Connect Messenger, WhatsApp, Instagram, Telegram, email and your website chat. ReplyX answers each one from your own prices and policies, in Bangla or English, and hands the thread to your team the moment it isn't sure.
Free plan · No card · Live on your Page this afternoon
আসসালামু আলাইকুম।
দাম কত? আর ঢাকার বাইরে ডেলিভারি চার্জ কত?
সুতি পাঞ্জাবি ১,৪৫০ টাকা। ঢাকার বাইরে ডেলিভারি ১২০ টাকা।
from your knowledge baseEvery channel, one inbox
Handed to your team when the AI isn't sure
First response
2s
11:04:07 asked · 11:04:09 answered
One platform
Your customers write from whichever app is already open. Every one of those conversations lands in the same inbox, gets answered from your own prices and policies, and turns into something you can act on.
They write from
It all lands here
Same thread, same history, whichever app it started in.
And becomes
Your prices, delivery charges and policies — never invented.
The moment it is unsure, with the whole thread already read.
Status and tracking pulled from your store, inside the chat.
Name, number and what they wanted, on the contact record.
What was asked, what it could not answer, what it cost.
The inbox
One thread per customer, no matter how many apps they used to reach you. The AI answers what it can, and the moment it cannot, a person takes over with everything already in front of them.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
This is the real handover: the AI answered the delivery question from the knowledge base, then met a refund the policy does not cover and stopped rather than inventing a rule.
Why this one
They answer confidently and wrongly, and you find out from an angry customer days later.
No invented delivery charges or made-up return policies. If your knowledge base doesn't cover it, the AI says so and calls a person.
Every answer carries a confidence score. Below the threshold you choose, it hands over instead of guessing.
Every unanswered question lands in a list. Write the answer once and it never needs a human again.
How it works
The only real work is writing down what you already know.
Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.
One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.
The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.
The platform
Not a chatbot bolted onto an inbox — the inbox, the AI, the knowledge and the reporting built as one thing.
Website, Messenger, WhatsApp, Instagram, Telegram and email
Learn moreAnswers from your knowledge, hands over when it isn't sure
Learn morePaste, import or upload — and it learns from what it missed
Learn moreOne profile per customer, across every channel
Learn moreIssues and buyers, captured from conversations automatically
Learn moreVolume, resolution, handoff reasons, CSAT and AI cost
Learn moreHanded to a human
38%
You could prevent
64%
Questions to answer
12
Analytics splits every handoff by cause, so you know which half is yours to fix.
Language
Bangla in Bangla script, Bangla typed in English letters, plain English — often all three in one thread. The reply comes back in the language the question arrived in.
Bangla, in Bangla script
দাম কত? আর ঢাকার বাইরে ডেলিভারি চার্জ কত?
সুতি পাঞ্জাবি ১,৪৫০ টাকা। ঢাকার বাইরে ডেলিভারি ১২০ টাকা।
answered in kindBangla, typed in English letters
Order #4821 kothay ache? Kobe pabo?
Order #4821 ekhon delivery te ache — kal dupurer moddhe peye jaben.
answered in kindEnglish
Do you deliver to Sylhet, and how long does it take?
Yes — Sylhet is 3–5 days, and delivery is 120 BDT outside Dhaka.
answered in kindYou write your prices and policies down once, in whichever language suits you. The reply comes back in the language the customer used — there is no second knowledge base to maintain, and no setting to switch when the next message arrives in the other one.
The difference
When the AI can't answer, the conversation goes to your team — and the question goes into your knowledge base as a gap waiting to be filled. You write the answer once, in a text box, and it becomes knowledge the AI answers from immediately.
Week by week the list gets shorter and the AI handles more. That is the whole product in one sentence.
How the knowledge base worksDo you deliver to Sylhet?
asked 9×last today
Yes — we deliver to Sylhet. Outside Dhaka the charge is 120 taka and it takes 2–3 working days.
Can I pay in instalments?
asked 6×last today
Is there a warranty on this?
asked 4×last today
Sell in the chat
Connect your store and the AI stops guessing. It quotes real prices from your live catalogue, answers “where is my order?” with actual tracking, and — when you switch it on — places the order without the customer ever leaving the conversation.
Shopify and WooCommerce work out of the box. Any other platform — a local CMS, something your developer built — connects through one published contract.
How selling in the chat worksEvery figure here came from the shop, not the AI.
Built for
The same platform, set up for the way your business actually runs.
Your data
Before you put a year of customer messages somewhere, it is fair to ask what happens to them. Here is the short version, and none of it depends on us behaving well.
Every workspace is isolated with PostgreSQL row-level security, and the application connects as a restricted role. One workspace cannot read another's conversations even if the application code is wrong.
Channel access tokens and provider keys are encrypted with AES-256-GCM before they reach the database, decrypted only in memory at the moment they are used, and never returned to a browser.
Owner, admin and agent roles decide what each teammate can reach, and agents can be limited to specific products. Sensitive operator actions land in an append-only audit log.
Your conversations are your customers' words. They are not sold, not shared with anyone else, and not used to train a model for someone else's benefit.
Pricing
A conversation is a 24-hour window with one customer, however many messages are inside it. A long back-and-forth costs the same as a single question.
৳0
100 AI conversations included
1 seat · 1 channel
৳2,500/mo
250 AI conversations included
2 seats · 2 channels
Most popular
৳5,000/mo
750 AI conversations included
5 seats · All channels
৳15,000/mo
2,500 AI conversations included
15 seats · All channels
Questions
It answers only from the knowledge you give it. When your knowledge base doesn't cover a question, it says so and hands the conversation to a person rather than guessing. You also set a confidence threshold — below it, the AI stays quiet even when it has an answer.
Yes, including Banglish and mixed sentences. Answers come back in the language the customer used. Your knowledge base can be written in either language.
The conversation goes to your team with the reason recorded, and the question is added to a list in your knowledge base. You write the answer once and the AI handles it from then on.
No. The website widget is one script tag, and every other channel is connected from a form. Uploading knowledge is copy and paste.
Yes, and it doesn't expire. No card is required to start. You get a set number of AI conversations each month; when they run out the AI pauses and your team carries on answering.
A conversation is a 24-hour window with one customer, no matter how many messages are exchanged inside it. A long back-and-forth costs the same as a single question.
Yes. You connect your own WhatsApp Business account, so the number your customers already know stays yours.
Only your team. Every workspace is isolated at the database level, not just in application code, and secrets you store are encrypted.
Free to start, no card, and you'll know within an afternoon whether it works for your business.
No card required · Free plan forever · Set up in minutes
