IMsupporting

Hybrid AI Live Chat with powerful workflow systems behind it. Integrated AI, API and Webhooks capable of making decisions during chat flows. https://imsupporting.com

Hybrid AI Live Chat with powerful workflow systems behind it. Integrated AI, API and Webhooks capable of making decisions during chat flows. https://imsupporting.com

Drag and Drop AI into your existing live chat workflows. https://lnkd.in/e4RF29Va

🤘Create beautiful Hybrid AI Support Chat Workflows. Use AI where needed, Handoff to Humans. https://lnkd.in/eMKFzzCs

View a hybrid AI Live Chat in action. Either let it continue or join in to help your end users. https://lnkd.in/ebRiQavg

AI chatbots are changing customer service by handling routine queries instantly—but what happens when issues become complex? At IMsupporting, our Hybrid AI Agent Chat System smoothly switches from AI to human agents when a personal touch is needed. It's not just a handover; it's a smart transition where the full chat history and context are shared, so customers never have to repeat themselves. Here's how it works: - AI manages 80% of routine enquiries, providing instant responses and freeing human agents to focus on complex problems. - When the AI detects a query beyond its capabilities, it intelligently escalates the conversation to the right specialist. - Full context transfer ensures the human agent is fully briefed, speeding up resolution and improving customer satisfaction. This smooth AI-to-human handoff results in 70% faster issue resolution and significantly improves the customer outcome. For businesses, this means scalable, reliable support that balances effectiveness with empathy—empowering your team to deliver exceptional service every time. Ready to improve your customer support with intelligent automation and human expertise working in perfect harmony? #AItools #HybridLiveChat #imsupporting

Customising AI tools to fit your unique business workflows isn't just a technical upgrade — it's a strategic game changer. Every business has its own processes, challenges, and customer expectations. Off-the-shelf AI solutions often miss these nuances, leading to generic interactions that don't fully solve problems or boost performance. At IMsupporting, we specialise in tailoring AI-powered chat platforms to your specific needs. Our Retrieval-Augmented Generation (RAG) technology allows AI to reference your company's documents, FAQs, and data in real time — delivering responses that match perfectly with your workflows. Consider a retail client struggling with high cart abandonment. By integrating AI tools with their inventory and CRM, the AI can provide instant stock checks, recommend products, and even apply personalised discounts during chat — all without human intervention. This approach means faster resolutions, less manual work, and a customer interaction that feels personal and relevant. The takeaway? Investing in customised AI isn't about replacing your team; it's about empowering them to focus on complex tasks while AI handles the routine. When AI fits your business like a glove, customer engagement transforms — driving satisfaction and growth. How are you using AI to fit your unique workflows? #livechat #hybrichat #AI #HybridLiveChat

IMsupporting's Hybrid AI Agent resolves 87% of enquiries instantly, speeds up response times by 260%. Your team focuses on complex issues while AI handles routine requests. Ready to see how AI chat automation can advance your enterprise?

Hybrid AI Live Chat Solutions - Agents that interact with your users and systems https://imsupporting.com

🚀 Exciting News – Coming 2026 🚀 At IMsupporting, we’ve been hard at work building the next generation of our live chat and support platform – and it’s nearly here!!! Our new platform, launching in 2026, is designed from the ground up to meet the evolving needs of businesses across the UK. With a focus on security, performance, and innovation, it brings together: ✅ Advanced AI features – empowering faster, smarter support for your customers. Full, Hybrid or Human workflows using your companies handbooks to provide exceptional live chat on real-time. ✅ UK Data Residency – ensuring compliance, trust, and peace of mind. ✅ Enhanced Reporting & Analytics with AI enhancements – providing real-time insights that drive results. ✅ Modern, Scalable Infrastructure – built to grow with your business. 📅 2026 is just the beginning. #AI #LiveChat #UKData #CustomerExperience #IMsupporting