Contact & Support
Real humans, honest answers. Pick whichever channel suits you - Discord is usually the fastest way to reach us.
Three ways to reach us
Discord - fastest
Join our community server and ask away. The team and other users hang out there, so quick questions usually get answered within a few hours.
Support tickets
The right channel for anything tied to your account - billing, invoices, service issues. Open a ticket in the client panel so we can securely look at your services.
For legal notices, partnerships and anything that doesn't fit the other channels: [email protected], phone +49 176 48998941. Expect a reply within one to two business days.
Honest response times,
no fake SLAs
We're a small team, so we won't promise five-minute SLAs we can't keep. In practice, Discord questions are usually answered within a few hours, and tickets within a business day. Before reaching out, these two links solve a lot of questions on their own:
- docs.instantnode.eu - guides and how-tos for every product
- status.instantnode.eu - live platform status and incident history
