A complete system for
human and AI
customer service
Intercom is the only helpdesk with a natively integrated AI Agent, Fin., meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
Two products,
one seamless experience
Intercom is a fully-featured
AI-powered helpdesk
With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.
Fin is the
highest-performing AI agent
Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%. It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.
Together, they deliver better
support experiences
Intercom and Fin are built together, sharing the same record, knowledge, and inbox. That means every conversation your team has teaches Fin something new, every gap gets spotted and closed, and support gets better for everyone, every time.
Work together, seamlessly
Fin and your team work from the same inbox and customer record, making it easy to collaborate, hand off conversations, and deliver a consistent customer experience.
Self-improving system
Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better. With everything in one system, managers get recommendations on what to fix, from missing content to data integrations, and can act on them with one click.
Centralised Knowledge Hub
Centralize, manage, and optimize all of the information that powers Fin, human, and self-serve support. See how your content is performing across every touchpoint including Fin, Copilot and on your Help Center with detailed reporting.
Introducing AI into our support experience has taken pressure off of our support team, with AI resolving 40-50% of cases. Because of this, the sentiment around using AI has been very positive.”
What really stood out to me was how easy Fin was to use, how quick I could get it up and running. The UX was fantastic. It was a very fresh build, easy to understand and use, and it just fit well into our current tech stack.”
One of the biggest benefits of moving to Intercom was having a single support platform. Instead of stitching together multiple tools, we now have one connected system for both AI and human support.”
Works with the tools
you already use
Connect Intercom and Fin to the tools you already use, like Slack, Shopify, and Github, so your team has full context in one workspace. Fin pulls in customer data and takes action through APIs or MCP. That data is also surfaced right in the inbox, so your reps have full context too, and every response, from Fin or your team, is accurate and personalized.
Transparent pricing
Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.
