Twilio Status

SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 02, 2026 - 07:39 PST

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 02, 2026 - 07:32 PST

Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 02, 2026 - 07:38 PST

Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 02, 2026 - 05:27 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 01, 2026 - 22:27 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 29, 2026 - 07:23 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 2026 - 23:21 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 2026 - 19:20 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 2026 - 17:19 PDT

Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 2026 - 16:19 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 2026 - 12:27 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 2026 - 08:21 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 2026 - 06:21 PDT

Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 2026 - 05:14 PDT

Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 02, 2026 - 07:03 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 02, 2026 - 02:45 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 02, 2026 - 02:03 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 02, 2026 - 00:57 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 02, 2026 - 00:42 PST

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 01, 2026 - 23:31 PST

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Digi Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 01, 2026 - 22:54 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 01, 2026 - 13:47 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 31, 2026 - 14:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 30, 2026 - 14:12 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 29, 2026 - 14:05 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 28, 2026 - 13:59 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 27, 2026 - 13:48 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 2026 - 21:43 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 2026 - 13:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 2026 - 09:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 2026 - 07:34 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 2026 - 06:31 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 2026 - 06:09 PDT

Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 02, 2026 - 06:58 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 02, 2026 - 00:49 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 01, 2026 - 22:43 PST

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 01, 2026 - 21:42 PST

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 01, 2026 - 21:41 PST

Silent Network Authentication (SNA) Missing Redirects in Indonesia

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 02, 2026 - 06:44 PST

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 02, 2026 - 02:44 PST

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 02, 2026 - 00:43 PST

Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 01, 2026 - 23:36 PST

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 01, 2026 - 22:54 PST

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 02, 2026 - 05:12 PST

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 2026 - 13:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 2026 - 05:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 2026 - 01:20 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 23:20 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 22:12 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 20:08 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 14, 2026 - 10:10 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 2026 - 02:09 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 2026 - 22:08 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 2026 - 20:02 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 13, 2026 - 19:01 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 13, 2026 - 18:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 13, 2026 - 02:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 2026 - 18:58 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 - 14:57 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 - 12:56 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 2026 - 11:55 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 - 07:54 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 - 05:53 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 - 04:53 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 01, 2026 - 20:45 PST

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 30, 2026 - 05:38 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 29, 2026 - 21:37 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 29, 2026 - 17:37 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 2026 - 15:36 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 28, 2026 - 22:01 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 28, 2026 - 06:01 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 27, 2026 - 21:49 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 27, 2026 - 17:48 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 2026 - 15:48 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 2026 - 14:47 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 2026 - 14:31 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

RCS Messaging Degraded Performance

Programmable Messaging API Operational

Intelligent Alerts Operational

PROGRAMMABLE VOICE US1 Operational

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

Voice REST API US1 Operational

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

Verify Events Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Degraded Performance

SMS, APAC Operational

MMS, APAC Degraded Performance

Voice, Europe Degraded Performance

SMS, Europe Degraded Performance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Singapore SMS Carrier Maintenance - Singtel Nov `2`, `2026` `09:00`-`14:00` PST

The Singtel network in Singapore is conducting a planned maintenance from 02 November 2026 at 09:00 PST until 02 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Singtel Singapore handsets.

Posted on Oct 22, 2026 - 22:28 PDT

Multiple Destination SMS Carrier Partner Maintenance Nov `2`, `2026` `11:00`-`17:01` PST

Our SMS carrier partner in India, Nepal, Egypt, Sri Lanka, Ethiopia, Colombia, Tunisia and the United Arab Emirates is conducting a planned maintenance from 02 November 2026 at 11:00 PST until 02 November 2026 at 17:01 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Nepal, Egypt, Sri Lanka, Ethiopia, Colombia, Tunisia and United Arab Emirates handsets.

Posted on Oct 26, 2026 - 06:38 PDT

Russia SMS Carrier Maintenance - MegaFon Nov `2`, `2026` `12:00`-`16:00` PST

The MegaFon network in Russia is conducting a planned maintenance from 02 November 2026 at 12:00 PST until 02 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Oct 27, 2026 - 16:11 PDT

Russia SMS Carrier Maintenance - Tele2 Nov `2`, `2026` `12:00` - Nov `30`, `2026` `16:00` PST

The Tele2 network in Russia is conducting a series of planned maintenances from 02 November 2026 at 12:00 PST until 30 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Belgium handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 November 2026 at 12:00 PST until 02 November 2026 at 16:00 PST
09 November 2026 at 12:00 PST until 09 November 2026 at 16:00 PST
11 November 2026 at 12:00 PST until 11 November 2026 at 16:00 PST
16 November 2026 at 12:00 PST until 16 November 2026 at 16:00 PST
18 November 2026 at 12:00 PST until 18 November 2026 at 16:00 PST
23 November 2026 at 12:00 PST until 23 November 2026 at 16:00 PST
25 November 2026 at 12:00 PST until 25 November 2026 at 16:00 PST
30 November 2026 at 12:00 PST until 30 November 2026 at 16:00 PST

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Posted on Nov 02, 2026 - 03:45 PST

Qatar SMS Carrier Maintenance - Vodafone Nov `2`, `2026` `13:00`-`19:00` PST

The Vodafone network in Qatar is conducting a planned maintenance from 02 November 2026 at 13:00 PST until 02 November 2026 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.

Posted on Oct 14, 2026 - 19:45 PDT

Mexico SMS Carrier Maintenance - AT&T Nov `2`, `2026` `22:00` - Nov `3`, `2026` `04:00` PST

The AT&T network in Mexico is conducting a planned maintenance from 02 November 2026 at 22:00 PST until 03 November 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

Posted on Oct 29, 2026 - 22:43 PDT

United States SMS Carrier Partner Maintenance Nov `3`, `2026` `00:00`-`01:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 03 November 2026 at 00:00 PST until 03 November 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.

Posted on Oct 23, 2026 - 04:34 PDT

Malaysia SMS Carrier Maintenance - Celcom Nov `3`, `2026` `10:00`-`11:45` PST

The Celcom network in Malaysia is conducting a planned maintenance from 03 November 2026 at 10:00 PST until 03 November 2026 at 11:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.

Posted on Oct 29, 2026 - 22:42 PDT

Malaysia SMS Carrier Maintenance - Celcom and DiGi Nov `3`, `2026` `10:00`-`14:00` PST

The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 03 November 2026 at 10:00 PST until 03 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets.

Posted on Oct 29, 2026 - 07:42 PDT

Multiple Destination SMS Carrier Partner Maintenance Nov `3`, `2026` `19:00`-`19:30` PST

Our SMS carrier partner in India, Australia and the United Arab Emirates is conducting a planned maintenance from 03 November 2026 at 19:00 PST until 03 November 2026 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Australia and United Arab Emirates handsets.

Posted on Oct 29, 2026 - 05:38 PDT

Mail Settings Maintenance Nov `4`, `2026` `14:00`-`16:00` PST

In order to increase the stability and scalability of our systems, we are performing maintenance on our infrastructure on November 4, 2026 from 14:00 until 16:00 PST. During this time customers may be temporarily unable to manage Mail Settings (Address Allow List, Bounce Purge, Event Notification, Footer, Forward Bounce, Forward Spam or Legacy Email Template) or related Tracking Settings, Event Webhook and Inbound Parse settings. Reading existing settings will function as normally. This maintenance does not impact mail send. Thank you for your patience through this maintenance.
Posted on Oct 26, 2026 - 16:45 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `4`, `2026` `15:00`-`17:00` PST

The SoftBank Mobile network in Japan is conducting a planned maintenance from 04 November 2026 at 15:00 PST until 04 November 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.

Posted on Oct 30, 2026 - 01:50 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `4`, `2026` `20:00` - Nov `5`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 04 November 2026 at 20:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 17:17 PDT

France SMS Carrier Maintenance - SFR Nov `4`, `2026` `21:00` - Nov `5`, `2026` `00:00` PST

The SFR network in France is conducting a planned maintenance from 04 November 2026 at 21:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SFR France handsets.

Posted on Oct 26, 2026 - 08:14 PDT

US MMS Carrier Maintenance - Small US Carriers Nov `4`, `2026` `21:00`-`23:00` PST

A subset of small networks in the US are conducting a planned maintenance from 04 November 2026 at 21:00 PST until 04 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from small US carriers handsets.

Posted on Oct 29, 2026 - 21:11 PDT

United States MMS Carrier Partner Maintenance Nov `4`, `2026` `22:00` - Nov `5`, `2026` `00:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2026 at 22:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Oct 23, 2026 - 04:36 PDT

Brazil SMS Carrier Maintenance - TIM Nov `4`, `2026` `22:00`-`23:00` PST

The TIM network in Brazil is conducting a planned maintenance from 04 November 2026 at 22:00 PST until 04 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets when sending via alphanumeric and short codes senders.

Posted on Oct 30, 2026 - 15:27 PDT

Philippines Account Security Carrier Partner Maintenance - Globe Nov `5`, `2026` `08:00`-`10:30` PST

Our carrier partner Globe Philippines is conducting a planned maintenance from 05 November 2026 at 08:00 PST until 05 November 2026 at 10:30 PST. During the maintenance window, there could be intermittent API request failures for Globe Philippines customers.

Impacted Product: Verify Silent Network Auth

Posted on Oct 30, 2026 - 15:25 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Nov `8`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 08 November 2026 at 11:00 PST until 08 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:33 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `11`, `2026` `20:00` - Nov `12`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 19:19 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Nov `15`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 15 November 2026 at 11:00 PST until 15 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:33 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `16`, `2026` `14:30`-`22:00` PST

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 November 2026 at 14:30 PST until 16 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Nov 02, 2026 - 03:49 PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 13:34 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `17`, `2026` `14:00` - Nov `18`, `2026` `01:20` PST

Our carrier partner EE United Kingdom is conducting a planned maintenance from 17 November 2026 at 14:00 PST until 18 November 2026 at 01:20 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Nov 02, 2026 - 02:58 PST

United States and Canada Twilio SMS and MMS Maintenance Nov `18`, `2026` `20:00` - Nov `19`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 18 November 2026 at 20:00 PST until 19 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 19:19 PDT

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 16:04 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Nov `22`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 November 2026 at 11:00 PST until 22 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:34 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `23`, `2026` `20:00` - Nov `24`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 23 November 2026 at 20:00 PST until 24 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 19:20 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Nov `29`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 29 November 2026 at 11:00 PST until 29 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:34 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Nov `2`, `2026`

SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to T-Mobile and O2 network subscribers in the Czech Republic is operating normally.
Nov 2, 04:39 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile and O2 network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 2, 04:11 PST

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to T-Mobile and O2 network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 2, 04:09 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 2, 02:55 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 2, 01:46 PST

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Nov 2, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:00 PST

Scheduled -

The SoftBank Mobile network in Japan is conducting a planned maintenance from 01 November 2026 at 20:00 PST until 02 November 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.

Oct 30, 01:50 PDT

Nov `1`, `2026`

SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.
Nov 1, 23:24 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 1, 21:29 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 1, 20:01 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 1, 18:01 PST

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 1, 17:00 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 1, 16:51 PST

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Nov 1, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 14:30 PST

Scheduled -

The O2 network in the United Kingdom is conducting a planned maintenance from 01 November 2026 at 14:30 PST until 01 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.

Oct 30, 07:05 PDT

SMS Delivery Failures from Twilio to KDDI Japan

Resolved - The incident has been resolved and SMS delivery from Twilio to KDDI network subscribers in Japan is operating normally.
Nov 1, 16:37 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 1, 14:34 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 1, 13:37 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 1, 12:37 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 1, 12:30 PST

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Nov 1, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 11:00 PST

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 01 November 2026 at 11:00 PST until 01 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Oct 29, 03:33 PDT

Oct `31`, `2026`

Oct `30`, `2026`

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and Lookup API transactions involving KPN in Netherlands are operating normally.
Oct 30, 21:41 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 30, 20:41 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 30, 16:41 PDT

Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 30, 14:40 PDT

Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 30, 14:40 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hours or as soon as more information becomes available.
Oct 30, 13:42 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
Oct 30, 13:41 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
Oct 30, 12:28 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
Oct 30, 11:21 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 30, 10:26 PDT

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 30, 09:26 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States is operating normally.
Oct 30, 15:28 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 30, 09:52 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 30, 01:51 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 29, 21:51 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 19:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 28, 20:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 27, 04:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 20:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 15:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 13:57 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 12:57 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 12:50 PDT

SMS and MMS Delivery Delays from Twilio to Altice United States

Resolved - The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.
Oct 30, 15:15 PDT

Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 30, 13:13 PDT

Update - Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 30, 08:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 30, 00:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 29, 20:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 18:12 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 17:11 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 17:10 PDT

SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Brazil is operating normally.
Oct 30, 15:08 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 30, 09:38 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 30, 05:31 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 30, 03:30 PDT

Update - Twilio customers may be experiencing SMS delivery failures and delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 29, 14:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 28, 22:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 14:40 PDT

Update - Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 10:37 PDT

Update - Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 08:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 07:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 07:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 03:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 01:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 00:02 PDT

Update - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 27, 08:17 PDT

Update - Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 27, 00:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 20:11 PDT

Update - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 18:05 PDT

Update - Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 17:05 PDT

Identified - Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 17:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 16:55 PDT

Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
Oct 30, 12:09 PDT

Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 30, 12:08 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 30, 12:00 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 30, 09:59 PDT

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 30, 08:53 PDT

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Oct 30, 11:42 PDT

Investigating - Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 30, 06:53 PDT

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:14 PDT

Scheduled -

Our MMS carrier partner in the United States and Canada is conducting an emergency maintenance from 29 October 2026 at 22:00 PDT until 30 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via subset of United States and Canada long codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 30, 01:11 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Oct 30, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 02:00 PDT

Scheduled -

The SoftBank Mobile network in Japan is conducting a planned maintenance from 30 October 2026 at 02:00 PDT until 30 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 30, 01:50 PDT

Oct `29`, `2026`

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Oct 29, 22:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 15:30 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 October 2026 at 15:30 PDT until 29 October 2026 at 22:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 29, 05:38 PDT

Poland SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:00 PDT

Scheduled -

Our SMS carrier partner in Poland is conducting a planned maintenance from 29 October 2026 at 16:00 PDT until 29 October 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Poland handsets.

Oct 28, 14:21 PDT

Portugal SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 29, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 15:31 PDT

Scheduled -

Our SMS carrier partner in Portugal is conducting a planned maintenance from 29 October 2026 at 15:30 PDT until 29 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 29, 04:37 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Oct 29, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:02 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 29 October 2026 at 13:00 PDT until 29 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Oct 27, 16:11 PDT

SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.
Oct 29, 15:18 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Multiple Countries Across Africa and Asia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 13:17 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries across Africa and Asia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 12:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 11:47 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 11:47 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Oct 29, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:01 PDT

Scheduled -

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 29 October 2026 at 13:00 PDT until 29 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.

Oct 26, 06:48 PDT

Japan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 PDT

Scheduled -

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 October 2026 at 12:00 PDT until 29 October 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.

Oct 15, 04:17 PDT

South Korea SMS Carrier Maintenance - SK Telecom

Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:07 PDT

Scheduled -

The SK Telecom network in South Korea is conducting a planned maintenance from 29 October 2026 at 08:00 PDT until 29 October 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to SK Telecom South Korea handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 29, 08:04 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.
Oct 29, 08:54 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 08:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 08:01 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 07:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 06:24 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 05:18 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States are operating normally.
Oct 29, 07:20 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 29, 04:55 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 29, 00:55 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 22:54 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 21:01 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 19:58 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 18:45 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 18:34 PDT

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.
Oct 29, 07:05 PDT

Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 05:02 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 29, 01:02 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 21:01 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 18:56 PDT

Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 17:54 PDT

Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 17:51 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 October 2026 at 00:00 PDT until 29 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes

Oct 26, 02:59 PDT

Gateway API (Lookup API) Failure Increase on Verizon in United States

Resolved - The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Oct 29, 03:32 PDT

Monitoring - We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 02:36 PDT

Identified - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 29, 01:28 PDT

Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 29, 00:40 PDT

Investigating - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 23:34 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 29, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:02 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 21:00 PDT until 29 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.

Oct 26, 16:08 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 29, 00:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:02 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Sep 29, 08:15 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Oct 29, 00:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT

Scheduled -

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Sep 4, 00:24 PDT

Oct `28`, `2026`

Sendgrid Maintenance Impacting Delivery and Account Configuration

Completed - The scheduled maintenance has been completed.
Oct 28, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:04 PDT

Update - This maintenance has been rescheduled. We are upgrading our infrastructure on October 28 2026, from 21:00 to 22:30 PDT to enhance system stability and scalability.

During this window customers may experience delays impacting the following functionalities:
- Email delivery for new sign-ups and upgraded accounts
- Account configuration and settings updates
- Processing of group unsubscribes
- Dedicated IP and IP pool changes

System functionality will resume normally once maintenance concludes. Thank you for your patience.
Oct 26, 15:03 PDT

Scheduled - We are upgrading our infrastructure on October 28 2026, from 12:30 to 14:00 PDT to enhance system stability and scalability.

During this window customers may experience delays impacting the following functionalities:
- Email delivery for new sign-ups and upgraded accounts
- Account configuration and settings updates
- Processing of group unsubscribes
- Dedicated IP and IP pool changes

System functionality will resume normally once maintenance concludes. Thank you for your patience.
Oct 23, 15:57 PDT

Flex Agent Copilot Note Generation Issues

Resolved - This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3

The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3
Oct 28, 22:20 PDT

Investigating - We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
Oct 28, 20:50 PDT

United States SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Oct 28, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 PDT

Scheduled -

The Verizon network in the United States is conducting a planned maintenance from 28 October 2026 at 21:00 PDT until 28 October 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.

Oct 19, 23:06 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Oct 28, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:01 PDT

Scheduled -

The MTS network in Russia is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 28 October 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

Oct 27, 09:58 PDT

Russia SMS Carrier Maintenance - Sberbank Mobile

Completed - The scheduled maintenance has been completed.
Oct 28, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 14:00 PDT

Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 28 October 2026 at 14:00 PDT until 28 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

Oct 26, 23:42 PDT

Link Shortening Redirect Errors on Branded Domains

Resolved - Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.
Oct 28, 17:35 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 28, 17:07 PDT

Update - We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.
Oct 28, 16:45 PDT

Investigating - We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.
Oct 28, 16:44 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Oct 28, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 13:01 PDT

Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 28 October 2026 at 13:00 PDT until 28 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

Oct 27, 05:14 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 28, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 28 October 2026 at 13:00 PDT until 28 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 2, 07:46 PDT

SMS Delivery Delays and Failures from Twilio to MTC Namibia

Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Oct 28, 14:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 10:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 08:57 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 07:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 07:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 05:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 04:22 PDT

SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium is operating normally.
Oct 28, 14:46 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 12:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 12:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 10:42 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 09:41 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 09:38 PDT

Possible 503 Errors for Messaging Traffic in the Australia Region

Resolved - Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.
Oct 28, 14:32 PDT

Monitoring - Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 28, 14:03 PDT

Update - Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 11:18 PDT

Update - Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 09:20 PDT

Identified - Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 08:21 PDT

Investigating - Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 28, 07:18 PDT

Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving EE in the United Kingdom are operating normally.
Oct 28, 12:39 PDT

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) and for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 12:38 PDT

Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 10:32 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 09:55 PDT

Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 08:54 PDT

Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 08:54 PDT

Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina are operating normally.
Oct 28, 11:09 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 10:10 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 07:16 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 03:04 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 01:03 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 23:57 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 27, 22:29 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 27, 18:29 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 16:28 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 15:28 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Resolved - We have identified that GCI is a small network in the US and doesn't always return delivery receipts. Because of this, an affected message can stay at "sent" in your Message Logs instead of changing to "delivered" or "undelivered."

Our connectivity partner is building a new connection to GCI to improve messaging reliability and we expect it to be ready between mid-November and late November. We will proceed with the resolution of this post.
Oct 28, 11:07 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 28, 05:49 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 26, 11:25 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 03:24 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 23:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 21:17 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 20:16 PDT

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.
Oct 28, 08:33 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 07:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 06:21 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 05:20 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 05:19 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 01:16 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 27, 19:56 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 16:23 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 PDT

Scheduled -

Our SMS carrier partner in France is conducting a planned maintenance from 28 October 2026 at 04:00 PDT until 28 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.

Oct 21, 10:05 PDT

Mexico SMS Carrier Maintenance - Telcel

Completed - The scheduled maintenance has been completed.
Oct 28, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:44 PDT

Scheduled -

The Telcel network in Mexico is conducting an emergency maintenance from 27 October 2026 at 21:40 PDT until 28 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 27, 21:41 PDT

United States SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 PDT

Scheduled -

The Verizon network in the United States is conducting a planned maintenance from 27 October 2026 at 21:00 PDT until 28 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Verizon United States handsets.

Oct 19, 21:29 PDT

Oct `27`, `2026`

Mexico SMS Carrier Partner Maintenance

Completed - This maintenance is canceled.
Oct 27, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 23:00 PDT

Scheduled -

Our SMS carrier partner in Mexico is conducting a planned maintenance from 27 October 2026 at 23:00 PDT until 28 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.

Oct 26, 18:50 PDT

Twilio Console Errors

Resolved - Twilio Console was degraded for 90 minutes between 28 October 2026 7:45 AM and 9:15 AM Pacific Time. During this period of time customers may have experienced errors when loading some pages in One Console. The issue has now been resolved.
Oct 27, 22:30 PDT

Spain SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 27, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 PDT

Scheduled -

Our SMS carrier partner in Spain is conducting an emergency maintenance from 27 October 2026 at 20:00 PDT until 27 October 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.

Oct 23, 03:40 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Oct 27, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:02 PDT

Scheduled -

The MTS network in Russia is conducting a planned maintenance from 27 October 2026 at 20:00 PDT until 27 October 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

Oct 26, 11:41 PDT

South Sudan SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Oct 27, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 15:01 PDT

Scheduled -

The MTN network in South Sudan is conducting a planned maintenance from 27 October 2026 at 15:00 PDT until 27 October 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.

Oct 26, 10:12 PDT

Elevated 500 Errors Affecting Programmable Voice API

Resolved - Twilio Programmable Voice API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their API requests. The issue has now been resolved.
Oct 27, 17:58 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Oct 27, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 15:00 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 27 October 2026 at 15:00 PDT until 27 October 2026 at 17:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 27, 05:33 PDT

SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.
Oct 27, 17:16 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 16:57 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 16:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 16:06 PDT

Portugal SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 27, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 15:02 PDT

Scheduled -

Our SMS carrier partner in Portugal is conducting a planned maintenance from 27 October 2026 at 15:00 PDT until 27 October 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.

Oct 21, 13:43 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 27, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 27 October 2026 at 12:00 PDT until 27 October 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 26, 06:49 PDT

Elevated 500 Errors Affecting Programmable Messaging API

Resolved - Twilio Programmable Messaging API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their API requests. The issue has now been resolved.
Oct 27, 14:44 PDT

MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States is operating normally.
Oct 27, 14:08 PDT

Update - We have observed a recovery in MMS delivery from Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 27, 14:00 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 27, 05:59 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 27, 01:59 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 23:58 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 20:35 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 16:35 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 14:34 PDT

Identified - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 13:34 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 13:29 PDT

Voice Call Failures from Twilio Mobile Numbers to Israel

Resolved - The incident has been resolved and voice calls from Twilio Mobile Numbers to network subscribers in Israel are operating normally.
Oct 27, 14:05 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Mobile Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 12:00 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 11:22 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 10:42 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 09:41 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Oct 27, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 PDT

Scheduled -

The XL Axiata network in Indonesia is conducting a planned maintenance from 27 October 2026 at 10:00 PDT until 27 October 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

Oct 23, 02:50 PDT

Gateway API (Lookup API) Failure Increase on Three in United Kingdom

Resolved - The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.
Oct 27, 12:27 PDT

Monitoring - We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 10:19 PDT

Identified - Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 09:17 PDT

Investigating - Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 08:15 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.
Oct 27, 11:12 PDT

Update - We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 27, 07:05 PDT

Monitoring - We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 05:03 PDT

Identified - Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 03:43 PDT

Update - Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 02:44 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 01:37 PDT

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the organization pages issue, and it was determined that the impact was limited to a small subset of console page. All systems are now operational.
Oct 27, 11:06 PDT

Monitoring - Our engineers identified an issue with organization pages in the new console experience. During this time, users may have experienced issues with viewing permissions on some organization pages.

This issue has now been addressed. We will monitor the issue to ensure full functionality and provide another update as soon as possible.
Oct 27, 10:36 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
Oct 27, 10:32 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 08:30 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 08:30 PDT

Update - wilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 08:06 PDT

Identified - Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 07:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 05:58 PDT

Malaysia SMS Carrier Maintenance - Red One

Completed - The scheduled maintenance has been completed.
Oct 27, 10:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 PDT

Scheduled -

The Red One network in Malaysia is conducting a planned maintenance from 27 October 2026 at 07:00 PDT until 27 October 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Red One Malaysia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 26, 16:03 PDT

SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania

Resolved - The incident has been resolved and SMS delivery from Twilio to Mauritel network subscribers in Mauritania is operating normally.
Oct 27, 08:39 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 06:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 22:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 14:45 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 10:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 08:39 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 07:39 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 07:20 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.
Oct 27, 06:31 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 27, 05:15 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 27, 01:04 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 15:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 07:13 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 03:12 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 01:09 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 00:02 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 25, 19:44 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 25, 03:38 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 19:36 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 15:30 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 13:29 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 12:28 PDT

SMS Delivery Delays and Failures from Twilio to Turkcell Turkey

Resolved - The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.
Oct 27, 06:18 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 05:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 04:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 04:39 PDT

United States Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 27, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 19:00 PDT

Scheduled -

Our service partner is conducting a planned maintenance from 26 October 2026 at 19:00 PDT until 27 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

Oct 20, 16:04 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 27, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 01:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 October 2026 at 01:00 PDT until 27 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 26, 10:45 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States are operating normally.
Oct 27, 00:10 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 22:09 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 22:09 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 21:53 PDT

Oct `26`, `2026`

SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.
Oct 26, 22:17 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 20:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 19:40 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 18:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 18:34 PDT

SMS Delivery Delays from Twilio to Claro Costa Rica

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Costa Rica is operating normally.
Oct 26, 18:54 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 18:24 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 16:24 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 15:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 14:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 13:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 25, 22:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 25, 06:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 22:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 18:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 10:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 02:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 22:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 17:48 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 26, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 26 October 2026 at 13:00 PDT until 26 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 2, 07:46 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Oct 26, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 11:20 PDT

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 October 2026 at 11:20 PDT until 26 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Oct 20, 06:49 PDT

Singapore SMS Carrier Maintenance - StarHub

Completed - The scheduled maintenance has been completed.
Oct 26, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 PDT

Scheduled -

The StarHub network in Singapore is conducting a planned maintenance from 26 October 2026 at 10:00 PDT until 26 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to StarHub Singapore handsets.

Oct 22, 01:52 PDT

WhatsApp Sandbox Sending Configuration Issues

Resolved - We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.
Oct 26, 10:40 PDT

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 10:37 PDT

Investigating - Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 08:00 PDT

SMS Delivery Delays from Twilio to Cellcom Israel

Resolved - The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.
Oct 26, 07:47 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 05:10 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 01:04 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 23:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 20:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 18:52 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 17:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 17:49 PDT

SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India

Resolved - The incident has been resolved and SMS delivery from Twilio Short Codes to affected networks in India is operating normally.
Oct 26, 05:44 PDT

Update - We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 01:41 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 23:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 24, 23:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 23, 07:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 22, 23:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 19:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 17:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 16:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 22, 00:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 16:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 12:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 10:35 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 09:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 09:33 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Oct 26, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 19:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 25 October 2026 at 19:00 PDT until 26 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Oct 22, 15:05 PDT

SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.
Oct 26, 04:09 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 03:05 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 01:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 00:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 25, 21:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 13:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 09:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 07:45 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 06:45 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 05:47 PDT

Oct `25`, `2026`

SMS Delivery Delays from Twilio to Telcel Mexico

Resolved - The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.
Oct 25, 20:32 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 18:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 17:16 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 16:15 PDT

Voice Call Post Dial Delay from Twilio Phone Numbers to Chile

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.
Oct 25, 18:53 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 24, 22:14 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 24, 06:13 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 22:13 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 18:00 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 15:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 15:05 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 10:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 08:54 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 07:53 PDT

SMS Delivery Delays from Twilio to Telia Sweden

Resolved - The incident has been resolved and SMS delivery from Twilio to Telia network subscribers in Sweden is operating normally.
Oct 25, 17:48 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telia network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 15:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 12:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 08:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 06:20 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 05:12 PDT

Bounce Suppressions Maintenance

Completed - The scheduled maintenance has been completed.
Oct 25, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 14:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 25, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for bounces, and delays updating bounce lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance.
Oct 23, 16:12 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Oct 25, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 12:00 PDT

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 25 October 2026 at 12:00 PDT until 25 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Oct 9, 10:19 PDT

Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
Oct 25, 12:13 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 04:09 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 00:08 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 15:28 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 11:27 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 09:22 PDT

Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 08:21 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 08:18 PDT

SMS Delivery Delays from Twilio to Airtel Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.
Oct 25, 12:03 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 11:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 09:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 05:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 03:38 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 02:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 02:11 PDT

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Netherlands and Lookup API transactions in the Netherlands are operating normally.
Oct 25, 11:22 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 10:47 PDT

Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 08:46 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 25, 06:05 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 21:53 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 17:52 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 15:39 PDT

Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 14:39 PDT

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 14:28 PDT

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.
Oct 25, 06:22 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 04:15 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 00:15 PDT

Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 22:10 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 19:20 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 15:20 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 12:43 PDT

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 11:42 PDT

Oct `24`, `2026`

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Oct 24, 21:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 15:00 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 October 2026 at 15:00 PDT until 24 October 2026 at 21:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 24, 04:36 PDT

Marketing Campaign Stats Maintenance

Completed - The scheduled maintenance has been completed.
Oct 24, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 16:00 PDT

Scheduled - We will be performing a scheduled maintenance on the Marketing Campaigns Stats database on Saturday, October 24, 2026 from 16:00 until 20:00 PDT. During this time, incoming Single Send and Automation statistics will be delayed. Requests for Marketing Campaigns stats will also be temporarily unavailable while we perform the maintenance. This does not impact mail send. Thank you for your patience during this maintenance.
Oct 8, 13:34 PDT

Related

Scheduled Maintenance

Singapore SMS Carrier Maintenance - Singtel Nov 2, 2026 09:00-14:00 PST

Multiple Destination SMS Carrier Partner Maintenance Nov 2, 2026 11:00-17:01 PST

Russia SMS Carrier Maintenance - MegaFon Nov 2, 2026 12:00-16:00 PST

Russia SMS Carrier Maintenance - Tele2 Nov 2, 2026 12:00 - Nov 30, 2026 16:00 PST

Qatar SMS Carrier Maintenance - Vodafone Nov 2, 2026 13:00-19:00 PST

Mexico SMS Carrier Maintenance - AT&T Nov 2, 2026 22:00 - Nov 3, 2026 04:00 PST

United States SMS Carrier Partner Maintenance Nov 3, 2026 00:00-01:00 PST

Malaysia SMS Carrier Maintenance - Celcom Nov 3, 2026 10:00-11:45 PST

Malaysia SMS Carrier Maintenance - Celcom and DiGi Nov 3, 2026 10:00-14:00 PST

Multiple Destination SMS Carrier Partner Maintenance Nov 3, 2026 19:00-19:30 PST

Mail Settings Maintenance Nov 4, 2026 14:00-16:00 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov 4, 2026 15:00-17:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 4, 2026 20:00 - Nov 5, 2026 00:00 PST

France SMS Carrier Maintenance - SFR Nov 4, 2026 21:00 - Nov 5, 2026 00:00 PST

US MMS Carrier Maintenance - Small US Carriers Nov 4, 2026 21:00-23:00 PST

United States MMS Carrier Partner Maintenance Nov 4, 2026 22:00 - Nov 5, 2026 00:00 PST

Brazil SMS Carrier Maintenance - TIM Nov 4, 2026 22:00-23:00 PST

Philippines Account Security Carrier Partner Maintenance - Globe Nov 5, 2026 08:00-10:30 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 8, 2026 11:00-13:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 11, 2026 20:00 - Nov 12, 2026 00:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 15, 2026 11:00-13:00 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov 16, 2026 14:30-22:00 PST

United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov 17, 2026 14:00 - Nov 18, 2026 01:20 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 18, 2026 20:00 - Nov 19, 2026 00:00 PST

United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 22, 2026 11:00-13:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 23, 2026 20:00 - Nov 24, 2026 00:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 29, 2026 11:00-13:00 PST

Past Incidents

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Oct 29, 2026

Oct 28, 2026

Oct 27, 2026

Oct 26, 2026

Oct 25, 2026

Oct 24, 2026

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

Oct 19, 2026

Singapore SMS Carrier Maintenance - Singtel Nov `2`, `2026` `09:00`-`14:00` PST

Multiple Destination SMS Carrier Partner Maintenance Nov `2`, `2026` `11:00`-`17:01` PST

Russia SMS Carrier Maintenance - MegaFon Nov `2`, `2026` `12:00`-`16:00` PST

Russia SMS Carrier Maintenance - Tele2 Nov `2`, `2026` `12:00` - Nov `30`, `2026` `16:00` PST

Qatar SMS Carrier Maintenance - Vodafone Nov `2`, `2026` `13:00`-`19:00` PST

Mexico SMS Carrier Maintenance - AT&T Nov `2`, `2026` `22:00` - Nov `3`, `2026` `04:00` PST

United States SMS Carrier Partner Maintenance Nov `3`, `2026` `00:00`-`01:00` PST

Malaysia SMS Carrier Maintenance - Celcom Nov `3`, `2026` `10:00`-`11:45` PST

Malaysia SMS Carrier Maintenance - Celcom and DiGi Nov `3`, `2026` `10:00`-`14:00` PST

Multiple Destination SMS Carrier Partner Maintenance Nov `3`, `2026` `19:00`-`19:30` PST

Mail Settings Maintenance Nov `4`, `2026` `14:00`-`16:00` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `4`, `2026` `15:00`-`17:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `4`, `2026` `20:00` - Nov `5`, `2026` `00:00` PST

France SMS Carrier Maintenance - SFR Nov `4`, `2026` `21:00` - Nov `5`, `2026` `00:00` PST

US MMS Carrier Maintenance - Small US Carriers Nov `4`, `2026` `21:00`-`23:00` PST

United States MMS Carrier Partner Maintenance Nov `4`, `2026` `22:00` - Nov `5`, `2026` `00:00` PST

Brazil SMS Carrier Maintenance - TIM Nov `4`, `2026` `22:00`-`23:00` PST

Philippines Account Security Carrier Partner Maintenance - Globe Nov `5`, `2026` `08:00`-`10:30` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `8`, `2026` `11:00`-`13:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `11`, `2026` `20:00` - Nov `12`, `2026` `00:00` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `15`, `2026` `11:00`-`13:00` PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `16`, `2026` `14:30`-`22:00` PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `17`, `2026` `14:00` - Nov `18`, `2026` `01:20` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `18`, `2026` `20:00` - Nov `19`, `2026` `00:00` PST

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `22`, `2026` `11:00`-`13:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `23`, `2026` `20:00` - Nov `24`, `2026` `00:00` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `29`, `2026` `11:00`-`13:00` PST

Nov `2`, `2026`

Nov `1`, `2026`

Oct `31`, `2026`

Oct `30`, `2026`

Oct `29`, `2026`

Oct `28`, `2026`

Oct `27`, `2026`

Oct `26`, `2026`

Oct `25`, `2026`

Oct `24`, `2026`

Oct `23`, `2026`

Oct `22`, `2026`

Oct `21`, `2026`

Oct `20`, `2026`

Oct `19`, `2026`