eDesk onboarding

eDesk onboarding has been a member of Linktree for 5 years and joined in March 2021. The social media accounts linked to from eDesk onboarding are: • Facebook • Instagram • LinkedIn • Email • X Besides social media accounts, eDesk.com has populated their site with: • Connecting Marketplaces • Connecting Webstores • Connecting Social channels • Connecting email addresses • Add users • Assign roles • Manage permissions • The eDesk Mailbox • What is a Ticket? • Ticket statuses • The Smart Inbox • Customize eDesk • Create folders/Pinned filters • Set up Message rules • Signatures • Manual usage • Auto-Reply • Out-of-Office • Rule-Only • Agent Assist templates - part of the AI Assist suite • HandsFree templates - part of the AI Automation suite • Get started with eDesk's AI • Agent Assist features • AI Automation • All our AI features • Assign Tickets • Mention Agents • Respond faster with Snippets • Assign tickets with Round-Robin • Common uses of Rule-Only Templates • Common uses of Message Rules • Agents Insights • Tickets Insights • General Insights • Report Extracts • eDesk Troubleshooting • Learn to manage your account! • Live Chat • Feedback • Knowledgebase