Installation and Deployment

• intended audience docid\ bqpl2xfedzv xxobaube1 • document organization docid\ bqpl2xfedzv xxobaube1 • related documentation docid\ bqpl2xfedzv xxobaube1 • how to contact us docid\ bqpl2xfedzv xxobaube1 intended audience this document is intended for system administrators who are migrating from itsm release 6 x, itsm release 7 x, itsm release 8 x and ivanti classic to version 2022 3 document organization this guide contains the following sections • service and asset manager deployment overview docid\ uuui42xak1bnb yuhn9fd describes recommended and optional deployment architectures, including the reporting feature and ivanti voice • ivanti service manager installation prerequisites docid\ rxzazv9di5vhzkstebr31 provides information about confirming your role, the different accounts and passwords used in , using a virtual machine, enabling file streaming and full text search in microsoft sql server, and verifying server roles and features • installing the service and asset manager system docid\ by8t94ujh8xrhumxfsqj9 describes how to install , including the operations console, the reporting feature, ism discovery, and ism knowledge • initially configuring the system docid\ rrcgiavqfhjoh0hof53om describes how to use the system configuration wizard to configure , including its servers and databases; and how to use the operations console to configure the deployment • upgrading service and asset manager from an earlier release docid\ was8w62fwfgbuoubkrcek contains information and instructions for upgrading from an earlier release to the current release • using the license manager docid\ eqrkqjmthjyww3choipjs explains how to install and use the license manager • troubleshooting docid\ hdhy4y7qiu3vwgcj5fp1m contains solutions to common problems related documentation has online help available within the application additional documentation is available through •the ivanti community https //community ivanti com/login jspa? website you may need to request user access if you cannot log in or through •the ivantiproduct documentation https //www ivanti com/support/product documentation website click the service and asset manager tile to see a list of the documents available how to contact us to contact us about the documentation, or if you have any other questions or issues about , contact software global support services by logging an incident via self service, or at http //www heatsoftware com/ http //www heatsoftware com/ https //www ivanti com/support/ivanti support https //www ivanti com/support/ivanti support