Access Tools
Who to Call?
Your call will be answered by English-speaking Zimbra Support experts who are here to help you
Global
Main (U.S. International):
+1 972-407-0688
Global Sales:
+1 972-407-0688
Global Support:
+1 214-420-1337
USA
Main (U.S. International):
+1 877-492-9484
Support (U.S. International):
+1 877-522-6334
EMEA
EMEA Sales:
+44 20 3856 4153
Support (U.K. Toll-free):
+44 8000061225
Support (France Toll-free):
+33 805080370
APAC
Support (China Toll-free):
+86 4001201084
Support (Hong Kong Toll-free):
+852 800931491
Support (Indonesia Toll-free):
+62 78033218269
Support (Thailand Toll-free):
+66 1800012333
Support (Taiwan Toll-free):
+886 809075950
Support Levels
Zimbra offers different Technical Support Levels, so you can select the one that best fits your Business needs
Support Types |
|
| Premier | Standard |
| In addition to Standard Business Hours support, includes 24 × 7 support for Severity-1 issues | Business-Hours support only, not intended for high-visibility production platforms |
Premier Add Ons |
|
| Elite | |
| Prioritized organizational relationship with Zimbra, including additional packaged Support Services | |
Custom Patch Support
| Support Level |
Standard
|
Premier
|
Elite *
|
| Web-based Service Requests |  |
|
|
| Phone-based Service Requests | |
|
|
| Development Support |  |
$ | |
| Annual Health Check | |
$ | |
| Technical Operations & Upgrade Planning Service | $ | $ | |
| Training | $ | $ | |
| Quarterly JPOR & Trusted Advisor Services | |
|
|
| Root Cause Analysis | |
|
|
| Named Lead Support Engineer | |
|
|
Source Code Support & Access Management
|
|
$ | $ |
| Professional Services | $ | $ | $ |
| Standard Patch Support | |
|
|
* Available as add-on to Premier Support Plan
$ Available as add-on service
