Sierra

Modern Animal built their AI agent, Herriot, to respond to pet owners' high-stakes questions with speed and accuracy. Three takeaways from their experience: 🐾 Nurses know best. Let the people closest to the problem weigh in on the guardrails. 🐾 Containment isn't the only metric. A great handoff is just as valuable as a resolved conversation. 🐾 Trust is a rollout strategy. Prove it works in the ways customers care about most. Learn more: https://lnkd.in/gK93pBTQ

From Ghostwriter to Ghostrunner 👻 The Sierra run club took to the streets of SF this week and mapped out a ghost route in honor of our recent launch.

The most interesting ROI from AI in customer experience isn't cost savings — it's capability. Ocado Retail's Dan Elton makes the case that the bigger opportunity is what becomes possible for your team and your business when AI is handling the right work. Watch the full webinar: https://lnkd.in/eHqn7ZV9

It’s not enough to measure whether your agent finds the right information. What matters is learning from where it fails. We evaluate retrieval on real conversations, then feed those signals back into the system to continuously improve it. Learn more ↓ https://lnkd.in/gyENVfXF

When your dog eats something they shouldn’t, waiting even 2 minutes for an answer feels like forever. Modern Animal didn’t think pet owners should have to wait, so they built something better. With their AI agent, pet owners get instant, clinically-informed guidance, and care teams can focus on the cases that matter most. Watch how Modern Animal is scaling fast, high-quality care—without losing the human touch. Learn more: https://lnkd.in/gK93pBTQ

Use Sierra to collect card and ACH payments securely, directly in the conversation. Confirm a payment was successful in real time. Integrate with existing payment processors. Bret Taylor with Liz Claman.

More on Payments! When a customer needs to make a payment or activate a card, even the best AI conversations often end in a clunky IVR handoff, causing frustrated customers to hang up the phone. Now, agents built on Sierra can securely collect card information and complete payments—across voice and chat—entirely within one conversation.

We should be more humble about predicting the future as no-one really knows.

Tokenmaxxing. Good or bad. Bret Taylor with Alex Heath.

Is the web app toast? Pretty much. Bret Taylor in conversation with Alex Heath at HumanX.