Terms of Service

Last Updated: July 14, 2026  |  Effective Date: July 14, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “You,” or “Your”) and Sandbox Synergy LLC (“Company,” “We,” “Us,” or “Our”), a New Mexico limited liability company, governing your access to and use of the SOSRoute API, the SOSRoute developer dashboard, associated documentation, software development kits, and all related services (collectively, the “Services”) available at sosroute.dev.

By creating an account, generating an API key, making any API request, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case “You” refers to that entity.

You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction, whichever is greater, to use the Services. By using the Services, you represent and warrant that you meet this age requirement. If you do not agree to these Terms or do not meet the eligibility requirements, you must immediately cease all use of the Services and delete any API keys in your possession.

2. Definitions

The following terms shall have the meanings set forth below when used in these Terms:

3. Account Registration

3.1 Account Creation

To access the Services, you must create an account by providing accurate, current, and complete information, including your full legal name, a valid email address, and, if applicable, your company name. You agree to update your registration information promptly to keep it accurate and complete at all times. Providing false, misleading, or outdated information constitutes a breach of these Terms and may result in immediate termination of your account.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your API keys. Your API key functions as a secret credential equivalent to a password, and you must treat it with the same level of care and security. You must not share, publish, embed in client-side code, or otherwise expose your API keys to unauthorized parties. Any activity that occurs under your account or API keys is your responsibility, regardless of whether such activity was authorized by you.

3.3 Unauthorized Use

You agree to notify Company immediately at [email protected] upon becoming aware of any unauthorized use of your account or API keys, or any other breach of security. Company will not be liable for any loss or damage arising from your failure to comply with this section. Each legal entity is limited to one account unless explicitly approved in writing by Company. Duplicate accounts may be merged or terminated at Company’s discretion.

4. Subscription Plans & Billing

4.1 Subscription Tiers

The Services are offered under the following subscription tiers, each with defined rate limits and feature sets:

4.2 Billing Cycles & Payment

Paid subscriptions are billed in advance on a monthly or annual cycle, as selected at the time of purchase. Annual subscriptions receive a discount as displayed on the pricing page. All payments are processed securely through Stripe, Inc. Company does not directly store or process credit card numbers. By providing payment information, you authorize Company and Stripe to charge the applicable fees to your designated payment method on each billing cycle.

4.3 Auto-Renewal

All paid subscriptions automatically renew at the end of each billing cycle unless cancelled by You at least twenty-four (24) hours before the end of the current billing period. Cancellation takes effect at the end of the then-current billing cycle, and you will retain access to paid features until that date. No partial refunds are provided for unused portions of a billing cycle.

4.4 Price Changes

Company reserves the right to modify subscription pricing. Any price changes will be communicated to you via email to your registered address at least thirty (30) days before the change takes effect. Continued use of the Services after the price change effective date constitutes your acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

4.5 Taxes & Failed Payments

All fees are exclusive of applicable taxes, levies, and duties (including value-added tax, sales tax, and withholding tax). You are responsible for paying all such taxes associated with your use of the Services, except for taxes based on Company’s net income. If a payment fails, Company will provide notice and a seven (7) day grace period to update payment information. If payment is not received within the grace period, your account may be downgraded to the Sandbox tier or suspended until outstanding amounts are resolved.

5. API Usage & Rate Limits

5.1 Rate Limits

Each subscription tier includes a defined daily API call quota and per-minute rate limit. The Sandbox tier permits up to 1,000 calls per day and 100 requests per minute. The Builder tier permits 50,000 calls per day and 500 requests per minute. The Scale tier permits 500,000 calls per day and 5,000 requests per minute. Enterprise plans have custom limits established in the applicable order form. Rate limits are enforced on a per-API-key basis using a sliding window algorithm.

5.2 Exceeding Limits

When you exceed your rate limit, the API will return an HTTP 429 (Too Many Requests) status code with a Retry-After header indicating when you may resume making requests. Repeated or sustained exceeding of rate limits may result in temporary throttling or, in extreme cases, suspension of API access. Company provides a real-time usage dashboard within the developer portal so you can monitor your consumption against your plan limits.

5.3 Burst Allowances & Fair Use

Paid plans include a burst allowance permitting temporary spikes of up to 150% of your per-minute rate limit for periods not exceeding sixty (60) seconds. This burst allowance is provided on a best-effort basis and is not guaranteed. The free Sandbox tier does not include burst allowances. Response times are not guaranteed on the Sandbox tier and may be subject to higher latency during peak usage periods. Company may send automated notifications when your usage reaches 80% and 95% of your daily quota.

6. Acceptable Use Policy

You agree not to use the Services for any purpose that is unlawful, prohibited by these Terms, or that could damage, disable, overburden, or impair the Services. The following activities are expressly prohibited:

Company reserves the right to investigate and take appropriate action against any User who violates the Acceptable Use Policy, including immediate suspension or termination of access without prior notice and referral to law enforcement authorities where appropriate.

7. Intellectual Property

7.1 Company Ownership

Company retains all right, title, and interest in and to the Services, including the API, Documentation, SDKs, website, dashboard, trademarks, trade names, logos, and all associated intellectual property rights. Nothing in these Terms transfers any ownership rights to You. The Services are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United States and foreign jurisdictions.

7.2 User’s Application

You retain all right, title, and interest in and to your own applications, products, and services that integrate with the API (“Your Applications”). Nothing in these Terms shall be construed as granting Company any rights to Your Applications, except as necessary to provide the Services.

7.3 License Grant

Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the API solely for the purpose of integrating the Services into Your Applications in accordance with the Documentation. This license does not include the right to sublicense, modify, adapt, translate, or create derivative works of the API or any Company intellectual property.

7.4 Feedback License

If you provide Feedback to Company, you hereby grant Company a worldwide, perpetual, irrevocable, royalty-free, fully-paid, sublicensable license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose, without attribution or compensation to you. You acknowledge that Company may already be developing similar features or functionality independently.

8. Data Accuracy & Disclaimers

The Services aggregate and relay data from government sources including the Federal Emergency Management Agency (FEMA), National Oceanic and Atmospheric Administration (NOAA), United States Geological Survey (USGS), Federal Bureau of Investigation Uniform Crime Reporting (FBI UCR) program, National Interagency Fire Center (NIFC), and Environmental Protection Agency (EPA). SOSRoute does not originate, create, verify, or independently validate safety data. All government-sourced data is provided on an “as-is” and “as-available” basis.

Company makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, timeliness, or suitability of the data provided through the Services. Government data sources may contain errors, omissions, delays, or inaccuracies. Data may not reflect real-time conditions and should not be considered authoritative for life-safety decisions.

THE SERVICES ARE NOT A SUBSTITUTE FOR OFFICIAL EMERGENCY SERVICES, INCLUDING BUT NOT LIMITED TO 911, LOCAL EMERGENCY MANAGEMENT, LAW ENFORCEMENT, FIRE DEPARTMENTS, OR MEDICAL SERVICES. You must not rely solely on data obtained through the API for decisions that could affect personal safety, health, property, or life. Users and their end users should always follow official emergency guidance and contact emergency services directly when facing an emergency situation.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Confidentiality

Each party agrees to treat the other party’s Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable degree of care. Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing party, except to employees, contractors, or agents who have a need to know and are bound by confidentiality obligations at least as protective as those in these Terms.

Your API keys constitute Confidential Information of Company. You must store API keys securely, restrict access to authorized personnel, and never include API keys in publicly accessible code repositories, client-side applications, or logs that may be viewed by unauthorized parties. If you believe your API key has been compromised, you must immediately rotate the key through your dashboard and notify Company.

The confidentiality obligations in this section do not apply to information that: (a) was publicly available at the time of disclosure or becomes publicly available through no fault of the receiving party; (b) was independently developed by the receiving party without reference to the disclosing party’s Confidential Information; (c) was rightfully received from a third party without restriction; or (d) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives prompt written notice to the disclosing party to enable it to seek a protective order. Enterprise customers may be subject to additional mutual non-disclosure terms as specified in their enterprise agreement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sandbox Synergy LLC, its officers, directors, members, employees, agents, licensors, and suppliers (collectively, the “Company Parties”) from and against any and all claims, actions, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right; (d) any content or data you transmit through the Services; or (e) your negligence or willful misconduct.

Company will provide you with prompt written notice of any claim subject to indemnification and will reasonably cooperate with you in the defense of such claim. You shall not settle any claim that imposes obligations on Company or admits fault on behalf of Company without Company’s prior written consent. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with Company’s defense of such claim.

11. Limitation of Liability

11.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO COMPANY DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR USERS ON THE FREE SANDBOX TIER, COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED FIFTY UNITED STATES DOLLARS ($50.00 USD).

11.2 Exclusion of Damages

IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH SUCH CLAIM IS BASED.

11.3 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond the party’s reasonable control, including but not limited to natural disasters, epidemics or pandemics, acts of war or terrorism, government actions or orders, civil unrest, power outages, internet or telecommunications failures, failures of third-party service providers (including government data sources, hosting providers, and payment processors), denial-of-service attacks, and labor disputes. The affected party shall provide prompt notice to the other party and shall use commercially reasonable efforts to mitigate the effects of the force majeure event.

12. Service Level Agreement

12.1 Uptime Commitment

For paid subscription plans (Builder, Scale, and Enterprise), Company targets a monthly uptime of 99.9% for the API, measured as the percentage of total minutes in a calendar month during which the API is available and responsive to properly authenticated requests. The free Sandbox tier is not covered by any uptime commitment or SLA.

12.2 Scheduled Maintenance

Company performs scheduled maintenance windows on Tuesdays between 2:00 AM and 4:00 AM Eastern Time (ET). Scheduled maintenance is excluded from uptime calculations. Company will provide at least seventy-two (72) hours advance notice of scheduled maintenance via the status page and email to affected users. Unscheduled emergency maintenance may be performed at any time to address critical security vulnerabilities or service-threatening issues, and Company will provide notice as soon as practicable.

12.3 Status Page & SLA Credits

Real-time service status is available at status.sosroute.dev. If monthly uptime falls below 99.9% for paid plans, affected users may request SLA credits by contacting [email protected] within thirty (30) days of the downtime event. Credits are calculated as a percentage of the monthly subscription fee proportional to the downtime experienced, up to a maximum of 30% of the monthly fee. SLA credits are the sole and exclusive remedy for downtime and are applied as account credits, not cash refunds.

13. Termination

13.1 Termination by Either Party

Either party may terminate these Terms and close the User’s account by providing thirty (30) days written notice to the other party. You may cancel your subscription at any time through the developer dashboard or by emailing [email protected]. Cancellation takes effect at the end of the current billing period.

13.2 Termination for Cause

Company may suspend or terminate your access to the Services immediately, without prior notice, if: (a) you violate the Acceptable Use Policy; (b) you breach any material term of these Terms and fail to cure within ten (10) days of written notice; (c) your use of the Services poses a security risk to Company or its users; (d) you fail to pay fees when due after the grace period; or (e) you become subject to bankruptcy, insolvency, or similar proceedings.

13.3 Effect of Termination

Upon termination, all API keys associated with your account will be immediately revoked, and you must cease all use of the Services. You will have a thirty (30) day window following termination to export your account data by contacting Company. After this window, Company may delete your account data in accordance with the Privacy Policy. Sections 2, 7, 8, 9, 10, 11, 15, 16, and 17 shall survive termination.

14. Modifications to Terms

Company reserves the right to modify these Terms at any time. If we make material changes, we will notify you via email to your registered address at least thirty (30) days before the changes take effect. We will also update the “Last Updated” date at the top of this page and may post a notice on the developer dashboard. Material changes will be clearly identified in the notification.

Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel your subscription before the effective date of the changes. It is your responsibility to review these Terms periodically for updates.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration under Section 16 shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

16. Dispute Resolution

16.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services (“Dispute”) shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator in Albuquerque, New Mexico, or at a location mutually agreed upon by the parties. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.2 Class Action Waiver

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

16.3 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information. Additionally, disputes qualifying for small claims court in Bernalillo County, New Mexico may be brought in such court. Each party shall bear its own costs and attorneys’ fees in connection with any arbitration or litigation, unless the arbitrator or court determines otherwise.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, and any applicable order form or enterprise agreement, constitute the entire agreement between you and Company regarding the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17.3 Waiver

The failure of Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term shall be effective only if in writing and signed by an authorized representative of Company, and only in the specific instance and for the specific purpose for which it was given.

17.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of Company. Company may freely assign these Terms, in whole or in part, to any successor in interest, affiliate, or acquirer of all or substantially all of Company’s assets or equity, without your consent. Any attempted assignment in violation of this section shall be void.

17.5 Notices

All notices under these Terms shall be in writing and shall be deemed given when sent by email. Notices to Company shall be sent to [email protected]. Notices to you shall be sent to the email address associated with your account. It is your responsibility to maintain a current and monitored email address in your account profile.

17.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms, except as expressly provided herein.

17.7 Export Compliance

You shall comply with all applicable export control laws and regulations of the United States and other applicable jurisdictions in connection with your use of the Services. You represent and warrant that you are not located in, or a national or resident of, any country subject to U.S. trade sanctions, and that you are not listed on any U.S. government denied-party list.

17.8 Headings

Section headings in these Terms are for convenience of reference only and shall not affect the interpretation or construction of these Terms.

18. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us using the information below: