, but there&#8217;s no sexual contact.<\/p>\n<p>Almost every shoot has stills and video material, on average 200 still images, and on average 30 minutes of video.<\/p>\n<p>Each week, one new (never appeared on our site before) solo model&#8217;s shoot is released, and one &#8220;redux&#8221; shoot is released (model has at least one other shoot on our site).<\/p>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/girls_in_lingerie_at_night\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Girls in lingerie at night<\/a>. Between 2008 and 2011, we trialled a section called After Dark, where instead of the &#8220;dressed down&#8221; look we usually feature, our models are dressed up for a night on the town. <a href=\"https:\/\/www.abbywinters.com\/girls_in_lingerie_at_night\/stockings_and_high_heels\/petria_8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Petria<\/a>\u00a0is\u00a0a good example.<\/p>\n<h2>Video Masturbation\u00a0sub-site<\/h2>\n<div id=\"attachment_1660\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/g_ashley_l_laney213.jpg\" rel=\"attachment wp-att-1660 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1660\" class=\"wp-image-1660 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/g_ashley_l_laney213-1024x683.jpg\" alt=\"g_ashley_l_laney213\" width=\"640\" height=\"427\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/g_ashley_l_laney213-1024x683.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/g_ashley_l_laney213-300x200.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/g_ashley_l_laney213-768x512.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/g_ashley_l_laney213.jpg 1470w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1660\" class=\"wp-caption-text\">ABOVE: <a href=\"https:\/\/www.abbywinters.com\/girl_girl\/nipple_to_nipple\/ashley_l_laney\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Ashley L and Laney<\/a>.<\/p><\/div>\n<p>Models masturbating to orgasm, for video only. The camera is static (on a tripod), and only the models are in the room, so we see how they behave in their natural habitat. Some models are <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/video_masturbation_alone\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Alone<\/a>, others are <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/video_masturbation_with_friend\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">With a friend<\/a>. Scenes last from 5 to 45 minutes.<\/p>\n<p>Each week, one new Intimate Moment is released, alternating Alone, and With a Friend.<\/p>\n<h2>Girl-girl sub-site<\/h2>\n<div id=\"attachment_1654\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/12-g_ella_c_laney_206.jpg\" rel=\"attachment wp-att-1654 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1654\" class=\"wp-image-1654 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/12-g_ella_c_laney_206-1024x683.jpg\" alt=\"12 g_ella_c_laney_206\" width=\"640\" height=\"427\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/12-g_ella_c_laney_206-1024x683.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/12-g_ella_c_laney_206-300x200.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/12-g_ella_c_laney_206-768x512.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/07\/12-g_ella_c_laney_206.jpg 1470w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1654\" class=\"wp-caption-text\">ABOVE: <a href=\"https:\/\/www.abbywinters.com\/girl_girl\/ripping_clothes\/ella_c_laney\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Ella C and Laney<\/a>.<\/p><\/div>\n<p><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/lesbian_sex\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Girl-girl hardcore<\/a>. Multiple models together, most commonly two having passionate sex, shot for stills and separately for video, typically around 300 images and around 45 minutes of video.<\/p>\n<p>Each week, a new <strong>Girl-girl Hardcore<\/strong> scene is released.<\/p>\n<p>A few times a year,\u00a0we shoot three models in a <strong>Girl-girl Hardcore\u00a0<\/strong>scene.<\/p>\n<p>Very\u00a0occasionally (once every few years), we shoot scenes called <strong>Girl-girl Make-out<\/strong>, kissing only, but with between 3 and 7 models.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3004-k26YmPNLXY' data-post_id='3004'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I want a refund?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-want-a-refund\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We generally do not provide refunds. We make it clear what our site is about, with plenty of sample content for free. We ensure our service works well for everyone (so long as their software and hardware meet our generous <a href=\"https:\/\/support.abbywinters.com\/what-are-the-minimum-specs-for-accessing-this-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">minimum requirements<\/a>), and that our site is up and running all the time.<\/p>\n<p>That being said, our refund policy is simple, and applies under the following conditions:<\/p>\n<ul>\n<li>If you find we have <strong>misled you<\/strong> in any way (for example, we promise something in our free area that does not exist in our paid\u00a0area), we\u2019ll give you a refund.<\/li>\n<li>If your computer setup is of our minimum specs, and a significant portion <strong>does not work<\/strong> (you need to prove it!), we\u2019ll give you a refund.<\/li>\n<li>If <strong>our site is down<\/strong> for a significant portion of your subscription, we\u2019ll either extend your sub for <em>double<\/em> the time the site was down for, or give you a refund.<\/li>\n<li>If we <strong>supply something that is damaged<\/strong> or does not work and if you allow us reasonable time to fix the problem with your help, if we cannot fix it with you, we\u2019ll give you a refund.<\/li>\n<li>If you provide <strong>proof that you did not make this transaction<\/strong><\/li>\n<\/ul>\n<p>We do not provide refunds for change-of-mind.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2994-DlHpPuKk3G' data-post_id='2994'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is pay per scene \/ a la carte \/ pre-paid?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><strong>Pay per scene (PPS) <\/strong>is an account type where you don\u2019t get immediate access to <em>any<\/em> shoots, but but can have\u00a0permanent access to <strong>individual scenes<\/strong> you purchase with your pre-paid credit. More credit can be added in just a few moments.<\/p>\n<p><strong>Pay per scene <\/strong>incurs no automatic or ongoing costs; if you don\u2019t actively add credit to your PPS account, you won\u2019t be charged. In this respect, <strong>p<\/strong><strong>ay per scene<\/strong>\u00a0is ideal for customers who access the site infrequently, or who only want a very specific set of content without having to pay for access to everything.<\/p>\n<h2>To sign-up for Pay-Per-Scene (already a subscriber)<\/h2>\n<p>If you are an existing subscriber to abbywinters.com, and you want to buy some scenes via our PPS system, you <strong>already have a PPS account<\/strong>, but its balance is $0.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-top-up-my-pay-per-scene-pps-wallet\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Adding credit is quick and easy<\/a>.<\/p>\n<h2>To sign-up for Pay-Per-Scene (not already a subscriber)<\/h2>\n<p>If you&#8217;re not already a subscriber\u00a0of abbywinters.com, head over to our <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join options<\/a> page,\u00a0choose to Buy Credit (you&#8217;ll be asked for your address and credit card info to create an account).<\/p>\n<div id=\"attachment_2148\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png\" rel=\"attachment wp-att-2148 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2148\" class=\"size-large wp-image-2148\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png\" alt=\"ABOVE: \" width=\"640\" height=\"347\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-300x163.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-768x416.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png 1053w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2148\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Select Buy Credit on the Join options page, to start a new PPS account.<\/p><\/div>\n<h2>To buy a scene<\/h2>\n<p>Here\u2019s an example from <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/Gymnastic_Poses\/paulina\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the perfect Paulina being fit and flexible<\/a>:<\/p>\n<div id=\"attachment_2096\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png\" rel=\"attachment wp-att-2096 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2096\" class=\"wp-image-2096 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png\" alt=\"buy scene page\" width=\"640\" height=\"760\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png 862w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-253x300.png 253w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-768x912.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png 1271w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2096\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The location of the Buy Scene button on a Scene page.<\/p><\/div>\n<p>If you are a PPS user, and click <strong>Buy now: US$2.49<\/strong>, the $2.49 will be deducted from your e-wallet, and you\u2019ll gain access to all the pictures and videos from this shoot. You can download the images and video as many times as you like, or stream the video from our servers whenever you choose. The shoot is\u00a0stored in your <strong>Digital Locker<\/strong> forever, which looks like this:<\/p>\n<div id=\"attachment_848\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-848\" class=\"wp-image-848 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png\" alt=\"PPS02\" width=\"640\" height=\"240\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-300x113.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png 1160w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-848\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A user&#8217;s Digital Locker, showing all purchased scenes.<\/p><\/div>\n<p>The Digital Locker page is only visible to PPS users:\u00a0<a href=\"https:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.abbywinters.com\/myaccount\/locker<\/a><\/p>\n<h2>Detailed buy-scene process<\/h2>\n<p>Buying a scene is a simple two-step process (similar to buying items in the iTunes store). The two steps reduce the chance of accidentally buying a scene.<\/p>\n<div id=\"attachment_1432\" style=\"width: 621px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" rel=\"attachment wp-att-1432 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1432\" class=\"wp-image-1432 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" alt=\"buy scene step 1\" width=\"611\" height=\"221\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png 611w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1-300x109.png 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/a><p id=\"caption-attachment-1432\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The Buy Scene button for a scene that is not yet purchased.<\/p><\/div>\n<p>Click the button once to indicate your intention to buy. The button\u00a0changes from the above, to:<\/p>\n<div id=\"attachment_1434\" style=\"width: 617px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" rel=\"attachment wp-att-1434 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1434\" class=\"wp-image-1434 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" alt=\"buy scene step 2\" width=\"607\" height=\"215\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png 607w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2-300x106.png 300w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/a><p id=\"caption-attachment-1434\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: First click on the &#8220;Buy Scene&#8221; button; colour changes, and text reads, &#8220;Buy scene now&#8221;. The scene is not yet purchased!<\/p><\/div>\n<p><strong>Click the button a second time to actually purchase the scene<\/strong>. The computer thinks for a moment, checks your balance (if it&#8217;s too low, you&#8217;ll be asked to add more credit to your account), the page reloads, and the scene is purchased!<\/p>\n<div id=\"attachment_1436\" style=\"width: 331px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" rel=\"attachment wp-att-1436 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1436\" class=\"wp-image-1436 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" alt=\"buy scene step 3\" width=\"321\" height=\"361\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png 321w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3-267x300.png 267w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/a><p id=\"caption-attachment-1436\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Blue &#8220;Purchased&#8221; button indicates this scene is now purchased.<\/p><\/div>\n<p>The scene is\u00a0now be available on that very page, but also from your <a href=\"http:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Digital Locker<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3024-W78qHHwc3H' data-post_id='3024'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat other payment methods do you accept?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-other-payment-methods-do-you-accept\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"PayMethods\" class=\"answerWrap\">\n<p>You can pay by <a href=\"http:\/\/www.abbywinters.com\/join\/paybymail\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">sending cash through the mail<\/a>. It\u2019s a little more hassle and a little more expensive than using a credit card, so we recommend against it if at all possible.<\/p>\n<p>You can also pay using <strong>Bitcoin<\/strong> &#8211; see our <a href=\"https:\/\/support.abbywinters.com\/can-i-pay-with-bitcoin\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Bitcoin FAQ<\/a>.<\/p>\n<p class=\"style4\">Unfortunately, we do not offer <strong>PayPal<\/strong>, as PayPal offers very unfavourable terms for adult companies to use their service.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3000-3x6vXS8duS' data-post_id='3000'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat the heck is CVV2?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-the-heck-is-cvv2\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"WhatCVV2\" class=\"answerWrap\">\n<p>CVV2 is the number on the back of your credit card, usually on the signature panel. We only ever need the last three digits.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.gmbill.com\/site\/images\/cvv2.gif\" \/><\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2998-xeLsTpLPeC' data-post_id='2998'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s the difference between &#8216;Subscription&#8217; and &#8216;Buy Credit&#8217;?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-the-difference-between-subscription-and-buy-credit\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"WhyPPS\" class=\"answerWrap\">\n<p>We provide two\u00a0different way to purchase the scenes we make. Each suits a different type of user, and all can be used in combination, or upgraded to \u00a0\/ downgraded from at any time.<\/p>\n<h2>Subscription<\/h2>\n<p><strong>Best for<\/strong>: Customers who know they like most of our material.<\/p>\n<p><strong>How it works<\/strong>: Pay a set fee each month, for access to some or all of the old and new material we release.<\/p>\n<p><strong>Benefits<\/strong>: Access to the entire back catalogue, and all new updates while the subscription is being paid for. Discounts provided for rebilling, longer periods, and more sub-sites. Pricing can be seen on <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the Join page<\/a>.<\/p>\n<p>Subscriptions can be\u00a0selected from several sub-sites, as described in <a href=\"https:\/\/support.abbywinters.com\/how-can-i-join-different-sub-sites-sections\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How can I join different site sections?<\/a>.<\/p>\n<p>You can see what&#8217;s <a href=\"https:\/\/support.abbywinters.com\/what-exactly-is-included-in-each-site-section\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">included in each section<\/a> (and, what&#8217;s included regardless of section).<\/p>\n<p><strong>Drawbacks<\/strong>: If you only like a few scenes each month, a Subscription is &#8220;overkill&#8221;, and Pay-per-scene might be cheaper for you.<\/p>\n<p><strong>Upgrade-ability<\/strong>: It&#8217;s possible to also have a pay-per-scene account with a subscription. For example, say you really enjoy our solo-model shoots, so you purchase a monthly subscription to the Solo sub-site. But then you see a model you really like, who appears in a some girl-girl scenes. So, you could purchase a\u00a0Pay-per-Scene wallet, and buy only girl-girl scenes your favourite model appears in.<\/p>\n<p>Later, you decide you quite like our girl-girl scenes, you can add that sub-site to your subscription.<\/p>\n<p><strong>Playdate-ability<\/strong>: You can participate in one-to-many web-cam sessions with a subscription, but for one-on-one time with a model, a pay-per-scene account is required. It takes less than a minute to upgrade to have one.<\/p>\n<h2>Pay Per Scene \/ Buy Credit (Wallet)<\/h2>\n<p><strong>Best for:<\/strong>\u00a0Customers who know they only want certain scenes, and prefer no time-limits.<\/p>\n<p><strong>How it works<\/strong>: Pre-purchase a &#8220;wallet&#8221; of credit (for example $24.95), then choose spend that credit from the wallet on specific\u00a0scenes they like (scenes cost between $0.99 and $8.99, with an average of $2.49).<\/p>\n<p><strong>Benefits:<\/strong>\u00a0You\u00a0can control how much you\u00a0spend and when you spend it, and there&#8217;s no recurring charges (but, you can easily top up your wallet at any time). You can <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">see an example of a scene purchase<\/a>.<\/p>\n<p>Once purchased, you own that scene forever. A scene can be viewed \/ streamed as many time as you want, or you can download the images and video files for use offline. The scenes your purchase are stored safely by us, and are always backed up.<\/p>\n<p><strong>Drawbacks<\/strong>: Pay-per-Scene is perfect for casual users, but if purchasing\u00a0more than 15-20 scenes a month, a subscription might work out cheaper.<\/p>\n<p><strong>Upgrade-ability<\/strong>:\u00a0It&#8217;s possible to have concurrent PPS (Pay Per Scene) and Subscription accounts (for example, subscribe to the Girl-Girl sub-site monthly, as you know you like all of those shoots,<\/p>\n<p><strong>Playdate-ability<\/strong>: Pay-per-Scene (Wallet) is required to engage models one-on-one on web-cams, so they will &#8220;just work&#8221; for pay-per-scene customers.<\/p>\n<h2><\/h2>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3022-qV6040GPI1' data-post_id='3022'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere do I find out more about the girl-girl site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/where-do-i-find-out-more-about-the-girl-girl-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"GGSite\" class=\"answerWrap\">\n<p>The best place is to take a look at the <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/girl_girl\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">girl-girl shoots<\/a>. There are a lot of images, videos, and there are details on the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">join page<\/a> describing what you get for your subscription. If you have a specific question that\u2019s not answered there, <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact our Customer Support<\/a> folks.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3021-rWVU25GsOT' data-post_id='3021'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere do I find out more about the solo-girl site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/where-do-i-find-out-more-about-the-solo-girl-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"SoloSite\" class=\"answerWrap\">\n<p>The best place is to take a look at the <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/solo\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">solo-girl shoots<\/a>. It has a lot of images, videos, and there are details on the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">join page<\/a> describing what you get for your subscription. If you have a specific question that\u2019s not answered there, <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact our Customer Support<\/a> folks.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>Site Guide<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='new-site-guide' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3037-NwVsDdZMVV' data-post_id='3037'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I find a model whose name I know?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-find-a-model-whose-name-i-know\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"FindModelByName\" class=\"answerWrap\">\n<p>If you know the name of a model, simply type it in the search bar \u2013 or type just the first few letters, and after a second, a list of suggestions shows up in the drop down. Click the model name you want, and click the search icon, a magnifying glass. The results will show all the shoots that model has appeared in, and her Model Profile Page.<\/p>\n<p>The Model Profile Page is a great jumping off point. If you like a model, you can see all her shoots listed here, and other things that apply to this model (for members of our old site, we did not have this page before).<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3036-IZlCli6nxO' data-post_id='3036'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I find pics and vids that match a keyword (like, &#8216;big boobs&#8217;)?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-find-pics-and-vids-that-match-a-keyword-like-big-boobs\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Use our <a href=\"https:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish Pages<\/a>!<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3035-MF0VLdpXEV' data-post_id='3035'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I tag something?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-tag-something\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowTag\" class=\"answerWrap\">\n<p>Because we have a huge collection of models, shoots, images and videos, it can be hard to find what you want (sometimes, we find it hard to find what <em>we<\/em> want, and we created all these shoots!). To help you (and us), we have a tagging system.<\/p>\n<p>\u201cTags\u201d, are <a href=\"http:\/\/en.wikipedia.org\/wiki\/Metadata\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">metadata<\/a> (data about data) created by us, and members and models who use the site, to create a <a href=\"http:\/\/en.wikipedia.org\/wiki\/Folksonomy\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Folksonomy<\/a>, a classification system developed by the people who use the system (as opposed to a taxonomy, a classification system defined by scientists that others have to follow). Anyone who uses our site can apply any tag, to any thing (models, shoots, images, videos), and the more people tag stuff, the better the site becomes for all users.<\/p>\n<p>It can get a little anarchic, and sometimes, some people do dumb things with tags (don\u2019t be one of those people \u2013 they always get bad gifts at Christmas), but most people do good things. And even <em>average<\/em> things help the system get better.<\/p>\n<p>It\u2019s good because it\u2019s easy to tag stuff, and the tagging of stuff helps other people (for example, Google is a useful tool, because people tag their own web pages, though that\u2019s a little different from what we\u2019re doing here). Tags really come to the fore when you are <em>searching<\/em> (\u201conly show me shoots where the model has big boobs\u201d) and <em>filtering<\/em> (\u201cof those big-boobed models, only show me the ones shot on a beach\u201d).<\/p>\n<p>To tag something, you have to be on a page that allows stuff to be tagged \u2013 that would be a Model\u2019s Profile page, a shoot page, a video page, or an image page. Towards the bottom of the page, you\u2019ll see the tagging bar, that looks like this for <a href=\"https:\/\/www.abbywinters.com\/nude_girl\/freckles\/rachel_s\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Rachel S<\/a> (this is from her <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/rachel_s_4\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Solo Shoot<\/a> page):<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-232 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1.jpg\" alt=\"Tags1\" width=\"700\" height=\"347\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1-300x148.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>Some of the tags refer to her body and styling. Others refer to how or where shoots she appears in occur (really, those tags should be attached to a SHOOT, not a model, but it\u2019s not a big deal). Some tags are subjective opinions of the model. Tags applied by us are more important \u2013 because we produced the shoot and we know our website well, you can trust that if we tag a model with braces, she really does have braces (whereas, one of those dumb people, they might tag a model they <em>wished<\/em> had braces with \u201cbraces\u201d).<\/p>\n<p>If a tag is already listed and you agree with it, you can<strong> vote it up<\/strong>. The more votes a tag has, the higher up on the list it appears, and the more credibility it has. If 100 people vote that Rachel has braces, it\u2019s quite likely she has them, <em>and<\/em> that lots of people think this is important, which means it\u2019s more likely to be relevant to people who are seeing Rachel for the first time. Note that you can only vote for a tag for an entity (model, shoot, image, video), once. Votes by trusted people (for example, AW staff, or trusted members) may be worth more, 2, 10, 100, 10,000 \u2013 it depends.<\/p>\n<p>You can vote for a tag in two ways:<\/p>\n<ol>\n<li>Type it in the \u201cadd a tag\u201d popup<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-236 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/addatag.jpg\" alt=\"addatag\" width=\"390\" height=\"490\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/addatag.jpg 390w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/addatag-238x300.jpg 238w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/li>\n<li>Mouse over it in the existing tag list, and click on the green \u201cthumps up\u201d icon.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-234 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/thumbs.jpg\" alt=\"thumbs\" width=\"585\" height=\"223\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/thumbs.jpg 585w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/thumbs-300x114.jpg 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/li>\n<\/ol>\n<p>Tags have colours, indicating who added them:<\/p>\n<p>Green: You voted this tag up, or, you added this tag<\/p>\n<p>Grey: You voted this tag down<\/p>\n<p>Blue: Someone other than you tagged this<\/p>\n<p>Tags can also be voted down, by mousing over the tag, and clicking the red \u201cthumbs down\u201d icon. This takes one vote away from this tag. If a tag gets enough down votes, that tag will be removed.<\/p>\n<p>You can only vote for one tag, once.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3033-irXeX1Yb5w' data-post_id='3033'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow does the search bar work?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-does-the-search-bar-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"SearchBar\" class=\"answerWrap\">\n<p>On every page, you\u2019ll see our search bar. It looks like this:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-266 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar.jpg\" alt=\"SearchBar\" width=\"700\" height=\"355\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar-300x152.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>The search bar is for finding <strong>models<\/strong> you know the name of (to find other things, like &#8220;large breasts&#8221;, use our <a href=\"https:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish Pages<\/a>.<\/p>\n<p>Simply click in the search box (like google), type what you\u2019re looking for, and press \u201center\u201d on your keyboard, or click the magnifying glass icon.<\/p>\n<p>We provide some help \u2013 if you type the first few letters of a model\u2019s name, wait a moment, a small list pops up of things that match \u2013 suggestions. For example, in this example below, we typed just \u201cchr\u201d, and you can see all the models whose name starts with those letters.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-268 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2.jpg\" alt=\"SearchBar2\" width=\"700\" height=\"284\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2-300x121.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>Click what you want to search for, and click the magnifying glass icon.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2994-3hLA41LozZ' data-post_id='2994'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is pay per scene \/ a la carte \/ pre-paid?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><strong>Pay per scene (PPS) <\/strong>is an account type where you don\u2019t get immediate access to <em>any<\/em> shoots, but but can have\u00a0permanent access to <strong>individual scenes<\/strong> you purchase with your pre-paid credit. More credit can be added in just a few moments.<\/p>\n<p><strong>Pay per scene <\/strong>incurs no automatic or ongoing costs; if you don\u2019t actively add credit to your PPS account, you won\u2019t be charged. In this respect, <strong>p<\/strong><strong>ay per scene<\/strong>\u00a0is ideal for customers who access the site infrequently, or who only want a very specific set of content without having to pay for access to everything.<\/p>\n<h2>To sign-up for Pay-Per-Scene (already a subscriber)<\/h2>\n<p>If you are an existing subscriber to abbywinters.com, and you want to buy some scenes via our PPS system, you <strong>already have a PPS account<\/strong>, but its balance is $0.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-top-up-my-pay-per-scene-pps-wallet\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Adding credit is quick and easy<\/a>.<\/p>\n<h2>To sign-up for Pay-Per-Scene (not already a subscriber)<\/h2>\n<p>If you&#8217;re not already a subscriber\u00a0of abbywinters.com, head over to our <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join options<\/a> page,\u00a0choose to Buy Credit (you&#8217;ll be asked for your address and credit card info to create an account).<\/p>\n<div id=\"attachment_2148\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png\" rel=\"attachment wp-att-2148 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2148\" class=\"size-large wp-image-2148\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png\" alt=\"ABOVE: \" width=\"640\" height=\"347\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-300x163.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-768x416.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png 1053w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2148\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Select Buy Credit on the Join options page, to start a new PPS account.<\/p><\/div>\n<h2>To buy a scene<\/h2>\n<p>Here\u2019s an example from <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/Gymnastic_Poses\/paulina\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the perfect Paulina being fit and flexible<\/a>:<\/p>\n<div id=\"attachment_2096\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png\" rel=\"attachment wp-att-2096 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2096\" class=\"wp-image-2096 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png\" alt=\"buy scene page\" width=\"640\" height=\"760\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png 862w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-253x300.png 253w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-768x912.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png 1271w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2096\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The location of the Buy Scene button on a Scene page.<\/p><\/div>\n<p>If you are a PPS user, and click <strong>Buy now: US$2.49<\/strong>, the $2.49 will be deducted from your e-wallet, and you\u2019ll gain access to all the pictures and videos from this shoot. You can download the images and video as many times as you like, or stream the video from our servers whenever you choose. The shoot is\u00a0stored in your <strong>Digital Locker<\/strong> forever, which looks like this:<\/p>\n<div id=\"attachment_848\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-848\" class=\"wp-image-848 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png\" alt=\"PPS02\" width=\"640\" height=\"240\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-300x113.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png 1160w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-848\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A user&#8217;s Digital Locker, showing all purchased scenes.<\/p><\/div>\n<p>The Digital Locker page is only visible to PPS users:\u00a0<a href=\"https:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.abbywinters.com\/myaccount\/locker<\/a><\/p>\n<h2>Detailed buy-scene process<\/h2>\n<p>Buying a scene is a simple two-step process (similar to buying items in the iTunes store). The two steps reduce the chance of accidentally buying a scene.<\/p>\n<div id=\"attachment_1432\" style=\"width: 621px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" rel=\"attachment wp-att-1432 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1432\" class=\"wp-image-1432 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" alt=\"buy scene step 1\" width=\"611\" height=\"221\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png 611w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1-300x109.png 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/a><p id=\"caption-attachment-1432\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The Buy Scene button for a scene that is not yet purchased.<\/p><\/div>\n<p>Click the button once to indicate your intention to buy. The button\u00a0changes from the above, to:<\/p>\n<div id=\"attachment_1434\" style=\"width: 617px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" rel=\"attachment wp-att-1434 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1434\" class=\"wp-image-1434 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" alt=\"buy scene step 2\" width=\"607\" height=\"215\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png 607w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2-300x106.png 300w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/a><p id=\"caption-attachment-1434\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: First click on the &#8220;Buy Scene&#8221; button; colour changes, and text reads, &#8220;Buy scene now&#8221;. The scene is not yet purchased!<\/p><\/div>\n<p><strong>Click the button a second time to actually purchase the scene<\/strong>. The computer thinks for a moment, checks your balance (if it&#8217;s too low, you&#8217;ll be asked to add more credit to your account), the page reloads, and the scene is purchased!<\/p>\n<div id=\"attachment_1436\" style=\"width: 331px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" rel=\"attachment wp-att-1436 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1436\" class=\"wp-image-1436 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" alt=\"buy scene step 3\" width=\"321\" height=\"361\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png 321w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3-267x300.png 267w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/a><p id=\"caption-attachment-1436\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Blue &#8220;Purchased&#8221; button indicates this scene is now purchased.<\/p><\/div>\n<p>The scene is\u00a0now be available on that very page, but also from your <a href=\"http:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Digital Locker<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3034-4qO8YVnrrt' data-post_id='3034'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s this multi-select mode thing all about?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-this-multi-select-mode-thing-all-about\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"MultiSelect\" class=\"answerWrap\">\n<p>On each image gallery page, in the top right corner, is the \u201cmulti-select mode\u201d tool. This lets you select many items at once, and do Stuff with them.<\/p>\n<div id=\"attachment_2585\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2585\" class=\"size-large wp-image-2585\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-1024x973.png\" alt=\"\" width=\"640\" height=\"608\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-1024x973.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-300x285.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-768x730.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode.png 1359w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2585\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A shoot of the ravishing nurse\u00a0<a href=\"https:\/\/www.abbywinters.com\/nude_girls\/rachel_s_8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Rachel S<\/a>. Multi-Select mode has been enabled (1), and three images have been selected (2, 3, and 4). The number of images selected is shown (5), and the user can now add them to their faves (6) or tag them (7).<\/p><\/div>\n<\/div>\n<p>To turn multi-select mode on, Click the large Multi-select mode button ((1) in the image above). All images &#8220;grey out&#8221;, to indicate currently none are selected. A dashed line around all images indicates images within the dashed line are available to be selected.<\/p>\n<div id=\"MultiSelect\" class=\"answerWrap\">\n<p>Image selection can be done by clicking-and-dragging anywhere within the dashed line &#8211; selected images are shown un-greyed-out. Select individual images by holding down CTRL on keyboard (Cmd key on Macs) and clicking each image. Keep holding down CTRL to<\/p>\n<p>Clicking any one image de-selects all others.<\/p>\n<h3>To add images to Faves<\/h3>\n<p>Click the love-heart icon\u00a0\u2764\u00a0to add selected images to your Faves list (to make them easier to find in the future). See all your faves by clicking the &#8220;My Faves&#8221; button top right of most site pages, and choosing &#8220;Images&#8221;.<\/p>\n<h3>To tag images<\/h3>\n<p>Click the Tag icon\u00a0\ud83c\udff7\u00a0to add keywords to the selected images &#8211; type the words and click the &#8220;Add Tag&#8221; button. To access your tagged images, click &#8220;My Account&#8221;, &#8220;My Tags&#8221;, &#8220;Images&#8221; tab, and see the tags you have added listed. Click a tag name to see all images tagged with that phrase.<\/p>\n<h3>In the past&#8230;<\/h3>\n<p>Multi-select mode could also be used to select certain images for selectively downloading images from a shoot, but that feature was retired in November 2017 for technical reasons. These days, imageset zips are under 500Mb so are easy to download on any broadband connection. Users can choose to remove images their do not like on their local computer.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>Organisational<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='organisational' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3050-5emkVXSzAc' data-post_id='3050'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tAbout the site\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/about-the-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"AboutSite\" class=\"answerWrap\">\n<p>For details about abbywinters.com see the detailed \u201c<a href=\"\/about\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">about the site<\/a>\u201d page which includes information about pretty much everything you would want to know from the people behind the site, to the equipment and technology we use.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3042-WJHsbrY32Z' data-post_id='3042'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do Fetish pages work?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-fetish-pages-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><span style=\"font-weight: 400\">We\u2019ve made a lot of images and videos over the last few decades, of thousands of models. In some ways, these shoots are very well-organised.\u00a0<\/span><span style=\"font-weight: 400\">For example, it\u2019s super-easy to find <\/span><a href=\"https:\/\/www.abbywinters.com\/nude_girl\/redhead\/chloe_b\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400\">all the shoots of a given model<\/span><\/a><span style=\"font-weight: 400\">, or <\/span><a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/girls_and_their_boys\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400\">all the girl-boy shoots<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">But, it\u2019s difficult to find all the shoots of <strong>brunette models<\/strong> with <strong>blue eyes<\/strong>, or all the images of girls in dresses\u2026 unless there is a Fetish page for it (for example, <\/span><a href=\"https:\/\/www.abbywinters.com\/fetish\/girls_in_dresses\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400\">girls in dresses<\/span><\/a><span style=\"font-weight: 400\">).<\/span><\/p>\n<p><span style=\"font-weight: 400\">So we made <\/span><b>Fetish pages<\/b><span style=\"font-weight: 400\"> (not &#8220;whips and chains&#8221; kinda fetishes!). A Fetish page links to \u201centities\u201d (models, shoots, videos, images) relevant to that fetish, we have a big list of them, <\/span><a href=\"https:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\"><span style=\"font-weight: 400\">check them out<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<div id=\"attachment_2763\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2763\" class=\"wp-image-2763 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index-1024x574.png\" alt=\"\" width=\"640\" height=\"359\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index-1024x574.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index-300x168.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index-768x430.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index-1536x860.png 1536w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/03\/fetish-page-index.png 1639w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2763\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: An example of some fetishes we index.<\/p><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3044-qF2Sv8bL37' data-post_id='3044'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I add something to my faves?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-add-something-to-my-faves\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Faves (&#8220;favourites&#8221;) are a way to mark\u00a0models, shoots, images, or videos as being a favourite of yours, so they are easy to find when you visit again.<\/p>\n<p>We use the love-heart icon to indicate a fave.<\/p>\n<h2>To Fave a Model or Shoot<\/h2>\n<div id=\"attachment_2322\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model.png\" rel=\"attachment wp-att-2322 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2322\" class=\"wp-image-2322 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-1024x585.png\" alt=\"faving a model\" width=\"640\" height=\"366\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-1024x585.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-300x171.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-768x439.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model.png 1052w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2322\" class=\"wp-caption-text\">ABOVE: Lovely <a href=\"https:\/\/www.abbywinters.com\/nude_girl\/livia_v\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Livia V&#8217;s Model page<\/a> (listing all her shoots). She&#8217;s not favourited yet, which frankly is criminal. But, the grey loveheart is how we add her to Faves.<\/p><\/div>\n<p>Click once, and the loveheart turns red:<\/p>\n<div id=\"attachment_2324\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-faved.png\" rel=\"attachment wp-att-2324 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2324\" class=\"wp-image-2324 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-faved-1024x591.png\" alt=\"faving a model faved\" width=\"640\" height=\"369\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-faved-1024x591.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-faved-300x173.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-faved-768x443.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-model-faved.png 1045w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2324\" class=\"wp-caption-text\">ABOVE: Livia V is now a faved model of mine.<\/p><\/div>\n<p>To &#8220;un-fave&#8221; a model, you need to break her heart. \ud83d\ude41<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/unfaving-a-model.png\" rel=\"attachment wp-att-2340 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-2340\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/unfaving-a-model-1024x592.png\" alt=\"unfaving a model\" width=\"640\" height=\"370\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/unfaving-a-model-1024x592.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/unfaving-a-model-300x173.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/unfaving-a-model-768x444.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/unfaving-a-model.png 1041w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h2>To Fave an image<\/h2>\n<p>Individual images can ve fave&#8217;d as well, or groups of images.<\/p>\n<p>On an image gallery page, turn on MultiSelect mode (<a href=\"https:\/\/support.abbywinters.com\/whats-this-multi-select-mode-thing-all-about\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">more info on MultiSelect mode<\/a>).<\/p>\n<div id=\"attachment_2326\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-1.png\" rel=\"attachment wp-att-2326 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2326\" class=\"wp-image-2326 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-1-1024x363.png\" alt=\"faving in imageset 1\" width=\"640\" height=\"227\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-1-1024x363.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-1-300x106.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-1-768x272.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-1.png 1615w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2326\" class=\"wp-caption-text\">ABOVE: Click the Multi-select model button once to activate.<\/p><\/div>\n<div id=\"attachment_2328\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-2.png\" rel=\"attachment wp-att-2328 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2328\" class=\"wp-image-2328 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-2-1024x480.png\" alt=\"faving in imageset 2\" width=\"640\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-2-1024x480.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-2-300x140.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-2-768x360.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-2.png 1608w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2328\" class=\"wp-caption-text\">ABOVE: Multi-select model activated. See how the images are &#8220;greyed out&#8221;, a little misty compared with above? That means none are selected yet.<\/p><\/div>\n<div id=\"attachment_2330\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-3.png\" rel=\"attachment wp-att-2330 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2330\" class=\"wp-image-2330 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-3-1024x776.png\" alt=\"faving in imageset 3\" width=\"640\" height=\"485\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-3-1024x776.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-3-300x227.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-3-768x582.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-3.png 1608w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2330\" class=\"wp-caption-text\">ABOVE: With multi-select mode one, two images (1) and (2) are clicked, and they become colourful. Hold down <strong>Ctrl<\/strong> on your keyboard to select multiple images, <strong>Shift<\/strong> to select a series in a row (click once to select the first one, hold Shift, click to select the last one in the series). Note at (3), the count of Fave&#8217;d images is 2 in this example.<\/p><\/div>\n<div id=\"attachment_2332\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-4.png\" rel=\"attachment wp-att-2332 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2332\" class=\"wp-image-2332 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-4-1024x451.png\" alt=\"faving in imageset 4\" width=\"640\" height=\"282\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-4-1024x451.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-4-300x132.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-4-768x338.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-4.png 1608w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2332\" class=\"wp-caption-text\">ABOVE: Click the loveheart icon in the Multi-Select mode box. Those images are adedd to your faves!<\/p><\/div>\n<p>Finally, we can view our fave images:<\/p>\n<div id=\"attachment_2338\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-5.png\" rel=\"attachment wp-att-2338 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2338\" class=\"wp-image-2338 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-5-1024x522.png\" alt=\"faving in imageset 5\" width=\"640\" height=\"326\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-5-1024x522.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-5-300x153.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-5-768x392.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-in-imageset-5.png 1717w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2338\" class=\"wp-caption-text\">ABOVE: Open the <em>My Faves<\/em> menu (1), select <em>My Images<\/em> (2), the page reloads showing all images added to my Faves (3).<\/p><\/div>\n<h2>To fave a video<\/h2>\n<p>On a video page, click the loveheart icon.<\/p>\n<div id=\"attachment_2342\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-video.png\" rel=\"attachment wp-att-2342 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2342\" class=\"wp-image-2342 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-video-1024x708.png\" alt=\"faving a video\" width=\"640\" height=\"443\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-video-1024x708.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-video-300x207.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-video-768x531.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/04\/faving-a-video.png 1294w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2342\" class=\"wp-caption-text\">ABOVE: On a video page, click the loveheart icon top right to fave that video.<\/p><\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3037-zp9m4qMTMT' data-post_id='3037'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I find a model whose name I know?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-find-a-model-whose-name-i-know\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"FindModelByName\" class=\"answerWrap\">\n<p>If you know the name of a model, simply type it in the search bar \u2013 or type just the first few letters, and after a second, a list of suggestions shows up in the drop down. Click the model name you want, and click the search icon, a magnifying glass. The results will show all the shoots that model has appeared in, and her Model Profile Page.<\/p>\n<p>The Model Profile Page is a great jumping off point. If you like a model, you can see all her shoots listed here, and other things that apply to this model (for members of our old site, we did not have this page before).<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3036-eMb4MsuyBf' data-post_id='3036'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I find pics and vids that match a keyword (like, &#8216;big boobs&#8217;)?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-find-pics-and-vids-that-match-a-keyword-like-big-boobs\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Use our <a href=\"https:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish Pages<\/a>!<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3043-hrTm4M3Cbz' data-post_id='3043'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I search for multiple tags concurrently?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-search-for-multiple-tags-concurrently\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>There are two ways to search for two or more tags concurrently:<\/p>\n<ul>\n<li>\n<div class=\"gmail_default\">\u200bUsing + in the search keyword (big boobs + blonde):\u00a0<a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots?filters%5Bkeyword%5D=blonde+%2B+big+boobs\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">https:\/\/www.<wbr \/>abbywinters.com\/amateurs\/<wbr \/>shoots?filters%5Bkeyword%5D=<wbr \/>blonde+%2B+big+boobs<\/a><\/div>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/10\/two-tags.png\" rel=\"attachment wp-att-2511 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-2511\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/10\/two-tags-300x33.png\" alt=\"two tags\" width=\"300\" height=\"33\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/10\/two-tags-300x33.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/10\/two-tags.png 658w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<ul>\n<li>Editing the URL directly, separating with a slash:\u00a0<a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/big+boobs\/blonde\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">https:\/\/www.abbywinters.<wbr \/>com\/amateurs\/shoots\/big+boobs\/<wbr \/>blonde<\/a><\/li>\n<\/ul>\n<p>This can have results that are not preferred, especially if there are disjoint sets (that is, searching for \/blonde\/brunette is likely to yield 0 results, of course.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3035-uXqtlx92Cl' data-post_id='3035'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I tag something?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-tag-something\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowTag\" class=\"answerWrap\">\n<p>Because we have a huge collection of models, shoots, images and videos, it can be hard to find what you want (sometimes, we find it hard to find what <em>we<\/em> want, and we created all these shoots!). To help you (and us), we have a tagging system.<\/p>\n<p>\u201cTags\u201d, are <a href=\"http:\/\/en.wikipedia.org\/wiki\/Metadata\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">metadata<\/a> (data about data) created by us, and members and models who use the site, to create a <a href=\"http:\/\/en.wikipedia.org\/wiki\/Folksonomy\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Folksonomy<\/a>, a classification system developed by the people who use the system (as opposed to a taxonomy, a classification system defined by scientists that others have to follow). Anyone who uses our site can apply any tag, to any thing (models, shoots, images, videos), and the more people tag stuff, the better the site becomes for all users.<\/p>\n<p>It can get a little anarchic, and sometimes, some people do dumb things with tags (don\u2019t be one of those people \u2013 they always get bad gifts at Christmas), but most people do good things. And even <em>average<\/em> things help the system get better.<\/p>\n<p>It\u2019s good because it\u2019s easy to tag stuff, and the tagging of stuff helps other people (for example, Google is a useful tool, because people tag their own web pages, though that\u2019s a little different from what we\u2019re doing here). Tags really come to the fore when you are <em>searching<\/em> (\u201conly show me shoots where the model has big boobs\u201d) and <em>filtering<\/em> (\u201cof those big-boobed models, only show me the ones shot on a beach\u201d).<\/p>\n<p>To tag something, you have to be on a page that allows stuff to be tagged \u2013 that would be a Model\u2019s Profile page, a shoot page, a video page, or an image page. Towards the bottom of the page, you\u2019ll see the tagging bar, that looks like this for <a href=\"https:\/\/www.abbywinters.com\/nude_girl\/freckles\/rachel_s\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Rachel S<\/a> (this is from her <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/rachel_s_4\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Solo Shoot<\/a> page):<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-232 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1.jpg\" alt=\"Tags1\" width=\"700\" height=\"347\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Tags1-300x148.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>Some of the tags refer to her body and styling. Others refer to how or where shoots she appears in occur (really, those tags should be attached to a SHOOT, not a model, but it\u2019s not a big deal). Some tags are subjective opinions of the model. Tags applied by us are more important \u2013 because we produced the shoot and we know our website well, you can trust that if we tag a model with braces, she really does have braces (whereas, one of those dumb people, they might tag a model they <em>wished<\/em> had braces with \u201cbraces\u201d).<\/p>\n<p>If a tag is already listed and you agree with it, you can<strong> vote it up<\/strong>. The more votes a tag has, the higher up on the list it appears, and the more credibility it has. If 100 people vote that Rachel has braces, it\u2019s quite likely she has them, <em>and<\/em> that lots of people think this is important, which means it\u2019s more likely to be relevant to people who are seeing Rachel for the first time. Note that you can only vote for a tag for an entity (model, shoot, image, video), once. Votes by trusted people (for example, AW staff, or trusted members) may be worth more, 2, 10, 100, 10,000 \u2013 it depends.<\/p>\n<p>You can vote for a tag in two ways:<\/p>\n<ol>\n<li>Type it in the \u201cadd a tag\u201d popup<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-236 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/addatag.jpg\" alt=\"addatag\" width=\"390\" height=\"490\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/addatag.jpg 390w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/addatag-238x300.jpg 238w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/li>\n<li>Mouse over it in the existing tag list, and click on the green \u201cthumps up\u201d icon.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-234 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/thumbs.jpg\" alt=\"thumbs\" width=\"585\" height=\"223\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/thumbs.jpg 585w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/thumbs-300x114.jpg 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/li>\n<\/ol>\n<p>Tags have colours, indicating who added them:<\/p>\n<p>Green: You voted this tag up, or, you added this tag<\/p>\n<p>Grey: You voted this tag down<\/p>\n<p>Blue: Someone other than you tagged this<\/p>\n<p>Tags can also be voted down, by mousing over the tag, and clicking the red \u201cthumbs down\u201d icon. This takes one vote away from this tag. If a tag gets enough down votes, that tag will be removed.<\/p>\n<p>You can only vote for one tag, once.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3033-o9U09aq6FH' data-post_id='3033'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow does the search bar work?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-does-the-search-bar-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"SearchBar\" class=\"answerWrap\">\n<p>On every page, you\u2019ll see our search bar. It looks like this:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-266 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar.jpg\" alt=\"SearchBar\" width=\"700\" height=\"355\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar-300x152.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>The search bar is for finding <strong>models<\/strong> you know the name of (to find other things, like &#8220;large breasts&#8221;, use our <a href=\"https:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish Pages<\/a>.<\/p>\n<p>Simply click in the search box (like google), type what you\u2019re looking for, and press \u201center\u201d on your keyboard, or click the magnifying glass icon.<\/p>\n<p>We provide some help \u2013 if you type the first few letters of a model\u2019s name, wait a moment, a small list pops up of things that match \u2013 suggestions. For example, in this example below, we typed just \u201cchr\u201d, and you can see all the models whose name starts with those letters.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-268 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2.jpg\" alt=\"SearchBar2\" width=\"700\" height=\"284\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SearchBar2-300x121.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>Click what you want to search for, and click the magnifying glass icon.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3052-7ePYztWf9W' data-post_id='3052'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow is abbywinters.com organised?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-is-abbywinters-com-organised\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowOrganised\" class=\"answerWrap\">\n<h2>Overview<\/h2>\n<p>We have designed our site to be easily browse-able, presenting many small images that represent models, or scenes models appear in. The intent of many pages (for example, New Releases, Models, Fetishes, Browse) is to encourage folks to click on things that interest them.<\/p>\n<p>Consider them &#8220;jumping off&#8221; points.<\/p>\n<h2>New releases<\/h2>\n<p>We release new material several times every week, that we shoot ourselves. If you visit the site often, the <a href=\"http:\/\/www.abbywinters.com\/members\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">News<\/a> page is a good place to come back to, to see what&#8217;s been released recently, and what&#8217;s about to be released. Each news item on the news page links to a Shoot.<\/p>\n<p>Additionally, there are jumping off points to other areas of the site &#8211; random shoots, our Picture Of the Day (from on-set of a new shoot), and other bits and bobs.<\/p>\n<div id=\"attachment_1618\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/members-news-page-1.png\" rel=\"attachment wp-att-1618 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1618\" class=\"wp-image-1618 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/members-news-page-1-1024x778.png\" alt=\"members news page\" width=\"640\" height=\"486\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/members-news-page-1-1024x778.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/members-news-page-1-300x228.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/members-news-page-1-768x583.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/members-news-page-1.png 1101w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1618\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The members news page, captured on July 7, 2016, showing some recent updates around that date.<\/p><\/div>\n<h2>Shoots<\/h2>\n<p>A Shoot collects\u00a0of all the images and video made on one day of a model (or, several models). If you see an image that represents a shoot, the shoot page is the place to see all the content we have from it.<\/p>\n<p>A shoot page has a short (~30 second) promotional video to give a taste of what the video contains, and links to zip files of images.<\/p>\n<div id=\"attachment_1114\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-1.png\" rel=\"attachment wp-att-1114 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1114\" class=\"wp-image-1114 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-1-1024x504.png\" alt=\"shoot page\" width=\"640\" height=\"315\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-1-1024x504.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-1-300x148.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-1-768x378.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-1.png 1569w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1114\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A shoot page for <a href=\"http:\/\/www.abbywinters.com\/nude_girls\/meaty_lips\/alexandra_2\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Alexandra&#8217;s second solo shoot<\/a>. Top left, the preview video, then the stills shoot, then the Dressing Room shoot, the video, and a link to Alexandra&#8217;s Model page.<\/p><\/div>\n<h2>Models<\/h2>\n<p>Each model has their own page, that links to all the shoots she has appeared in. If you like a model, check out her model page to see all her shoots (and a list of all the other models she appears in shoots in).<\/p>\n<div id=\"attachment_1116\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-1.png\" rel=\"attachment wp-att-1116 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1116\" class=\"wp-image-1116 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-1-1024x611.png\" alt=\"model page\" width=\"640\" height=\"382\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-1-1024x611.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-1-300x179.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-1-768x458.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/model-page-1.png 1609w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1116\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: <a href=\"http:\/\/www.abbywinters.com\/nude_girl\/redhead\/chloe_b\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Chloe B&#8217;s<\/a> Model page, linking to all the shoots she appears in (only some are shown, she&#8217;s done a lot!).<\/p><\/div>\n<h2>Fetishes<\/h2>\n<p>We know many of our customers like specific things models do, or have (rather than a specific model in particular). Loosely, we call them <a href=\"http:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">fetishes<\/a>, and we have collected the best examples of this stuff in one easy place.<\/p>\n<p>For example, feet, dirty panties, anal insertions, tanlines, panties, shaved, standing nude and dozens more.<\/p>\n<div id=\"attachment_1122\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-page.png\" rel=\"attachment wp-att-1122 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1122\" class=\"wp-image-1122 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-page-1024x456.png\" alt=\"fetishes page\" width=\"640\" height=\"285\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-page-1024x456.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-page-300x134.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-page-768x342.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/fetishes-page.png 1609w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-1122\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The fetishes index page, showing some of the fetish collections.<\/p><\/div>\n<h2>Browse<\/h2>\n<p>The Browse page allow folks\u00a0to search and filter content that meets their specific requirements. Here are some <a href=\"https:\/\/support.abbywinters.com\/search-tips\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">more tips on searching<\/a>.<\/p>\n<div id=\"attachment_2853\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2853\" class=\"size-large wp-image-2853\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example-1024x589.png\" alt=\"\" width=\"640\" height=\"368\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example-1024x589.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example-300x173.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example-768x442.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example-1536x884.png 1536w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/browse-page-example.png 1994w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2853\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A snapshot of the Browse page, with a bunch of filters to find what you want.<\/p><\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3032-HefvWxUXSc' data-post_id='3032'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow often is abbywinters.com updated?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-often-is-abbywinters-com-updated\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"HowUpdate\" class=\"answerWrap\">\n<p>Here&#8217;s our current release pattern;<\/p>\n<ul>\n<li>Each week, we release;\n<ul>\n<li>1 new Solo model shoot (stills and video)<\/li>\n<\/ul>\n<\/li>\n<li>Every other week, we release;\n<ul>\n<li>1 returning Solo model shoot\u00a0(stills and video)<\/li>\n<li>1 new Girl-Girl shoot<\/li>\n<li>1 One-Girl Video Masturbation video OR 1 Two-Girl Video Masturbation video<\/li>\n<li>1 Backstage set (~100 images)<\/li>\n<\/ul>\n<\/li>\n<li>Each month, we release;\n<ul>\n<li>1 girl-boy shoot.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3047-kfugioA45E' data-post_id='3047'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI found someone ripping off your work! What should I do?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-found-someone-ripping-off-your-work-what-should-i-do\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Ripoff\" class=\"answerWrap\">\n<p>As we work really damn hard to make all this stuff from scratch (finding the models and working with them to make the best material we can), we get pretty annoyed when people rip our stuff off.<\/p>\n<p>We have a team of lawyers* standing by to break those guys\u2019 kneecaps (in the sending firm-letters-of-disapproval way, of course), so if you see our stuff being ripped off, we\u2019d really like to know about it.<\/p>\n<p>However. Sometimes we let other places use our material to promote our site that is sanctioned by us, so there\u2019s not a need to notify us about those.<\/p>\n<p><strong>When to let us know<\/strong><\/p>\n<ul>\n<li>A whole set of images (ie, 100 plus) on websites, bitlockers, or torrent sites<\/li>\n<li>A whole video\u00a0on websites, bitlockers, or torrent sites<\/li>\n<li>Anything on eBay (or similar) of ours, other than DVD&#8217;s we have released<\/li>\n<li>Any image of ours that does not have our logo and copyright on it (ie, cropped)<\/li>\n<\/ul>\n<p><strong>When to let it slide<\/strong><\/p>\n<ul>\n<li>Any site that links to us directly, or via our billing company (www.gmbill.com)<\/li>\n<li>individual images that are credited to us with text or our branding visible<\/li>\n<\/ul>\n<p>If you\u2019re unsure about an image, please let us know so we can check it out. And thanks for looking out for us.<\/p>\n<p>*Well, ok, a guy we know called Ben. But he sure knows his stuff. So look out.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3053-XTGdOn6vfH' data-post_id='3053'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI&#8217;d like to be a model for abbywinters.com!\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/id-like-to-be-a-model-for-abbywinters-com\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Model\" class=\"answerWrap\">\n<p>We&#8217;d love you have your application! There&#8217;s lots of info on how it works and how to apply on our site at <a href=\"https:\/\/modelfor.abbywinters.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">modelfor.abbywinters.com<\/a>.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3040-V9uPLCcsyL' data-post_id='3040'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI&#8217;m out of clams, what else can I do?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-out-of-clams-what-else-can-i-do\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>If you&#8217;ve spent all your clams, you can still help your favourite Fetish Page Proposal get made by nominating media to add to the proposal.<\/p>\n<p>The more media a Fetish Page Proposal has, the more clam votes it will get, and thus the sooner it will be adopted as an official page for everyone to enjoy.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/what-are-some-considerations-to-selecting-media-for-a-fetish-page-proposal\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Entities<\/a> you nominate for addition will be assessed by the Fetish Page Proposer, so be sure to read their vision and ask any questions on the dedicated forums thread. They will be notified on-site when you have nominated some additions, and you&#8217;ll be notified in-turn when they have assessed your nominations (if they reject your nomination, they are asked to supply a reason why).<\/p>\n<p>The panel for nominating entity additions appears on each Fetish Page Proposal.<\/p>\n<div id=\"attachment_2857\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/06\/nominating-media-for-a-fetish-page-proposal.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2857\" class=\"size-large wp-image-2857\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/06\/nominating-media-for-a-fetish-page-proposal-1024x717.png\" alt=\"\" width=\"640\" height=\"448\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/06\/nominating-media-for-a-fetish-page-proposal-1024x717.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/06\/nominating-media-for-a-fetish-page-proposal-300x210.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/06\/nominating-media-for-a-fetish-page-proposal-768x538.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2020\/06\/nominating-media-for-a-fetish-page-proposal.png 1422w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2857\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The position of the nominate additional media for a Fetish Page Proposal.<\/p><\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3051-IS7bLxLODw' data-post_id='3051'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tSo you donate to charities..?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/so-you-donate-to-charities\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Charities\" class=\"answerWrap\">\n<p>We prefer not to donate to organisations who have religious or political views, but we are interested in a range of areas of charities \u2013 local, national, and international, and a range of types \u2013 environment, arts, kids, animals, medical research, and so on.<\/p>\n<p>Our donations\u00a0log can be viewed here: <a href=\"http:\/\/www.abbywinters.com\/about\/donations\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.abbywinters.com\/about\/donations<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3041-H0Cqhvxnjx' data-post_id='3041'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are the rules for posting on the messageboards?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-the-rules-for-posting-on-the-messageboards\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"BoardsRules\" class=\"answerWrap\">\n<p><strong>Behaviour<\/strong><br \/>\nBe civil and considerate.<\/p>\n<p>Respect our models, respect our customers, and respect our site\u2019s reputation.<\/p>\n<p><strong>Personal Information<\/strong><br \/>\nWe don\u2019t allow posting of personal information like phone numbers, addresses or email addresses. We don\u2019t allow direct contact between members and models.<\/p>\n<p><strong>Report problem post<\/strong><br \/>\nBeside every post made you will see a small \ud83d\udea9button. This sends a quick note to the Moderators about that post. This is to notify us if the post has inappropriate content, or demonstrates bad behaviour.<\/p>\n<p><strong>Moderators<\/strong><br \/>\nModerators can edit posts without notice. Should anything inappropriate be included, or a simple coding error, these may be repaired without your being notified, though if it is a serious issue you will receive an email.<\/p>\n<p>Moderators cannot affect your Boards Account. However, Administrators can. If you wish to have your username altered, or other deeper settings changed, we&#8217;ll consider your request.<\/p>\n<p><strong>Posting<\/strong><br \/>\nYou can edit your own posts up to 24 hours after the post is made. This allows you to fix errors, delete posts, or adjust unsuitable text. You do this by clicking the \u2018edit\u2019 button in the bottom of your post\u2019s message area.<\/p>\n<p>Moderators and Administrators can edit any post or thread at any time, including moving it to the appropriate forum. If you wish something to be changed in a post after the 24 hours are up, contact them to assist.<\/p>\n<p><strong>Subject Matter<\/strong><br \/>\nMost subjects are allowed, though we prefer them to be about our site for the most part. However, we also allow a forum for completely off-topic stuff, ranging from telling us about weird things in your garden, through to writing poetry. But two subjects are always forbidden, because they just cause arguments of a heated nature:<\/p>\n<p>NO POLITICS.<\/p>\n<p>NO RELIGION.<\/p>\n<p>That doesn\u2019t mean you can\u2019t &#8220;offer prayers&#8221; or refer to the Bible or something fairly benign like that. Neither does it mean you can\u2019t mention something in the political world that is in the News at the time. But nothing partisan, or arguing your side of your religious or political persuasion. Posts will be deleted at our discretion.<\/p>\n<p>There is no &#8220;freedom of speech&#8221; here \u2013 this is a private message board, and what we say goes. We allow most kinds of subject matter, but being deliberately provocative (&#8220;trolling&#8221;) is not tolerated.<\/p>\n<p><strong>Linking off-site<\/strong><\/p>\n<p>Linking off-site is generally acceptable, but with one main exception;<\/p>\n<p>It&#8217;s <strong>not ok<\/strong> to link to abbywinters.com models elsewhere on the internet. For example, a Twitter feed, or the model on another adult website.<\/p>\n<p><strong>Posting pictures<\/strong><br \/>\nYou are allowed to post pictures (attachments). But there are some limits. All posts with images are pro-moderated &#8211; that means we review the image before being published. This is a requirement Visa and Mastercard place up on us. \ud83e\udd2c<\/p>\n<ul>\n<li>Do not post pictures of people under the age of 18, regardless of how many clothes they are wearing. Any kind. Ever. For any reason.<\/li>\n<li>Link to abbywinters.com images on the site, don&#8217;t post them.\n<ul>\n<li>Make sure the link is like this: <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/toned\/davina\/images\/stills\/davina002\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">https:\/\/www.abbywinters.com\/nude_girls\/toned\/davina\/images\/stills\/davina002<\/a> (this links to a page with the image embedded)<\/li>\n<li>Not like this: https:\/\/hwcdn.abbywinters.com\/38513\/xl_davina002.jpg?token=28112fa21fef1d1652a9272bd7d3983a&amp;ttl=1633814624&amp;ip=true (this links to just the image file and will never work for others, the additional info in the link is customised to you, part of how our CDN works). If you see image URL&#8217;s like this, check your <a href=\"https:\/\/www.abbywinters.com\/myaccount\/preferences\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">Preferences on your My Account page<\/a>, Images tab, Browser image display mode panel, and choose anything <em>other<\/em> than &#8220;Just image (no frame)&#8221;.<\/li>\n<\/ul>\n<\/li>\n<li>Do not post images of yourself or anyone else\n<ul>\n<li>We do not have legal permission for you or those other people to be visible on our commercial site.<\/li>\n<li>Plus, we don\u2019t know for certain any pics truly are of you, and we cannot take that risk.<\/li>\n<\/ul>\n<\/li>\n<li>Do not post copyrighted images from other places<\/li>\n<li>Do not post altered images from our site. e.g. don\u2019t show our models doing things they did not do or saying things they did not say; don\u2019t distort our copyrighted image in any way (except for resizing, see below); don\u2019t remove our brand.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3039-rwsUPkEr8D' data-post_id='3039'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat does the &#8220;other name&#8221; and social media link mean on Model pages?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-does-the-other-name-and-social-media-link-mean-on-model-pages\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Some of the models we work with don&#8217;t just work for us &#8211; they may work for other sites like ours &#8211; or for themselves online.<\/p>\n<p>These models often tell their fans online they have done work with abbywinters.com, which helps us find customers &#8211; so it&#8217;s only fair we return the favour, and let them find new customers from our site as well.<\/p>\n<p>Models can choose to list another name they work under, and \/ or a link to their social media account (or similar online presence), and we&#8217;ll make these links visible to customers.<\/p>\n<p>This function was released on the abbywinters.com website in Feb 2022.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3399-bNe0qRlxdu' data-post_id='3399'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I have a complaint or want content removed from abbywinters.com?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/content-removal-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>This is our <strong>Content Removal Policy<\/strong>.<\/p>\n<p>Content on our site can be removed in some circumstances (for example, if permission was not granted by those depicted, or if it is illegal).<\/p>\n<p>Complaints will be reviewed promptly and resolved within five business days.<\/p>\n<p>The review process will include identifying the offending imagery, identifying the model(s) in question, reviewing the contracts and release forms held, assessing the legality of the imagery, and making a decision on moving forward.<\/p>\n<p>If the complainant is not satisified with the outcome, they may appeal the decision and provide additional information for reconsideration. A neutral body my be consulted to mediate.<\/p>\n<p>Potential outcomes from reviews include complete or partial content removal, or no content being removed.<\/p>\n<p>To make a complaint or content removal request, email <a href=\"mailto:garion.hall@abbywinters.com\">garion.hall@abbywinters.com<\/a>. Be sure to check for responses in your spam folder.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3038-jXwV4pjqzY' data-post_id='3038'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I see material that concerns me?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-see-material-that-concerns-me\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>\u200bIf you find content that you suspect is illegal or otherwise violates the <a href=\"https:\/\/www.mastercard.com\/news\/perspectives\/2021\/protecting-our-network-protecting-you-preventing-illegal-adult-content-on-our-network\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">standards published by Mastercard<\/a>, please report it to garion.hall@abbywinters.com.<\/p>\n<p>We commit that all reported complaints will be addressed within seven business days.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3004-xC5tQwNEZl' data-post_id='3004'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I want a refund?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-want-a-refund\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We generally do not provide refunds. We make it clear what our site is about, with plenty of sample content for free. We ensure our service works well for everyone (so long as their software and hardware meet our generous <a href=\"https:\/\/support.abbywinters.com\/what-are-the-minimum-specs-for-accessing-this-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">minimum requirements<\/a>), and that our site is up and running all the time.<\/p>\n<p>That being said, our refund policy is simple, and applies under the following conditions:<\/p>\n<ul>\n<li>If you find we have <strong>misled you<\/strong> in any way (for example, we promise something in our free area that does not exist in our paid\u00a0area), we\u2019ll give you a refund.<\/li>\n<li>If your computer setup is of our minimum specs, and a significant portion <strong>does not work<\/strong> (you need to prove it!), we\u2019ll give you a refund.<\/li>\n<li>If <strong>our site is down<\/strong> for a significant portion of your subscription, we\u2019ll either extend your sub for <em>double<\/em> the time the site was down for, or give you a refund.<\/li>\n<li>If we <strong>supply something that is damaged<\/strong> or does not work and if you allow us reasonable time to fix the problem with your help, if we cannot fix it with you, we\u2019ll give you a refund.<\/li>\n<li>If you provide <strong>proof that you did not make this transaction<\/strong><\/li>\n<\/ul>\n<p>We do not provide refunds for change-of-mind.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3404-zXbIrotuoK' data-post_id='3404'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I want material depicting me removed from abbywinters.com?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-want-material-depicting-me-removed-from-abbywinters-com\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>If you have been depicted in any content and would like to appeal removal of such content, please notify us via our <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpel-link=\"internal\">contact form<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2994-2oDLtJzyvd' data-post_id='2994'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is pay per scene \/ a la carte \/ pre-paid?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-pay-per-scene-a-la-carte-pre-paid\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><strong>Pay per scene (PPS) <\/strong>is an account type where you don\u2019t get immediate access to <em>any<\/em> shoots, but but can have\u00a0permanent access to <strong>individual scenes<\/strong> you purchase with your pre-paid credit. More credit can be added in just a few moments.<\/p>\n<p><strong>Pay per scene <\/strong>incurs no automatic or ongoing costs; if you don\u2019t actively add credit to your PPS account, you won\u2019t be charged. In this respect, <strong>p<\/strong><strong>ay per scene<\/strong>\u00a0is ideal for customers who access the site infrequently, or who only want a very specific set of content without having to pay for access to everything.<\/p>\n<h2>To sign-up for Pay-Per-Scene (already a subscriber)<\/h2>\n<p>If you are an existing subscriber to abbywinters.com, and you want to buy some scenes via our PPS system, you <strong>already have a PPS account<\/strong>, but its balance is $0.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-top-up-my-pay-per-scene-pps-wallet\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Adding credit is quick and easy<\/a>.<\/p>\n<h2>To sign-up for Pay-Per-Scene (not already a subscriber)<\/h2>\n<p>If you&#8217;re not already a subscriber\u00a0of abbywinters.com, head over to our <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Join options<\/a> page,\u00a0choose to Buy Credit (you&#8217;ll be asked for your address and credit card info to create an account).<\/p>\n<div id=\"attachment_2148\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png\" rel=\"attachment wp-att-2148 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2148\" class=\"size-large wp-image-2148\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png\" alt=\"ABOVE: \" width=\"640\" height=\"347\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-1024x555.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-300x163.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join-768x416.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS-join.png 1053w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2148\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Select Buy Credit on the Join options page, to start a new PPS account.<\/p><\/div>\n<h2>To buy a scene<\/h2>\n<p>Here\u2019s an example from <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/Gymnastic_Poses\/paulina\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">the perfect Paulina being fit and flexible<\/a>:<\/p>\n<div id=\"attachment_2096\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png\" rel=\"attachment wp-att-2096 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2096\" class=\"wp-image-2096 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png\" alt=\"buy scene page\" width=\"640\" height=\"760\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-862x1024.png 862w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-253x300.png 253w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page-768x912.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-page.png 1271w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2096\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The location of the Buy Scene button on a Scene page.<\/p><\/div>\n<p>If you are a PPS user, and click <strong>Buy now: US$2.49<\/strong>, the $2.49 will be deducted from your e-wallet, and you\u2019ll gain access to all the pictures and videos from this shoot. You can download the images and video as many times as you like, or stream the video from our servers whenever you choose. The shoot is\u00a0stored in your <strong>Digital Locker<\/strong> forever, which looks like this:<\/p>\n<div id=\"attachment_848\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-848\" class=\"wp-image-848 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png\" alt=\"PPS02\" width=\"640\" height=\"240\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-1024x384.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02-300x113.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/PPS02.png 1160w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-848\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A user&#8217;s Digital Locker, showing all purchased scenes.<\/p><\/div>\n<p>The Digital Locker page is only visible to PPS users:\u00a0<a href=\"https:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.abbywinters.com\/myaccount\/locker<\/a><\/p>\n<h2>Detailed buy-scene process<\/h2>\n<p>Buying a scene is a simple two-step process (similar to buying items in the iTunes store). The two steps reduce the chance of accidentally buying a scene.<\/p>\n<div id=\"attachment_1432\" style=\"width: 621px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" rel=\"attachment wp-att-1432 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1432\" class=\"wp-image-1432 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png\" alt=\"buy scene step 1\" width=\"611\" height=\"221\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1.png 611w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-1-300x109.png 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/a><p id=\"caption-attachment-1432\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The Buy Scene button for a scene that is not yet purchased.<\/p><\/div>\n<p>Click the button once to indicate your intention to buy. The button\u00a0changes from the above, to:<\/p>\n<div id=\"attachment_1434\" style=\"width: 617px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" rel=\"attachment wp-att-1434 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1434\" class=\"wp-image-1434 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png\" alt=\"buy scene step 2\" width=\"607\" height=\"215\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2.png 607w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-2-300x106.png 300w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/a><p id=\"caption-attachment-1434\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: First click on the &#8220;Buy Scene&#8221; button; colour changes, and text reads, &#8220;Buy scene now&#8221;. The scene is not yet purchased!<\/p><\/div>\n<p><strong>Click the button a second time to actually purchase the scene<\/strong>. The computer thinks for a moment, checks your balance (if it&#8217;s too low, you&#8217;ll be asked to add more credit to your account), the page reloads, and the scene is purchased!<\/p>\n<div id=\"attachment_1436\" style=\"width: 331px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" rel=\"attachment wp-att-1436 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1436\" class=\"wp-image-1436 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png\" alt=\"buy scene step 3\" width=\"321\" height=\"361\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3.png 321w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/buy-scene-step-3-267x300.png 267w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/a><p id=\"caption-attachment-1436\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Blue &#8220;Purchased&#8221; button indicates this scene is now purchased.<\/p><\/div>\n<p>The scene is\u00a0now be available on that very page, but also from your <a href=\"http:\/\/www.abbywinters.com\/myaccount\/locker\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Digital Locker<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3405-hqJyNYRoDq' data-post_id='3405'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is the Anti\u2013Human Trafficking Policy?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-the-anti-human-trafficking-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>abbywinters.com has a zero-tolerance policy toward human trafficking.<\/p>\n<p>Our company&#8217;s processes, policies, staff training and overight prevent it to the best of our ability.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3401-3EqxvSrHx3' data-post_id='3401'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is your Anti\u2013Human Trafficking Policy?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-your-anti-human-trafficking-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Our <strong>Anti\u2013Human Trafficking Policy<\/strong> is simple: we have a zero tolerance policy towards human trafficking, and we have deep and broard processes and policies in place to prevent it.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3034-5yXo0cYcj1' data-post_id='3034'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s this multi-select mode thing all about?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-this-multi-select-mode-thing-all-about\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"MultiSelect\" class=\"answerWrap\">\n<p>On each image gallery page, in the top right corner, is the \u201cmulti-select mode\u201d tool. This lets you select many items at once, and do Stuff with them.<\/p>\n<div id=\"attachment_2585\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2585\" class=\"size-large wp-image-2585\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-1024x973.png\" alt=\"\" width=\"640\" height=\"608\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-1024x973.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-300x285.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode-768x730.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/multi-select-mode.png 1359w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2585\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A shoot of the ravishing nurse\u00a0<a href=\"https:\/\/www.abbywinters.com\/nude_girls\/rachel_s_8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Rachel S<\/a>. Multi-Select mode has been enabled (1), and three images have been selected (2, 3, and 4). The number of images selected is shown (5), and the user can now add them to their faves (6) or tag them (7).<\/p><\/div>\n<\/div>\n<p>To turn multi-select mode on, Click the large Multi-select mode button ((1) in the image above). All images &#8220;grey out&#8221;, to indicate currently none are selected. A dashed line around all images indicates images within the dashed line are available to be selected.<\/p>\n<div id=\"MultiSelect\" class=\"answerWrap\">\n<p>Image selection can be done by clicking-and-dragging anywhere within the dashed line &#8211; selected images are shown un-greyed-out. Select individual images by holding down CTRL on keyboard (Cmd key on Macs) and clicking each image. Keep holding down CTRL to<\/p>\n<p>Clicking any one image de-selects all others.<\/p>\n<h3>To add images to Faves<\/h3>\n<p>Click the love-heart icon\u00a0\u2764\u00a0to add selected images to your Faves list (to make them easier to find in the future). See all your faves by clicking the &#8220;My Faves&#8221; button top right of most site pages, and choosing &#8220;Images&#8221;.<\/p>\n<h3>To tag images<\/h3>\n<p>Click the Tag icon\u00a0\ud83c\udff7\u00a0to add keywords to the selected images &#8211; type the words and click the &#8220;Add Tag&#8221; button. To access your tagged images, click &#8220;My Account&#8221;, &#8220;My Tags&#8221;, &#8220;Images&#8221; tab, and see the tags you have added listed. Click a tag name to see all images tagged with that phrase.<\/p>\n<h3>In the past&#8230;<\/h3>\n<p>Multi-select mode could also be used to select certain images for selectively downloading images from a shoot, but that feature was retired in November 2017 for technical reasons. These days, imageset zips are under 500Mb so are easy to download on any broadband connection. Users can choose to remove images their do not like on their local computer.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3046-ku5S9e8TTx' data-post_id='3046'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s with tagging?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-with-tagging\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We encourage customers to tag things on our site with <strong>meaningful<\/strong>, <strong>objective<\/strong> words that will help others find stuff they like.<\/p>\n<h2>Vote good tags up<\/h2>\n<p>When you see a tag that&#8217;s correct, give it a quick up-vote &#8211; the more things more people agree on, the more trustworthy that tag becomes, and thus more <span style=\"text-decoration: underline\">useful<\/span>. When lots of people agree a model is a redhead, she&#8217;s more likely to <em>be<\/em> a redhead.<\/p>\n<p>In your preferences, you can choose when searching to only show things that lots of people agree on. This gives more accurate search results, but usually less items in the result set as well.<\/p>\n<div id=\"attachment_2116\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tag-threshold-adjustment.png\" rel=\"attachment wp-att-2116 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2116\" class=\"wp-image-2116\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tag-threshold-adjustment.png\" alt=\"ABOVE: Customers can adjust their own tag threshold for search results.\" width=\"640\" height=\"294\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tag-threshold-adjustment.png 938w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tag-threshold-adjustment-300x138.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tag-threshold-adjustment-768x353.png 768w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2116\" class=\"wp-caption-text\">ABOVE: Customers can adjust their own tag threshold for search results.<\/p><\/div>\n<p>We have a page with <a href=\"https:\/\/support.abbywinters.com\/search-tips\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">more tips on searching<\/a>.<\/p>\n<p>We also have <a href=\"https:\/\/www.abbywinters.com\/fetish\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Fetish pages<\/a>, which have very high thresholds for entities, 20 or 30 votes. So that&#8217;s the guaranteed-to-be-good stuff.<\/p>\n<h2>Vote bad tags down<\/h2>\n<p>Unfortunately, in any community, there are people who deliberately try to make life less nice\u00a0for others in the community. If we all help a little bit, their work is negated and becomes invisible.<\/p>\n<p>For example, sometime tags a black-haired model as &#8220;redhead&#8221;. That&#8217;s going to mess the search results up, by showing black-haired models when the searcher wants a redhead model! By down-voting that tag, we work to remove that from the search results.<\/p>\n<p>There is a caveat; every customer has one vote per tag, per entity (an entity is an image, a video, a model, a scene). So, if one person adds a tag to an entity, it has one vote. If someone votes that tag up (on that same entity), it then has two votes. If someone else votes that tag (on that entity) down, it&#8217;s back down to one vote. One more down vote, it&#8217;s at zero votes.<\/p>\n<p>When a tag has 0 votes, it will still show to the original tagger (maybe they wanted to make a list of models they wished were redheads? Weird, but ok), but not to anyone else.<\/p>\n<p>So, down-voting bad tags helps keep the community neat and useful.<\/p>\n<h2>Add meaningful tags<\/h2>\n<p>For example, if a model is a redhead, she should be tagged as such, so others can find her if they search for &#8220;redhead&#8221;. If a scene shows a model doing yoga, that scene should be tagged with &#8220;yoga&#8221;. If an image shows an anus closeup, that image should be tagged as &#8220;anus&#8221;.<\/p>\n<p>We&#8217;re working on &#8216;gamifying&#8217; some of this tagging, and we hope to release something with that in 2017.<\/p>\n<h2>Tagging video encouragement rotator<\/h2>\n<p>From time to time, a small popup shows on the site, playing a video of a model describing some tips for\u00a0interacting with tags on our site.<\/p>\n<div id=\"attachment_2168\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tagging-advice.png\" rel=\"attachment wp-att-2168 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2168\" class=\"wp-image-2168 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tagging-advice-300x281.png\" alt=\"tagging advice\" width=\"300\" height=\"281\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tagging-advice-300x281.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/tagging-advice.png 616w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2168\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Example screenshot from the rotator that appears on the site sometimes.<\/p><\/div>\n<p>Users can choose to see them less often, more often, or not at all. There&#8217;s a preference on the General tab in User prefs to control this, as well.<\/p>\n<p>Discuss this site feature on <a href=\"https:\/\/forums.abbywinters.com\/vbulletin\/showthread.php?t=19424&amp;p=436982#post436982\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">this thread on our forums<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3048-imnEzLnQ0l' data-post_id='3048'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere are the pictures of Abby herself?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/where-are-the-pictures-of-abby-herself\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"AbbyPics\" class=\"answerWrap\">\n<p>Abby likes her privacy, and never allowed pictures of herself on the website at all, sorry.<\/p>\n<p>For some history of Abby and the site, see our FAQ, <a href=\"\/about\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">About the Site<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3022-2i2aAjEb7h' data-post_id='3022'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere do I find out more about the girl-girl site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/where-do-i-find-out-more-about-the-girl-girl-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"GGSite\" class=\"answerWrap\">\n<p>The best place is to take a look at the <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/girl_girl\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">girl-girl shoots<\/a>. There are a lot of images, videos, and there are details on the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">join page<\/a> describing what you get for your subscription. If you have a specific question that\u2019s not answered there, <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact our Customer Support<\/a> folks.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3021-2S63gAnFuY' data-post_id='3021'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere do I find out more about the solo-girl site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/where-do-i-find-out-more-about-the-solo-girl-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"SoloSite\" class=\"answerWrap\">\n<p>The best place is to take a look at the <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/solo\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">solo-girl shoots<\/a>. It has a lot of images, videos, and there are details on the <a href=\"https:\/\/www.abbywinters.com\/join\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">join page<\/a> describing what you get for your subscription. If you have a specific question that\u2019s not answered there, <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact our Customer Support<\/a> folks.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3049-fSpar40l0f' data-post_id='3049'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhich forum on the Messageboards should I post in?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/which-forum-on-the-messageboards-should-i-post-in\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"WhichForum\" class=\"answerWrap\">\n<p>We have several\u00a0different sub-forums on our <a href=\"http:\/\/forums.abbywinters.com\/vbulletin\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">messageboards<\/a> for specific kinds of chat. Most of these are straightforward and have descriptions beside them, but a couple are broader. Here are some more details.<\/p>\n<p><strong>abbywinters.com discussion<\/strong> is for topics specific to the site that aren\u2019t covered elsewhere. Such as the different sections, the news page, the text, as well as more philosophical discussions on how we run the site and the principles behind what we do.<\/p>\n<p><strong>Mundane Chatter<\/strong> is for the truly off-topic subjects. Personal stories, jokes, weird stuff you\u2019ve found. We\u2019ll often put derailed threads from other forums into here when they go off into la-la-land.<\/p>\n<p><strong>The Models<\/strong> is where you talk about the new sets that go up, or your favourite models. Sometimes the models themselves will drop in and contribute. As each new model is added to the schedule, a dedicated thread is created, with a sample pic included. These are the threads that you see on the models\u2019 profile pages.<\/p>\n<p><strong>The Models Speak<\/strong> is where the models are found most of the time. They have dedicated threads where you can interact with them, though they\u2019re often to be found roaming around in other threads too. We encourage you to chat with them, but please respect their privacy,\u00a0and be a gentleman.<\/p>\n<p><strong>The Videos<\/strong> is for when you have something specific to say or ask about the vids. Image quality, camera work, compression, as well as the action, events, and details in the video itself. DVDs can also be discussed here.<\/p>\n<p><strong>Tech Art<\/strong> is an interesting one. Discuss the equipment and art of digital photography here, as it relates to the\u00a0shoots we produce.<\/p>\n<p><strong>abbywinters.com Labs<\/strong> is for the experimental ideas and suggestions that you may have for the future of the site. We\u2019ll post our ideas, you post your reaction.<\/p>\n<p><strong>Good Things and Bad Things<\/strong>. We discuss things about the general state of Adult Sites across the internet, or the things about our site you genuinely love or definitely dislike.<\/p>\n<h3>Who do I contact if I need technical support?<\/h3>\n<p>Technical Support is for the users who are having troubles. Both staff and members can help you out here.<\/p>\n<p>Our moderators keep the boards tidy, by removing posts, fixing errors, re-locating threads to their proper forums, and general maintenance.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>PPS<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='pps' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3102-4mqrvKQwJ7' data-post_id='3102'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I buy my first scene after joining with PPS-Direct?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-buy-my-first-scene-after-joining-with-pps-direct\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p class=\"gmail_default\">When you join up with the Pay-Per-Scene Direct plan, you&#8217;ve chosen to buy individual scenes with your credit card from us. It&#8217;s our most-expensive way to buy, but it&#8217;s ideal if you only want a few a scenes (read about the <a href=\"https:\/\/support.abbywinters.com\/what-are-the-three-ways-to-buy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">three ways to buy<\/a> &#8211; you can always change to a different account type later, with no penalty).<\/p>\n<div id=\"attachment_2483\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-join-page.jpg\" rel=\"attachment wp-att-2483 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2483\" class=\"wp-image-2483 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-join-page-1024x465.jpg\" alt=\"PPS-D join page\" width=\"640\" height=\"291\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-join-page-1024x465.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-join-page-300x136.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-join-page-768x349.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-join-page.jpg 1162w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2483\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The Join page, showing the different join types, with <strong>Pay Per Scene Direct<\/strong> highlighted on the right. If you did not sign up with PPS-D, the info below is not for you!<\/p><\/div>\n<p class=\"gmail_default\">When you sign up for PPS-D, we bill your card for US$4.49 in exchange for a &#8220;scene token&#8221;, that you can then use to get access to any scene on the site &#8211; some scenes cost up to $7.49 (such as our <a href=\"https:\/\/www.abbywinters.com\/amateurs\/shoots\/girls_and_their_boys\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">girl-boy scenes<\/a>), so you may wish to extract the maximum value from that token by buying one of them first.\u00a0\ud83d\ude09<\/p>\n<p class=\"gmail_default\">Because you have a <strong>token<\/strong>, buying your first scene is very slightly different from buying scenes when you don&#8217;t have a token (we occasionally give away free tokens, but usually, your credit card will be charged for each scene you buy).<\/p>\n<p class=\"gmail_default\">You may wish to read up on <a href=\"https:\/\/support.abbywinters.com\/how-is-abbywinters-com-organised\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">how our site is organised<\/a>, to find a scene you like, but in a nutshell, check out the most <a href=\"http:\/\/www.abbywinters.com\/members\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">recent updates<\/a>, or <a href=\"http:\/\/www.abbywinters.com\/browse\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">browse<\/a> the site and use filters to find scenes of the type you like.<\/p>\n<p class=\"gmail_default\">Load a scene page by clicking on the scene&#8217;s representative image, and check out the sample images and 30-second preview trailer to see if it&#8217;s a scene you&#8217;d like to purchase with your token.<\/p>\n<p class=\"gmail_default\">If it is, look for this section of the page:<\/p>\n<div id=\"attachment_2463\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-first-scene-token.jpg\" rel=\"attachment wp-att-2463 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2463\" class=\"size-large wp-image-2463\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-first-scene-token-1024x441.jpg\" alt=\"asd\" width=\"640\" height=\"276\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-first-scene-token-1024x441.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-first-scene-token-300x129.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-first-scene-token-768x331.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-first-scene-token.jpg 1204w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2463\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The part of a scene page that shows where to buy a scene using a token with <strong>Pay Per Scene Direct<\/strong>. This is the lovely <a href=\"https:\/\/www.abbywinters.com\/nude_girl\/playful_amateur\/kate_g\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Kate G<\/a>. Here we also see the 28-second preview video, and an indication of the full 52 minute feature video that becomes available when the scene is purchased. Because this user just joined up with PPS-D, they have a scene token available and so the scene&#8217;s price shows as being one token.<\/p><\/div>\n<p>Click the &#8220;Buy scene (1 token)&#8221; button, and the following screen appears:<\/p>\n<div id=\"attachment_2464\" style=\"width: 929px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/scene-token-second-step.jpg\" rel=\"attachment wp-att-2464 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2464\" class=\"size-full wp-image-2464\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/scene-token-second-step.jpg\" alt=\"ABOVE: \" width=\"919\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/scene-token-second-step.jpg 919w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/scene-token-second-step-300x98.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/scene-token-second-step-768x251.jpg 768w\" sizes=\"auto, (max-width: 919px) 100vw, 919px\" \/><\/a><p id=\"caption-attachment-2464\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: There&#8217;s an option to buy with a token, or to charge your card for the scene price.<\/p><\/div>\n<p>While it&#8217;s likely you want to use your scene token for your first purchase, it&#8217;s not a requirement, and you may choose to pay for this one instead (perhaps saving the token for a more expensive scene). Tokens expire after seven days, so don&#8217;t wait too long.<\/p>\n<p class=\"gmail_default\">Once you make a decision by clicking either button, our server thinks a moment, and the scene is purchased. The page reloads in a different format, giving access you to the images and video of this scene.<\/p>\n<p class=\"gmail_default\">The scene is also added to your <a href=\"https:\/\/www.abbywinters.com\/myaccount\/locker\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">Digital Locker<\/a>\u00a0(if you&#8217;re logged in, that link will open your Digital Locker in a new tab), where all scenes you purchase are stored. You can always re-download (or stream media from) scenes you have purchased in your Digital Locker. Scenes you purchase are yours for life.<\/p>\n<p class=\"gmail_default\">In the future, you may be awarded <a href=\"https:\/\/support.abbywinters.com\/what-is-a-free-scene-token-and-why-did-i-get-one\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">free scene tokens<\/a> because we like the cut of your jib &#8211; you&#8217;ll get an email about that. \ud83d\ude42<\/p>\n<h2>Buying Pay Per Scene Direct scenes day-to-day<\/h2>\n<p class=\"gmail_default\">Day to day, buying scenes you like using PPS-Direct will be similar, but you typically won&#8217;t have a scene token, so you&#8217;ll be shown the price, like this:<\/p>\n<div id=\"attachment_2487\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-Direct-normal.jpg\" rel=\"attachment wp-att-2487 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2487\" class=\"size-large wp-image-2487\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-Direct-normal-1024x446.jpg\" alt=\"ABOVE: \" width=\"640\" height=\"279\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-Direct-normal-1024x446.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-Direct-normal-300x131.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-Direct-normal-768x334.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-Direct-normal.jpg 1174w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2487\" class=\"wp-caption-text\">ABOVE: Typical buying model for Pay Per Scene Direct, a forest scene with\u00a0<a href=\"https:\/\/www.abbywinters.com\/nude_girls\/peeing_outdoors\/juliana_4\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Juliana<\/a>.<\/p><\/div>\n<p class=\"gmail_default\">Click the buy button twice to confirm you want to buy this scene, enter your username, password, and answer the security question, on a screen like this:<\/p>\n<div id=\"attachment_2402\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-process-3.jpg\" rel=\"attachment wp-att-2402 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2402\" class=\"size-large wp-image-2402\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-process-3-1024x586.jpg\" alt=\"ABOVE: \" width=\"640\" height=\"366\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-process-3-1024x586.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-process-3-300x172.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-process-3-768x439.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/PPS-D-process-3.jpg 1281w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2402\" class=\"wp-caption-text\">ABOVE: After clicking (1)\u00a0&#8220;Buy scene direct&#8221; button twice, enter your (2) AW site username (3) AW site password, and (4) answer the security question (based on the data entered when you first joined up with GMBill). Finally (5) click &#8220;Bill my card&#8221; to initiate the transaction.<\/p><\/div>\n<p class=\"gmail_default\">Click &#8220;Bill my card for $4.49 (or whatever the scene price is), then, your card will be billed for the indicated amount.<\/p>\n<p class=\"gmail_default\">Once the purchase is finalised &#8211; should take under 15 seconds &#8211; you&#8217;ll have access to all the media from this scene, just as occurred when using a scene token!<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3100-pj3HFgr9Hh' data-post_id='3100'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat if I get two PPS security questions wrong?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-if-i-get-two-pps-security-questions-wrong\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>When trying to top up your Pay Per Scene wallet (or, buy a scene using your PPS-Direct account), you&#8217;re asked <strong>verify it&#8217;s really you<\/strong>. The <a href=\"https:\/\/support.abbywinters.com\/how-do-i-top-up-my-pay-per-scene-account\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">normal process works like this<\/a>.<\/p>\n<p>To verify your identity, you&#8217;ll be asked either:<\/p>\n<ol>\n<li><strong>GMB Security question<\/strong>: A billing detail from when you first joined up (not recommended)<\/li>\n<li><strong>2FA<\/strong>: A One-Time Password from an app on your smartphone (this is called Second-Factor Authentication) (recommended)<\/li>\n<\/ol>\n<p>By default, all accounts are set to the GMB Security question. This is a setting in your Preferences,\u00a0see screenshot below.<\/p>\n<div id=\"attachment_2539\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/PPS-switch-to-2fa.jpg\" rel=\"attachment wp-att-2539 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2539\" class=\"size-medium wp-image-2539\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/PPS-switch-to-2fa-300x179.jpg\" alt=\"ABOVE: \" width=\"300\" height=\"179\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/PPS-switch-to-2fa-300x179.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/PPS-switch-to-2fa-768x458.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/PPS-switch-to-2fa.jpg 791w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2539\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: How to change the security method. (1) and (2) be\u00a0on your <a href=\"https:\/\/www.abbywinters.com\/myaccount\/preferences\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Preferences page<\/a> (3) Select the Pay Per Scene tab (4) Set an option. <a href=\"https:\/\/support.abbywinters.com\/diff-between-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">More info<\/a>.<\/p><\/div>\n<h2>GMB Security question, answered two questions wrong in a row?<\/h2>\n<p>If you get two of these security questions in a row incorrect, the system locks your account from adding more credit to your wallet. The system assumes &#8211; to be safe &#8211; that it&#8217;s <strong>not really you<\/strong> trying to add credit (perhaps some has guessed your password, and is trying to bill your card for their own desires?).<\/p>\n<p>We need you to re-verify who you are, by re-entering your credit card details on the secure site GMBill.com, our billing company.<\/p>\n<div id=\"attachment_2202\" style=\"width: 621px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-failed-questions1.jpg\" rel=\"attachment wp-att-2202 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2202\" class=\"size-full wp-image-2202\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-failed-questions1.jpg\" alt=\"ABOVE: \" width=\"611\" height=\"400\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-failed-questions1.jpg 611w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/PPS-topup-failed-questions1-300x196.jpg 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/a><p id=\"caption-attachment-2202\" class=\"wp-caption-text\">ABOVE: The alert shown when two security questions have been answered incorrectly.<\/p><\/div>\n<p><strong>You need to do this even though your credit card\u00a0is likely not expired or otherwise faulty<\/strong> &#8211; it&#8217;s just to prove who you are, and re-set the blocking on the PPS credit topup. We apologise for the frustration, but we&#8217;re working hard to keep your personal information secure.<\/p>\n<p>This FAQ answer shows how to <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-use-a-different-credit-card-for-rebills\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">re-enter\u00a0your credit card info at GMBill.com<\/a>, or <a href=\"https:\/\/www.gmbill.com\/accounts\/account-lookup.php\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">you can just do it<\/a> &#8211; it&#8217;s not hard (you&#8217;ll need your abbywinters.com username and password to log in at GMBill.com). You need to re-enter any details that show x&#8217;s (eg, Card number, CVV2, Expiry). You may choose to use a different credit card if you wish, but that&#8217;s not required.<\/p>\n<p>Once your credit card details have been re-entered, you can switch back to abbywinters.com, and try again to top up your PPS credit account (the two-questions-wrong counter is reset to 0 when credit card details are re-added).<\/p>\n<h3>What if I keep getting the questions wrong?<\/h3>\n<p>If you get the questions wrong, you&#8217;ll have to repeat the process again! You can always contact us with what you think the correct answers to the questions are &#8211; it&#8217;s possible there was a typo when you originally entered the data, and if you do not replicate that typo, you&#8217;ll not be able to prove you are you! We can help with that (but, we cannot just tell you what the data is &#8211; what if someone has access to your emails?).<\/p>\n<p>Let us know what you think the correct answers to the questions are.<\/p>\n<p>We recommend <a href=\"https:\/\/support.abbywinters.com\/diff-between-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">switching to One-Time Passwords<\/a> &#8211; it&#8217;s secure, easy and reliable.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f698-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"698\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/3143#wpcf7-f698-o1\" method=\"post\" class=\"wpcf7-form init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"698\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f698-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><b>Email:<\/b><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" value=\"\" type=\"email\" name=\"your-email1\" \/><\/span>\n<\/p>\n<p><b>Subscription ID<\/b>: <span class=\"wpcf7-form-control-wrap\" data-name=\"SubID\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" value=\"\" type=\"text\" name=\"SubID\" \/><\/span> (leave this blank if you don't know what it is)\n<\/p>\n<p><b>How can we help you?<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"120\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"your-message\"><\/textarea><\/span><br \/>\n<br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><br \/>\nSee our <a href=\"https:\/\/support.abbywinters.com\/privacy-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a> for information on how we handle your request. We'll always respond within one business day, but our response may go to your Spam box - please check there, and whitelist us!\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3101-s9tbQsWVDR' data-post_id='3101'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s the difference between the security options for PPS?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-the-difference-between-the-security-options-for-pps\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Overview<\/p>\n<p>Some abbywinters.com accounts require you to manually ask us to charge your credit card:<\/p>\n<div class=\"gmail_default\">\n<ul>\n<li class=\"gmail_default\">To top-up your Pay-Per-Scene Wallet (PPS-W) account<\/li>\n<li class=\"gmail_default\">To buy a scene using PPS Direct (PPS-D)<\/li>\n<li>To pay for Private Playdate time<\/li>\n<\/ul>\n<p>Beyond the typical username-and-password, we provide two ways to verify it&#8217;s really you making this purchase.<\/p>\n<\/div>\n<h2>Security methods<\/h2>\n<div class=\"gmail_default\">\n<p class=\"gmail_default\">We have other several security measures to reduce the chance of this happening, but it can still occur (see our FAQ on\u00a0<a href=\"https:\/\/support.abbywinters.com\/i-think-my-account-has-been-hacked-what-do-i-do\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How did my account get hacked?<\/a>). For example;<\/p>\n<blockquote>\n<p class=\"gmail_default\">If someone got access to your abbywinters.com account, they cannot do any damage to you directly, but they can download shoots you have bought.<\/p>\n<p class=\"gmail_default\">If you have PPS-Wallet credit in your account, they can spend down that credit &#8211; meaning you miss out on spending that credit on scenes or Playdates you like!<\/p>\n<\/blockquote>\n<p class=\"gmail_default\">Thus, a <strong>secure password<\/strong> is important, a password that you do not use on other sites is always best (you should never use the same password more than once!). Using <a href=\"https:\/\/1password.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">1Password<\/a> or <a href=\"https:\/\/lastpass.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">LastPass<\/a> (free password managers) is strongly recommended, so you never need to remember complicated passwords.<\/p>\n<p>Beyond a username and password, we also have an additional security requirement for PPS accounts called <strong>Second Factor Authentication<\/strong> (abbreviated as &#8220;2FA&#8221;).<\/p>\n<p>A username and password is considered\u00a0<span style=\"text-decoration: underline\">one factor authentication<\/span>. Generally considered to be poor security, though convenient and well-established online. We want to take fewer risks with your money (while still being practical), so we require an <em>additional<\/em>\u00a0&#8220;factor&#8221; to prove it&#8217;s really you.<\/p>\n<p>You might already use two-factor authentication for online banking &#8211; you&#8217;re sent an SMS code to enter when logging in? Or when you log on to Facebook from a different computer, or when you forget your password for your Gmail account&#8230;<\/p>\n<p>Those are examples of\u00a0<strong>second factors<\/strong> of authentication (the first factor is the username\/password, or equivalent). Here&#8217;s a good <a href=\"https:\/\/nakedsecurity.sophos.com\/2016\/06\/27\/two-factor-authentication-2fa-why-you-should-care\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">blog post about 2FA for non-technical people<\/a>.<\/p>\n<p>We offer two options for two-factor authentication (2FA) for Pay Per Scene accounts:<\/p>\n<ol>\n<li>GMBill security question (<span style=\"color: #ff0000\">not recommended\u00a0\ud83d\ude26<\/span>)<\/li>\n<li>One Time Passwords (OTP) (<span style=\"color: #339966\">recommended\u00a0\ud83d\ude42<\/span>)<\/li>\n<\/ol>\n<h2 class=\"gmail_default\">GMBill security questions (default; <span style=\"color: #ff0000\">not recommended\u00a0\ud83d\ude26<\/span>)<\/h2>\n<p class=\"gmail_default\">This process asks for your username and password (the first factor), and a piece of data from your account when you first registered it with our biller GMB (the second factor). Some example second-factor questions might be:<\/p>\n<ul>\n<li>When does your credit card expire? (MM\/YYYY)<\/li>\n<li>What are the last four digits on your credit card?<\/li>\n<li>What is your email address?<\/li>\n<\/ul>\n<p>This is better than just the single factor of username-and-password, but not as good as our other method, a One Time Password second factor.<\/p>\n<p>It works well in principle, but what if you forget which credit card you used? <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Contacting Customer Support<\/a> will always resolve this, but if you get two questions wrong in a row, you will need to re-add your credit card details at GMB, to verify it&#8217;s really you (here&#8217;s <a href=\"https:\/\/support.abbywinters.com\/what-if-i-get-two-pps-security-questions-wrong\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">how to do that<\/a>).<\/p>\n<p>Overall, the GMB security questions <em>work<\/em>, but it can be frustrating and is not as secure as we would like.<\/p>\n<h2 class=\"gmail_default\">One Time Passwords (<span style=\"color: #339966\">Recommended!\u00a0\ud83d\ude42<\/span>)<\/h2>\n<p class=\"gmail_default\">For each purchase or top-up, you&#8217;re asked to enter a one-time password\u00a0 &#8211; a six digit number &#8211; from an app on your smartphone or computer, as the second factor of authentication.<\/p>\n<div id=\"attachment_2568\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/google-authenticator.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2568\" class=\"wp-image-2568 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/google-authenticator-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/google-authenticator-300x300.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/google-authenticator-150x150.png 150w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/google-authenticator.png 527w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2568\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: A screenshot of the <strong>Google Authenticator<\/strong> smartphone app. This user has two accounts registered for 2FA &#8211; the blurred out bits are the names of the websites. The six-digit numbers are the &#8220;one time passwords&#8221; that expire in 30 seconds (to be replaced by new one time passwords). The blue wedges indicate how much time is left before the one time passwords expire &#8211; about 6 seconds in this case.<\/p><\/div>\n<p>Read more about <a href=\"https:\/\/en.wikipedia.org\/wiki\/One-time_password\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">One Time Passwords on Wikipedia<\/a>.<\/p>\n<h2>Choosing a One-Time Password app<\/h2>\n<p>abbywinters.com does not make One-Time Password (OTP) apps &#8211; they are common tools in the computer industry. We do not get any kickbacks by recommending the specific apps we recommend.\u00a0These OTP apps are all free, secure, simple, and work reliably on iPhone and Android. OTP apps can be <strong>on your computer<\/strong>, or <strong>on your smart phone<\/strong>.<\/p>\n<p>The name of our site does not need to mentioned (by default it&#8217;s listed as &#8220;AW PPS&#8221;, you can edit this).<\/p>\n<p style=\"padding-left: 40px\"><strong>Google Authenticator: <\/strong>Simple and easy. This is what we use at abbywinters.com HQ. Recommended. Only for smartphones (Apple iOS and Android).<\/p>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.authenticator2\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">On Google Play store<\/a> |\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/app\/google-authenticator\/id388497605?mt=8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">On iOS Apple store<\/a><\/p>\n<p style=\"padding-left: 40px\"><strong>Authy: <\/strong>More powerful and still easy.\u00a0Also works on Windows PC&#8217;s and MacOS, download from <a href=\"https:\/\/authy.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Authy<\/a>.<\/p>\n<p style=\"padding-left: 40px\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.authy.authy\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">On Google Play store<\/a> | <a href=\"https:\/\/itunes.apple.com\/us\/app\/authy\/id494168017?mt=8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">On iOS Apple store<\/a><\/p>\n<p>Other suitable smartphone apps include;<\/p>\n<ul>\n<li><strong>Duo Mobile <\/strong>(<a href=\"https:\/\/itunes.apple.com\/us\/app\/duo-mobile\/id422663827?mt=8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">iOS<\/a>; <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.duosecurity.duomobile&amp;hl=en\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Android<\/a>)<\/li>\n<li><strong>Microsoft Authenticator<\/strong> (<a href=\"https:\/\/apps.apple.com\/us\/app\/microsoft-authenticator\/id983156458\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">iOS<\/a>; <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator&amp;hl=en_US\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Android<\/a>)<\/li>\n<li><strong>LastPass Authenticator<\/strong> (<a href=\"https:\/\/itunes.apple.com\/us\/app\/lastpass-authenticator\/id1079110004\/?at=1l3vs3K&amp;mt=8\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">iOS<\/a>; <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.lastpass.authenticator\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Android<\/a>)<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.yubico.com\/products\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Yubico<\/a> make a physical USB key that does the same thing, widely considered to be the most secure approach to 2FA (works, but probably overkill for us).<\/p>\n<p><a href=\"https:\/\/winauth.github.io\/winauth\/download.html\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">WinAuth<\/a> is an application for your Windows computer, and <a href=\"https:\/\/www.authy.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Authy<\/a> can be used on MacOS.<\/p>\n<h2 class=\"gmail_default\">Switching to use One Time Passwords (OTP) on abbywinters.com<\/h2>\n<p class=\"gmail_default\">All accounts use <strong>GMBill security questions<\/strong> by default when they are created, and need to be manually switched to use the more-secure One-Time-Password (OTP) method instead. Takes less than five minutes to get that set up:<\/p>\n<div class=\"gmail_default\">\n<ol>\n<li>Choose a 2FA application\n<ol>\n<li>See &#8220;Choosing a One-Time Password app&#8221; above<\/li>\n<li>Get it installed and set up<\/li>\n<\/ol>\n<\/li>\n<li class=\"gmail_default\">Visit <a href=\"https:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">your Preferences page<\/a>\u00a0 on abbywinters.com\n<ol>\n<li class=\"gmail_default\">That link will work if you are logged in<\/li>\n<\/ol>\n<\/li>\n<li class=\"gmail_default\">On the Pay Per Scene tab, <em>PPS Wallet top up and PPS Direct scene purchase security<\/em>\u00a0panel, select the option\u00a0<strong>2-Factor Authentication<\/strong>.<\/li>\n<li class=\"gmail_default\">Re-add your credit card details in GMBill\n<ol>\n<li>Follow the supplied instructions<\/li>\n<li>Check the <a href=\"https:\/\/cards.gmbill.com\/ufaqs\/how-can-i-update-my-credit-card-details\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">How can I update my credit card? FAQ page<\/a> on GMB&#8217;s site for more detailed instructions<\/li>\n<\/ol>\n<\/li>\n<li>Add AW PPS as an authentication source\n<ol>\n<li>We&#8217;ll assume you&#8217;re using a smartphone app; apps on your computer are similar, but slightly different<\/li>\n<li class=\"gmail_default\">A QR code (a white square with small black squares inside, <a href=\"https:\/\/en.wikipedia.org\/wiki\/QR_code\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">more info<\/a>) appears on screen &#8211; see example below.<\/li>\n<li class=\"gmail_default\">In the OTP app on your smartphone, add a new site (plus button)<\/li>\n<li class=\"gmail_default\">Select &#8220;Scan a barcode&#8221;. The smartphone&#8217;s camera activates.<\/li>\n<li class=\"gmail_default\">Align the QR code on screen in the viewfinder of your smartphone.\u00a0Should only take a second to be recognised.<\/li>\n<li class=\"gmail_default\">abbywinters.com is added to your OTP app as &#8220;AW PPS (username)&#8221;. You can rename this if you wish &#8211; long-press to edit.<\/li>\n<li class=\"gmail_default\">A six digit number is shown for 30 seconds, then is replaced with a new six-digit number. This happens forever &#8211; these are the one time passwords.<\/li>\n<\/ol>\n<\/li>\n<li class=\"gmail_default\">As prompted, enter the current one time password (six digit code)\n<ol>\n<li class=\"gmail_default\">As currently shown in your OTP app<\/li>\n<\/ol>\n<\/li>\n<li class=\"gmail_default\">The page on abbywinters.com shows a &#8220;Success!&#8221; message\n<ol>\n<li class=\"gmail_default\">Second-factor One Time Passwords are now set up!<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<div id=\"attachment_2747\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/2fa-barcode.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2747\" class=\"wp-image-2747 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/2fa-barcode-1024x507.png\" alt=\"\" width=\"640\" height=\"317\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/2fa-barcode-1024x507.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/2fa-barcode-300x148.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/2fa-barcode-768x380.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/08\/2fa-barcode.png 1398w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2747\" class=\"wp-caption-text\">ABOVE: An example of the QR shown at step 3 of the 2FA setup. Your QR code will look different to this.<\/p><\/div>\n<h3>What now?<\/h3>\n<p class=\"gmail_default\">When you go to make a charge to your credit card (ie, top-up your Pay Per Scene Wallet) from now on, you&#8217;ll be asked for the six-digit number shown in your OTP app (which changes every 30 seconds).<\/p>\n<p class=\"gmail_default\">Your OTP app keeps this in sync with our servers, so only someone with access to your phone <em>and<\/em> your username &amp; password can make a charge to your card (hopefully, that&#8217;s only ever <strong>you<\/strong>!).<\/p>\n<p class=\"gmail_default\">You&#8217;ll need to enter the one-time password for each charge we make to your credit card.<\/p>\n<h2 class=\"gmail_default\">To change back to the less-secure GMB Security questions\u00a0<span style=\"color: #ff0000\">\ud83d\ude26<\/span><\/h2>\n<p>This is <span style=\"color: #ff0000\"><strong>not recommended<\/strong><\/span>, because the GMB Security Questions are less-secure than the One Time Password method.<\/p>\n<p class=\"gmail_default\">To change back to the GMB security Questions, visit your <a href=\"https:\/\/www.abbywinters.com\/myaccount\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Preferences page<\/a> (that link will work if you are logged in), Pay Per Scene tab, and choose from the two options, <strong>GMBill security questions<\/strong>\u00a0(instead of\u00a0<strong>OTP<\/strong>).<\/p>\n<p class=\"gmail_default\">Simply select\u00a0<strong>GMBill security questions<\/strong>, and from then on you&#8217;ll be asked the security questions instead of the second-factor authentication number &#8211; however, again, this is not recommended!).<\/p>\n<\/div>\n<p>We currently offer a free scene token to encourage you to make this switch, but we may not do that forever. While it might seem like you can get unlimited scene tokens for switch back and forth, we&#8217;ve already thought of that, sorry.\u00a0\ud83e\udd2f<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3103-jQYFMSK1lP' data-post_id='3103'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhere are the scenes I have bought?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/where-are-the-scenes-i-have-bought\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>As soon as you buy a scene, as you are on the scene page, you can immediately view the images and video for that scene.<\/p>\n<p>However, the scene is is also stored in your <strong>Digital Locker<\/strong>, securely, forever. \u00a0You can come back and view the scene as many times as you want (stream video from our site, or download video, and images).<\/p>\n<p>Your Digital Locker is linked on every page on the site &#8211; click on your username in the top right corner, and select &#8220;Digital locker&#8221;.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-newer-design.jpg\" rel=\"attachment wp-att-2392 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2392\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-newer-design.jpg\" alt=\"digital locker newer design\" width=\"462\" height=\"322\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-newer-design.jpg 462w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-newer-design-300x209.jpg 300w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/a><\/p>\n<div id=\"attachment_2394\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-look.jpg\" rel=\"attachment wp-att-2394 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2394\" class=\"size-large wp-image-2394\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-look-1024x327.jpg\" alt=\"ABOVE: \" width=\"640\" height=\"204\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-look-1024x327.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-look-300x96.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-look-768x245.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2017\/05\/digital-locker-look.jpg 1912w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2394\" class=\"wp-caption-text\">ABOVE: How the Digital Locker looks. Select a scene to look at the images and video from that scene.<\/p><\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>Technical<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='technical' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3076-A32G3u60en' data-post_id='3076'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCan I use a download manager with your site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/can-i-use-a-download-manager-with-your-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"DLM\" class=\"answerWrap\">\n<p>Absolutely, we encourage and support the use of Download Managers!<\/p>\n<p><strong>Download managers (DLM\u2019s) are useful in many situations:<\/strong><\/p>\n<ul>\n<li>If you are having problems maintaining extended downloads, getting partial files downloaded instead of whole ones<\/li>\n<li>If you are on a slow connection like dial-up<\/li>\n<li>If you want to queue our larger files to download overnight while you sleep or are at work<\/li>\n<li>If you want to concurrently download several files at once<\/li>\n<\/ul>\n<p>These are applications that provide a feature called Keep-Alive, which should maintain an open connection and continuous download that overrides any unexpected interruption, and also can resume interrupted downloads should you be disconnected midway through.<\/p>\n<p><strong>When you set up your DLM, please note these points:<\/strong><\/p>\n<ul>\n<li>First, you must log into the site and check the \u201cRemember me\u201d box \u2013 without this, the required cookie will not be set.<\/li>\n<li>Your download manager need to be configured to accept cookies from your default web browser (they may do this by default)<\/li>\n<li>Your web browser may need to be set to explicitly allow cookies from us<\/li>\n<li>Links to media files are temporary, lasting only 24 hours. If your DLM tries to download a file using a link generated more than 24 hours ago, it will fail.<\/li>\n<\/ul>\n<h3>Recommended Download Managers For PCs<\/h3>\n<p>If you\u2019re willing to put up with reminders to buy it, Get Right is free. It\u2019s one of the older more established download managers out there, and works for our site as long as you have cookies enabled. You should be able to use any browser with it.<\/p>\n<p>Firefox has an awesome addon download manager called DownThemAll. Free, simple to install, effective.<\/p>\n<p>Lightning Download Shareware (after 30 days some features are disabled) but inexpensive anyway, Lightning Download seems to work well as long as you have installed a cookie via IE and then set the app to allow cookies.<\/p>\n<h3>Recommended Download Managers For Macs<\/h3>\n<p>Download Deputy, Speed Download &amp; igetter are not bad, apparently, and each seem to be pretty similar to each other. They all have many useful features and attractive logical interfaces.<\/p>\n<h3>Recommended Download Managers For Linux<\/h3>\n<p class=\"MsoPlainText\">In Ubuntu 11.10, for firefox the, combination of the<br \/>\nflashgot plugin and the external download manager uGet works very well.<\/p>\n<p>Wget (Linux) (http:\/\/www.gnu.org\/software\/wget\/wget.html) The following, simple option for the Linux\/Unix wget command will allow the download of files.<\/p>\n<p>wget \u2013header \u201cCookie: user=[value]\u201d [file_to_download] Replace the [value] with the cookie value for user, which you can find with your browser\u2019s cookie manager. Of course, replace [file_to_download] with the zip file or video you want to download.<\/p>\n<p>It will also work if you tell it to load your Netscape\/Mozilla\/Firefox cookie file (cookies.txt).<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3075-5NsE6B5vYf' data-post_id='3075'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I keep my use of your site confidential?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-keep-my-use-of-your-site-confidential\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Confidential\" class=\"answerWrap\">\n<p>We hope you\u2019ll share your subscription with your life partner. We have a lot\u00a0of feedback from members who have done this, and found it to be a great\u00a0experience. Many people \u2013 especially women \u2013 once viewing our site, are\u00a0pleased to see that erotica can be produced with respect and empowerment.\u00a0But at the same time, we know that some partners are just not accepting of viewing erotica.<\/p>\n<p>Some of our customers want to keep their surfing of our site confidential.\u00a0There are a number of techniques you can use to do this, depending on the\u00a0level of privacy required, money available, and technical expertise.\u00a0Our ideas\u00a0are listed in rough &#8220;easiness&#8221; order, easiest first. You can always find out\u00a0more about these methods by doing Google searches \u2013 this is a basic list to\u00a0give you some ideas of the possibilities.<\/p>\n<p>Warning: many of these methods will not provide confidentiality from\u00a0children (who tend to know a lot more about computers!) or legal authorities.\u00a0If viewing our site is not legal in your jurisdiction, you\u2019re on your own!\u00a0You can <a href=\"http:\/\/www.abbywinters.com\/about\/title18\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">read up on the legal standards we meet<\/a>. \u00a0Also, most of these methods work for any adult site or media\u00a0content, not just ours.<\/p>\n<p>We request you do not make our site available to\u00a0children of any age, but it is beyond the scope of this FAQ to provide\u00a0details on how to do this. One good place for help is at <a href=\"http:\/\/www.netsmartz.org\/InternetSafety\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.netsmartz.org\/InternetSafety<\/a>.<\/p>\n<h3>Pay by cash, instead of credit card<\/h3>\n<p>Paying by cash ensures there are no \u201cmysterious\u201d billings to your credit\u00a0card. However, if you do pay by credit card, your statement will show &#8220;GMBILL.COM AMS AW&#8221;, or &#8220;CCBILL.COM&#8221;. More info on our <a href=\"http:\/\/www.abbywinters.com\/join\/paybymail\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">pay-by-mail<\/a> page.<\/p>\n<h3>Do not bookmark our site<\/h3>\n<p>Bookmarking our site leaves a clear and obvious link to us from your computer. You could either not bookmark the site at all (make sure you remember our name \u2013 you can always google it!).<\/p>\n<p>We encourage everyone to use the separate user function of modern browsers (for example, you log in to your browser account and use it, your wife has her own browser account). This means, your bookmarks (and history, and preferences and cookies, etc) are kept separate from the other person.<\/p>\n<h3>Use Chrome web browser, and log in \/ log out<\/h3>\n<p>Recent additions to the excellent Chrome web browser mean that users can log in to the browser, and see all their bookmarks, saved passwords, and so on. When you log out, all the history, bookmarks, cookies, everything &#8220;disappears&#8221; &#8211; securely backed up on Google&#8217;s servers, ready for when you next log in to the browser, on any computer.<\/p>\n<h3>Clear history<\/h3>\n<p>Clearing the \u201chistory\u201d when you browse abbywinters.com means the next person\u00a0who uses the computer cannot see where you have been on the Internet. The\u00a0browser history can go back many months, and is searchable in most web\u00a0browsers. Most browsers have a \u201cHistory\u201d menu, with history options there,\u00a0or on the web browser\u2019s options page.<\/p>\n<p>If you cannot work it out, do a google search for your browser name and\u00a0version and \u201cclear history\u201d, like this (note that the version of your\u00a0browser can affect the instructions):<\/p>\n<pre>internet explorer 10 clear history<\/pre>\n<p>You can set some browsers to never record your browsing history, or to go<br \/>\ninto \u201cstealth mode\u201d (sometimes called &#8220;incognito mode&#8221;) for particular sites or periods, where no history is\u00a0recorded. We use and recommend the excellent\u00a0<a href=\"https:\/\/www.google.com\/chrome\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Chrome<\/a>\u00a0web browser, which provides\u00a0this and many other features.<\/p>\n<h3>Don\u2019t save your username and password<\/h3>\n<p>Most web browsers, and our web site, offer to remember your username and\u00a0password, to make it easy for you to log in each time you visit. If you use\u00a0those tools, you may leave signs of visiting our site. Select \u201cno\u201d when\u00a0asked by your browser to save your login info.<\/p>\n<h3>Delete Cookies<\/h3>\n<p>We also provide tools to keep your info each time you visit (review our\u00a0<a href=\"http:\/\/www.abbywinters.com\/about\/privacypolicy\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">privacy policy<\/a> for details on specifics). To remove that from your\u00a0computer, you must delete<em> abbywinters.com<\/em> cookies. Cookies help you in a\u00a0lot of ways, and you will find changes you make on the site \u2013\u00a0some\u00a0preferences \u2013 will be forgotten if you remove our cookies. However, cookies\u00a0can also lead a snoop to us. You can set your browser to never accept<br \/>\ncookies from our site. This can be set in the \u201coptions\u201d part of your\u00a0browser, though that will make the site more cumbersome to use.<\/p>\n<p>If you cannot work it out, do a Google search for your browser name and\u00a0version and \u201cclearing cookies\u201d, like this:<\/p>\n<pre>internet explorer 10 clearing cookies<\/pre>\n<h3>Don\u2019t download, only stream\u00a0online<\/h3>\n<p>If you download and save files to your computer, there will be content on\u00a0your computer which could easily lead someone to our site \u2013 all our\u00a0images and video have our name on them, for example. You can view our images\u00a0and video (as streaming, like YouTube) online-only, and make lists and groups of\u00a0your favourite stuff. That means that you have to be online to view our\u00a0stuff, and that you may\u00a0see reduced quality compared to \u00a0downloading, but\u00a0the privacy may be worth it, and the quality-hit is not <em>too<\/em> bad (depending\u00a0on the speed of your internet connection).<\/p>\n<h3>Create a separate user account on your computer, that only you use<\/h3>\n<p>It\u2019s possible to create a separate user account on all modern computers.\u00a0Your partner logs in on her account, and you log in on yours. The web\u00a0browser settings will be yours alone (e.g., history, cookies), but any files\u00a0stored on your computer will still be visible, so some of the methods we\u00a0describe below should still be used.<\/p>\n<p>This does involve some messing around with computer settings, and is\u00a0particularly difficult in some operating systems, if you do not know how.\u00a0Google is your friend.<\/p>\n<h3>SHIFT-delete media<\/h3>\n<p>If you do download media, after you have watched\u00a0it out, you can delete it.\u00a0Deleting, on most computers, puts the media in a \u201clist of things to delete\u00a0one day\u201d place, and does not <em>actually<\/em> remove it from your computer. This is\u00a0useful if you delete something accidentally, and want to get it back \u2013 look\u00a0in your \u201cRecycle bin\u201d or &#8220;Trash can&#8221; on the desktop of your computer.<\/p>\n<p>However, you can <em>force<\/em> a complete deletion (bypassing the trash can \/ recycle bin), by selecting the files, holding\u00a0down a SHIFT key on your keyboard, then tapping DELETE. Double check by\u00a0opening the recycle bin, and ensuring the files are not there. If they are,\u00a0you can select them and tap the DELETE key again, and they will be gone for\u00a0good.<\/p>\n<p>Note that SHIFT-delete does not make the files <em>impossible<\/em>\u00a0to get back \u2013\u00a0anyone with moderate computer skills (say, a child 12 or older), and an\u00a0inquisitive mind, will be able to get the files back, <em>if they know they\u00a0<\/em><em>exist<\/em>. SHIFT-delete protects you from casual browsing of your computer.<\/p>\n<p>If using a Mac, the equivalent is command-shift-delete.<\/p>\n<h3>Store downloaded media in a hidden directory<\/h3>\n<p>You can store media you download from us in a hidden directory (or,\u00a0\u201cfolder\u201d). Make a new folder somewhere (the less obvious place you store\u00a0this folder, the safer it is), move media into it, then right click on the\u00a0folder, select Properties, and check the \u201chidden\u201d box, then click OK. The\u00a0folder will disappear \u2013 but it\u2019s still there.<\/p>\n<p>To get it back, in Explorer, go to Tools, Folder options, view tab, select\u00a0\u201cshow hidden files and folders\u201d. Anyone can do this, of course, so placing\u00a0the folder in an out-of-the-way place initially helps. Don\u2019t forget to set\u00a0this same setting back to \u201cdo not show hidden files and folders\u201d when you\u00a0are done!<\/p>\n<p>Also, don\u2019t forget where you put your special folder \u2013 that would be very\u00a0disappointing!<\/p>\n<h3>Store downloaded media in an encrypted partition<\/h3>\n<p>There are many programs around that can make an encrypted \u201cpartition\u201d of\u00a0your hard drive. You select the capacity of this partition, and it makes it\u00a0super-secure (even the CIA would take years to crack it, for example). This is\u00a0extremely secure, but the presence of the program on your computer may raise\u00a0questions itself. These programs sometimes have a \u201cstealth mode\u201d to fix\u00a0this.<\/p>\n<p>There is a minor speed-decrease when using encrypted partitions, but if your\u00a0computer is reasonably new, this will not be noticeable. The more secure the\u00a0encryption you use, the bigger the speed decrease.<\/p>\n<p>We recommend <a href=\"http:\/\/www.truecrypt.org\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">TrueCrypt<\/a>, free and effective. Don\u2019t forget your password \u2013\u00a0you\u2019ll lose access to your files forever!<\/p>\n<h3>View the site on a computer only you use<\/h3>\n<p>Buy a brand new computer for your partner, and use your old one \u201cjust for\u00a0tinkering\u201d. Put a password on the BIOS, so only people who know the password\u00a0can do anything. Lock the computer&#8217;s screen, so a password is required before it can be used. Do a google search on \u201csetting BIOS password\u201d.<\/p>\n<h3>Download material, store and view it offline<\/h3>\n<p>You can download material from our site, then store it offline. This might\u00a0be on USB sticks \u2013 you can get 128Gb ones now, which is a heck of a lot of AW\u00a0content! \u2013 or USB hard drives, which can be 500Gb, run from your USB port,\u00a0and cost around US$80. Storing this drive somewhere safe is easy and\u00a0discreet and portable.<\/p>\n<h3>Run your whole OS on a USB drive<\/h3>\n<p>It\u2019s possible to boot an operating system from a USB flash drive as well.\u00a0You use this OS for your personal browsing, and everyone else who uses the\u00a0computer uses the computer\u2019s installed operating system. It can be a fun\u00a0project (and is very useful if travelling), but requires significant\u00a0computer skills. Google is your friend!<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3067-Cl94n9afuo' data-post_id='3067'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow come images on pages are not appearing?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-come-images-on-pages-are-not-appearing\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Sometimes, for some customers pages load on our site with no images visible, like this:<\/p>\n<div id=\"attachment_2104\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/no-images-visible-on-page.png\" rel=\"attachment wp-att-2104 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2104\" class=\"size-large wp-image-2104\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/no-images-visible-on-page-1024x277.png\" alt=\"ABOVE: An example of part of a page with no images. :(\" width=\"640\" height=\"173\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/no-images-visible-on-page-1024x277.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/no-images-visible-on-page-300x81.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/no-images-visible-on-page-768x207.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/11\/no-images-visible-on-page.png 1488w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2104\" class=\"wp-caption-text\">ABOVE: An example of part of a page with no images. \ud83d\ude41<\/p><\/div>\n<p>This may be caused by an issue at your ISP, and we can help advise you on how to get that fixed.<\/p>\n<p>There are two things we need to start fixing it:<\/p>\n<ol>\n<li>A traceroute to hw01.abbywinters.com &#8211; send this to us<\/li>\n<li>A description of what happens when you <a href=\"https:\/\/hw01.abbywinters.com\/cdn-diagnostics\/logo.png?ttl=1542088063&amp;token=078043a99d42f7a7a30ce7156946330b\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">load this link<\/a><\/li>\n<\/ol>\n<p>You can <a href=\"https:\/\/support.abbywinters.com\/how-do-i-do-a-traceroute\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">learn how to make a traceroute<\/a>\u00a0on another FAQ page here on our site.<\/p>\n<p>&#8212;<\/p>\n<p>After waiting for his ISP to resolve the issue, one customer reported:<\/p>\n<blockquote>\n<div>Meanwhile I installed the newest Opera browser with VPN function and\u00a0enjoy your site without any problems.:) Opera automatically selects my\u00a0IP address location (Europe, US etc.) in order to optimize performance\u00a0for each internet resource I use. I can also select my virtual location\u00a0manually. It works really great! And unlike other VPN services it&#8217;s\u00a0absolutely free of charge. Now AW works even faster than before! No\u00a0hassle at all. \ud83d\ude42<\/div>\n<\/blockquote>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3070-2C59BWkypb' data-post_id='3070'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow come it&#8217;s slow to download from your site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-come-its-slow-to-download-from-your-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2>Overview<\/h2>\n<p>Download speed on the internet is a complex matter, so we have prepared some info to help understand the factors involved. This article is long and detailed, but there is a lot of ground to cover (if you\u2019re not a network engineering geek, don\u2019t ignore this! We\u2019ve written it with regular internet users in mind!).<\/p>\n<p><strong>If you\u2019re finding our site slow<\/strong>, it\u2019s possible there is an issue on our end, but this is unlikely. When there is a problem at our end, we&#8217;ll mention it on our Twitter feed (<a href=\"https:\/\/twitter.com\/abbywinters?lang=en\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">@abbywinters<\/a>).<\/p>\n<p>Much more likely, is that <strong>there is an internet routing issue between you and us<\/strong>. If AW support staff have directed you to this page, this will be the reason.<\/p>\n<h2 class=\"answerWrap\">abbywinters.com servers<\/h2>\n<p>Because we\u2019re a big site, we have a \u201ccluster\u201d of servers that host our site. Our servers are located in North Virginia (on AWS, Amazon Web Services), directly connected to several major internet backbones.<\/p>\n<p>Like all media-based websites, we use a CDN (Content Delivery Network) to distribute media files to customers. These services store a selection of our most frequently accessed files at dozens of locations around the world &#8211; the closer data is to you, the faster you get it.<\/p>\n<h2>CDN delays<\/h2>\n<p>This means that popular files are more likely to work well. Older, less-often-accessed files will not be on CDN&#8217;s, and so need to be pulled from our server to the CDN. This takes just a few seconds extra (for example, you visit a video page, press Play. Instead of playback starting in 1-2 seconds, it might be 5-9 seconds).<\/p>\n<p>While you&#8217;re steaming\u00a0a scene being pulled from our servers, you may see start-stop behaviour, and be unable to jump ahead (because that\u00a0video file is not yet completely on your nearest CDN location). Watching at normal speed is typically better (ie, without jumping forwards). Alternately, reload the page, and try to stream again, and it will typically work better (because the file will have finished copying to a CDN node close to you).<\/p>\n<h2>Hackers<\/h2>\n<p>On rare occasions, hackers use a network of thousands of &#8220;zombie&#8221; computers whose power they steal using trojan code (commonly called a \u201cmalware\u201d) attack us. The owners of these computers may never know it\u2019s happening. These are called DDoS (<a href=\"http:\/\/en.wikipedia.org\/wiki\/DDos\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Distributed Denial of Service<\/a>) attacks \u2013 the hackers are denying paying customers from using our service.<\/p>\n<p>With improved server and security technology these attacks have become less frequent than they were in the 2000 and early 2010&#8217;s (now, just a few times\u00a0a year), but when they do occur, they\u2019re beyond our control. In fact, they are beyond <em>any<\/em> one person\u2019s or company\u2019s control. Large companies like banks and Facebook and Twitter\u00a0have to deal with these more often than we do.<\/p>\n<p>Should one of these attacks occur, you may find the site slow to browse, and may see error messages. Our web hosting company works to deny access to those computers doing their nefarious work, and service returns to normal in a few hours.<\/p>\n<h2>Defining &#8220;slow&#8221;<\/h2>\n<p>There are two aspects to slow:<\/p>\n<ol>\n<li>Browsing speed (latency)<\/li>\n<li>Raw download speed (throughput)<\/li>\n<\/ol>\n<p>If there&#8217;s a problem, it&#8217;s typically one or the other (though, satellite internet connections usually suffer from both).<\/p>\n<h3>Browsing speed (\u201clatency\u201d)<\/h3>\n<p>In lay terms, <em>latency<\/em> is\u00a0how fast your computer and our server can talk &#8211;\u00a0how long it takes for you to browse from one page to another on our site, or how fast a page of thumbnails takes to download.<\/p>\n<p>As a <i>rough<\/i> guide, on a regular broadband connection, you should see <i>at least<\/i> several dozen thumbnails per second appear on a page (more commonly, 100 thumbnails in under two seconds). As a web page consists of many small elements, \u201clatency\u201d becomes an issue. A <em>low latency<\/em> connection will appear to \u201cbrowse fast\u201d to you. As an example, the website of your ISP would usually browse <em>fast<\/em> \u2013 because you\u2019re directly connected to them, you\u2019ll have low latency.<\/p>\n<p>Higher latency connections will usually be further away from the host (for example, accessing our site from Australia, with the servers in the US), and go through more \u201chops\u201d. That being said, our site browses fine from Australia&#8230; it&#8217;s just faster in the Atlantic NorthEast of the US.<\/p>\n<p><strong>Hops?<\/strong><\/p>\n<p>A hop is a node (a computer of some kind) on the internet path that the data between you and us travels. There may be as few as five hops between you and our servers, or as many as 40, but between 15 and 30 is most common. More hops can\u00a0mean higher latency (slower browsing).<\/p>\n<h3>Raw download speed (\u201cthroughput\u201d)<\/h3>\n<p>This is how fast you can download a single large file, say, a 40Mb zip or 500Mb video. Your web browser probably displays this figure as it downloads, measured in kilobytes per second, but it might be hidden a little.<\/p>\n<div id=\"attachment_2577\" style=\"width: 711px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2577\" class=\"size-full wp-image-2577\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed.png\" alt=\"\" width=\"701\" height=\"183\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed.png 701w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed-300x78.png 300w\" sizes=\"auto, (max-width: 701px) 100vw, 701px\" \/><\/a><p id=\"caption-attachment-2577\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: This screenshot from the Chrome browser, in the Downloads window (CTRL-J, CMD-J on Mac). The speed here is 1135Kb\/second &#8211; very good. Same for Firefox. Safari, &#8220;Show downloads&#8221; button top right of browser.<\/p><\/div>\n<p>A typical broadband user should be able to get 250 to 400 Kb\/sec from us. Our servers support a much higher load \u2013 some people get up to 30,000 Kb\/sec (!) but that&#8217;s due to their own faster internet connections (for example, fibre).<\/p>\n<hr \/>\n<h3>Other downloads<\/h3>\n<p>Both \u201clatency\u201d and \u201cthroughput\u201d are affected by other activity your internet connection is undergoing. If you\u2019re actively downloading stuff from other sites (or browsing lots of web pages, sharing torrents, your virus program or operating system is updating itself, etc), our site may appear slow, because it\u2019s sharing your connection with the other streams of data. To assess our site specifically, please ensure you are <i>only<\/i> downloading from us.<\/p>\n<p>If you use filesharing software like BitTorrent, please make sure these programs do not use more than 80% of your upload speed, or your browser will have a hard time requesting files from us \u2013 if your software does not have the ability to limit bandwidth usage, install software that does.<\/p>\n<h2>Timeframe<\/h2>\n<p>We need to establish if your download speed problems happen:<\/p>\n<ul>\n<li>All the time<\/li>\n<li>Just right now<\/li>\n<li>Since x<\/li>\n<\/ul>\n<p>We know that download troubles are frustrating, that you want someone to blame, and you have emailed us as soon as you have a problem with the service you\u2019re paying for\u2026 but it\u2019s probably not our fault!<\/p>\n<p>The internet is an extremely complex system, but it works well most of the time. Sometimes, parts of it break, so the stream of data has to be routed through a different, less efficient path. This can mean a system that usually does not handle much traffic suddenly finds itself inundated, and struggles to keep up. The path your data takes may go through anywhere from 10 to 40 computers (\u201chops\u201d), so there is plenty of room for things to break.<\/p>\n<p>Luckily, problems are often fixed quickly \u2013 sometimes you might not even notice, other times, it might be slow for a few hours, then right itself. It might be days, it could even be months; it\u2019s usually a matter of hours.<\/p>\n<p><strong>Comparing us to other sites<\/strong><\/p>\n<p>If you say that our site is slow, but \u201call\u201d other sites you try are fast, that\u2019s a useful test, but not the end of the story. It means that there is not a problem with your connection to the internet, which is good to know.<\/p>\n<p>But, say your path to us is 30 hops (the stream of data passes through 30 separate computers to reach us, 30 is a realistic number). The first 10 hops are from your computer, your ISP, your ISP\u2019s head office, your ISP\u2019s supplier, your country\u2019s backbone supplier (and a few other machines in the middle). After that, the stream of data could go in one route to google.com, but a totally different route to abbywinters.com. Just because Google is fast, does not mean there is a problem at our end \u2013 there are 20 other computers that could be causing the problem!<\/p>\n<h2>Troubleshooting: Try using a different network<\/h2>\n<p>The best way to identify your slow speed issue is to try using a different network (that is, a different ISP, or at least, connection method). Some examples include:<\/p>\n<ul>\n<li>Visit a friend and try doing the same thing on their computer (or, bring your laptop). How is it different? (we recommend using an incognito browser, and emailing yourself a link to a video page to use).<\/li>\n<li>Create an internet hotspot on your phone and connect your device by wifi (only relevant if it&#8217;s a 4G connection). How is it different?<\/li>\n<li>Just browse the site on your 4G phone (not connected to wifi), and go to download a video (no need to download the whole thing).\u00a0How is it different?<\/li>\n<\/ul>\n<h2>Solution: Consider using a download manager<\/h2>\n<p>If you&#8217;re on a low-bandwidth connection (that is, our site and perhaps others are never fast for you), a download manager can help.<\/p>\n<p>Browser-based download managers can considerably increase effective download speeds, by downloading\u00a0a file in multiple parallel segments. If your max download rate is 800kb\/s and if your internet connection supports higher throughput, you can download with 4 parallel threads giving an effective 3.2Mbps download rate (4 x 800kb\/s). <a href=\"https:\/\/addons.mozilla.org\/en-US\/firefox\/addon\/downthemall\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Download Them All<\/a> is one such plugin for Firefox, and <a href=\"https:\/\/chrome.google.com\/webstore\/detail\/turbo-download-manager\/kemfccojgjoilhfmcblgimbggikekjip?hl=en\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Turbo Download Manager for Chrome<\/a>.<\/p>\n<p><strong>To help you further\u2026<\/strong><\/p>\n<p>All of this info may have helped you resolve the problem (or, the problem may have resolved itself by now). If not, we can investigate further.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2579-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2579\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/3143#wpcf7-f2579-o2\" method=\"post\" class=\"wpcf7-form init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2579\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2579-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p>What's actually affecting you? (see above for definitions)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"issue\" value=\"Latency (pages slow to load)\" \/><span class=\"wpcf7-list-item-label\">Latency (pages slow to load)<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"issue\" value=\"Throughput (videos slow to download)\" \/><span class=\"wpcf7-list-item-label\">Throughput (videos slow to download)<\/span><\/span><\/span><\/span>\n<\/p>\n<p>When is this problem happening for you?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Timing\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"Timing\" value=\"All the time\" \/><span class=\"wpcf7-list-item-label\">All the time<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"Timing\" value=\"Just right now\" \/><span class=\"wpcf7-list-item-label\">Just right now<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"Timing\" value=\"Always since x\" \/><span class=\"wpcf7-list-item-label\">Always since x<\/span><\/span><\/span><\/span>\n<\/p>\n<p>What download speed (throughput) do you normally see, and what download speed do you see now? (skip if your issue is latency-related)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"throughput-diff\"><textarea cols=\"80\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"throughput-diff\"><\/textarea><\/span>\n<\/p>\n<p>What latency do you normally see, and what latency do you see now? (skip if your issue is throughput-related)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"latency-diff\"><textarea cols=\"80\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"latency-diff\"><\/textarea><\/span>\n<\/p>\n<p>What happened when you tried a different network? (see \"Troubleshooting: Trying a different network\", above)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"trying-diff-network\"><textarea cols=\"80\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" name=\"trying-diff-network\"><\/textarea><\/span>\n<\/p>\n<p><label> Additional info is helpful<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"80\" rows=\"8\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><br \/>\nSee our <a href=\"https:\/\/support.abbywinters.com\/privacy-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a> for information on how we handle your request. We'll always respond within one business day, but our response may go to your Spam box - please check there, and whitelist us!\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3073-vg6o1tAyGx' data-post_id='3073'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I add you to my &#8216;whitelist&#8217;?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-add-you-to-my-whitelist\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"whitelist\" class=\"answerWrap\">\n<p>To receive emails from us, you will need to \u201cwhitelist\u201d our email addresses, so your mail program does not assume our messages are spam. It\u2019s best to do this when you first join, so you\u2019re assured of getting all messages from us. We use these email addresses to send \/ reply to you:<\/p>\n<ul>\n<li>support@abbywinters.com<\/li>\n<li>accounts@abbywinters.com<\/li>\n<li>abby@abbywinters.com<\/li>\n<li>bugreport@abbywinters.com<\/li>\n<li>support@gmbill.com<\/li>\n<\/ul>\n<p>Because there are many mail providers, and they are upgraded all the time, rather than provide instructions here, we have linked to some search results. If your Mail provider is not listed, simply do a Google search for:<\/p>\n<pre>how do I whitelist a sender in\u00a0yahoo mail<\/pre>\n<p>Here are some of the most common email providers, with links to search results:<\/p>\n<p><a href=\"https:\/\/www.google.com\/#hl=en&amp;sugexp=pfwl&amp;tok=L5oremwt26RijqVsJiMnCQ&amp;cp=11&amp;gs_id=4k&amp;xhr=t&amp;q=whitelist+gmail&amp;pf=p&amp;sclient=psy-ab&amp;safe=off&amp;source=hp&amp;pbx=1&amp;oq=whitelist+g&amp;aq=0&amp;aqi=g4&amp;aql=&amp;gs_sm=&amp;gs_upl=&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Gmail<\/a>, <a href=\"https:\/\/www.google.com\/#hl=en&amp;sugexp=pfwl&amp;tok=L5oremwt26RijqVsJiMnCQ&amp;cp=15&amp;gs_id=168&amp;xhr=t&amp;q=how+do+I+white+list+in+hotmail&amp;pq=how+do+i+whitelist+in+hotmail&amp;pf=p&amp;sclient=psy-ab&amp;safe=off&amp;source=hp&amp;pbx=1&amp;oq=how+do+I+white+list+in+hotmail&amp;aq=f&amp;aqi=&amp;aql=&amp;gs_sm=&amp;gs_upl=&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Hotmail<\/a>, <a href=\"https:\/\/www.google.com\/#sclient=psy-ab&amp;hl=en&amp;safe=off&amp;source=hp&amp;q=how+do+I+white+list+in+AOL&amp;pbx=1&amp;oq=how+do+I+white+list+in+AOL&amp;aq=f&amp;aqi=q-w1&amp;aql=&amp;gs_sm=e&amp;gs_upl=19856l19885l6l20064l3l2l0l0l0l0l148l148l0.1l1l0&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">AOL<\/a>, <a href=\"https:\/\/www.google.com\/#sclient=psy-ab&amp;hl=en&amp;safe=off&amp;source=hp&amp;q=how+do+I+white+list+in+ATT&amp;pbx=1&amp;oq=how+do+I+white+list+in+ATT&amp;aq=f&amp;aqi=&amp;aql=&amp;gs_sm=e&amp;gs_upl=35496l36096l7l36371l4l3l0l0l0l0l308l308l3-1l2l0&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">AT&amp;T<\/a>, <a href=\"https:\/\/www.google.com\/#hl=en&amp;sugexp=pfwl&amp;tok=L5oremwt26RijqVsJiMnCQ&amp;cp=32&amp;gs_id=20c&amp;xhr=t&amp;q=how+do+I+white+list+in+yahoomail&amp;pq=how+do+i+white+list+in+att&amp;pf=p&amp;sclient=psy-ab&amp;safe=off&amp;source=hp&amp;pbx=1&amp;oq=how+do+I+white+list+in+yahoomail&amp;aq=f&amp;aqi=&amp;aql=&amp;gs_sm=&amp;gs_upl=&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Yahoomail<\/a>, <a href=\"https:\/\/www.google.com\/#sclient=psy-ab&amp;hl=en&amp;safe=off&amp;source=hp&amp;q=how+do+I+white+list+in+sbcglobal&amp;pbx=1&amp;oq=how+do+I+white+list+in+sbcglobal&amp;aq=f&amp;aqi=&amp;aql=&amp;gs_sm=e&amp;gs_upl=30434l30434l9l31630l1l1l0l0l0l0l137l137l0.1l1l0&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">SBCGlobal<\/a>, <a href=\"https:\/\/www.google.com\/#sclient=psy-ab&amp;hl=en&amp;safe=off&amp;source=hp&amp;q=how+do+I+white+list+in+outlook&amp;pbx=1&amp;oq=how+do+I+white+list+in+outlook&amp;aq=f&amp;aqi=&amp;aql=&amp;gs_sm=e&amp;gs_upl=39449l40590l10l41507l7l7l0l0l0l0l202l1200l0.6.1l7l0&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Outlook<\/a>, <a href=\"https:\/\/www.google.com\/#sclient=psy-ab&amp;hl=en&amp;safe=off&amp;source=hp&amp;q=how+do+I+white+list+in+outlook+express&amp;pbx=1&amp;oq=how+do+I+white+list+in+outlook+express&amp;aq=f&amp;aqi=q-w1&amp;aql=&amp;gs_sm=e&amp;gs_upl=19898l22219l14l22284l15l9l1l0l0l3l1049l4082l2-2.3.1.0.1.1l8l0&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Outlook Express<\/a>, <a href=\"https:\/\/www.google.com\/#hl=en&amp;sugexp=pfwl&amp;tok=L5oremwt26RijqVsJiMnCQ&amp;cp=31&amp;gs_id=4r0&amp;xhr=t&amp;q=how+do+I+white+list+in+mobileme&amp;pq=how+do+i+white+list+in+outlook&amp;pf=p&amp;sclient=psy-ab&amp;safe=off&amp;source=hp&amp;pbx=1&amp;oq=how+do+I+white+list+in+mobileme&amp;aq=f&amp;aqi=&amp;aql=&amp;gs_sm=&amp;gs_upl=&amp;bav=on.2,or.r_gc.r_pw.r_cp.,cf.osb&amp;fp=a76f04b08dc68692&amp;biw=1349&amp;bih=897\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">MobileMe<\/a>.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3082-HMamBBNIfG' data-post_id='3082'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I copy and paste exactly?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-copy-and-paste-exactly\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Copying and pasting allows you to use the computer to copy down information, then put that information somewhere else. It&#8217;s a useful skill, not just for erotica sites!<\/p>\n<p>Copying and pasting makes an <strong>exact copy<\/strong> of the source material. This is critical for passwords which must match <em>exactly<\/em>.\u00a0It&#8217;s best to use copying and pasting for passwords especially, as they are very sensitive to being exactly correct.<\/p>\n<p>But copying and pasting is also really useful for website addresses (say, to email a web page address to someone \u2013 these are often extremely long and complicated, and getting them a little wrong will mean they will not work) and many other things.<\/p>\n<p>The specific way to copy and paste depends on the <strong>platform<\/strong> you&#8217;re using. Some platforms include;<\/p>\n<ul>\n<li>Windows on a laptop<\/li>\n<li>Macbook laptop<\/li>\n<li>Android smartphone<\/li>\n<li>Apple (iOS) iPad<\/li>\n<\/ul>\n<p>The instructions below are for Windows desktop \/ laptop computers. The <em>principles<\/em> are the same for other devices, but there are some some differences (<a href=\"https:\/\/www.youtube.com\/watch?v=55ig0PAsjlo\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">a good simple video for iPad and iPhone<\/a>, and <a href=\"https:\/\/www.youtube.com\/watch?v=jeV4sv2pGsw\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">for Android phones and tablets<\/a>).<\/p>\n<p>If this whole thing is totally new to you, you might want to print this page out, as it can be confusing to juggle several windows at once \ud83d\udc4d\ud83c\udffc.<\/p>\n<p>These instructions depend on where you store your passwords &#8211; maybe that&#8217;s an email draft, a Word Processing document, or a Password Manager. If your password is written down on paper (for example, in a notebook), copying and pasting will not help with passwords.<\/p>\n<p>From the length of these instructions, copying and pasting looks complicated, but it\u2019s\u00a0 really pretty easy &#8211; on this page we have included some tips (look for the \ud83d\udc30 icon), and a lot of detail so you cannot make a mistake \ud83d\ude09.<\/p>\n<p>In a nutshell, you\u2019re going to <strong>copy<\/strong> the password, switch to the website\u2019s login page and <strong>paste<\/strong> in the the password. Once you know how to do it, it\u2019ll take less than three seconds!<\/p>\n<h2><strong>Copying and pasting for Windows and MacOS on desktop or laptop<\/strong><\/h2>\n<ol>\n<li>Get to a page where you need to enter your password\n<ol>\n<li>Open a web browser and use a bookmark, type in the address, or navigate there<\/li>\n<li>For us, <a href=\"https:\/\/www.abbywinters.com\/members\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">https:\/\/www.abbywinters.com\/members<\/a> \u2013 right click on that and choose \u201cOpen in new window\u201d<\/li>\n<li>Click &#8220;Login&#8221;<\/li>\n<\/ol>\n<\/li>\n<li>Enter your username<\/li>\n<li>Open the place where your password is stored\n<ol>\n<li>eg, a text file, email draft, Password Manager<\/li>\n<\/ol>\n<\/li>\n<li><strong>Select<\/strong> the password\n<ol>\n<li>With the mouse, click and drag from <em>just<\/em> to the left of the first letter, to <em>just<\/em> to the right of the last letter.<\/li>\n<li>The letters will \u201chighlight\u201d in an opposite colour \u2013 if you have black text on a white background, the text will turn white and the background black, just for the word you have selected.<\/li>\n<li>\ud83d\udc30 Be careful not to select a space or tab or anything like that \u2013 it won\u2019t work<\/li>\n<\/ol>\n<\/li>\n<li><strong>Copy<\/strong> the password\n<ol>\n<li>While the password is still highlighted, go to the Edit menu on the same window, and choose \u201cCopy\u201d.<\/li>\n<li>\ud83d\udc30 Alternatively, on your keyboard, hold down the <strong>Ctrl<\/strong> button (\u2318 Command on MacOS) and tap <strong>c<\/strong> once &#8211; the password is copied (&#8220;C for copy&#8221;)<\/li>\n<li>This copies the selected text to the computer\u2019s memory. Now it\u2019s there, you can do stuff with it!<\/li>\n<\/ol>\n<\/li>\n<li>Switch back to the web browser\n<ol>\n<li>Look at the task bar at the bottom of your screen, and clicking on the icon for the web browser (or perhaps you use Chrome, Safari, Firefox or Edge?).<\/li>\n<li>The window pops up, patiently waiting for your password<\/li>\n<\/ol>\n<\/li>\n<li>Click in the white password field, so you have a flashing cursor\n<ol>\n<li>Ensure it&#8217;s blank &#8211; just use backspace or delete to remove anything there<\/li>\n<\/ol>\n<\/li>\n<li><strong>Paste<\/strong> the password\n<ol>\n<li>Hold down the Ctrl key (\u2318 Command on MacOS) and tap <strong>v<\/strong> (v is paste becasue it kind of looks like a \u2b07\ufe0f arrow, like you&#8217;re <em>pasting something down<\/em>)<\/li>\n<li>The password will be hidden from view, showing as \u25cf\u25cf\u25cf\u25cf\u25cf\u25cf\u25cf\u25cf (black dots)<\/li>\n<\/ol>\n<\/li>\n<li>Check the \u201cremember me\u201d box, so you won\u2019t have to go through all this again on this computer.<\/li>\n<li>Click the login button\n<ol>\n<li>You\u2019re in!<\/li>\n<li>If you see an error message, most likely, you accidentally copied a \u201cspace\u201d character. Go to step 3 and try again.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>\ud83d\udc30 Tips to make it easier and faster<\/h2>\n<ul>\n<li>In most situations, you can just <em>double click<\/em> on the password to select it (but make sure your computer has not selected a space as well!).<\/li>\n<li>If you have a cursor in your password storage document, you can click near the word, use the cursor UP, DOWN, LEFT, RIGHT keys to get to the left of the first letter, hold down SHIFT, and tap the cursor RIGHT key. This will select the word letter by letter \u2013 a very accurate way of selecting text.<\/li>\n<li>Once you have selected a word, you can RIGHT CLICK your mouse near it, and choose COPY from the pop-up menu. You can paste in the same way \u2013 RIGHT-CLICK on the field on the web page, and choose PASTE.<\/li>\n<li>Still want more? \ud83e\udee0 Instead of using the task bar to switch between applications, hold down the ALT key, and tap the TAB key (if you keep holding down TAB, you can see all the applications you have open right now; each time you tap TAB, you\u2019ll move to the next application. Let go of ALT to select the application you want. The last application you used will always be second, so you can be sneaky and do this:\n<ul>\n<li>Select the username with a double click (right hand)<\/li>\n<li>Press CTRL C to copy (left hand)<\/li>\n<li>Press ALT TAB once<\/li>\n<li>Use the mouse to click on the username field on the webpage (right hand)<\/li>\n<li>Press CTRL V to paste (left hand)<\/li>\n<li>Press ALT TAB once to get back to your email (left hand)<\/li>\n<li>Double-click on the password (right hand)<\/li>\n<li>Press CTRL C to copy (left hand)<\/li>\n<li>Press ALT TAB once<\/li>\n<li>Use the mouse to click on the password field on the webpage (right hand)<\/li>\n<li>Press CTRL V to paste (left hand)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<p>Ok, this is getting silly now. Go <a href=\"https:\/\/www.abbywinters.com\/browse\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">look at some boobies<\/a> \ud83d\ude0d!<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3074-tXgy2xsG3l' data-post_id='3074'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I do a traceroute?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-do-a-traceroute\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"TraceRoute\" class=\"answerWrap\">\n<p>A <strong>trace route<\/strong> is a command run on your computer that sends a small file to an internet server that you specify. It shows the path that file takes, the names of each computer it touches, and the time it takes from each computer to the next one. It\u2019s an extremely useful\u00a0 anaytic tool to find problems between your computer and a place on the internet (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Traceroute\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">more info<\/a>).<\/p>\n<div id=\"attachment_3267\" style=\"width: 610px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-example.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-3267\" class=\"wp-image-3267\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-example.jpg\" alt=\"\" width=\"600\" height=\"516\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-example.jpg 924w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-example-300x258.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-example-768x660.jpg 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><p id=\"caption-attachment-3267\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: An example of the file that you&#8217;ll send to us &#8211; this is what a &#8220;traceroute&#8221; looks like.<\/p><\/div>\n<h2>For Microsoft Windows<\/h2>\n<p>For Windows (any version), you\u2019ll be opening a &#8220;old school&#8221; DOS prompt, typing in some commands, the result will be written to a file, and you\u2019ll send the file to us (you can look at the file to see what&#8217;s in it, too).<\/p>\n<p>You may wish to print this instructions page, so you do not have to keep swapping windows around.<\/p>\n<h3>Open a DOS command prompt<\/h3>\n<p>START menu, Run\u2026, type \u201ccmd\u201d without the quotes (or &#8220;command\u201d if you\u2019re using anything older than Windows 7). A black window will open up with a flashing cursor. Very 1991, eh? \ud83d\ude42<\/p>\n<div id=\"attachment_3269\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-with-no-command.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-3269\" class=\"size-large wp-image-3269\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-with-no-command-1024x565.jpg\" alt=\"\" width=\"640\" height=\"353\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-with-no-command-1024x565.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-with-no-command-300x166.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-with-no-command-768x424.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-with-no-command.jpg 1031w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-3269\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The black window opens, called a command prompt, where we can give instructions directly to the computer.<\/p><\/div>\n<p>If you see the <strong>Access denied<\/strong> error message, it&#8217;s because Administrator access is required. After writing &#8220;cmd&#8221;, instead of hitting ENTER (or clicking &#8220;run&#8221;), instead press CTRL-SHIFT+ENTER. If the User Account Control dialog box appears, confirm that the action it displays is what you want, click Continue. You should see the black window now?<\/p>\n<h3>Enter the traceroute command<\/h3>\n<p>Enter the following command. It has to be <em>exact<\/em>, letter for letter, space for space.<\/p>\n<p>It&#8217;s best to copy-and-paste, but to paste into the DOS command line window, use ctrl-INS (ctrl-v will not work).<\/p>\n<pre>tracert -d -w 1 cdn.abbywinters.com &gt; c:\\abbytracecdn.txt<\/pre>\n<p>Press the ENTER key. Not much appears to happen (we&#8217;re sending the output of the command to a file, so it&#8217;s easy to send to us, but that means the output is not displayed on screen). After a 30 to 60 seconds, you\u2019ll go back to the DOS prompt with a flashing cursor.<\/p>\n<div id=\"attachment_3268\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-3268\" class=\"size-large wp-image-3268\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-1024x569.jpg\" alt=\"\" width=\"640\" height=\"356\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-1024x569.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-300x167.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view-768x427.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-CLI-view.jpg 1045w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-3268\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The command has been pasted in to the command line, and enter was pressed. It takes about 30 secondws for the command to run. We know it worked, because there are no errors, and the system is ready for the next command.<\/p><\/div>\n<p>If you see an &#8220;Access denied&#8221; error message, type &#8220;exit&#8221; to close the command prompt, and use the technique described above in &#8220;If you see the <strong>Access denied<\/strong> error message&#8230;&#8221;.<\/p>\n<h3>Close the command prompt window<\/h3>\n<p>You\u2019re done here! Type \u201cexit\u201d, press ENTER, the black screen will go away.<\/p>\n<h3>Review the file<\/h3>\n<p>Let&#8217;s check the file actually has useful info in it!<\/p>\n<ol>\n<li>Open Explorer (Windows-e)<\/li>\n<li>Click on Local disk (C:) Drive in the left panel<\/li>\n<li>Look for this file, created in a previous step; abbytracecdn.txt\n<ol>\n<li>See screenshot below for an example<\/li>\n<\/ol>\n<\/li>\n<li>Double click on the file, it will open in Notepad (a text editor)<\/li>\n<li>Keep the file open for the next step.<\/li>\n<\/ol>\n<p>In the file, you&#8217;ll see a bunch of web addresses and numbers and stuff in it (see image at the top of this page, but yours will have different numbers).<\/p>\n<div id=\"attachment_3270\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-finding-the-tracert-file.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-3270\" class=\"size-large wp-image-3270\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-finding-the-tracert-file-1024x756.jpg\" alt=\"\" width=\"640\" height=\"473\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-finding-the-tracert-file-1024x756.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-finding-the-tracert-file-300x222.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-finding-the-tracert-file-768x567.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2021\/12\/abbytrace-finding-the-tracert-file.jpg 1202w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-3270\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Locating traceroute the file created (1) Select the C: drive (2) the abbytracecdn.txt file. Double click to open.<\/p><\/div>\n<h3>Send us the info in the file<\/h3>\n<p>We need to see what&#8217;s in the file, to help us diagnose the problem. We&#8217;ll copy the text from the traceroute, and paste it into an email to us. Continuing on from the previous step;<\/p>\n<ol>\n<li>Select all the text in the traceroute files\n<ol>\n<li>Hold down the CTRL (\u201ccontrol\u201d) button on your keyboard, and tap the \u201cA\u201d key.<\/li>\n<li>This is a shortcut to \u201cSelect all\u201d. The text will go white, and the background black. Let go of the CTRL key.<\/li>\n<\/ol>\n<\/li>\n<li>Copy the traceroute report\n<ol>\n<li>Hold down CTRL again, and tap the \u201cC\u201d key, then let go of the CTRL key. This will copy that stuff into your computer&#8217;s memory.<\/li>\n<li>If it all disappears and is replaces with the letter c, you need to hold down CTRL again, and tap the Z key &#8211; this will undo the last action. Go back to step 1 above, and try again.<\/li>\n<\/ol>\n<\/li>\n<li>Reply to the email where we asked you for a traceroute, say hello<\/li>\n<li>Paste the traceroute report\n<ol>\n<li>Hold down the CTRL key, and tap the V key. Your traceroute info should appear there as if by magic. Let go of the CTRL key.<\/li>\n<\/ol>\n<\/li>\n<li>Send the email to us, and we will investigate from there.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3080-3EIdYYuOm3' data-post_id='3080'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I find out my monitor resolution?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-find-out-my-monitor-resolution\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"MonitorRes\" class=\"answerWrap\">\n<p>Sometimes you need to know what your settings are for your computer, especially if you wish to compare with the minimum settings a website may suggest, or if you wish to alter them to fit an update in technology.<\/p>\n<h5>PCs<\/h5>\n<p>Right-click on your desktop and choose Properties. Under Settings there will be an adjustable slider that shows your Screen Resolution as a width-height ratio. The default in XP is 800\u00d7600, our minimum specs recommend 1024\u00d7768. Ideally you would want 1280\u00d7960 at least to see our images fit the screen dimensions better.<\/p>\n<p>Some CRT monitors and video cards do not allow some resolutions to display without also adjusting the refresh rate frequency to accommodate flickering. To do this go to Advanced and choose the Monitor tab, where you can choose a Hertz frequency. The higher the number, the less flickery the screen will be.<\/p>\n<h5>Macs<\/h5>\n<p>Choose the Apple menu System Preferences, and then Displays. There will be choices of screen ratios available. Our minimum specs recommend 1024\u00d7768. Ideally you should use 1280\u00d71024 at least to see our images fit the screen dimensions better.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3069-68OCIMgbGU' data-post_id='3069'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I log in, and &#8220;I am not a robot&#8221; &#8211; what is this thing?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-log-in-and-i-am-not-a-robot-what-is-this-thing\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2>Overview<\/h2>\n<p>Paying customers need to &#8220;log in&#8221; (provide a username and password that&#8217;s checked by our systems) to access the majority of our images and videos.<\/p>\n<h2>How do I know if I am <em>already<\/em> logged in?<\/h2>\n<p>It&#8217;s possible you&#8217;re already logged in &#8211; if you checked the &#8220;Remember me&#8221; option last time you visited our site, and you&#8217;re using the same computer, you&#8217;re probably already logged in.<\/p>\n<p>Visit the <strong>Members news page<\/strong> (<a href=\"https:\/\/www.abbywinters.com\/members\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">https:\/\/www.abbywinters.com\/members<\/a> &#8211; this link opens in a new browser tab), and check the top-right corner.<\/p>\n<div id=\"attachment_2840\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/not-logged-in.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2840\" class=\"size-large wp-image-2840\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/not-logged-in-1024x462.png\" alt=\"\" width=\"640\" height=\"289\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/not-logged-in-1024x462.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/not-logged-in-300x135.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/not-logged-in-768x347.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/not-logged-in.png 1327w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2840\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: If you see a &#8220;Member login&#8221; button, you&#8217;re <strong>not logged in<\/strong>. Click the button to start the log in process.<\/p><\/div>\n<div id=\"attachment_2841\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/logged-in.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2841\" class=\"size-large wp-image-2841\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/logged-in-1024x473.png\" alt=\"\" width=\"640\" height=\"296\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/logged-in-1024x473.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/logged-in-300x139.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/logged-in-768x355.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/logged-in.png 1325w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2841\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Seeing your username in this area means you&#8217;re <strong>logged in<\/strong> with that username. Of course, your username will be different to this!<\/p><\/div>\n<p>If it&#8217;s your first time visiting our site after becoming a paying customer, you&#8217;ll need to log in.<\/p>\n<h2>Normal login operation<\/h2>\n<p>Customers can log in from most pages on our site &#8211; look to the top-right corner. Best is to use the <a href=\"https:\/\/www.abbywinters.com\/members\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">Members news page<\/a>.\u00a0Normally, logging in is quite simple. When the &#8220;Member Login&#8221; button is clicked, a new window opens:<\/p>\n<div id=\"attachment_2842\" style=\"width: 510px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/login-modal.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2842\" class=\"wp-image-2842\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/login-modal-300x205.png\" alt=\"\" width=\"500\" height=\"341\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/login-modal-300x205.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/login-modal.png 748w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><p id=\"caption-attachment-2842\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: When logging in, enter (1) Your username, and (2) Your password. \u00a0(3) Shows this is protected by Google&#8217;s reCaptcha system &#8211; no action needs to be taken. (4) You probably want your browser to remember you, so you do not have to log in again each time you visit. (5) Click log in.<\/p><\/div>\n<p>The website thinks for a few seconds, then you&#8217;re logged in (assuming you entered the correct username and password! If not, you&#8217;ll need to try again. <a href=\"https:\/\/support.abbywinters.com\/i-have-forgotten-my-password-help\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">More info<\/a>).<\/p>\n<h2>Extended operation<\/h2>\n<p>We use tools to help us ensure that you&#8217;re not an automated computer hacking program trying to gain access to our site.<\/p>\n<p>Many sites on the internet &#8211; including ours &#8211; are attacked by malicious people, who try to break into our site and steal information (or, just <a href=\"https:\/\/en.wikipedia.org\/wiki\/Denial-of-service_attack\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">try to log in so frequently that site stops working<\/a>, because it cannot handle 10,000 login attempts per second). Mostly, this is sort of thing is done by children and simple computer programs, and is simply a modern form of vandalism.<\/p>\n<p>So, to ensure the website stays operational for paying customers, we use tools to identify if it&#8217;s a human completing the login form, or a computer program trying to fill it (trying many different combinations of usernames and passwords). We use Google&#8217;s Invisible NoCaptcha reCaptcha system &#8211; it&#8217;s widely used, well supported and works on all devices.<\/p>\n<p>Google have a <a href=\"https:\/\/support.google.com\/recaptcha\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">help page for reCaptcha users<\/a>\u00a0(we&#8217;re using <strong>Invisible\u00a0reCAPTCHA V2<\/strong>).<\/p>\n<p>If the system think you might be a &#8220;robot&#8221; or an attacker (or it detects something suspicious, such as logging in the first time, or logging in from a different computer), the system may ask you to complete an <em>additional<\/em> challenge, to verify you&#8217;re a human. Something like this:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-additional-verification.png\" rel=\"attachment wp-att-1394 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1394 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-additional-verification.png\" alt=\"captcha additional verification\" width=\"446\" height=\"619\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-additional-verification.png 446w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-additional-verification-216x300.png 216w\" sizes=\"auto, (max-width: 446px) 100vw, 446px\" \/><\/a><\/p>\n<p>In the above example, the user is asked to identify all the images that contain <strong>flowers<\/strong> (1). So, the user should click once on images that contain flowers &#8211; (2), (3), (4), and (5), then click the &#8220;Verify&#8221; button, (6). Once verified, clock the &#8220;Login&#8221; button &#8211; if your password and username were entered correctly, you&#8217;ll be logged in to the site.<\/p>\n<p>It&#8217;s no problem if you miss an item, select too many items, or select a wrong item &#8211; you&#8217;ll just be asked to solve a slightly different puzzle. If the current puzzle is too difficult (for example, you cannot determine what the images are of), you can click the <strong>Refresh<\/strong> button (labelled (8) in the image above), to load a new puzzle. If you cannot see the images clearly enough, there&#8217;s also an audio version &#8211; see below for more info, <strong>Trouble seeing the images?<\/strong>.<\/p>\n<p>Sometimes, reCAPTCHA offers different challenges, for example:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/recaptcha-alternat-operation-2.png\" rel=\"attachment wp-att-1452 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-1452 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/recaptcha-alternat-operation-2.png\" alt=\"recaptcha alternat operation 2\" width=\"310\" height=\"226\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/recaptcha-alternat-operation-2.png 310w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/recaptcha-alternat-operation-2-300x219.png 300w\" sizes=\"auto, (max-width: 310px) 100vw, 310px\" \/><\/a><\/p>\n<p>In the example above, we&#8217;re asked to &#8220;decode&#8221; the partially hidden street number (1).<\/p>\n<p>As a human, we can see this is probably &#8220;3316&#8221; (computers are not good at making these kinds of guesses, but humans are). So we&#8217;d simply type the number (2) &#8211; 3316, then click Verify (3).<\/p>\n<p>Maybe this challenge is too difficult? It&#8217;s always fine to have a go, it&#8217;s no problem if you get it wrong. Or, you can click the Reload button (4), to be shown a different challenge.<\/p>\n<p>Here&#8217;s another example of a different mode of operation:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-variant-3.png\" rel=\"attachment wp-att-1502 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-1502 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-variant-3.png\" alt=\"captcha variant 3\" width=\"393\" height=\"594\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-variant-3.png 393w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-variant-3-198x300.png 198w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/a><\/p>\n<p>The challenge is to identify all the squares that show some street signage (your challenge will be different to this one). So, we select squares (1), (2), (3), (4), and (5) then click Verify.<\/p>\n<h2>Extended-Plus operation<\/h2>\n<p>Occasionally, the system may ask you to select <em>more<\/em> than 3 to 5 images that match &#8211; each time you select an image, it replaces it with another image that may or may not match the requirement. This may require up to 12 clicks, though 8 is more common.<\/p>\n<p>There&#8217;ll be a message in red like this, (&#8220;Multiple correct solutions required &#8211; please solve more&#8221;):<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-multiple-items-reqd.png\" rel=\"attachment wp-att-1396 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1396 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-multiple-items-reqd.png\" alt=\"captcha multiple items reqd\" width=\"391\" height=\"193\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-multiple-items-reqd.png 391w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-multiple-items-reqd-300x148.png 300w\" sizes=\"auto, (max-width: 391px) 100vw, 391px\" \/><\/a><\/p>\n<p>Another variation, the system can show you one large picture broken up into a mosaic, and ask you to select parts of the image that match certain criteria.<\/p>\n<h2>Trouble seeing what the the images are? Try a different set.<\/h2>\n<p>There is a button to request a new set of images, that may be clearer for you. Simply click the reload button:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-reload.png\" rel=\"attachment wp-att-1606 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-1606 aligncenter\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-reload.png\" alt=\"captcha reload\" width=\"395\" height=\"147\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-reload.png 395w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/captcha-reload-300x112.png 300w\" sizes=\"auto, (max-width: 395px) 100vw, 395px\" \/><\/a><\/p>\n<h2>All the images confusing? Try audio instead.<\/h2>\n<p>If you have trouble seeing all\u00a0images, the computer can instead speak a series of five numbers, and you type\u00a0them\u00a0in.<\/p>\n<p>When asked to identify images, click the &#8220;headphones&#8221; icon.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha.png\" rel=\"attachment wp-att-1424 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1424 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha.png\" alt=\"audio captcha\" width=\"391\" height=\"193\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha.png 391w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha-300x148.png 300w\" sizes=\"auto, (max-width: 391px) 100vw, 391px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha-part-2.png\" rel=\"attachment wp-att-1428 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1428 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha-part-2.png\" alt=\"audio captcha part 2\" width=\"310\" height=\"320\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha-part-2.png 310w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/audio-captcha-part-2-291x300.png 291w\" sizes=\"auto, (max-width: 310px) 100vw, 310px\" \/><\/a><\/p>\n<p>(1) Press Play. Listen for the numbers being spoken slowly. (2) Type the numbers. (3) Click Verify. Once the verification is passed, click Login to complete the sign-in process.<\/p>\n<h2>Not working right? Try bypassing the cache.<\/h2>\n<p>To speed things up and conserve communications bandwidth, web browsers attempt to keep copies on your computer of pages, images, and other content you&#8217;ve visited, so that it need not be downloaded again later. This called called &#8220;caching&#8221;.<\/p>\n<p>While this usually works well, occasionally this <a title=\"Web cache\" href=\"https:\/\/en.wikipedia.org\/wiki\/Web_cache\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">caching<\/a> scheme goes awry (e.g. your browser insists on showing you out-of-date content) making it necessary to <strong>bypass\u00a0the cache<\/strong>, thus forcing your browser to re-download a web page&#8217;s complete, up-to-date content.<\/p>\n<p>This may resolve issues you&#8217;re experiencing with the &#8220;I&#8217;m not a robot&#8221; function. To bypass the cache, it&#8217;s a little different depending on browser and operating system.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/bypass-chache.png\" rel=\"attachment wp-att-1404 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1404 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/bypass-chache.png\" alt=\"bypass chache\" width=\"472\" height=\"275\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/bypass-chache.png 472w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2016\/05\/bypass-chache-300x175.png 300w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/a><\/p>\n<p>See\u00a0<a href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.refreshyourcache.com\/en\/home\/<\/a> for more help on this. The page will reload, and appear the same, but it may work correctly now.<\/p>\n<p>Once the cache has been bypassed, try logging in to the site again, of course responding to the &#8220;I am not a robot&#8221; thing correctly. If it works now, please let us know, so we can pass this tip on to more people?<\/p>\n<h2>Still not working right?<\/h2>\n<p>Try <strong>using a different web browser<\/strong> (for example, if you&#8217;re using Internet Explorer, try Chrome. If you&#8217;re using Chrome, try Firefox). If it works well for you, it&#8217;s likely there is a caching issue on the original browser &#8211; try\u00a0bypassing your cache again, described above. We support all modern web browsers.<\/p>\n<p>If what you experience is different to what we described above, and bypassing your cache did not help, please <strong>describe exactly what you see<\/strong>, make a screen capture of it (<a href=\"http:\/\/www.howtogeek.com\/226280\/how-to-take-screenshots-in-windows-10\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">help for Windows 7, 8 and 10<\/a>, <a href=\"https:\/\/support.apple.com\/en-us\/HT201361\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Help for Mac OSX<\/a>), and email the screen shot and your description to\u00a0<a href=\"mailto:\/\/support@abbywinters.com\" target=\"_blank\" rel=\"noopener noreferrer\">support@abbywinters.com<\/a>.<\/p>\n<p>Will get back to you in under 24 business hours. Be sure to check your spam filter &#8211; sometimes messages from us are marked as Spam. \ud83d\ude41<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3383-Aht7DF3oda' data-post_id='3383'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I make a HAR file, and why would I want to?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-make-a-har-file-and-why-would-i-want-to\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2>What&#8217;s a HAR file?<\/h2>\n<p>A HAR file (stands for &#8220;HTML Archive&#8221;) can be created by you on your computer and sent to our support team. HAR files track information that travels between your web browser and our website. A HAR file lets us see the web page <em>as you&#8217;re seeing on your end<\/em>, as affected by;<\/p>\n<ul>\n<li>Your ISP<\/li>\n<li>Your network confguration<\/li>\n<li>Browser type<\/li>\n<li>Cache and cookies for the site<\/li>\n<li>Plugins<\/li>\n<li>Historic user actions on that page<\/li>\n<\/ul>\n<p>The HAR file includes the instructions to draw the page (in HTML, a web markup language), a detailed log of all network requests, info about the page&#8217;s performance, load-times for files and images and scripts. You can look at the HAR file yourself before sending it to us (using <a href=\"https:\/\/toolbox.googleapps.com\/apps\/har_analyzer\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">this HAR Analyzer tool<\/a>, for example).<\/p>\n<h2>Why should I send you guys a HAR file?<\/h2>\n<p><strong>Replicating a problem<\/strong> a customer reports is one of the first steps we take to fixing it. If we cannot replicate the problem, it can be difficult or impossible for us to fix.<\/p>\n<p>A HAR file lets use see what you see, so we can identify precisely where things are going wrong.<\/p>\n<p>We may ask you to send several HAR files over time, as we make changes on our end that should fix the issue.<\/p>\n<h2>What are the considerations when providing a HAR file?<\/h2>\n<p>HAR files prove us with a lot of information about the page that you&#8217;re having a problem with, including &#8211; if the page is asking &#8211; the password you&#8217;ve entered.<\/p>\n<p>The HAR file you send us will be analysed by our customer support and web development teams, but not shared to anyone beyond them. Once we&#8217;ve used the HAR file to identify the issue, anyone who downloaded it deletes it. The Customer Support ticket you sent it to us on is automatically and permanantly deleted after two years.<\/p>\n<p>If you want to keep your password secret from us, you should do a <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-reset-my-password\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">password reset<\/a> before creating the HAR file, and reset the password back after you&#8217;ve sent us the HAR file.<\/p>\n<p>A HAR file will <strong>not<\/strong> provide us with information about;<\/p>\n<ul>\n<li>Websites, other than the site you generate the HAR file on<\/li>\n<li>Files on your computer<\/li>\n<li>Emails or social media posts<\/li>\n<li>Your browsing history<\/li>\n<\/ul>\n<h2>How do I make a HAR file?<\/h2>\n<h3>Switch to a private browsing session<\/h3>\n<p>Seeing the &#8220;cleanest&#8221; possible rendition of the page helps us eliminate variables that may be affecting the issue. All browsers have a mode of operation (sometimes call &#8220;incognito&#8221; or &#8220;InPrivate&#8221; mode) that\u00a0it bypasses the local cache and makes the browser &#8220;forgetful&#8221; &#8211; if there&#8217;s some corrupt file in the cache, this will bypass it.<\/p>\n<p>More info on starting\u00a0 <a href=\"https:\/\/support.google.com\/chrome\/answer\/95464? hl=EN&amp;co=GENIE.Platform%3DDesktop\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Chrome&#8217;s Incognito mode<\/a>; more info on starting <a href=\"https:\/\/support.microsoft.com\/en-au\/microsoft- edge\/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Edge&#8217;s InPrivate mode<\/a>.<\/p>\n<p>Try the problem action again on the page&#8230; maybe it works fine this time? No worries, please let us know so we can help you get it working in your regular (non-private-browsing) session.<\/p>\n<p>If the same problem happens in private browsing mode, continue with the HAR-file-generation steps below.<\/p>\n<h3>Make the HAR file<\/h3>\n<p>We&#8217;ll switch to &#8220;logging mode&#8221;, do the problem action, and download the resulting HAR file.<\/p>\n<p>There&#8217;s a <a href=\"https:\/\/www.bitdefender.com.au\/consumer\/support\/answer\/88246\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">great page on BitDefender<\/a> with more info on how to do this in the most popular browsers, with screenshots. in a nutshell;<\/p>\n<p>\u27a1\ufe0f Stay in the private browsing window from the previous step.<\/p>\n<p>\u27a1\ufe0f Open the browser&#8217;s &#8220;brain&#8221; by pressing the <strong>F12<\/strong> key on your keyboard, or right-clicking anywhere on the page and selecting &#8220;Inspect&#8221;. A new panel opens on the right side with technical data, called <em>Developer Tools<\/em>. Switch to the <em>Network<\/em> tab in DevTools.<\/p>\n<p>\u27a1\ufe0f Attempt the problem action again, so the data is logged in DevTools &#8211; you&#8217;ll see a lot of data shown.<\/p>\n<p>\u27a1\ufe0f Right-click anywhere on the list of data, and select &#8220;Save all as HAR with content&#8221;; select a folder on your computer to save the file to.<\/p>\n<h3>Send us the HAR file<\/h3>\n<p>Now the file has been created, you need to send it to us.<\/p>\n<p>Reply to the support ticket where we ask you for the HAR file &#8211; this will have a long number in the Subject of the email. Please do not create a new Support ticket! Search for emails from accounts@abbywinters.com to find it. If you have multiple support tickets with us, please use the most recent one where we requested you make a HAR file.<\/p>\n<p>It will take a few days to get back to you, but we&#8217;ll analyse the file and take steps to fix the issue.<\/p>\n<p>Thanks for your patience in helping us help you! \ud83d\udc4c\ud83c\udffc<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3081-9t6B870sOC' data-post_id='3081'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I make a screenshot and upload it to the boards?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-make-a-screenshot-and-upload-it-to-the-boards\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"ScreenShot\" class=\"answerWrap\">\n<h3>Make a screenshot<\/h3>\n<p><strong>For MS Windows<\/strong><\/p>\n<ol>\n<li>Set up your screen to show what you want to capture<\/li>\n<li>In Windows 7 or later, go to the Start menu and type &#8220;Snip&#8221; &#8211; the <strong>Snipping Tool<\/strong> will show up, start it.\n<ol>\n<li><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Snipping-tool.png\" rel=\"attachment wp-att-1042 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-1042\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Snipping-tool-300x135.png\" alt=\"Snipping tool\" width=\"300\" height=\"135\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Snipping-tool-300x135.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/Snipping-tool.png 355w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<\/ol>\n<\/li>\n<li>In Win7 and 8, the screen will appear &#8220;washed out&#8221; immediately, and the pointer will be a cross-hairs. In Win 10, click &#8220;New&#8221; to start a new screen cap &#8211; the screen looks &#8220;washed out&#8221;, and is ready for a screen capture to be made<\/li>\n<li>Click to select the top left corner of the screen you want to capture, drag to the bottom right, let go. The captured portion of the screen is shown in Snipping Tool. If a mistake is made, simply click <strong>New<\/strong> to start over.<\/li>\n<li>The screen capture is automatically copied to memory, and so can be pasted into an email directly. \u00a0Or, to save a copy of that image, File menu, Save As. Save it as a jpg file in your My Documents folder, or perhaps on your Desktop.<\/li>\n<li>Drag the resulting image to attach it to an email, or attach it to a Boards post<\/li>\n<\/ol>\n<p><strong>In Mac OSX:<\/strong><\/p>\n<ol>\n<li>Set up your screen to show what you want to capture<\/li>\n<li>Press CMD-SHIFT-4 (to capture an area of the screen); the mouse pointer changes to crosshairs<\/li>\n<li>Drag to select an area. While dragging, you can hold the Shift key, Option key, or Space bar to change the way the selection moves.\n<ol>\n<li><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/screen_capture.png\" rel=\"attachment wp-att-1934 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1934\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/screen_capture.png\" alt=\"screen_capture\" width=\"157\" height=\"129\" \/><\/a><\/li>\n<\/ol>\n<\/li>\n<li>When you&#8217;ve selected the area you want, release your mouse or trackpad button. To cancel, press the Escape (esc) key before you release the button.<\/li>\n<li>Find the screenshot as a .png file on your desktop.<\/li>\n<\/ol>\n<h3>Attach the file to a boards post<\/h3>\n<p>This is not necessary, it may be more suitable to contact our Customer Support department with the screenshot, in which case, attach it to an email.<\/p>\n<ol>\n<li>At the Quick Reply box at the bottom of each thread page is the \u201cGo Advanced\u201d button. Click it.<\/li>\n<li>On the next page that loads, hit the \u201cManage Attachments\u201d button.<\/li>\n<li>On the popup window that appears hit the \u201cBrowse\u201d button and find the jpeg file you previously saved from above.<\/li>\n<li>Then hit the \u201cUpload\u201d button and wait while it uploads. When the image is ready hit the \u201cClose this window\u201d button in the popup window.<\/li>\n<li>You now should be back in the forum so add text to your reply and then hit the \u201cSubmit Reply\u201d button.<\/li>\n<li>Your new post should now have a screenshot in it.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3071-xRkAWokriw' data-post_id='3071'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do the videos work on my iPad \/ iPhone?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-the-videos-work-on-my-ipad-iphone\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"ipad\" class=\"answerWrap\">\n<p>Apple\u2019s decision not to support Adobe Flash has caused tremendous problems for video sites all over, and we\u2019re no different. However, we have taken a few steps to make this work well, but the iPad is very finicky, so you need to follow these instructions precisely. There are two methods, that give similar results.<\/p>\n<p><b><br \/>\nMethod 1<br \/>\n<\/b><\/p>\n<ol>\n<li>Log into the site<\/li>\n<li>Go to a shoot page. Our site will detect you\u2019re using an iOS (Apple)<br \/>\ndevice, and make some slight changes to the page and your prefernces.<\/li>\n<li>To the right of the video thumbnail, you see a series of radio<br \/>\nbuttons (LQ, SQ, HQ, and HD), signifying quality settings. Select LQ.<\/li>\n<li>Click the Download MP4 link below the video, the video will start playing<\/li>\n<\/ol>\n<p><b>Method 2<br \/>\n<\/b><\/p>\n<ol>\n<li>Log into the site<\/li>\n<li>Go to a shoot page. Our site will detect you\u2019re using an iOS (Apple) device, and make some slight changes to the page and your prefernces.<\/li>\n<li>On a video panel (the panel with the clapper-board logo), click once on the thumbnail icon. It will go black for a moment, the page might flicker, and the image will change. Wait around 10 seconds, while the video \u201cbuffers\u201d (loads the first part). You may see a \u201cplay\u201d icon while it buffers \u2013 remain patient!<\/li>\n<li>A tiny version of the video will start playing: you\u2019ll see a black bar at the bottom, with a pause button, and a \u201cexpand\u201d icon. If the black bar disappears, touch the video once, it will re-appear.<\/li>\n<li>Click the expand icon to make it full-screen, or de-pinch the small video.<\/li>\n<\/ol>\n<p><b>Applies to both methods<\/b><br \/>\nOnce the video is full-screen, there are a few options, supplied by the iOS video player (so, these controls are common to any video you play on your device). Touch the video playing once to acces them. From the top:<\/p>\n<ul>\n<li>Click \u201cDone\u201d to close the video. Unfortunately, this closes the Safari browser as well \u2013 start it again, and you\u2019ll be back where you were.<\/li>\n<li>The scrub bar lets you drag the \u201cpip\u201d along the timeline, to find the bits you like the most. Usually only takes a few seconds to start the video again from the new point. Neat trick: wile scrubbing left-to-right, drag down \/up to control the speed of scrubbing.<\/li>\n<li>The \u201cexpand\u201d button makes the video full-screen, but cuts off the sides of the video (as all our newer videos are 16:9 aspect ratio), so is not recommended.<\/li>\n<li>At the bottom, clicking the \u201ctrack skip left\u201d button takes you to the start of the video. \u201cTrack skip right\u201d takes you to the end of the video (not very useful).<\/li>\n<li>The play \/ pause button works as expected.<\/li>\n<li>Adjust the volume to suit your preference.<\/li>\n<li>Clicking the shrink button <i>should<\/i> return you to the page the video is on, but unfortunately does not: it exits to the desktop, and you need to start Safari again.<\/li>\n<li>Pinching to return to the page does work fine, however<\/li>\n<\/ul>\n<p><b><br \/>\n<\/b><b>Known issues<\/b><\/p>\n<ul>\n<li>This does not work on iPhone 3\u2019s, regardless of the iOS version. Sorry \u2013 talk to Apple!<\/li>\n<li>You cannot save videos to your iPad, as far as we know. But do tell us if you work out a way!<\/li>\n<li>You can try downloading the HD version of the video (select the HD option on the right, click the MP4 link), but it does not work so well, because MP4 relies on the devices CPU to decode, and iPad1 CPU\u2019s are not beefy enough). Your milage may vary \u2013 there is a noticable increase in image quality.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3089-CCOd69uciR' data-post_id='3089'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI don&#8217;t see the security code when I try to log in\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-dont-see-the-security-code-when-i-try-to-log-in\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"NoSecCode\" class=\"answerWrap\">\n<p>To see the security code you must have <a href=\"http:\/\/enable-javascript.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">JavaScript enabled<\/a> in your browser.<\/p>\n<p>It is also possible that you\u2019re behind a proxy server, firewall, or you\u2019re running your own firewall or security software such as Zone Alarm, Norton Internet Security, etc. If this is the case you\u2019ll need to adjust your settings to allow access to <em>abbywinters.com<\/em>.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3066-9Hw40FQRqW' data-post_id='3066'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI found a security vulnerability in your site. How does your bounty system work?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-found-a-security-vulnerability-in-your-site-how-does-your-bounty-system-work\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>We&#8217;re concerned about the security of our site for ourselves, our models, and our customers.<\/p>\n<p>If you discover an exploit or\u00a0vulnerability in abbywinters.com or a related non-WordPress site, or one of our internal applications, we encourage you to let us know right away.\u00a0We will investigate all reasonable reports, and do our best to quickly fix the problem.<\/p>\n<h2>Responsible Disclosure Policy<\/h2>\n<p>Taking a cue from Google and other large tech companies, we\u00a0have a simple &#8220;Responsible Disclosure Policy&#8221;, which must be observed when reporting\u00a0an exploit or\u00a0vulnerability. If you follow these points, we won&#8217;t get our lawyers involved.<\/p>\n<ul>\n<li>You give us reasonable time to investigate, before making your findings public<\/li>\n<li>You do not use the exploit to take unauthorised information or media from us<\/li>\n<li>You make reasonable efforts to ensure private information is not distributed<\/li>\n<li>You do not exploit a\u00a0vulnerability for any reason<\/li>\n<li>You do not violate any laws in your jurisdiction<\/li>\n<\/ul>\n<h2>Bounties<\/h2>\n<p>We may, at our discretion, pay Bounties (cash payments) to people who meet our\u00a0Responsible Disclosure Policy. The amount of the Bounty will be determined by the <strong>size<\/strong> of the <strong>impact<\/strong> and the <strong>significance of the risk<\/strong> we assess the discovered issue to be. For example;<\/p>\n<ul>\n<li>You find a flaw in a WordPress installation we administer, that&#8217;s fixed in the next WordPress \/ plugin update. You let us know about that. We have a regular program to update WordPress instances, they are known to be &#8220;buggy&#8221; in general. We sandbox them well, and are sensitive to the risks. This is a small, low-impact, low-risk scenario, so we&#8217;re <strong>unlikely to pay a bounty<\/strong> for this.<\/li>\n<li>You find a security misconfiguration that exposes unencrypted admin credentials on one of our Production web applications. This is a larger issue, it&#8217;s higher risk, and has a large impact if exploited. We&#8217;d be <strong>likely pay a larger cash bounty, <\/strong>between US$500 and US$1500.<\/li>\n<\/ul>\n<p>Amounts we pay for bounties are calculated at our discretion only.<\/p>\n<p>If we receive multiple reports of the same issue, we assess on a &#8220;first in, best dressed&#8221; policy. Issues we&#8217;re already aware of likely will not pay a bounty.<\/p>\n<p>Taking a lead from Facebook, if you provide proof of donation of the bounty fee we pay you to a recognised charity, we will match that donation to that charity.<\/p>\n<p>If you wish, we will publish your name on this page, as recognition of your efforts (However, to date, no one has wished for that. :()<\/p>\n<p>We typically get a few items reported a month, and roughly one every two months receive payments between $25 and $150. For minor items, we offer a free website subscription.<\/p>\n<h2>Reporting a vulnerability<\/h2>\n<p>Email <a href=\"mailto:garion.hall@abbywinters.com\">garion.hall@abbywinters.com<\/a> with the subject &#8220;Reporting a vulnerability&#8221;.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3078-7qa6FIgesf' data-post_id='3078'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI have a problem viewing the site with my Apple Mac\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-have-a-problem-viewing-the-site-with-my-apple-mac\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Mac\" class=\"answerWrap\">\n<p><strong>Cannot view profiles on a Mac using Internet Explorer<\/strong><br \/>\nInternet Explorer for Macs has not been supported by either Apple or Microsoft for many years. It has therefore not been upgraded while new developments in web technology have advanced. As our site uses cutting edge technology in some of its design, IE for Macs no longer cuts the mustard.<\/p>\n<p>To view our site correctly, you need a modern browser. We recommend Firefox or Safari, and some have suggested Camino. They are free to download, and are much better browsers than IE in all ways, including increased security, greater usability, and they are constantly kept up to date with newer web developments. You will not regret this change.<\/p>\n<p><strong>On OS9, my browser just isn\u2019t working with your site at all<\/strong><br \/>\nWe do not really support OS9, as mentioned in our Minimum Specs, so the best we can offer is a single browser that will work acceptably, which is Mozilla 1.2.1. We have provided a copy for download.<\/p>\n<p><strong>Cannot log on to your site \u2013 I\u2019m stuck with the logon dialog<\/strong><br \/>\nIt is very important to set your browser to enable Javascript and accept cookies. Our identification system is cookie based and if your browser doesn\u2019t accept them you will not be able to log on. You can access this setting via the \u201cPreferences\u201d menu of your browser.<\/p>\n<p>Also, make sure your browser is up to date (check out the Minimum Specs), and try hitting the refresh button (or hit Command+R\/Apple+R) when you\u2019re at the main page.<\/p>\n<p>It is also a good idea to check the \u201cremember me\u201d check box, so you won\u2019t have to log on every time you visit us.<\/p>\n<p><strong>Cannot playback videos on Safari with Quicktime 7<\/strong><br \/>\nWhen you click on a video link in Safari, expecting the video to playback on Quicktime 7, and instead you get a question mark and nothing seems to happen, this fault lies not with us, but with Safari\u2019s Quicktime plugin.<\/p>\n<p>Streaming our video is not recommended, as we do not use proper streaming servers, they are file servers only. These are MPEG-1 video files, not Quicktime MOV files, and the plugin has a bug that does not seem to like them.<\/p>\n<p>There are several solutions:<\/p>\n<ol>\n<li>Our recommended suggestion is for you to ctrl-click and download the videofiles, or use a Download Manager, so you can play them back from your hard drive at your leisure. (option-click the link to bypass the list of options and go straight to downloading)<\/li>\n<li>Alternatively you can use a different browser, Firefox, in which the Quicktime 7 plugin seems to work just fine.<\/li>\n<li>Or you can try to eliminate one of the plugin files in Safari. Go to the folder \u201c~\/library\/Internet Plug-ins\u201d and delete the file: \u201cQuicktime Web Plugin\u201d. You will see two Quicktime plugins there, the one you delete is the one with the word \u201cweb\u201d in its name. Simply pull that plugin out, restart the computer, and video streaming should return to normal within browser windows.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3092-bgxqOofl0Y' data-post_id='3092'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI have forgotten my password. Help?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-have-forgotten-my-password-help\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"ForgotPass\" class=\"answerWrap\">\n<p>We take security seriously &#8211; both of our site, and your data.<\/p>\n<p>We do not know your password: once you enter it into the form when joining (or, accepting the pre-selected one), it&#8217;s encrypted. When you go to log in, we encrypt the password you typed \/ pasted in using the same method as the original, then compare them. If they are the same, we let you in, if not, we do not.<\/p>\n<p>When going to log in to abbywinters.com, there is a &#8220;Forgot password?&#8221; link on the sign-in window.<\/p>\n<div id=\"attachment_2136\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/reset-password.png\" rel=\"attachment wp-att-2136 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2136\" class=\"wp-image-2136 size-medium\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/reset-password-300x215.png\" alt=\"ABOVE: re\" width=\"300\" height=\"215\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/reset-password-300x215.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/reset-password.png 679w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-2136\" class=\"wp-caption-text\">ABOVE: (1) Forgot password link, lets you reset your password yourself.<\/p><\/div>\n<p>You&#8217;re asked to enter your username. If our system has that username on file, we send an email to the associated email address on file, with a link to <strong>reset<\/strong>\u00a0the password (or email may be in your Spam folder &#8211; check there if you do not see the email after 60 seconds or so). More details on that process in the FAQ <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-i-reset-my-password\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How do I reset my password?<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>If you joined by <strong>CCBill<\/strong> (less unlikely &#8211; check your credit card statement), you can go to their <a href=\"https:\/\/support.ccbill.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">account lookup<\/a> page, or contact their Support department there. They have 24\/7 support, and you could also call them.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3006-IfvThAdYqc' data-post_id='3006'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI think my account has been hacked, what do I do?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/i-think-my-account-has-been-hacked-what-do-i-do\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>This is due to hackers all over the world using your username and password to access this site. We have advanced and aggressive software in place to combat this, as it is a serious problem that greatly increasing our operating costs.<\/p>\n<p>The system has never made a false positive suspension to date, so no matter how hard you find it to believe, your username and password have been <a href=\"http:\/\/en.wikipedia.org\/wiki\/Password_cracking\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">\u201ccracked\u201d<\/a> or discovered by hackers \u2013 or else, you\u2019d not be seeing this page.<\/p>\n<p>This happened because:<\/p>\n<ul>\n<li>You shared your password with friends (hopefully not likely) OR<\/li>\n<li>Hackers used software to \u201cguess\u201d the password (much more likely)<\/li>\n<\/ul>\n<p>This did <em>not<\/em> happen because:<\/p>\n<ul>\n<li>You used your account from home, work, and a friend\u2019s house all on the same day<\/li>\n<li>You disconnected and reconnected several times from your ISP on the same day<\/li>\n<li>You use an ISP or connection method that utilises dynamic IPs (cable, AOL)<\/li>\n<li>You had several browsers or browser windows open to this site at the same time<\/li>\n<li>You used several different ISPs in the same day<\/li>\n<\/ul>\n<p>These things could never cause your account to be listed as \u201chacked\u201d, and we consider these legitimate usage.<\/p>\n<h3>What can I do about it?<\/h3>\n<p>Head on over to our <a href=\"https:\/\/support.abbywinters.com\/index.php\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpel-link=\"internal\">Contact<\/a> page, fill in the info, and say in the notes that you received a message that your account was hacked. We will unlock your account, and issue you with a new password. You will not be able to access the site until we have done this. We\u2019ll always do it in under 24 hours, and often in under an hour.<\/p>\n<p>As hackers will keep trying to access your account after the password reset, we recommend you <strong>also change your username<\/strong>. Log in to abbywinters.com, User Control Panel, Preferences, General, Change Username.<\/p>\n<h3>Hackers!<\/h3>\n<p>Hackers use software to guess your password and username combination. Hackers use lists of tens of thousands of words at this website \u2013 and many others \u2013 to try to break in. They will get many \u201cdenied\u201d errors, but after trying millions of combinations over several hours, they will come up with a list of access info pairs (ie, a username and a password that works).<\/p>\n<p>Likelihood of this is greatly increased if you use:<\/p>\n<ul>\n<li>any dictionary word (in pretty much every language) (\u201csex\u201d, \u201csecret\u201d)<\/li>\n<li>contractions of several words (\u201cletmein\u201d, \u201cgoodporn\u201d)<\/li>\n<li>a proper noun (like \u201cSchumacher\u201d, or \u201cAjax\u201d)<\/li>\n<li>a common letter-number combo (like \u201csk8ers\u201d or \u201csexy69\u2033)<\/li>\n<li>the same password as you did with other sites (if it was simple)<\/li>\n<\/ul>\n<p>Note: It is not your machine that has been hacked, it\u2019s mine! It was hacked because you chose a password that was too simple.<\/p>\n<p>In future, for your username AND your password, please be sure to use a jumbled mixture of letters (upper and lowercase), and numbers, not a dictionary word, or a password you have used before. It says this very clearly when you are asked to enter a password when you signup. Please do not use any punctuation characters. <a href=\"http:\/\/www.passwordmeter.com\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Here\u2019s a nifty tool<\/a> which not only assesses the strength of your password, but provides cues on how you might improve it.<\/p>\n<p>Once hackers have this access information, they then post it to a site dedicated to hacked passwords, so other people can use them. Our software detects lots of people using the same access pair, and suspends your account.<\/p>\n<h3>Password Sharing?<\/h3>\n<p>Please be sure to keep your access info secret, and to not share it with anyone (including friends!). You have paid for <em>your<\/em> access to this site, not everyone else\u2019s! Ask them to sign up as well, to support the site. Please.<\/p>\n<p>We are able to maintain this website, and ease of use, by having these safeguards in place. If we did not, WE would assign YOU a password and username, each ten characters long, random letters, numbers and punctuation, to gain access. Sure, then we\u2019d have no more hacker problems, but you would be greatly inconvenienced. By letting you choose your own access info, we make it easier for you to be a member\u2026 but you have to help us a little as well!<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3072-fgRUIL54Oq' data-post_id='3072'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI&#8217;m having trouble trying to play videos\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-having-trouble-trying-to-play-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"PlayVideos\" class=\"answerWrap\">\n<h2>Windows Media Player reports, &#8220;Cannot play the filetype&#8230;&#8221;<\/h2>\n<p>Windows Media Player is probably one of the worst video players ever made &#8211; and with every release of Windows, it seems to get worse still! Due to complicated licensing arrangements and trying to &#8220;please everybody&#8221;, Microsoft seem to have stymied themselves.<\/p>\n<p>It&#8217;s possible to download and install plugins (some are paid) to make Windows Media Player &#8220;better&#8221;, but it&#8217;s far easier to install a new program that simply does it all &#8220;out of the box&#8221;.<\/p>\n<p>The free, excellent, reliable, fast, small and simple <strong>VLC<\/strong> is what you really need. Download it here:\u00a0<a href=\"http:\/\/www.videolan.org\/vlc\/index.html\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.videolan.org\/<\/a><\/p>\n<\/div>\n<p>When installing, associate all video files with it (particularly MP4), so it&#8217;s the default program to open videos. Then, double-clicking on a video file on your computer will Just Work!<\/p>\n<div id=\"PlayVideos\" class=\"answerWrap\">\n<h2>Stuttering, jerky playback<\/h2>\n<p>If <b>Streaming<\/b>: The internet connection between our servers and yourself is not fast enough.<\/p>\n<ul>\n<li>Try streaming a lower quality<\/li>\n<li>Try letting the video \u201cbuffer\u201d \u2013 click play, then pause, and watch the grey bar advance. When it has advanced to about 50%, click play again.<\/li>\n<li>Try streaming later \u2013 internet speeds can fluctuate (more details can be found on this FAQ page: <a href=\"https:\/\/support.abbywinters.com\/how-come-its-slow-to-download-from-your-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How come it\u2019s slow to download from your site?<\/a>)<\/li>\n<li>It may be that your internet connection can never support streaming videos. You will need to download videos instead.<\/li>\n<\/ul>\n<p>If<b> Download<\/b>: There\u2019s a problem with your computer.<\/p>\n<ul>\n<li>MP4 videos require a lot of computing power (CPU) to \u201cdecode\u201d and play back, compared to other formats. Try downloading a lower quality MP4, as smaller files require less CPU to decode.<\/li>\n<li>It\u2019s possible (but unlikely), you have something else running on your computer using a lot of CPU power \u2013 stop that and try playing the videos again<\/li>\n<li>WMV videos also require computing power to decode, though much less than MP4<\/li>\n<li>MPG videos require the <em>least<\/em> computing power to play back, and so will almost definitely work (but the file size is larger, and the quality lower)<\/li>\n<li>It\u2019s possible the playback software is not doing a good job. We use and recommend the free, safe, easy, reliable and amazing <a href=\"http:\/\/www.videolan.org\/vlc\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC<\/a>.<\/li>\n<li>Your video card may be mis-configured, or not have drivers installed. Download and install the latest drivers from the manufacturer<\/li>\n<\/ul>\n<h2>Audio plays back but with no video, just a black screen<\/h2>\n<p>If <b>Download<\/b>:<\/p>\n<ul>\n<li>The playback software does not support the video codec (the way the video has been prepared by us). Download and install <a href=\"http:\/\/www.videolan.org\/vlc\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC<\/a> or choose a different video file type (MPG, WMV). If you are using VLC, it may be a very old version &#8211; download the new version to upgrade.<\/li>\n<li>This also occurs when using some laptops with an external monitor connected, video will not play back on the attached monitor. Closing VLC and restarting it on the other monitor, then dragging the video in to it <i>may<\/i> work, but it also may not. Upgrading your display drivers may resolve this, or it may just be a limitation of your laptop.<\/li>\n<\/ul>\n<h2>No audio on playback<\/h2>\n<p>If <b>Streaming<\/b>:<\/p>\n<ul>\n<li>Make sure the volume adjustment on the player is not too low, and not muted (speaker icon with a line through it)<\/li>\n<li>Check the volume control on your computer<\/li>\n<li>Check if other things on your computer make a sound<\/li>\n<li>Check if other abbywinters.com videos play back with audio<\/li>\n<\/ul>\n<p>If <b>Download<\/b>:<\/p>\n<ul>\n<li>Check the volume control on your computer<\/li>\n<li>Check if other things on your computer make a sound<\/li>\n<li>Check if other AW videos play back<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3084-ne3bdgbH3n' data-post_id='3084'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tThe cookies we set and why we set them\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/the-cookies-we-set-and-why-we-set-them\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"CookiesWeSet\" class=\"answerWrap\">\n<p>This information is recommended to be read in conjunction with our <a href=\"https:\/\/support.abbywinters.com\/privacy-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>.<\/p>\n<p>A &#8220;cookie&#8221; (also called web cookie, Internet cookie, browser cookie) is a small piece of data sent from a website and stored on the user&#8217;s computer by the user&#8217;s web browser while the user is browsing that website (<a href=\"https:\/\/en.wikipedia.org\/wiki\/HTTP_cookie\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">more info<\/a> on Wikipedia).<\/p>\n<p>Almost all websites use cookies extensively.<\/p>\n<h2>The first time a user visits&#8230;<\/h2>\n<p>Some cookies are set the first time a user performs an action (for example, visiting our site the first time). Computers sometimes interpret &#8220;first time&#8221; in unexpected ways. For example, if you visit our site today in the Chrome web browser, and tomorrow in the Firefox web browser, your computer and our site will consider both of these visits to be the &#8220;first time&#8221; in the context of cookie setting.<\/p>\n<p>Similarly, clearing all cookies (or, all abbywinters.com cookies) will cause your browser to think that it&#8217;s the first time you have visited any site (or, just our site).<\/p>\n<h2>The difference between first-party and third-party cookies<\/h2>\n<p>We draw a distinction between <strong>third-party cookies<\/strong>, and <strong>first-party cookies<\/strong>.<\/p>\n<p style=\"padding-left: 40px\"><strong>First-party cookies<\/strong> are set by the site for the site &#8211; that is, abbywinters.com sets a cookie for a user of abbywinters.com to make the site nicer to use for that user.<\/p>\n<p style=\"padding-left: 40px\"><strong>Third-party cookies<\/strong> are set by a <em>different<\/em> site. In our case, we allow sites like <a href=\"https:\/\/en.wikipedia.org\/wiki\/Google_Analytics\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Google Analytics<\/a> to set cookies for users on abbywinters.com. We let people opt-out of third-party cookies being set.<\/p>\n<p>All first-party cookies we set for Customers last for one year, based on the preferences of the user (Guests get default values set).<\/p>\n<h2>Declining third-party cookies<\/h2>\n<p>Note, opting out of cookies only opts out of <strong>third-party<\/strong> cookies &#8211; first-party cookies are still set, as they are essential to accessing our website.<\/p>\n<p>Guests are asked if they want to allow third party cookies when they first visit the site.<\/p>\n<div id=\"attachment_2695\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/accept-cookies.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2695\" class=\"wp-image-2695 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/accept-cookies-1024x337.png\" alt=\"\" width=\"640\" height=\"211\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/accept-cookies-1024x337.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/accept-cookies-300x99.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/accept-cookies-768x253.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/accept-cookies.png 1487w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2695\" class=\"wp-caption-text\">ABOVE: The location of the cookie decline \/ accept interaction.<\/p><\/div>\n<p>If third-party Cookies are accepted initially but later the Guest user wants to decline them, easiest is to delete all cookies for abbywinters.com (varies by Browser, make a web search for &#8220;delete cookies Firefox&#8221; for example). On the next visit to abbywinters.com, you&#8217;ll be asked if you want to allow third-party cookies or not &#8211; select &#8220;Decline&#8221;.<\/p>\n<p>Paying customers can opt-out of third party cookies in their preferences; <span style=\"font-weight: 400\">Be logged in to abbywinters.com. In the user Control panel top right, select My Account, Preferences, General tab, Disallow third-party cookies.<\/span><\/p>\n<h1>First-party cookies we set<\/h1>\n<p><strong>recently_visited<\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>This cookie stores the 10 most-recently visited pages on abbywinters.com, to show on our page &#8211; this is sometime called &#8220;breadcrumbs&#8221;, so it&#8217;s easy to go back a few steps. We are phasing this feature out in our site redesign. We&#8217;ll likely retain this cookie as it&#8217;s useful for customer support reasons.<\/p>\n<p>No user data is stored, just the most recently visited URL&#8217;s on the abbywinters.com site. If a user <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">submits a customer support ticket<\/a>, those URLs are listed in the ticket to allow us to support the user better.<\/p>\n<p>This cookies is set the first time the user visits our site, and is deleted when all tabs for our website are closed.<\/p>\n<p><strong>ageverify<\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>When they first visit our site, we ask users to confirm they are over the age of 18. If the user selects &#8220;Enter&#8221;, we set a value of &#8220;1&#8221; so the user is not asked this question again.<\/p>\n<p>This cookie is set the first time a visitor arrives on any page of our site.<\/p>\n<p>No user data is stored in this cookie.<\/p>\n<div id=\"attachment_2672\" style=\"width: 610px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/over-18-verify-screenshot.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2672\" class=\"wp-image-2672\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/over-18-verify-screenshot-300x115.png\" alt=\"\" width=\"600\" height=\"229\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/over-18-verify-screenshot-300x115.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/over-18-verify-screenshot-768x294.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/over-18-verify-screenshot.png 923w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><p id=\"caption-attachment-2672\" class=\"wp-caption-text\">ABOVE: What the age verify modal looks like.<\/p><\/div>\n<\/div>\n<p><strong>cookie_accept<\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>We set this cookie based on the user&#8217;s choice to accept or decline third-party cookies. These cookies only contain a value (&#8220;allow&#8221; or &#8220;deny&#8221;), no user data is stored.<\/p>\n<p>If the user selects to accept cookies, we set <strong>cookie_accept<\/strong> to a value of &#8220;allow&#8221;, and we set third party cookies (that is, Google Analytics).<\/p>\n<p>If the user selects to decline third-party cookies, we set <strong>cookie_accept<\/strong> to a value of &#8220;deny&#8221;, and do not set third-party cookies (that is, cookies from Google Analytics).<\/p>\n<p>To change this setting, Guests can choose to delete this cookie from their browser, and upon visiting the site the next time, they will be prompted to make a selection. Customers can do the same thing, or simply when logged in, i<span style=\"font-weight: 400\">n the user Control panel top right, select My Account, Preferences, General tab, Disallow third-party cookies.<\/span><\/p>\n<div id=\"CookiesWeSet\" class=\"answerWrap\">\n<p><strong>dl_quality <\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>This cookie sets the user&#8217;s preference for default video download quality. No user data is stored in this cookie, just a simple identification of the preferred video quality, for example, &#8220;HD_MP4&#8221;.<\/p>\n<p>Guests receive the default setting, and cannot alter this option.<\/p>\n<p>This cookie is updated when the Customer changes their preference.<\/p>\n<p><strong>image_dl_quality<\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>This cookies sets the user&#8217;s preference for the default image download quality.\u00a0No user data is stored in this cookie, just a simple identification of the preferred video quality, for example, &#8220;XL&#8221;.<\/p>\n<p>Guests receive the default setting, and cannot alter this option.<\/p>\n<p>This cookie is updated when the Customers changes their preference.<\/p>\n<p><strong>tv_m, tv_time<\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>These cookies are used to store a user&#8217;s preferences regarding Tagging videos, micro-videos we pop-up from time to time showing our models encouraging users to add meaningful tags to the site.<\/p>\n<p>No user data is stored, only integers relating to the user&#8217;s preference for how often we display these videos to the user.<\/p>\n<p>Guests receive the default setting, and cannot alter this option.<\/p>\n<p>This cookie is updated when the Customers changes their preference.<\/p>\n<p><strong>video_dl <\/strong><\/p>\n<p>Applies to: Guests; Customers.<\/p>\n<p>This cookie allows the user to choose if they prefer to download or stream videos, when clicking on a video download link. We provide excellent video streaming options, so this is rarely used, but some weirdos like it&#8230;<\/p>\n<p>Guests receive the default setting, and cannot alter this option.<\/p>\n<p>No user data is stored in this cookie, just the word &#8220;download&#8221; or &#8220;stream&#8221;.<\/p>\n<p>This cookie is updated when the Customers changes their preference.<\/p>\n<p><strong>user<\/strong><\/p>\n<p>Applies to: Customers only.<\/p>\n<p>This cookie stores the user&#8217;s session ID, so the user is not asked for their username and password on each page they visit on our site (that&#8217;d be super annoying!). When the user reloads the page or follows a link we re-check this cookie and re-authenticate user.<\/p>\n<p>Contained in this cookie is the user&#8217;s username and encrypted password (<a href=\"https:\/\/support.abbywinters.com\/how-secure-is-all-this\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">more info on how we keep your data secure<\/a>).<\/p>\n<p>This cookie is first set when a Customer logs in.<\/p>\n<h1>Third party cookies set when visiting abbywinters.com<\/h1>\n<div id=\"CookiesWeSet\" class=\"answerWrap\">\n<p><strong>Google Analytics<\/strong><\/p>\n<\/div>\n<p>Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.\u00a0The details of each cookie set are described on <a href=\"https:\/\/developers.google.com\/analytics\/devguides\/collection\/analyticsjs\/cookie-usage\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Google&#8217;s page for this<\/a>. All data is anonymised.<\/p>\n<p>Data gathered by google analytics is listed on <a href=\"https:\/\/developers.google.com\/analytics\/devguides\/collection\/gajs\/gaTrackingTroubleshooting?csw=1\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Google&#8217;s page for this<\/a>, under the heading &#8220;The GIF Request Parameters&#8221; towards the bottom of the page.<\/p>\n<\/div>\n<p><strong>AddThis<\/strong><\/p>\n<p>AddThis is a social bookmarking service, that allows our customers to share pages on our site with others.<\/p>\n<p>AddThis has their own <a href=\"https:\/\/www.oracle.com\/legal\/privacy\/addthis-privacy-policy.html\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Privacy Policy<\/a> that covers more details on how data is collected and used.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3079-80DQ0IlcbY' data-post_id='3079'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are the minimum specs for accessing this site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-the-minimum-specs-for-accessing-this-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"MinSpecs\" class=\"answerWrap\">\n<p>If you join and have problems viewing our content, we will not be able to offer support or issue a refund unless your system is above minimum spec. Cookies must be enabled; Javascript must be enabled; Anonymous Proxies are not supported (but may work).<\/p>\n<p><strong>PC minimum specification<\/strong><\/p>\n<ul>\n<li>Celeron class processor or better<\/li>\n<li>At least 256 MB of RAM<\/li>\n<li>150Mb free HDD space on your C (or swap) drive<\/li>\n<li>1024\u00d7768 screen resolution<\/li>\n<li>512kbps broadband connection to Internet<\/li>\n<li>Windows 7\u00a0or higher<\/li>\n<li>Chrome (latest)<\/li>\n<li>Firefox\u00a0(latest)<\/li>\n<li>Microsoft Internet Explorer\u00a0(latest)<\/li>\n<li>Windows Media Player (latest)<\/li>\n<\/ul>\n<p><strong>PC recommended specification<\/strong><\/p>\n<ul>\n<li>i5 processor<\/li>\n<li>4Gb RAM<\/li>\n<li>24&#8243; monitor<\/li>\n<li>1280&#215;1024 resolution<\/li>\n<li>Chrome browser (latest version)<\/li>\n<li>VLC media player<\/li>\n<\/ul>\n<p><strong>Mac minimum specification<\/strong><\/p>\n<ul>\n<li>A PowerPC G3 or higher, or an Intel Core2 Duo or higher<\/li>\n<li>At least 256 MB of RAM<\/li>\n<li>150Mb free HDD space on your main drive<\/li>\n<li>1024\u00d7768 screen resolution<\/li>\n<li>128kbps broadband connection to Internet<\/li>\n<li>OS X 10.4 or higher<\/li>\n<li>Chrome (latest)<\/li>\n<li>Firefox\u00a0(latest)<\/li>\n<li>Safari\u00a0(latest)<\/li>\n<li>Quicktime 6.0<\/li>\n<li>MPEG1 codec installed<\/li>\n<\/ul>\n<p><strong>Mac recommended specification<\/strong><\/p>\n<ul>\n<li>OSX\u00a0(most recent release)<\/li>\n<li>MacBook (2014 or more recent)<\/li>\n<li>MacBook Air (2014 or more recent)<\/li>\n<li>iMac (2014 or more recent)<\/li>\n<li>Chrome browser (latest version)<\/li>\n<\/ul>\n<p>While the site might work on a lower hardware or software spec, we do not\u00a0support it.<\/p>\n<h2>iPhone and Android<\/h2>\n<p>All key pages (Tour, Join, News, Browse, Model, Shoot, Video, Image, Fetish) of our site work well on the latest version of the iOS and Android operating systems.<\/p>\n<p>Some videos may not play back on some devices.<\/p>\n<h2>Tablets<\/h2>\n<p>Cheaper tablets with limited hardware specs (Eg Amazon Fire) may not work work well.<\/p>\n<h2>Smart TV&#8217;s<\/h2>\n<p>Smart TV&#8217;s based on the Firefox web browser <em>should<\/em> work, but may not. This technology is not reliable and so is not supported fully yet.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3083-bZWkMEjsVl' data-post_id='3083'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is this JavaScript thing about?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-this-javascript-thing-about\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"JavaScript\" class=\"answerWrap\">\n<p>To see the security code you must have <a href=\"https:\/\/enable-javascript.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">JavaScript enabled<\/a> in your browser.<\/p>\n<p>It is also possible that you\u2019re behind a proxy server, firewall, or you\u2019re running your own firewall or security software such as Zone Alarm, Norton Internet Security, etc. If this is the case you\u2019ll need to adjust your settings to allow access to <em>abbywinters.com<\/em>.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3091-iK43kuNG19' data-post_id='3091'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat web browsers do you support?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-web-browsers-do-you-support\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Browsers\" class=\"answerWrap\">\n<p>abbywinters.com has been tested and is expected to work well on modern updated web browsers.<\/p>\n<p>PC:<\/p>\n<ul>\n<li>Chrome\u00a0(latest version) <strong>Recommended.<\/strong><\/li>\n<li>Firefox\u00a0(latest version)<\/li>\n<li>Microsoft Edge<\/li>\n<\/ul>\n<p>Mac (OSX):<\/p>\n<ul>\n<li>Chrome (latest version)\u00a0<strong>Recommended.<\/strong><\/li>\n<li>Safari\u00a0(latest version)<\/li>\n<li>Firefox \u00a0(latest version)<\/li>\n<\/ul>\n<p>Other browsers may work, but are not guaranteed to. If you have problems, we may not be able to support you.<\/p>\n<p>If you&#8217;re not using the latest version of the browser, please update before lodging a support request (Help menu, About&#8230; update).<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3090-2l5JdDzvVU' data-post_id='3090'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s with that Security Code thing?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-with-that-security-code-thing\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"SecCode\" class=\"answerWrap\">\n<p>Some people use automated computer programs to attempt to break in to our site. To counteract this practice\u00a0we ask you to prove you&#8217;re a human, using a <a href=\"https:\/\/en.wikipedia.org\/wiki\/CAPTCHA\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">CAPTCHA<\/a>\u00a0(Completely Automated Public Turing test to tell Computers and Humans Apart).<\/p>\n<p>Automated computer programs can\u2019t \u201cread\u201d the letters and numbers you see in the box, only humans can. When you enter this code (which changes on every page load), it ensures that your login is entered by a real person. This\u00a0works as a deterrent to hackers &#8211; when they see there is a CAPTCHA test, they simply look for lower-hanging fruit.<\/p>\n<p>If you\u2019re not sure what the code is, make your best guess. If you\u2019re incorrect, you\u2019ll get another chance to enter a different word on the next screen.<\/p>\n<p>You need to type the black letters and numbers into the blank box (<strong>pdahb<\/strong> in the example below). It does not matter if you type it in lowercase or uppercase. Do\u00a0not enter spaces between the letters.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SecCode2.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-354\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SecCode2.jpg\" alt=\"SecCode2\" width=\"700\" height=\"443\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SecCode2.jpg 700w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/SecCode2-300x189.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>These letters will change each time you reload the page or click the refresh icon below \u201cI can\u2019t read this\u201d. After four minutes, you will need to reload the page or refresh the letters to get a new security code, as they do expire. If you try to log in with an expired code, you\u2019ll be asked to log in again.<\/p>\n<p>If you\u2019re having problems reading the security code, and you\u2019re using Windows, using the built-in \u201cMagnifier\u201d tool might\u00a0help you.<\/p>\n<p>Click on the Start menu, type\u00a0<strong>Magnifier<\/strong>, and set it to the &#8220;lens&#8221; mode, a small handy tool that zooms in on an area around the mouse pointer. Set at about 200%, it should be perfect for you!<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3085-vwvmgMCS29' data-post_id='3085'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s with these cookie things?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-with-these-cookie-things\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Cookies\" class=\"answerWrap\">\n<p><strong>Cookies are useful<\/strong> \u2013 if we did not use cookies, you\u2019d be asked to enter your username and password for every image and every video you looked at. This would become very annoying!<\/p>\n<p>Here&#8217;s a <a href=\"https:\/\/support.abbywinters.com\/the-cookies-we-set-and-why\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">list of all the cookies we set<\/a>, and why we set them.<\/p>\n<h3>Cookies are good!<\/h3>\n<p>We use cookies to help you access the site smoothly. We also use cookies to remember settings you make, like how many thumbnails per page, and if images open in a new window or not.<\/p>\n<p>If you suspect you&#8217;re having cookie issues, to do things in this order (if the first thing in the list does not fix your problem, move on to the next item in the list, and so on):<\/p>\n<ol>\n<li>Deleting old cookies (may be corrupt)<\/li>\n<li>Enabling cookies in your browser<\/li>\n<li>adjust firewall settings<\/li>\n<\/ol>\n<h3>Deleting old cookies<\/h3>\n<p>If you have problems logging in, it may\u00a0help to delete all cookies associated with this website.<\/p>\n<p><strong>Chrome<\/strong><\/p>\n<p>Make sure you have your username and password handy &#8211; you were emailed this when you first joined.<\/p>\n<p>In Chrome, select the Hamburger menu, Settings, search for &#8220;cookie&#8221;, select &#8220;Content Settings&#8221; button, then &#8220;All cookies and site data&#8221; button.<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/chrome-cookie-setting.png\" rel=\"attachment wp-att-1082 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-1082 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/chrome-cookie-setting.png\" alt=\"chrome cookie setting\" width=\"779\" height=\"400\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/chrome-cookie-setting.png 779w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/chrome-cookie-setting-300x154.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/chrome-cookie-setting-768x394.png 768w\" sizes=\"auto, (max-width: 779px) 100vw, 779px\" \/><\/a><\/p>\n<\/div>\n<p>Search for abbywinters.com. Some of our subdomains might also show up, if you have visited them, but click on the main abbywinters.com one.<\/p>\n<p>Click the X on the right to remove all cookies associated with abbywinters.com. You will need to log in again.<\/p>\n<p><strong>Firefox<\/strong><\/p>\n<ol>\n<li>From the browser menu: Tools \/ Options \/ Privacy \/ Cookies \/ Show Cookies<\/li>\n<li>A small window will open with a list including descriptions of each cookie<\/li>\n<li>You are looking for files named:abbywinters.com<br \/>\nwww.abbywinters.com with the descriptions of: user; sessiondata; pID<\/li>\n<li>Do not choose those described with the letters bb, like bblastactivity, bbuserid etc, as they are for the messageboards<\/li>\n<li>Select\u00a0each cookie, and click Remove Cookie<\/li>\n<\/ol>\n<div id=\"Cookies\" class=\"answerWrap\">\n<p><strong>Internet Explorer<\/strong><\/p>\n<ol>\n<li>From the browser menu: Tools \/ Options \/ General \/ Temporary Internet Files \/ Settings \/ View Files(Internet explorer 7 users -From the browser menu: Tools \/ Options \/ General \/ Browsing history \/ Settings \/ View Files)<\/li>\n<li>A window will open with a lot of filenames in it. Click on \u2018Name\u2019 to list them alphabetically.<\/li>\n<li>You are looking for files named like this:Cookie:user@abbywinters.comCookie:user@abbywinters.com\/Cookie:user@www.abbywinters.comCookie:user@www.abbywinters.com\/where \u2018user\u2019 is the user logged in to Windows (your Windows username)<\/li>\n<li>Right-click on each and choose delete.<\/li>\n<\/ol>\n<h3>Enabling cookies<\/h3>\n<p>Cookies must to be enabled to browse this site as a member. Cookies are enabled on your web browser by default, but you may have turned them off by mistake, or deliberately. If you did it by mistake, here\u2019s info on how re-enable them.<\/p>\n<p>If you did it deliberately, you will need to enable cookies specifically for this site (see below).<\/p>\n<p><strong>Enable cookies in Chrome<\/strong><\/p>\n<ol>\n<li>In Chrome, select the Hamburger menu, Settings, search for &#8220;cookie&#8221;, select &#8220;Content Settings&#8221; button<\/li>\n<li>Remove the\u00a0check-mark from &#8220;Block all third-party cookies and site data&#8221;.<\/li>\n<li>Clicked Finished.<\/li>\n<\/ol>\n<p><strong>Enable cookies in Firefox<\/strong><\/p>\n<ol>\n<li>Go to the Tools menu<\/li>\n<li>Select \u201cOptions\u2026\u201d<\/li>\n<li>Click on the Privacy icon<\/li>\n<li>In the \u201cCookies\u201d section, check the \u201cAccept cookies from sites\u201d box<\/li>\n<li>Click OK<\/li>\n<\/ol>\n<p><strong>Enable cookies in Internet Explorer<\/strong><\/p>\n<ol>\n<li>Go to the Tools menu<\/li>\n<li>Select \u201cInternet Options\u2026\u201d<\/li>\n<li>Go to the Privacy Tab<\/li>\n<li>Click the \u201cAdvanced\u2026\u201d button<\/li>\n<li>UN-check \u201cOverride automatic cookie handling\u201d, Click OK<\/li>\n<li>Set the slider to \u201cMedium\u201d<\/li>\n<li>Click OK<\/li>\n<\/ol>\n<h3>Adjust Firewall<\/h3>\n<p>You may also need to adjust your software firewall (for example, Norton Firewall, or Zone Alarm) or ad blocking software. You need to explicitly <strong>allow<\/strong> \u201cabbywinters.com\u201d (exactly that, without the quotes). As there are so many different types of these, we cannot provide specific instructions, but you\u2019re looking for something like \u201cexceptions\u201d or \u201callow\u201d.<\/p>\n<p>Let us know if you still have problems.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3077-LFO52KQail' data-post_id='3077'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy are the images are so darn big?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-are-the-images-are-so-darn-big\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"ImagesBig\" class=\"answerWrap\">\n<h4>Why are the images are so darn big?<\/h4>\n<p>All the images on this site are around 1280\u00d7960 or 1470\u00d7980 pixels for large size images and 3504\u00d72336 for XL images. When viewing images through the new site these images are automatically re-sized in your browser to fit your screen resolution and size of your browser window.<\/p>\n<p>If you wish you can click on the image to view the full image in the browser or right-click and click \u201csave image as\u201d if you want to save it to your harddrive.<\/p>\n<p>You can also select your preferred size for images from the preference in the <a href=\"https:\/\/www.abbywinters.com\/myaccount\/preferences\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">my account<\/a> page. This will affect the size of image that is loaded by default when browsing images and also the image that is downloaded when clicking on the download image icon (disk icon) on the image page. If you have selected XL as your preferred size and an imageset is not available with XL images it will default back to Large image size for that set.<\/p>\n<p>Resizing images in a browser can result in lower quality images \u2013 they often distort and cause jaggy edges \u2013 so we recommend you download the images first (by <a href=\"\/help\/faqs\/technical#Zips\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">zip<\/a>, if you want more than several), and use an image viewing program on your computer.<\/p>\n<p>Image viewers have many advantages over a web browser. There are many viewers to choose from, but we recommend <a href=\"http:\/\/www.irfanview.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">IrfanView<\/a> (free), or Windows \/ MacOS&#8217;s inbuilt viewer (both free). Some other suggestions from our members can be found in this <a href=\"\/vbulletin\/showthread.php?t=1263\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">thread<\/a> on our discussion boards.<\/p>\n<p>The simplest way to see the complete picture in your chosen image viewer is to use \u201cFit Image To Screen\u201d. Most viewers can achieve this \u201con the fly\u201d using a keyboard shortcut (e.g. in ACDSee it\u2019s Ctrl and Numpad minus), and you can set this to be the default.<\/p>\n<p>Your chosen image viewing application should come with a comprehensive Help file that will guide you through everything, but we have a lot of very knowledgeable members who will be happy to help you if you post on our discussion boards.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3005-T74Qv2nOar' data-post_id='3005'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy do I get a notice that I have exceeded bandwidth?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-do-i-get-a-notice-that-i-have-exceeded-bandwidth\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>If you receive a notice that you have exceeded our bandwidth allowances, you have downloaded an <strong>extremely excessive<\/strong> amount of data from our site \u2013 way more than the entire amount content of the site, including downloading many\u00a0files more than once!<\/p>\n<p>We\u2019re a small company who has to pay for your downloads, this is factored into our pricing.<\/p>\n<p>We have frozen your account, so you can browse pages on the site but not download any content.<\/p>\n<p>It\u2019s unlikely you\u2019d have a valid excuse for this, but you can <a href=\"https:\/\/support.abbywinters.com\/index.php\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> to discuss it if you wish. Some of the popular excuses that won\u2019t wash are:<\/p>\n<ul>\n<li>\u201cI didn\u2019t read the terms and conditions!\u201d: You are required to agree to the <a href=\"http:\/\/www.abbywinters.com\/about\/termsandconditions\" target=\"_blank\" rel=\"noopener noreferrer external\" data-wpel-link=\"external\">terms and conditions<\/a> before you join the site. We realise that not everyone reads the fine print, but unfortunately, it\u2019s a fact of life.<\/li>\n<li>\u201cI gave my password to my buddies\u201d: You paid for the site for <em>you<\/em>, not for your buddies. Tell them to join themselves!<\/li>\n<li>\u201cI installed this special program to mirror the site, but I did not know how to use it\u2026\u201d: We don\u2019t need you to mirror the site, thanks all the same. You are responsible for software you install. Ignorance is not an excuse.<\/li>\n<li>\u201cI got a new download manager, but I did not know how to use it\u2026\u201d: Again, not out fault. <em>Your<\/em> computer downloaded it!<\/li>\n<li>\u201cIt wasn\u2019t me!\u201d: You\u2019re responsible for your password, which is the only way to access the site. We advise you to keep it secure. Our software does not make mistakes: we count each megabyte you downloaded.<\/li>\n<\/ul>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3087-AMcOYt6lQw' data-post_id='3087'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy do I keep getting a page that says I need to log in again?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-do-i-keep-getting-a-page-that-says-i-need-to-log-in-again\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"LoginAgain\" class=\"answerWrap\">\n<h4>Why do I keep getting a page that says I need to log in again?<\/h4>\n<p>If you\u2019ve logged into the site, but keep getting nagged to log in when trying to download images or videos, it indicates that your <em>abbywinters.com<\/em> cookies are stale or corrupted. What you need to do is delete your AW cookies and log in again by entering your username and password on the Home page.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3088-9rDMcR9kvD' data-post_id='3088'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy has my account been suspended?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-has-my-account-been-suspended\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Suspended\" class=\"answerWrap\">\n<div id=\"attachment_2152\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account.png\" rel=\"attachment wp-att-2152 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2152\" class=\"size-large wp-image-2152\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-1024x356.png\" alt=\"ABOVE: What a suspension notice looks like.\" width=\"640\" height=\"223\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-1024x356.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-300x104.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account-768x267.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/suspended-account.png 1263w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2152\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: What a suspension notice looks like. \ud83d\ude41<\/p><\/div>\n<p>We suspend user accounts when there are\u00a0eight unsuccessful login attempts.<\/p>\n<h2>If this was you<\/h2>\n<p>If this was you trying to log in,\u00a0you probably want to <a href=\"https:\/\/support.abbywinters.com\/i-have-forgotten-my-password-help\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">find your password<\/a>. We also recommend <a href=\"https:\/\/support.abbywinters.com\/how-do-i-copy-and-paste-exactly\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">copying and pasting<\/a> passwords in (rather than typing them), to ensure there are no mistakes.<\/p>\n<p>See below for what to do next.<\/p>\n<h2>If this was not you&#8230;<\/h2>\n<p>If you did not try and fail to log in 8 times, this will be caused by hackers trying to break into our site with your account. They know your username (attackers keep enormous lists of known usernames, millions and millions of them), and try other enormous lists of passwords against our system to try to break in.<\/p>\n<p>This is usually futile, as there are so many possible combinations they use a computer program to try\u00a0to log in many times, and we have the &#8220;I am not a robot&#8221; test for this very reason. But, attackers are not so smart, sometimes try it, and the result can be, a customers account gets suspended.<\/p>\n<p>Another possibility is that attackers know your username and password from another site where you used the same combination, and that site got &#8220;cracked&#8221; (attackers broke in an stole a list of all usernames and passwords, guessing that some users will use the same credentials for other sites).<\/p>\n<p>The net result is the same, your account is suspended.<\/p>\n<h3>A note on password security<\/h3>\n<p>For the reasons above, it&#8217;s strongly recommended to use a <strong>different password for every site<\/strong> you use online. Of course, that&#8217;s a real pain to remember, but there are some good free software tools to help manage this easily. We use and recommend <a href=\"https:\/\/www.lastpass.com\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">LastPass<\/a> at HQ.<\/p>\n<p>Typically, accounts that have this problem have simple passwords. We strongly recommend using <strong>stronger passwords<\/strong>. You know the ones &#8211; upper and lower case letters, numbers and symbols). <a href=\"http:\/\/www.dinopass.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">DinoPass<\/a> is meant for passwords for kids, but is pretty good at suggesting memorable passwords (however, security is improved if you capitalise some of the letters in the password they recommend).<\/p>\n<h2>What do I do now?<\/h2>\n<p>You can <a href=\"https:\/\/support.abbywinters.com\/contact-us\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> and ask us to un-suspend your account, or wait 24 hours from when you first saw this message, for your account to be unlocked automatically.<\/p>\n<p>If attackers have used your account, it&#8217;s likely it will become locked again and again as they keep trying to use it. In these cases, we recommend changing your username as well &#8211; we will do this for you, but if you have a strong opinion on what you want the new username to be, let us know when you contact us (but, it&#8217;s not appropriate to just add &#8220;1&#8221; to the end of it &#8211; the more different it is, the safer it is!).<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3068-0ZfFCYMv5Q' data-post_id='3068'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tYour site is giving me trojans, wtf?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/your-site-is-giving-me-trojans-wtf\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p class=\"gmail_default\">These days, our personal computers can get infected with &#8220;malware&#8221; &#8211; software that makes computers behave incorrectly (but basically the computer still works). In your case, it seems you have a malware installed that is &#8220;sensitive&#8221; to abbywinters.com (and perhaps other adult sites as well).<\/p>\n<p class=\"gmail_default\">Removing malware is usually not difficult &#8211; <a href=\"https:\/\/www.malwarebytes.com\/antimalware\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Malwarebytes<\/a> is a program that removes malware, and has a free trial.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n<h2><strong>Video &amp; Audio<\/strong><\/h2>\n<style>.ewd-ufaq-permalink {\r\n    margin-top: 0 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='video-audio' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/pages\/3143' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3098-QsGHSAbTXS' data-post_id='3098'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHit me with overview of videos at abbywinters.com?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/hit-me-with-overview-of-videos-at-abbywinters-com\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"VideoOverview\" class=\"answerWrap\">\n<h3>Video quality timeline<\/h3>\n<p><strong>2000 to 20010<\/strong>: All videos shot in Standard Definition. they appear low quiality compared to today&#8217;s standards.<\/p>\n<p><strong>2010 to 2020<\/strong>: All videos shot in High Definition (HD1080i).<\/p>\n<p><strong>2020 onwards<\/strong>: All videos shot in 4k.<\/p>\n<h3>Overview of videos<\/h3>\n<p>We aim to have a combination of video formats that allow all users to enjoy our videos\u00a0on a range of devices (phone, tablet, desktop\/laptop, home cinema), and allow several download options. Our aim is to provide several options for\u00a0everyone, regardless of your:<\/p>\n<ul>\n<li>Internet connection speed<\/li>\n<li>Quality preference<\/li>\n<li>Streaming \/ download preference<\/li>\n<li>Computer operating system<\/li>\n<\/ul>\n<p>Like many things in life, video formats on the web involve trade-offs. If you want to get a video really fast, the quality might not\u00a0be so good\u2026 the converse being, wait a little longer and get much higher\u00a0quality video.<\/p>\n<p>Before we make recommendations, we should be clear on what \u201cstreaming\u201d and \u00a0downloadable\u201d videos are. Both are very useful, but it depends on your personal preferences and circumstances.<\/p>\n<h3>Streaming videos<\/h3>\n<ul>\n<li>Work like videos on YouTube<\/li>\n<li>Don\u2019t stay on your computer (good for privacy)<\/li>\n<li>Easy to jump right to the good bits, almost instantly<\/li>\n<li>Almost instant to start watching<\/li>\n<li>Quality\u00a0depends on your internet connection speed. Higher-speed connection means higher quality.<\/li>\n<li>Must be a current member to see the videos (cannot see videos after your subscription lapses)<\/li>\n<li>May\u00a0not work well if you have a slow internet connection (or, quality will be low)<\/li>\n<\/ul>\n<h3>Downloadable videos<\/h3>\n<ul>\n<li>You download a video file to your computer<\/li>\n<li>Cannot watch until fully downloaded (depends on your connection speed, may be minutes or hours)<\/li>\n<li>Someone else might find the downloaded files on your computer?<\/li>\n<li>You can back the videos up, or have them on several devices<\/li>\n<li>You have access to them, regardless if you\u2019re a current paying member<\/li>\n<li>Take up a lot of hard-disk space (you might need an external drive)<\/li>\n<\/ul>\n<h3>Related questions and answers<\/h3>\n<ul>\n<li><a href=\"https:\/\/support.abbywinters.com\/what-is-the-best-video-format-for-me\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What is the best video format for me?<\/a><\/li>\n<li><a href=\"https:\/\/support.abbywinters.com\/im-having-trouble-trying-to-play-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">I&#8217;m having trouble trying to play videos<\/a><\/li>\n<li><a href=\"https:\/\/support.abbywinters.com\/what-formats-bitrates-and-sizes-do-your-videos-come-in\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">What formats, bitrates, and sizes do your videos come in?<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3093-fdHT9i1Ck0' data-post_id='3093'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I watch your videos on my big screen TV?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-can-i-watch-your-videos-on-my-big-screen-tv\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>There are a few ways to enjoy our videos on your big screen TV, but unfortunately, it&#8217;s not as simple as it should be in these modern times!<\/p>\n<p>Internet-connected TV&#8217;s are becoming more common, but they almost all require &#8220;apps&#8221; from stores the manufacturer administers, and none will allow adult content (yet!). So, we need to do some <strong>workarounds<\/strong>.<\/p>\n<p>The good news us, it&#8217;s not that hard!<\/p>\n<h2>HD or 4k videos are best for this<\/h2>\n<p>First, our HD or 4k videos are always preferred for viewing on a big screen &#8211; they are available at a <strong>high pixel count<\/strong> (4k is 3840&#215;2160, HD is 1920&#215;1080, both of which are optimal for modern TVs), and <strong>encoded at a high bitrate<\/strong> (which means all the details will be clear).<\/p>\n<h2>Option 1: Put files on a USB stick or drive (recommended)<\/h2>\n<p>Most modern TV&#8217;s have a USB port on the back, where a USB stick (or portable USB drive) can be plugged in. The TV has a simple &#8220;file browser&#8221; for exploring the folder structure on the USB device.<\/p>\n<p>Our videos work fine with TV&#8217;s that have a USB port, and will simply play when selected. You can use your TV&#8217;s remote control to play \/ pause \/ ffwd \/ rwd \/ stop, and select another video. This also works for viewing images.<\/p>\n\n\t\t\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t\n\t\t<div id='gallery-1' class='gallery galleryid-3093 gallery-columns-3 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2018\/08\/01-video-on-TV.jpg.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2018\/08\/01-video-on-TV.jpg-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-1-2976\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-2976'>\n\t\t\t\tABOVE: Selecting the &#8220;Source&#8221;. When a USB drive is inserted, &#8220;Storage Media&#8221; is an option here.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2018\/08\/02-video-on-TV.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2018\/08\/02-video-on-TV-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-1-2973\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-2973'>\n\t\t\t\tABOVE: The video file on the USB drive appears &#8211; just one in this example. \n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2018\/08\/03-video-on-TV.jpg.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2018\/08\/03-video-on-TV.jpg-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-1-2974\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-2974'>\n\t\t\t\tABOVE: Playing back the video &#8211; plenty of options to navigate around it. \n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p>To do this;<\/p>\n<ol>\n<li>Get a USB stick\n<ol>\n<li>Sometimes called a USB Drive, flash drive, pen drive, thumb drive or similar<\/li>\n<li>These cost under US$10 each, and often come in packs of five<\/li>\n<li>These are available from office supply stores, supermarket chains, and similar. We recommend buying a brand-name USB drive &#8211; SanDisk, Verbatim, WD, Samsung.<\/li>\n<li>We recommend at least a 16Gb one (4k videos are around 3Gb each), 32Gb or 64Gb will hold more videos<\/li>\n<\/ol>\n<\/li>\n<li>Download the videos you want to view on the big TV, onto your computer<\/li>\n<li>Copy the files over to the USB drive\n<ol>\n<li><a href=\"https:\/\/kb.sandisk.com\/app\/answers\/detail\/a_id\/104\/~\/transferring-files-onto-a-usb-flash-drive\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">More info for Windows 10 and MacOS<\/a><\/li>\n<li>Video files are large and USB is slow, so a copy could take between 15 minutes and an hour per video<\/li>\n<li>We recommend &#8220;dismounting&#8221; the USB drive before removing it from your computer, <a href=\"https:\/\/www.computerhope.com\/issues\/ch001943.htm\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">more info<\/a><\/li>\n<\/ol>\n<\/li>\n<li>Plug the USB drive into your TV<\/li>\n<li>Select the Source<\/li>\n<li>Navigate to the file\n<ol>\n<li>Using the Up \/ Down \/ Left \/ Right buttons on the TV remote control<\/li>\n<li>Click the &#8220;OK&#8221; button to start playback<\/li>\n<li>The Up \/ Down \/ Left \/ Right buttons will probably ffwd \/ rew the video (each TV remote is different &#8211; have a play, you won&#8217;t break anything)<\/li>\n<\/ol>\n<\/li>\n<li>Enjoy!<\/li>\n<\/ol>\n<p>Remember to remove the USB drive when you&#8217;re done, if your TV is in a shared space! \ud83d\ude05<\/p>\n<h2>Option 2: Use a Chromecast<\/h2>\n<p>Google developed a widget called a <strong>Chromecast<\/strong> that you plug into a HDMI port of your TV, and use it to watch TV from a variety of sources (Netflix, Youtube, etc), wirelessly. Chromecasts are available from most places that sell TV&#8217;s, but also online or <a href=\"https:\/\/store.google.com\/au\/product\/chromecast\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">direct from Google<\/a>. They cost about $50, and are pretty cool!<\/p>\n<p>Once set up, from a computer (laptop, desktop) you just go to the &#8220;hamburger&#8221; menu and select &#8220;Cast&#8221;, you select which device you want it to appear on, and it plays. <a href=\"https:\/\/support.abbywinters.com\/what-if-i-see-material-that-concerns-me\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpel-link=\"internal\">More info on how to do it from Google<\/a>. Casting can also happen from smart phones and tablets, though it&#8217;s a <em>little<\/em> more complex &#8211; <a href=\"https:\/\/support.google.com\/chromecast\/answer\/6059461?hl=en\" target=\"_blank\" rel=\"noopener external noreferrer\" data-wpel-link=\"external\">more info<\/a>.<\/p>\n<h2>Option 3: Connect a computer<\/h2>\n<p>Perhaps you have a spare laptop that can be connected? Most modern laptops have HDMI ports, and when connected and AV1 \/ AV2 \/ AV3 is selected on the TV, the picture is nice and clear. We always recommend playing back videos in the excellent and free <a href=\"https:\/\/www.videolan.org\/vlc\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC Media Player<\/a> (an application you install on your computer). Make the video full-screen by double clicking anywhere on the playing video.<\/p>\n<p>At HQ, some staff have bought a small solid-state (no fans, no noise, low power consumption) PC&#8217;s for this (Intel&#8217;s NUC line is ideal for this). Connected by wifi, they are great for 4k Netflix, Youtube&#8230; and HD or 4k abbywinters.com! You can stream media files from another computer on your home network, or start a web browser, log in, and play streaming media files directly on abbywinters.com (maximised to full-screen).<\/p>\n<h2>Option 4: Burn to DVD<\/h2>\n<p>A Dual-layer DVD holds 9.6Gb, that&#8217;s three or four GG or GB scenes (or about ten Solo scenes). Basic DVD authoring software may be required to make it work, but most DVD players these days can play video files directly from a DVD.<\/p>\n<p>Worth checking if the options above are not good for you before trying this.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3070-HPZzzGYC4Y' data-post_id='3070'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow come it&#8217;s slow to download from your site?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-come-its-slow-to-download-from-your-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2>Overview<\/h2>\n<p>Download speed on the internet is a complex matter, so we have prepared some info to help understand the factors involved. This article is long and detailed, but there is a lot of ground to cover (if you\u2019re not a network engineering geek, don\u2019t ignore this! We\u2019ve written it with regular internet users in mind!).<\/p>\n<p><strong>If you\u2019re finding our site slow<\/strong>, it\u2019s possible there is an issue on our end, but this is unlikely. When there is a problem at our end, we&#8217;ll mention it on our Twitter feed (<a href=\"https:\/\/twitter.com\/abbywinters?lang=en\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">@abbywinters<\/a>).<\/p>\n<p>Much more likely, is that <strong>there is an internet routing issue between you and us<\/strong>. If AW support staff have directed you to this page, this will be the reason.<\/p>\n<h2 class=\"answerWrap\">abbywinters.com servers<\/h2>\n<p>Because we\u2019re a big site, we have a \u201ccluster\u201d of servers that host our site. Our servers are located in North Virginia (on AWS, Amazon Web Services), directly connected to several major internet backbones.<\/p>\n<p>Like all media-based websites, we use a CDN (Content Delivery Network) to distribute media files to customers. These services store a selection of our most frequently accessed files at dozens of locations around the world &#8211; the closer data is to you, the faster you get it.<\/p>\n<h2>CDN delays<\/h2>\n<p>This means that popular files are more likely to work well. Older, less-often-accessed files will not be on CDN&#8217;s, and so need to be pulled from our server to the CDN. This takes just a few seconds extra (for example, you visit a video page, press Play. Instead of playback starting in 1-2 seconds, it might be 5-9 seconds).<\/p>\n<p>While you&#8217;re steaming\u00a0a scene being pulled from our servers, you may see start-stop behaviour, and be unable to jump ahead (because that\u00a0video file is not yet completely on your nearest CDN location). Watching at normal speed is typically better (ie, without jumping forwards). Alternately, reload the page, and try to stream again, and it will typically work better (because the file will have finished copying to a CDN node close to you).<\/p>\n<h2>Hackers<\/h2>\n<p>On rare occasions, hackers use a network of thousands of &#8220;zombie&#8221; computers whose power they steal using trojan code (commonly called a \u201cmalware\u201d) attack us. The owners of these computers may never know it\u2019s happening. These are called DDoS (<a href=\"http:\/\/en.wikipedia.org\/wiki\/DDos\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Distributed Denial of Service<\/a>) attacks \u2013 the hackers are denying paying customers from using our service.<\/p>\n<p>With improved server and security technology these attacks have become less frequent than they were in the 2000 and early 2010&#8217;s (now, just a few times\u00a0a year), but when they do occur, they\u2019re beyond our control. In fact, they are beyond <em>any<\/em> one person\u2019s or company\u2019s control. Large companies like banks and Facebook and Twitter\u00a0have to deal with these more often than we do.<\/p>\n<p>Should one of these attacks occur, you may find the site slow to browse, and may see error messages. Our web hosting company works to deny access to those computers doing their nefarious work, and service returns to normal in a few hours.<\/p>\n<h2>Defining &#8220;slow&#8221;<\/h2>\n<p>There are two aspects to slow:<\/p>\n<ol>\n<li>Browsing speed (latency)<\/li>\n<li>Raw download speed (throughput)<\/li>\n<\/ol>\n<p>If there&#8217;s a problem, it&#8217;s typically one or the other (though, satellite internet connections usually suffer from both).<\/p>\n<h3>Browsing speed (\u201clatency\u201d)<\/h3>\n<p>In lay terms, <em>latency<\/em> is\u00a0how fast your computer and our server can talk &#8211;\u00a0how long it takes for you to browse from one page to another on our site, or how fast a page of thumbnails takes to download.<\/p>\n<p>As a <i>rough<\/i> guide, on a regular broadband connection, you should see <i>at least<\/i> several dozen thumbnails per second appear on a page (more commonly, 100 thumbnails in under two seconds). As a web page consists of many small elements, \u201clatency\u201d becomes an issue. A <em>low latency<\/em> connection will appear to \u201cbrowse fast\u201d to you. As an example, the website of your ISP would usually browse <em>fast<\/em> \u2013 because you\u2019re directly connected to them, you\u2019ll have low latency.<\/p>\n<p>Higher latency connections will usually be further away from the host (for example, accessing our site from Australia, with the servers in the US), and go through more \u201chops\u201d. That being said, our site browses fine from Australia&#8230; it&#8217;s just faster in the Atlantic NorthEast of the US.<\/p>\n<p><strong>Hops?<\/strong><\/p>\n<p>A hop is a node (a computer of some kind) on the internet path that the data between you and us travels. There may be as few as five hops between you and our servers, or as many as 40, but between 15 and 30 is most common. More hops can\u00a0mean higher latency (slower browsing).<\/p>\n<h3>Raw download speed (\u201cthroughput\u201d)<\/h3>\n<p>This is how fast you can download a single large file, say, a 40Mb zip or 500Mb video. Your web browser probably displays this figure as it downloads, measured in kilobytes per second, but it might be hidden a little.<\/p>\n<div id=\"attachment_2577\" style=\"width: 711px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed.png\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2577\" class=\"size-full wp-image-2577\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed.png\" alt=\"\" width=\"701\" height=\"183\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed.png 701w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/download-speed-300x78.png 300w\" sizes=\"auto, (max-width: 701px) 100vw, 701px\" \/><\/a><p id=\"caption-attachment-2577\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: This screenshot from the Chrome browser, in the Downloads window (CTRL-J, CMD-J on Mac). The speed here is 1135Kb\/second &#8211; very good. Same for Firefox. Safari, &#8220;Show downloads&#8221; button top right of browser.<\/p><\/div>\n<p>A typical broadband user should be able to get 250 to 400 Kb\/sec from us. Our servers support a much higher load \u2013 some people get up to 30,000 Kb\/sec (!) but that&#8217;s due to their own faster internet connections (for example, fibre).<\/p>\n<hr \/>\n<h3>Other downloads<\/h3>\n<p>Both \u201clatency\u201d and \u201cthroughput\u201d are affected by other activity your internet connection is undergoing. If you\u2019re actively downloading stuff from other sites (or browsing lots of web pages, sharing torrents, your virus program or operating system is updating itself, etc), our site may appear slow, because it\u2019s sharing your connection with the other streams of data. To assess our site specifically, please ensure you are <i>only<\/i> downloading from us.<\/p>\n<p>If you use filesharing software like BitTorrent, please make sure these programs do not use more than 80% of your upload speed, or your browser will have a hard time requesting files from us \u2013 if your software does not have the ability to limit bandwidth usage, install software that does.<\/p>\n<h2>Timeframe<\/h2>\n<p>We need to establish if your download speed problems happen:<\/p>\n<ul>\n<li>All the time<\/li>\n<li>Just right now<\/li>\n<li>Since x<\/li>\n<\/ul>\n<p>We know that download troubles are frustrating, that you want someone to blame, and you have emailed us as soon as you have a problem with the service you\u2019re paying for\u2026 but it\u2019s probably not our fault!<\/p>\n<p>The internet is an extremely complex system, but it works well most of the time. Sometimes, parts of it break, so the stream of data has to be routed through a different, less efficient path. This can mean a system that usually does not handle much traffic suddenly finds itself inundated, and struggles to keep up. The path your data takes may go through anywhere from 10 to 40 computers (\u201chops\u201d), so there is plenty of room for things to break.<\/p>\n<p>Luckily, problems are often fixed quickly \u2013 sometimes you might not even notice, other times, it might be slow for a few hours, then right itself. It might be days, it could even be months; it\u2019s usually a matter of hours.<\/p>\n<p><strong>Comparing us to other sites<\/strong><\/p>\n<p>If you say that our site is slow, but \u201call\u201d other sites you try are fast, that\u2019s a useful test, but not the end of the story. It means that there is not a problem with your connection to the internet, which is good to know.<\/p>\n<p>But, say your path to us is 30 hops (the stream of data passes through 30 separate computers to reach us, 30 is a realistic number). The first 10 hops are from your computer, your ISP, your ISP\u2019s head office, your ISP\u2019s supplier, your country\u2019s backbone supplier (and a few other machines in the middle). After that, the stream of data could go in one route to google.com, but a totally different route to abbywinters.com. Just because Google is fast, does not mean there is a problem at our end \u2013 there are 20 other computers that could be causing the problem!<\/p>\n<h2>Troubleshooting: Try using a different network<\/h2>\n<p>The best way to identify your slow speed issue is to try using a different network (that is, a different ISP, or at least, connection method). Some examples include:<\/p>\n<ul>\n<li>Visit a friend and try doing the same thing on their computer (or, bring your laptop). How is it different? (we recommend using an incognito browser, and emailing yourself a link to a video page to use).<\/li>\n<li>Create an internet hotspot on your phone and connect your device by wifi (only relevant if it&#8217;s a 4G connection). How is it different?<\/li>\n<li>Just browse the site on your 4G phone (not connected to wifi), and go to download a video (no need to download the whole thing).\u00a0How is it different?<\/li>\n<\/ul>\n<h2>Solution: Consider using a download manager<\/h2>\n<p>If you&#8217;re on a low-bandwidth connection (that is, our site and perhaps others are never fast for you), a download manager can help.<\/p>\n<p>Browser-based download managers can considerably increase effective download speeds, by downloading\u00a0a file in multiple parallel segments. If your max download rate is 800kb\/s and if your internet connection supports higher throughput, you can download with 4 parallel threads giving an effective 3.2Mbps download rate (4 x 800kb\/s). <a href=\"https:\/\/addons.mozilla.org\/en-US\/firefox\/addon\/downthemall\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Download Them All<\/a> is one such plugin for Firefox, and <a href=\"https:\/\/chrome.google.com\/webstore\/detail\/turbo-download-manager\/kemfccojgjoilhfmcblgimbggikekjip?hl=en\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Turbo Download Manager for Chrome<\/a>.<\/p>\n<p><strong>To help you further\u2026<\/strong><\/p>\n<p>All of this info may have helped you resolve the problem (or, the problem may have resolved itself by now). If not, we can investigate further.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2579-o3\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2579\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/3143#wpcf7-f2579-o3\" method=\"post\" class=\"wpcf7-form init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2579\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2579-o3\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p>What's actually affecting you? (see above for definitions)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"issue\" value=\"Latency (pages slow to load)\" \/><span class=\"wpcf7-list-item-label\">Latency (pages slow to load)<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"issue\" value=\"Throughput (videos slow to download)\" \/><span class=\"wpcf7-list-item-label\">Throughput (videos slow to download)<\/span><\/span><\/span><\/span>\n<\/p>\n<p>When is this problem happening for you?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Timing\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"Timing\" value=\"All the time\" \/><span class=\"wpcf7-list-item-label\">All the time<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"Timing\" value=\"Just right now\" \/><span class=\"wpcf7-list-item-label\">Just right now<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"Timing\" value=\"Always since x\" \/><span class=\"wpcf7-list-item-label\">Always since x<\/span><\/span><\/span><\/span>\n<\/p>\n<p>What download speed (throughput) do you normally see, and what download speed do you see now? (skip if your issue is latency-related)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"throughput-diff\"><textarea cols=\"80\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"throughput-diff\"><\/textarea><\/span>\n<\/p>\n<p>What latency do you normally see, and what latency do you see now? (skip if your issue is throughput-related)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"latency-diff\"><textarea cols=\"80\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"latency-diff\"><\/textarea><\/span>\n<\/p>\n<p>What happened when you tried a different network? (see \"Troubleshooting: Trying a different network\", above)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"trying-diff-network\"><textarea cols=\"80\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" name=\"trying-diff-network\"><\/textarea><\/span>\n<\/p>\n<p><label> Additional info is helpful<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"80\" rows=\"8\" class=\"wpcf7-form-control wpcf7-textarea\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><br \/>\nSee our <a href=\"https:\/\/support.abbywinters.com\/privacy-policy\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a> for information on how we handle your request. We'll always respond within one business day, but our response may go to your Spam box - please check there, and whitelist us!\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3056-I4aqMEE1sQ' data-post_id='3056'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow come there is this crappy music in some of the older videos?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-come-there-is-this-crappy-music-in-some-of-the-older-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"CrappyMusic\" class=\"answerWrap\">\n<p>Some of our older videos (released before 2004) do not have live sound, for a few reasons. All our new videos (a huge majority\u00a0of our total library) do have live sound. Since 2004, we \u00a0go to a lot of trouble to record high quality sound with our videos.<\/p>\n<ol>\n<li>When we started shooting video, we knew nothing about video\u2026 or sound. We had the mic off entirely for a whole bunch of our shoots. We never thought about sound being an important factor. We were idiots.<\/li>\n<li>When we did start recording sound, we used the crappy mic on the crappy camera, which recorded everything equally loudly; the model talking, traffic outside, our feet on the floor, us talking, planes flying overhead, the radio playing in the background, and so on. It was an omni-directional mic, which means it picks up sound equally from all directions. We now use a shotgun mic, which is very directional.<\/li>\n<\/ol>\n<p>Anyway, that\u2019s history now! We record and use high quality sound on all our videos. Rather than take down all our old ones, we have left them on the site because they are not awful.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3071-CO4lXLmPKH' data-post_id='3071'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do the videos work on my iPad \/ iPhone?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/how-do-the-videos-work-on-my-ipad-iphone\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"ipad\" class=\"answerWrap\">\n<p>Apple\u2019s decision not to support Adobe Flash has caused tremendous problems for video sites all over, and we\u2019re no different. However, we have taken a few steps to make this work well, but the iPad is very finicky, so you need to follow these instructions precisely. There are two methods, that give similar results.<\/p>\n<p><b><br \/>\nMethod 1<br \/>\n<\/b><\/p>\n<ol>\n<li>Log into the site<\/li>\n<li>Go to a shoot page. Our site will detect you\u2019re using an iOS (Apple)<br \/>\ndevice, and make some slight changes to the page and your prefernces.<\/li>\n<li>To the right of the video thumbnail, you see a series of radio<br \/>\nbuttons (LQ, SQ, HQ, and HD), signifying quality settings. Select LQ.<\/li>\n<li>Click the Download MP4 link below the video, the video will start playing<\/li>\n<\/ol>\n<p><b>Method 2<br \/>\n<\/b><\/p>\n<ol>\n<li>Log into the site<\/li>\n<li>Go to a shoot page. Our site will detect you\u2019re using an iOS (Apple) device, and make some slight changes to the page and your prefernces.<\/li>\n<li>On a video panel (the panel with the clapper-board logo), click once on the thumbnail icon. It will go black for a moment, the page might flicker, and the image will change. Wait around 10 seconds, while the video \u201cbuffers\u201d (loads the first part). You may see a \u201cplay\u201d icon while it buffers \u2013 remain patient!<\/li>\n<li>A tiny version of the video will start playing: you\u2019ll see a black bar at the bottom, with a pause button, and a \u201cexpand\u201d icon. If the black bar disappears, touch the video once, it will re-appear.<\/li>\n<li>Click the expand icon to make it full-screen, or de-pinch the small video.<\/li>\n<\/ol>\n<p><b>Applies to both methods<\/b><br \/>\nOnce the video is full-screen, there are a few options, supplied by the iOS video player (so, these controls are common to any video you play on your device). Touch the video playing once to acces them. From the top:<\/p>\n<ul>\n<li>Click \u201cDone\u201d to close the video. Unfortunately, this closes the Safari browser as well \u2013 start it again, and you\u2019ll be back where you were.<\/li>\n<li>The scrub bar lets you drag the \u201cpip\u201d along the timeline, to find the bits you like the most. Usually only takes a few seconds to start the video again from the new point. Neat trick: wile scrubbing left-to-right, drag down \/up to control the speed of scrubbing.<\/li>\n<li>The \u201cexpand\u201d button makes the video full-screen, but cuts off the sides of the video (as all our newer videos are 16:9 aspect ratio), so is not recommended.<\/li>\n<li>At the bottom, clicking the \u201ctrack skip left\u201d button takes you to the start of the video. \u201cTrack skip right\u201d takes you to the end of the video (not very useful).<\/li>\n<li>The play \/ pause button works as expected.<\/li>\n<li>Adjust the volume to suit your preference.<\/li>\n<li>Clicking the shrink button <i>should<\/i> return you to the page the video is on, but unfortunately does not: it exits to the desktop, and you need to start Safari again.<\/li>\n<li>Pinching to return to the page does work fine, however<\/li>\n<\/ul>\n<p><b><br \/>\n<\/b><b>Known issues<\/b><\/p>\n<ul>\n<li>This does not work on iPhone 3\u2019s, regardless of the iOS version. Sorry \u2013 talk to Apple!<\/li>\n<li>You cannot save videos to your iPad, as far as we know. But do tell us if you work out a way!<\/li>\n<li>You can try downloading the HD version of the video (select the HD option on the right, click the MP4 link), but it does not work so well, because MP4 relies on the devices CPU to decode, and iPad1 CPU\u2019s are not beefy enough). Your milage may vary \u2013 there is a noticable increase in image quality.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3072-r9e2kmNrXF' data-post_id='3072'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI&#8217;m having trouble trying to play videos\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/im-having-trouble-trying-to-play-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"PlayVideos\" class=\"answerWrap\">\n<h2>Windows Media Player reports, &#8220;Cannot play the filetype&#8230;&#8221;<\/h2>\n<p>Windows Media Player is probably one of the worst video players ever made &#8211; and with every release of Windows, it seems to get worse still! Due to complicated licensing arrangements and trying to &#8220;please everybody&#8221;, Microsoft seem to have stymied themselves.<\/p>\n<p>It&#8217;s possible to download and install plugins (some are paid) to make Windows Media Player &#8220;better&#8221;, but it&#8217;s far easier to install a new program that simply does it all &#8220;out of the box&#8221;.<\/p>\n<p>The free, excellent, reliable, fast, small and simple <strong>VLC<\/strong> is what you really need. Download it here:\u00a0<a href=\"http:\/\/www.videolan.org\/vlc\/index.html\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">http:\/\/www.videolan.org\/<\/a><\/p>\n<\/div>\n<p>When installing, associate all video files with it (particularly MP4), so it&#8217;s the default program to open videos. Then, double-clicking on a video file on your computer will Just Work!<\/p>\n<div id=\"PlayVideos\" class=\"answerWrap\">\n<h2>Stuttering, jerky playback<\/h2>\n<p>If <b>Streaming<\/b>: The internet connection between our servers and yourself is not fast enough.<\/p>\n<ul>\n<li>Try streaming a lower quality<\/li>\n<li>Try letting the video \u201cbuffer\u201d \u2013 click play, then pause, and watch the grey bar advance. When it has advanced to about 50%, click play again.<\/li>\n<li>Try streaming later \u2013 internet speeds can fluctuate (more details can be found on this FAQ page: <a href=\"https:\/\/support.abbywinters.com\/how-come-its-slow-to-download-from-your-site\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">How come it\u2019s slow to download from your site?<\/a>)<\/li>\n<li>It may be that your internet connection can never support streaming videos. You will need to download videos instead.<\/li>\n<\/ul>\n<p>If<b> Download<\/b>: There\u2019s a problem with your computer.<\/p>\n<ul>\n<li>MP4 videos require a lot of computing power (CPU) to \u201cdecode\u201d and play back, compared to other formats. Try downloading a lower quality MP4, as smaller files require less CPU to decode.<\/li>\n<li>It\u2019s possible (but unlikely), you have something else running on your computer using a lot of CPU power \u2013 stop that and try playing the videos again<\/li>\n<li>WMV videos also require computing power to decode, though much less than MP4<\/li>\n<li>MPG videos require the <em>least<\/em> computing power to play back, and so will almost definitely work (but the file size is larger, and the quality lower)<\/li>\n<li>It\u2019s possible the playback software is not doing a good job. We use and recommend the free, safe, easy, reliable and amazing <a href=\"http:\/\/www.videolan.org\/vlc\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC<\/a>.<\/li>\n<li>Your video card may be mis-configured, or not have drivers installed. Download and install the latest drivers from the manufacturer<\/li>\n<\/ul>\n<h2>Audio plays back but with no video, just a black screen<\/h2>\n<p>If <b>Download<\/b>:<\/p>\n<ul>\n<li>The playback software does not support the video codec (the way the video has been prepared by us). Download and install <a href=\"http:\/\/www.videolan.org\/vlc\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC<\/a> or choose a different video file type (MPG, WMV). If you are using VLC, it may be a very old version &#8211; download the new version to upgrade.<\/li>\n<li>This also occurs when using some laptops with an external monitor connected, video will not play back on the attached monitor. Closing VLC and restarting it on the other monitor, then dragging the video in to it <i>may<\/i> work, but it also may not. Upgrading your display drivers may resolve this, or it may just be a limitation of your laptop.<\/li>\n<\/ul>\n<h2>No audio on playback<\/h2>\n<p>If <b>Streaming<\/b>:<\/p>\n<ul>\n<li>Make sure the volume adjustment on the player is not too low, and not muted (speaker icon with a line through it)<\/li>\n<li>Check the volume control on your computer<\/li>\n<li>Check if other things on your computer make a sound<\/li>\n<li>Check if other abbywinters.com videos play back with audio<\/li>\n<\/ul>\n<p>If <b>Download<\/b>:<\/p>\n<ul>\n<li>Check the volume control on your computer<\/li>\n<li>Check if other things on your computer make a sound<\/li>\n<li>Check if other AW videos play back<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3177-aTSIQ0jYY2' data-post_id='3177'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are you doing about your older, low quality videos?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-are-you-doing-about-your-older-low-quality-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Between our inception in the year 2000 until June 2010, all the video we shot was in <strong>Standard Definition<\/strong>. Between July 2010 and Jan 2021, everything was shot and mastered in <strong>HD 1080p<\/strong>. Since then, everything has been shot in <strong>4k<\/strong>.<\/p>\n<p>Our current standard of<strong> 4k<\/strong> <strong>video<\/strong> is pretty good, and plan to stick with it for a few years at least.<\/p>\n<p>Our <strong>HD1080<\/strong> video is quite good, and we always encoded to a high bitrate so the HD versions of videos appear to a high standard. We may consider up-scaling HD 1080 videos to 4k in 2030 or so.<\/p>\n<p>Our <strong>Standard Definition<\/strong> (SD) video is very low quality compared to today&#8217;s standards, and due to issues with the internet at the time, our videos were quite &#8220;compressed&#8221; (reduced in quality so they could be downloaded in a reasonable timeframe for most users).<\/p>\n<p>For this reason, we&#8217;re looking into recapturing our SD content from the original MiniDV tapes, re-editing, and re-releasing on the site.<\/p>\n<h3>What&#8217;s involved<\/h3>\n<p>This is an enormous and complex project &#8211; we have around 3,500 MiniDV tapes, and this is old, outdated technology &#8211; while it would be simple to do an <strong>analog<\/strong> capture, the quality is appalling. So we&#8217;re working to do digital capture (MiniDV stored the media digitally) to retain maximum image quality. That means using reliable Firewire cables (haha), Win7, firewire PCI cards from the 90&#8217;s and capture software from the early 2000&#8217;s. 26 years is <em>ancient<\/em> in computing, and getting the capture system working is very tedious.<\/p>\n<p>The MiniDV tapes have been in cool and dark storage for the last 12 years, and are in very good condition. In tests so far, no tapes are damaged. Thankfully, the tapes are almost all labelled very clearly, and we seem to not be missing any (though we&#8217;re not sure how to tell that for sure).<\/p>\n<p>Capturing is in real-time. Once we have a reliable capture system set up, we can look at scaling up to have several systems capturing concurrently (ie, several MiniDV playback devices, several PC&#8217;s).<\/p>\n<div id=\"attachment_3178\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508.jpg\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-3178\" class=\"size-large wp-image-3178\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508-1024x768.jpg\" alt=\"\" width=\"640\" height=\"480\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508-1024x768.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508-300x225.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508-768x576.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508-1536x1152.jpg 1536w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2022\/02\/PXL_20220213_234303508.jpg 1893w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-3178\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Sorting out tapes, in this case from Solo model shoots.<\/p><\/div>\n<h3>How it works<\/h3>\n<p>We have made a few tests of capturing full shoots, editing them and <strong>upscaling<\/strong> them to HD1080, and the results are truly excellent (in fact, even the uncompressed raw MiniDV image quality is quite impressive!).<\/p>\n<p>Upscaling is adding pixel data between the existing &#8220;known&#8221; pixel values, using Artificial Intelligence. We&#8217;re using the <a href=\"https:\/\/www.topazlabs.com\/video-enhance-ai\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Video Enhance AI software from Topaz Labs<\/a>.<\/p>\n<h3>Project timing<\/h3>\n<p>This is an ongoing project in 2022, and is being discussed on our forums under the <a href=\"https:\/\/forums.abbywinters.com\/vbulletin\/forum\/abbywinters-labs\/18730-artificial-intelligence-upscaling-of-old-scenes\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Artificial Intelligence upscaling of old scenes thread<\/a>. Participation from customers is most welcome.<\/p>\n<p>Once the tests are concluded and we have a workflow that&#8217;s reliable, we can start capturing the old videos in earnest. We expect this to be a &#8220;years&#8221; project. We&#8217;ll be starting with Shoot Types we know are the most popular (for example, girl-boy shoots, big group shoots), then probably girl-girl sex shoots that feature popular models.\u00a0Suggestions are welcome on the thread.<\/p>\n<p>We&#8217;ll be adding a filter to the Browse page to show these upsampled videos.<\/p>\n<p>We expect to have the first upsampled videos up on the site in March 2022.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3096-wnbxSsacNx' data-post_id='3096'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat formats, bitrates, and sizes do your videos come in?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-formats-bitrates-and-sizes-do-your-videos-come-in\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"Formats\" class=\"answerWrap\">\n<p>For people who prefer just the technical specifications, details are as follows.<\/p>\n<ul>\n<li><strong>px<\/strong> = pixels, x-size by y-size \u2013 how big the video appears on screen. Larger numbers means better quality, larger file-size.<\/li>\n<li><strong>Kbps<\/strong> (kilobits per second) = bit rate, how many bits of information per second. Higher means better quality and a larger file-size.<\/li>\n<\/ul>\n<h3>Downloadable video formats<\/h3>\n<p>4:3 scenes (for scenes released between 2000 and 2007)<\/p>\n<ul>\n<li>MPG \u2013 352px by 288px, 1500kbps \u2013 2000kbps<\/li>\n<li>WMV \u2013 640px by 480px = 1500kbps \u2013 2000kbps<\/li>\n<\/ul>\n<p>16:9 scenes (scenes released between 2007 and 2019)<\/p>\n<ul>\n<li>LQ h.264 \u2013 512px by 288px = 500kbps<\/li>\n<li>HQ h.264 \u2013 1024px by 576px = 3000kbps<\/li>\n<li>HD h.264 \u2013 1280px by 720px = 5000kbps<\/li>\n<\/ul>\n<p>Scenes released since Jan 2020 also have a <strong>4k<\/strong> option.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3097-Jl20NaTSl6' data-post_id='3097'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat is the best video format for me?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/what-is-the-best-video-format-for-me\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"BestFormat\" class=\"answerWrap\">\n<h2>Where to find the videos<\/h2>\n<p>Our videos are linked from <strong>Shoot<\/strong> pages (where all the media from one shoot appears). Note that Models also have their own pages (that list all the Shoots they appear in), but no videos are linked from Model pages.<\/p>\n<p>Logged in subscribers, and customers who have bought a scene via PPS see a Shoot page like this:<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-explanation.jpg\" rel=\"attachment wp-att-2458 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-2458\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-explanation-1024x602.jpg\" alt=\"shoot page explanation\" width=\"640\" height=\"376\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-explanation-1024x602.jpg 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-explanation-300x176.jpg 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-explanation-768x451.jpg 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/shoot-page-explanation.jpg 1287w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><strong>ABOVE<\/strong>: the Shoot Page for one of <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/peeing_outdoors\/juliana_4\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Juliana&#8217;s shoots<\/a>. The page is organised into a series of panels.<\/p>\n<p>(1) Is a short streaming video preview (30 to 45 seconds) of what happens in this scene.<\/p>\n<p>(2) Is for the main set of Still images, this links to a gallery page of thumbnails to see all the images from the main part of this shoot.<\/p>\n<p>(3) Is for the Dressing Room set of images, a voyeuristic look at the model getting dressed.<\/p>\n<p><span style=\"color: #ff0000\">(4) Links to the <strong>Video page<\/strong> for this scene, with all the video options (download, stream, video quality selection). See below for more details on this.<\/span><\/p>\n<p>(5) Links to Juliana&#8217;s Model page, to see all the shoots Juliana appears in.<\/p>\n<h2>Selecting how to watch videos<\/h2>\n<p>There are two ways we make our videos available, (1)\u00a0<strong>Streaming<\/strong>, and (2)\u00a0<strong>Download<\/strong>. Each has several quality settings, from low to HD1080 to 4k.<\/p>\n<div id=\"attachment_2046\" style=\"width: 650px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout.png\" rel=\"attachment wp-att-2046 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2046\" class=\"size-large wp-image-2046\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout-1018x1024.png\" alt=\"ABOVE: The video clip page for a scene with Carolina S. (1) Streaming playback interface. (2) Video download interface.\" width=\"640\" height=\"644\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout-1018x1024.png 1018w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout-150x150.png 150w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout-298x300.png 298w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout-768x773.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-clip-page-layout.png 1163w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-2046\" class=\"wp-caption-text\">ABOVE: The video clip page for a scene with <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/flexible_camel_toe\/carolina_s_4\/video\/clip\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Carolina S<\/a>. (1) Streaming playback interface. (2) Video download interface.<\/p><\/div>\n<p>In a nutshell, we recommend:<\/p>\n<ul>\n<li>(1) above: If you want a <strong>quick fix<\/strong>, reasonable to very good quality, and nothing saved on your computer: <strong>Stream videos<\/strong> (like on YouTube). Quality may not be as good as download, depending on your internet connection quality.<\/li>\n<li>(2) above: If you want <strong>high quality<\/strong>, and want to keep our videos for a long time: <strong>download HD videos<\/strong> in MP4 format (you may need to install the excellent and free <strong>VLC<\/strong> media player)<\/li>\n<\/ul>\n<h2>Streaming video<\/h2>\n<p>All our videos are available in a streaming format.<\/p>\n<div id=\"attachment_1996\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/streaming-video-player.png\" rel=\"attachment wp-att-1996 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-1996\" class=\"wp-image-1996\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/streaming-video-player-1024x727.png\" alt=\"streaming video player\" width=\"750\" height=\"532\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/streaming-video-player-1024x727.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/streaming-video-player-300x213.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/streaming-video-player-768x545.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/streaming-video-player.png 1186w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><p id=\"caption-attachment-1996\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The streaming video player interface for <a href=\"https:\/\/www.abbywinters.com\/nude_girls\/flexible_camel_toe\/carolina_s_4\/video\/clip\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">a scene with Carolina S<\/a>. (1) The current play position. Click and drag to advance through the video. (2) The total length of the video. (3) Set the quality of streaming; this screenshot is in HD. (4) Set the volume level. (5) Make the video full-screen.<\/p><\/div>\n<p>Streaming videos works for everyone using a modern browser (like YouTube):<\/p>\n<ul>\n<li><b>Ideal for: <\/b>privacy, instant fix, preview-before-download<\/li>\n<li>Works on all modern browsers<\/li>\n<li>For the techies: Streaming videos are in the MP4 \/ H264 format, streamed via a HTML5 player<\/li>\n<li>These videos come in several qualities, Low, Medium, High, HD and 4k<\/li>\n<li>If you have a slower internet connection, try the lower qualities<\/li>\n<li>You can \u201cscrub\u201d \u2013 click anywhere in the timeline, to start watching from there instantly<\/li>\n<li>High quality is a bit below DVD-quality; HD is 1080i<\/li>\n<li>HD and 4k streaming may not work if your internet connection is low-bandwidth<\/li>\n<li>You can make the video full-screen while you\u2019re watching it<\/li>\n<li>It can be useful to scrub through the Low quality version to see if you\u2019re going to like this video, before downloading the HD \/ 4k version<\/li>\n<\/ul>\n<\/div>\n<h2>Video download<\/h2>\n<p>All our videos are available as a download, in several formats.<\/p>\n<div id=\"attachment_2000\" style=\"width: 308px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-download-options.png\" rel=\"attachment wp-att-2000 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2000\" class=\"size-full wp-image-2000\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-download-options.png\" alt=\"video download options\" width=\"298\" height=\"191\" \/><\/a><p id=\"caption-attachment-2000\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: The video download interface. (1) In this example, the HD (High Definition, best) quality is selected, which we only provide in the MP4 format. (2) This file is 2.3 gigabytes to download &#8211; very large! (3) The resolution of this file is 1920 x 1080 pixels. Perfect for a big TV! (4) The <a href=\"https:\/\/en.wikipedia.org\/wiki\/Bit_rate\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">bit-rate<\/a> is 10981Kbps, meaning the quality of the video is <em>very<\/em> high.<\/p><\/div>\n<div id=\"attachment_2004\" style=\"width: 306px\" class=\"wp-caption alignright\"><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-download-options-2.png\" rel=\"attachment wp-att-2004 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-2004\" class=\"wp-image-2004 size-full\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/video-download-options-2.png\" alt=\"video download options SQ\" width=\"296\" height=\"251\" \/><\/a><p id=\"caption-attachment-2004\" class=\"wp-caption-text\"><strong>ABOVE<\/strong>: Another view of the video download interface. (1) In this example, the SQ (Standard Quality) quality is selected, which we provide two format for. (2) Link to download the WMV format (more details below). (3) Link to download the MP4 format (more details below).<\/p><\/div>\n<h3><strong>MP4<\/strong>: Works on all modern computers, smaller files, excellent quality, downloadable<\/h3>\n<p>The h.264\/MP4 format (<a href=\"http:\/\/en.wikipedia.org\/wiki\/H.264\/MPEG-4_AVC%20%20%20\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">Wikipedia page for technical info<\/a>):<\/p>\n<ul>\n<li><b>Ideal for:<\/b> people who prefer higher image quality, people with a computer bought in the last four years<\/li>\n<li>MP4 videos have excellent \u201cbang for your buck\u201d (small file size, for high quality)<\/li>\n<li>Works natively on Apple Mac computers running OSX, and iOS (iPad, iPhone) devices<\/li>\n<li>Some older MS Windows (XP, Vista, Win98) computers may require download of the excellent <a href=\"http:\/\/www.videolan.org\/vlc\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC <\/a>software (safe, easy, quick and secure). Windows 7, 8 and 10 should &#8220;just work&#8221;, but we still recommend using <a href=\"https:\/\/www.videolan.org\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">VLC Media player<\/a>.<\/li>\n<li>Some older Mac computers may require VLC to play back the files smoothly<\/li>\n<li>We recommend HD or 4k MP4 videos as the best for viewing abbywinters.com content<\/li>\n<li>MP4 videos require a reasonably modern (powerful) computer to play back<\/li>\n<li>Slower or older computers may see jerky \/ stuttering playback: try playing back a lower quality MP4<\/li>\n<li>Image quality is good to excellent<\/li>\n<\/ul>\n<p>For the nerds: We stream the same file as is available for downloading. Yay for MP4!<\/p>\n<h3><strong>WMV<\/strong>: Works for older Windows systems, download only (discontinued for all new releases from Jan 1, 2020)<\/h3>\n<p>WMV, Windows Media format:<\/p>\n<ul>\n<li><b>Ideal for: <\/b>people with older (5+ years) MS Windows computers<\/li>\n<li>These are only provided at medium dimensions<\/li>\n<li>\u201cStandard\u201d, average quality<\/li>\n<li>WMV won\u2019t work easily on Apple Mac computers<\/li>\n<li>Generally not recommended, as the quality is lower and file size is larger.<\/li>\n<\/ul>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3065-DEVn4232x7' data-post_id='3065'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat&#8217;s with these Intimate Moments videos?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/whats-with-these-intimate-moments-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<div id=\"IMVids\" class=\"answerWrap\">\n<p>Our Intimate Moments (IM) videos run for around 10 minutes each. They are a single shot of a model masturbating to orgasm \u2013 for real, not faked. Some are subtle, some are screamers, but they are all fascinating to watch their methods and results.<\/p>\n<p>Sometimes, we shoot an Intimate Moment with two models, both masturbating to orgasm. They might interact, or just trade glances. Sometimes, we have one girl masturbating, and one just watching her closely. It&#8217;s fascinating stuff!<\/p>\n<p><a href=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/IM.png\" rel=\"attachment wp-att-1156 noopener noreferrer\" data-wpel-link=\"internal\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-1156 size-large\" src=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/IM-1024x575.png\" alt=\"IM\" width=\"640\" height=\"359\" srcset=\"https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/IM-1024x575.png 1024w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/IM-300x168.png 300w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/IM-768x431.png 768w, https:\/\/support.abbywinters.com\/wp-content\/uploads\/2015\/03\/IM.png 1293w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><strong>ABOVE<\/strong>: <a href=\"http:\/\/www.abbywinters.com\/video_masturbation\/dildo_play\/bonnie_c_mariana\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">A double-intimate moment<\/a>.<\/p>\n<p>We have some self-imposed constraints on these videos.<\/p>\n<ol>\n<li>The video camera is on a tripod, and no one is operating the camera.\n<ol>\n<li>We set it up, press Record, and leave the model in the room on her own. This way, we do not affect her work. Sometimes, the model moves (tho we ask her not to move position completely), which means the shot looks a little weird \u2013 half her leg cut off, or a lot of blank space on the left hand side.<\/li>\n<\/ol>\n<\/li>\n<li>We instruct the model to take as long as she needs. For some, this is three minutes flat, for others, it\u2019s 45 minutes.<\/li>\n<li>We usually only use one camera, but we have\u00a0experimented with additional cameras.<\/li>\n<\/ol>\n<p>We use two Sennheiser 416 shotgun mics to capture the best possible sound we can.<\/p>\n<p>We have all heard of ladies masturbating with a shower head or faucet in a bath, right? This is pretty much impossible for us to film, as the sound of the water drowns out any sounds the model might make. That being said, we have done a few bath IM shoots.<\/p>\n<\/div>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3095-Ayx8I1TyEk' data-post_id='3095'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class=\"ewd-ufaq-post-margin\" href=\"#\" role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >b<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy are there no 4k videos?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-are-there-no-4k-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>From Jan 2020, all scenes we have released have a 4k version (that is, the scene was shot in 4k resolution).<\/p>\n<p>Between 2010 and 2019, all scenes were shot in HD 1080. From 2000 to 2009, all scene were show in Standard Definition. \ud83d\ude2d<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>B Why are there no 4k videos? Permalink From Jan 2020, all scenes we have released have a 4k version (that is, the scene was shot in 4k resolution). Between 2010 and 2019, all scenes were shot in HD 1080. &hellip; <a href=\"https:\/\/support.abbywinters.com\/ufaqs\/why-are-there-no-4k-videos\/\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener noreferrer\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3143","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - AW Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.abbywinters.com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - AW Support\" \/>\n<meta property=\"og:description\" content=\"B Why are there no 4k videos? Permalink From Jan 2020, all scenes we have released have a 4k version (that is, the scene was shot in 4k resolution). 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