Build, buy, borrow, bot: a CHRO's framework for closing skill gaps
Work is changing right in front of us. Static roles and job titles no longer reflect the dynamic skills and collaborations required to deliver results in today’s environment. They lack precision and connectivity to the actual work. Value is increasingly created by the speed at which individuals and teams can learn new skills, collaborate effectively with AI, and stay aligned to a company’s evolving strategy. Leaders must not only adapt but find ways to leverage these changes to accelerate innovation and growth.
That starts with clarity. Leaders need a real-time, shared view of the skills across the enterprise — what people and AI agents can do today compared to what the organization needs, where gaps exist, and how to build new capabilities.
We know that skills that mattered last year may be outdated tomorrow. World Economic Forum predicts that ~40% of skills will change by 2030. Many enterprises feel this in the day-to-day: roles have shifted, new roles have appeared, and critical work now spans teams, tools, and agents.
This shift reveals something simple but important: Leaders need more precision to manage their workforce. Titles and hierarchies don’t show capability in actionable ways, but skills do.
For example, knowing that an employee has advanced data analysis skills is more useful than simply knowing their job title. Skills allow managers to allocate evolving work based on actual capabilities rather than assumed responsibilities. By focusing on specific, demonstrable skills, leaders can make informed decisions that directly impact productivity and outcomes, ensuring that talent is fully leveraged.
Skillsoft’s Global Skills Intelligence survey underlines the urgency:
Simply identifying skills with greater precision is not enough. The real challenge — and opportunity — lies in how quickly and effectively organizations can close those gaps. Traditional systems don’t make capabilities visible. Traditional training approaches fail to help people and AI agents build new skills rapidly and continuously.
Enterprises need a unified way to make capability visible, build it faster, and align it to priorities.
There is a path forward. Enterprises that understand and assess skill levels, prioritize rapid skill-building, and effectively deploy these skills across people and agents will empower their teams to excel and embrace new technology. We call this a Skillforce™: a workforce where human and AI capabilities are measured, empowered, aligned, and mobilized with precision to unlock the combined power of human creativity and the speed and intelligence of AI.
With a shared skills language and live intelligence, leaders can continually evolve how their teams operate based on capability fit, anticipate risk in critical areas, accelerate time to proficiency, and connect development directly to outcomes. And, organizations can align capability to strategy, anticipate market shifts, and drive growth through their skillforce.
Skillsoft Percipio is the first AI-native skills intelligence platform built for the human + AI era.
The platform comprises four key components:
What Sets Skillsoft Percipio Apart?
This isn’t just an HR challenge. The ability to see and mobilize skills touches every corner of the enterprise. Strategy and business transformation efforts fail if the right capabilities aren’t in place. Execution slows if knowledge is fragmented or invisible.
Skills shape how organizations:
Across functions, executives are converging on three questions that cut across disciplines:
When skills are managed as a strategic asset, the enterprise becomes faster, more adaptable, and better prepared for disruption. When they aren’t, hidden gaps become the constraint on growth.
AI is raising the bar for speed and adaptability. The half-life of skills continues to shrink. Operating models need to change continually. The way teams work is changing alongside both. Without a system that sees capability and moves it where it’s needed, strategy slows down at execution.
AI is both the challenge and the solution.
Skillsoft Percipio gives leaders a reliable view of capability, a faster way to close gaps, and a clear line between development and results. It turns a fragmented set of activities into an enterprise system of action.
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It’s never been more important to rethink the way we work, but it’s also never been so exciting. Join us on this journey to empower people to embrace new technology, close critical gaps, and become more resilient in the face of change.