Tebra Reviews 1,003

the sign on process is so laborious and i've been paying for months and have not seen one patient on Tebra.

The Team at Tebra have been great with the customer service. Super knowledgeable, easy to work with and on top of everything they have an amazing product. Highly recommend them.

Janyn was so patient, professional, and kind.

We have lost 2 billers in the last month due to how confusing and inaccurate the billing software is

My experience with TEBRA was straightforward, clear and concise. My Personal Assistant (Miss Chaves) was knowledgeable, patient, and even helpful outside business hours. My website was created in a timely manner and the EMR DEMO was done in an easy format that matches my business plan. Thank you Tebra.

Appreciate how quick my rep was in responding and very knowledgeable

Absolutely exceptional experience from start to finish highly recommended

Eduardo is always very understanding and gives great advice.

lab account not set up. Unable to call anyone. no 1800 number listed. Only tickets and the damn tickets do not go through.
Not happy at all with Tebra.
Will not be recommending this to anyone.

My onboarding process was quite informative. Amy was patient and took time to answer all my questions. I look forward to our next meeting and learning more about Tebra.

There’s a lack of support for providers who are just starting to learn Tebra. The onboarding manager was very impatient and preferred to refer to links and videos instead of explaining things.

Tebra’s onboarding experience was seamless and completed in under six weeks. I needed to quickly learn and implement the system, and thanks to Tebra’s intuitive platform design, I was able to get up to speed efficiently while also onboarding my assistant with ease.

A special thank you to Desiree Day, whose expertise, responsiveness, and consistent follow-up made the experience even more exceptional. She truly listened to what was important to me and my practice, offered thoughtful suggestions, and prioritized my requests—I greatly appreciate that level of support.

I look forward to continuing to maximize Tebra’s capabilities and exploring new features in the future.

Thank you.

I would give Tebra five stars for the platform itself—the product is strong overall. That said, the practice management side is fairly clunky and could use improvement, so I would rate the product a 4 out of 5.

Where Tebra significantly falls short is customer service.

Over the past six months alone, I’ve spent approximately 30–50 hours working through both small and large issues with support. The process is highly redundant, time-consuming, and often lacks efficient resolution. There have also been instances where unauthorized changes were made to my account by customer care representatives, which then required additional time on my end to identify and fix. I’ve also had to correct multiple financial-related issues that originated on the support side.

Because of this, I would rate Tebra a 2 out of 5 overall.

If customer care were more efficient, reliable, and did not introduce additional errors, this would easily be a 4–5 star platform. The product has strong potential, but the support experience is currently a major limitation.

Everything went well except for a small detail which prevented me from getting full use of my Tebra platform, e.g., payments and billing.
Otherwise, I am pleased with my experience and the supports offered through Tebra

Maria Calderon, our onboarding guide, is an absolute credit to your organization. During the course of our weekly GoTo Meetings, she was patient and readily accessible. Most importantly, she was extremely knowledgeable about the product. Anything she didn’t know offhand, she followed up diligently and promptly with an answer that she clearly put effort into learning or obtaining. If you could clone Maria and staff your company with 1000 people just like her, you would become a Fortune 500 company overnight. At the very least, your customer experience ratings would skyrocket to #1 in the industry. Please recognize the treasure you have on your hands and reward her, otherwise I might be forced to hire her away myself!! Thank you

we have been with tebra for several years, our plan is flat fee of $402, and a fee per claim if over 500 claim per month. out of blue, they now charge $812 per month, because we had one month over 500 claims 2 months ago, even we have much less claim each month now. never informed us of the change. they will not let us to access our claim history if we switching to other company.

Desiree Day was such a fantastic onboarding specialist! She was kind, responsive, understanding, and knew the answers to all of my many questions. She really knows her stuff and made my Tebra experience much smoother!

Maria was great. She helped us with our issues and problems. She had the patience of Job.

AVOID at all costs. Im a solo LMT who started using this platform 14 months ago. Do yourself a favor and make sure you read that cancelation policy! I did not have a contract, so I had no idea when my subscription was up. If you don't cancel your subscription 60 days prior to the end of the term.. THEY AUTOMATICALLY FLIP YOU OVER TO A NEW SUBSCRIPTION. I got ZERO notice that the end was coming due, it just so happened that I had had enough and decided I need to switch my EMR. I missed the deadline by 1 month. They are telling me that im now locked in until 4/2027. If I want to cancel, it's $500/month or 6k for the next year to get out of it. The only other option is to continue to pay my monthly subscription fee. Which, I might add, they have increased 3 different times since I started with them. Without hint or warning. Im also being charged for services I cant use, like telehealth. To remove it costs me more than it does to keep it. But im still losing money either way. I've asked a couple different times to at least downgrade my package, but the requests literally get canceled or rerouted to my initial request to cancel. Kevin in customer service awful to deal with WHEN you can even get a response at all. Customer service in general is virtually non-existent.

If you are a small business, or any business actually. Avoid these scammers and their shady, predatory practices!