Our colleague Mia Maček on how to win clients and lose friendships
Ever done a project for a friend? If you're running a smaller type of firm, you must have at some point. And I'm willing to bet there was some discount involved. “Friend rates” are the death of work and the death of relationships. Whatever discount you give (10, 20, 50%) you're working below your rate. You're losing time, burning money, and you know it. The friend doesn't. They think it’s all perfectly normal. They might even have special requests. Because they're a client now, and clients have rights. And for the first time, you get to see each other in completely different roles. You think they're a diva. They think you're a petty asshole. You feel undervalued. They feel like they're overpaying. Nobody's happy. The work gets done. The relationship goes to hell. I believe there are only two ways to go here. One: you gift your work. From the heart, because they're a friend, because you're a good friend too. You get experience, a good feeling inside, bragging rights, maybe the best testimonial you ever got. Two: you charge full price. They're a client. They have all the rights a client does. You approach them as one. You do the work. For some things in life, there's no middle ground. Or in the words of a song from a band that has absolutely nothing to do with this platform: Some things I do for money, some things I do for free.