Welcome to the SD170 Technology Request application.
The District's Helpdesk is centrally located at Washington-McKinley School. All functions of Helpdesk support are managed directly by the District’s Technology Department.
The Helpdesk is a centralized point of contact for all District Technology requests (ie. District provided desktop and laptop computers, server and desktop configurations, peripherals, Network Operating Systems support, software applications running on District computers, telecommunication devices and applications, and other related technolgies).
Helpdesk technicians are assigned tickets as they come in and are responsible for reviewing, troubleshooting, updating the progress, and resolving the request.
Helpdesk Technicians are dispatched throughout the school buildings to resolve requests and for quality assurance checks on a daily basis.
