Soundee Terms of Service

Last updated: 10 August 2026

Soundee is a marketplace where music producers sell beats, sample packs, sound kits and services, and where artists license them. These Terms are the agreement between you and Soundee. They apply to everyone who visits soundee.com, and they contain extra rules for buyers and extra rules for sellers.

Please read them. If you use Soundee, you accept them. If you do not accept them, do not use Soundee.

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1. Who we are and how to reach us

"Soundee", "we", "us" and "our" mean the entity above. "You" and "your" mean the person or organisation using Soundee.

Single point of contact. For the purposes of Articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act), authorities, users and other parties may contact us in English or Dutch at legal@soundee.com.

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2. Definitions

• Platform — soundee.com, its subdomains (including checkout, payments and subscription pages), Stores we host, embeddable players and embedded stores, and any Soundee app or API.
• Marketplace — the public soundee.com marketplace, where Items from all Sellers are browsed, searched, charted and bought.
• Store — a Seller's own hosted website on Soundee, built with the Pagebuilder, reachable on a soundee.com address or on the Seller's custom domain.
• Pagebuilder — the Soundee feature Sellers use to build and edit their Store.
• Marketplace sale / Store sale — a sale completed on the Marketplace, respectively on a Seller's Store or through an embedded player or embedded store. Which of the two a sale is affects what Soundee charges for it: see section 9.
• Account — your Soundee user account.
• Seller — a user who offers Tracks, Kits, Services or other items for sale or free download on the Platform.
• Buyer — a user who acquires an item from a Seller through the Platform.
• Track — a beat, instrumental or other piece of recorded music uploaded to the Platform.
• Kit — a sample pack, drum kit, loop pack, preset pack or similar bundle of production assets.
• Service — a service a Seller offers through the Platform, such as mixing, mastering, custom production or a feature.
• Item — a Track, Kit, Service, or any other thing a Seller offers on the Platform.
• License — the terms on which a Buyer may use an Item, agreed between Buyer and Seller.
• Order — the Items a single Buyer purchases from a single Seller in a single checkout. Where one checkout contains Items from more than one Seller, each Seller's part is a separate Order.
• Order Value — the total amount the Buyer pays for an Order, after any discount or coupon, including any VAT or sales tax charged on the Item, and excluding payment-provider fees. In other words, the fee is calculated on what the Buyer actually paid.
• Commission — the percentage of Order Value Soundee charges on a completed sale, set out in section 9.1.
• Platform Transaction Fee — a fee Soundee may charge on a completed sale in addition to, or instead of, Commission. It is separate from Commission and from payment-provider fees.
• Plan — a Soundee account tier: FREE, STARTER or PRO.
• Content — anything a user uploads, posts, submits or displays on the Platform, including Tracks, Kits, artwork, text, profile information, Store content and comments.
• Consumer — a natural person acting for purposes outside their trade, business, craft or profession.
• Business user — a user acting for purposes relating to their trade, business, craft or profession, including every Seller who sells with a view to making money.

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3. What Soundee is — and what it is not

3.1 We are an intermediary

Soundee provides an online intermediation service. We host Items, we display them, we run the checkout, and we provide tools for licensing, delivery, analytics and marketing.

We are not the seller of any Item. When a Buyer acquires an Item:

• the contract is concluded between the Buyer and the Seller;
• the Seller is the supplier of the Item and the licensor under the License;
• the Seller sets the price, chooses which License types to offer, and determines what is delivered;
• Soundee is not a party to that contract or that License, and does not become one by hosting it, generating the license document, providing a template, or processing the checkout.

Every receipt, invoice and license document we generate identifies the Seller as the supplier.

3.2 We do not hold your money

Payments run through the Seller's own connected payment accounts (such as Stripe or PayPal). The Buyer pays the Seller. A Seller's sale proceeds are never received, held, controlled or transmitted by Soundee, and Soundee does not operate a payment account, wallet or escrow for any user.

On our legacy PayPal integration the Buyer's payment is split at checkout, so that the Seller's proceeds go to the Seller's account and Soundee's own platform fee goes to Soundee's. Even there, no part of the Seller's proceeds passes through us.

This is why payouts are instant: there is nothing for us to pay out. It also means Soundee does not provide payment services within the meaning of Directive (EU) 2015/2366 (PSD2) and is not a payment institution, e-money institution or money remitter.

Each Seller is responsible for their own relationship with their payment providers, including the provider's own terms, fees, verification requirements, reserves, holds, disputes and account closures. Those things are outside our control.

3.3 What this means in practice

3.4 Content moderation

We do not review Items or Content before they appear. We do moderate afterwards: we operate the notice-and-action mechanism described in section 8, we act on reports and on our own detection, and we may remove Content, restrict visibility, demonetise, suspend or terminate Accounts in accordance with these Terms. Moderation decisions are made by our staff, supported by automated tools that flag likely infringement, fraud, spam and prohibited content for human review.

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4. Your account

4.1 Eligibility

You must be 16 or older to create an Account, browse, and buy.

You must be 18 or older to sell on Soundee. This is not an arbitrary line: Stripe and PayPal both require account holders to be 18, so a younger Seller cannot hold the payment account that receives the money, and selling brings tax obligations of its own. If you are between 16 and 18, you can use everything else on the Platform.

You must also be legally able to enter into a binding contract, and you must not be subject to sanctions or located in a country subject to comprehensive sanctions administered by the EU, the Netherlands, the United Kingdom or the United States.

4.2 Accuracy and security

You must give accurate registration information and keep it up to date. You are responsible for everything that happens under your Account and for keeping your credentials secure. Tell us immediately at support@soundee.com if you believe your Account has been compromised.

4.3 One account, real identity

You may hold more than one Account only if each one is used for a genuinely separate project or business. You may not create Accounts to evade a suspension, to manipulate charts, plays, likes, follows or reviews, or to impersonate another person or artist.

4.4 Closing your account

You can close your Account at any time from your account settings. Closing your Account:

• ends any subscription at the end of the current billing period (see section 11.4);
• does not cancel or invalidate Licenses already granted to Buyers — see section 12.4;
• does not release you from fees already owed.

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5. Acceptable use

You may not use the Platform to:

• upload, sell or distribute Content you do not have the rights to, including unlicensed samples, uncleared interpolations, leaked or stolen material, and other producers' work;
• infringe any copyright, trade mark, name, likeness, moral right or other right;
• upload unlawful content, including content that is defamatory, threatening, harassing, hateful, or that depicts or promotes violence, terrorism, or the sexual abuse or exploitation of minors;
• impersonate a person, artist, brand or organisation, or misrepresent your affiliation with one (note: naming a Track as a "type beat" is allowed and is not impersonation, but you may not present a Track as being by the named artist);
• carry out fraud, money laundering, card testing, or transactions designed to move money rather than to sell music;
• artificially inflate plays, downloads, sales, followers, likes, chart positions or reviews, by any means including bots, click farms and coordinated accounts;
• scrape, crawl, or bulk-download the Platform or its audio, except that public search engines may index public pages in the ordinary way;
• circumvent our audio protection, watermarking, download limits, paywalls or rate limits;
• reverse engineer, interfere with, overload, or attempt unauthorised access to the Platform or its systems;
• resell, sublicense or redistribute access to the Platform itself;
• use the Platform to send spam or unsolicited marketing, including through our email and automation integrations;
• harass, threaten or abuse other users or our staff.

We may investigate suspected breaches and take the measures set out in section 13.

5.1 AI-generated content

You may sell music you made with AI tools. If you do:

• you warrant that you have the rights to the output and that the tools you used were licensed for commercial use;
• you warrant that the output does not reproduce, imitate or clone a specific identifiable artist's voice or performance without that artist's permission;
• you must disclose AI generation where the Platform asks you to, and you must not claim work is human-performed when it is not;
• you remain fully responsible for the Content under section 7.5, and Soundee gives no view on whether AI output is protectable by copyright in any country.

Where Regulation (EU) 2024/1689 (the AI Act) requires the output of a generative AI system to be marked as AI-generated, that obligation falls on the provider of the AI system you used. You must not remove or tamper with such markings.

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6. The Platform, plans and features

6.1 Plans

We offer FREE, STARTER and PRO Plans. What each Plan includes is described on our pricing page and may change. We will not remove a material feature from a paid Plan you are currently on without giving you the notice described in section 16.

6.2 Availability

We aim to keep the Platform available and working, but we do not promise uninterrupted or error-free service. We may carry out maintenance, and we may change, add or remove features. Where a change materially reduces what a paid Plan offers, section 16 applies.

6.3 Stores, custom domains and embeds

Sellers on eligible Plans can build a hosted website — a Store — using the Pagebuilder, and can connect a custom domain to it. You are responsible for the content of your Store, for your domain registration and DNS, and for complying with these Terms on it. We may require you to display a link back to Soundee or a Soundee badge where the Platform's design includes one.

You may embed Soundee players and embedded stores on your own or third-party websites using the embed code we provide, including as an iframe, without asking for further permission. You may not alter the embed code to remove attribution, tracking that is necessary for sales, or license information. Framing or re-skinning other parts of the Platform requires our written permission (info@soundee.com).

Sales made through your Store, an embedded player or an embedded store are Store sales. Sales made on soundee.com itself are Marketplace sales. Section 9 sets out what each costs.

6.4 Integrations

The Platform connects to third-party services such as Stripe, PayPal, Mailchimp, ActiveCampaign, ConvertKit, GetResponse, Zapier, Shopify, Discord, Google, Meta and others. Those services are provided by the third party under the third party's own terms and privacy policy, not ours. Connecting an integration authorises the exchange of data described in our Privacy Policy. We are not responsible for a third-party service failing, changing its API, or terminating your access.

6.5 Ranking and how Items are surfaced

Charts, search results, genre and mood pages, "Explore", recommendations and featured placements are ordered using parameters including: relevance to the query or filter, recency, plays, likes, reposts, saves, downloads, sales and conversion rate, Seller activity and completeness of the listing, audio and artwork quality signals, and — where indicated — editorial curation by our team. Where more than one signal applies, recent engagement and relevance carry the most weight.

We do not accept payment for a higher position in organic search results or charts. Where a placement is paid for or is part of a Plan benefit, it is labelled as promoted, featured or sponsored.

Marketplace visibility is yours to decide. Your Items are listed on the Marketplace by default. You can take any Item off the Marketplace at any time — one at a time or in bulk — from your studio, and put it back the same way. We do not charge for either.

An Item you take off the Marketplace stops appearing in Marketplace search, charts, genre and mood pages, recommendations and featured placements. It stays fully available on your own Store, in embedded players, and on its own direct link, and it can still be bought there.

Taking an Item off the Marketplace applies from that moment onwards. It does not reach back into checkouts that already exist: where a Buyer has already put the Item in their cart or started a checkout, that checkout keeps the Item and the Buyer can still complete it. Open checkouts expire 24 hours after they are started. A sale completed from such a checkout counts as a sale in the place the checkout was started, and is charged at the rate in section 9 for that place.

Differentiated treatment. Soundee does not sell its own Items in competition with Sellers. Paid Plans do receive advantages over FREE accounts — these can include eligibility for featured placements and carousels, promotional emails and social features, additional storefront and analytics tools, and higher upload and file-size limits. These advantages are commercial benefits of the Plan and are described on our pricing page.

6.6 Access to data

Sellers can access their own data through the Platform: their catalogue, orders, customers' order details, payouts recorded by their payment provider, analytics and engagement data, and the contact details Buyers provided to them in connection with a sale. You can export this data from your account, or request an export at support@soundee.com. Soundee also uses aggregated, non-personal data across the Platform to run charts, recommendations, fraud prevention and product development. We do not sell Seller data to third parties.

6.7 Selling elsewhere

Soundee does not require exclusivity. You are free to sell the same Items on other platforms, on your own website, and directly, on whatever terms you like. The only exception is an Item you have sold as an exclusive License — see section 12.2.

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7. Your Content

7.1 You keep your rights

You keep all ownership of and copyright in the Content you upload. Nothing in these Terms transfers ownership of your music to Soundee.

7.2 The licence you give us

To be able to run the Platform, you grant Soundee a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, cache, transcode, adapt in format, create previews and waveforms of, publicly perform, stream, display and distribute your Content:

1. to operate the Platform — so that your Items can be listened to, previewed, searched, embedded and delivered to Buyers; and
2. to promote the Platform and your Items — in charts, playlists, newsletters, social posts and advertising for Soundee, using your name, artist name, artwork and Item titles.

This licence lasts as long as your Content is on the Platform, plus a reasonable period afterwards for backups, caches, and for material already included in promotional campaigns that have been published. It ends for active use when you delete the Content or your Account, except that it continues as far as necessary to deliver Items to Buyers who have already licensed them.

If you would rather not be included in promotional use under point 2, email support@soundee.com and we will exclude you from future campaigns.

7.3 Free downloads and email capture

If you offer a free download, you may require the Buyer's email address. You then receive that email address as an independent data controller and you are responsible for using it lawfully, including obtaining marketing consent where required. See the Privacy Policy.

7.4 Comments and public posts

Comments and other public posts reflect the views of the person who posted them, not Soundee's. We do not review them before they appear. We may remove them under section 8 or section 13. You grant Soundee a non-exclusive, royalty-free licence to display, reproduce and moderate your comments on the Platform. You must not use comments to advertise, solicit business or post links to unrelated commercial offers.

7.5 Your warranties about Content

Each time you upload Content, you warrant that:

• you own it or have all necessary rights and clearances to upload it and to license it on the terms you have chosen;
• all samples, loops, one-shots, vocals, interpolations and third-party material in it are either original, or licensed to you for the uses you are offering, or in the public domain;
• it does not infringe anyone's rights and is not unlawful;
• it is not subject to a prior exclusive licence or transfer that would conflict with what you are offering;
• any collaborator's contribution is covered by an agreement between you and that collaborator (see section 10.6).

Royalty-free sample packs from third parties often prohibit onward distribution of the raw samples. Selling a Kit that contains someone else's samples is your responsibility to clear.

7.6 Performing rights organisations

Your Content is streamed on the Platform: in previews, in players, in your Store, and in embeds on other websites. Those are public performances.

If you are a member of a performing rights organisation or collecting society — Buma/Stemra, BMI, ASCAP, PRS, GEMA, SACEM or any other — you must make sure that this streaming does not create a royalty claim against Soundee. In practice that means either not registering the work in a way that captures these plays, or arranging the necessary clearance with your society.

We are being straightforward about the limits here: in some countries your society holds those rights by assignment and you may not be able to grant us anything. If that is your situation, tell us before you upload. Where a society brings a claim against Soundee in respect of your Content, you will cooperate in resolving it, section 15.4 applies if you are a business user, and we may remove or stop streaming the Content until it is resolved.

This section is about plays on the Platform. It does not affect royalties you collect for uses elsewhere, and it does not affect anything the Buyer owes under their License.

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8. Copyright, illegal content and takedowns

8.1 Reporting

Anyone can report Content they believe is illegal or infringing. Send a notice to copyright@soundee.com, or use the report function on the Platform where available.

A valid notice must include:

1. your name and email address (not required for reports of child sexual abuse material or certain other offences);
2. the exact URL(s) of the Content;
3. a clear explanation of why the Content is illegal or infringing, and, for copyright claims, identification of the work you say is infringed and your relationship to it;
4. a statement that you believe in good faith that the information in the notice is accurate and complete;
5. for copyright claims, a statement that you are the rights holder or authorised to act for them.

Notices that contain all of the above give us actual knowledge of the reported Content for the purposes of Article 16 of Regulation (EU) 2022/2065 and, where applicable, 17 U.S.C. § 512.

Notices under United States law. Copyright notices and counter-notices under 17 U.S.C. § 512 should be sent to copyright@soundee.com, or by post to the address in section 1.

8.2 What we do with a notice

We handle notices in a timely, diligent, non-arbitrary and objective way. We will confirm receipt, assess the notice, and where we decide to act we may remove or disable the Content, restrict its visibility, restrict the Account, or take no action. We will tell both the person who reported the Content and the user who posted it what we decided and why, including the legal or contractual ground, whether automated tools were used, and how to challenge the decision.

8.3 Counter-notice

If your Content was removed and you believe that was wrong, reply to our decision email within 14 days with your explanation and any evidence. If we agree, we will restore the Content. For US-law copyright counter-notices, include your name, address, phone number, consent to the jurisdiction of the federal court for your district (or, if outside the US, any district in which Soundee may be found), and a statement under penalty of perjury that the removal was a mistake or misidentification.

8.4 Complaints about our decisions

If you disagree with a moderation, monetisation, suspension or termination decision, you can complain to legal@soundee.com. We will consider complaints submitted within 6 months of the decision, review them without relying solely on automated means, and reply with a reasoned answer.

Soundee qualifies as a micro enterprise under Article 19 of Regulation (EU) 2022/2065 and is therefore exempt from the obligations in Section 3 of Chapter III of that Regulation. We handle complaints as described above regardless. If Soundee grows past that threshold, those obligations apply from that point and these Terms will be updated.

8.5 Repeat infringers and misuse

We will suspend, for a reasonable period and after warning, Accounts that repeatedly upload infringing or illegal Content, and Accounts that repeatedly submit manifestly unfounded notices or complaints. In deciding, we consider the number and seriousness of the items, their proportion of the Account's total activity, and the intent behind them. Accounts with a pattern of infringement will be terminated.

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9. Fees for sellers

This section sets out Soundee's own fees. It does not cover fees charged by payment providers — those are covered in section 9.8.

9.1 The fee schedule

Two things decide what Soundee takes: your Plan, and where the sale happened — on the Marketplace, or on your own Store. Both terms are defined in section 2, and section 6.3 explains which sales count as which.

On a paid Plan, Soundee charges no Commission on what you sell through your own Store, however much you sell. The 10% applies only where Soundee's Marketplace brought you the sale.

FREE accounts pay 30% wherever the sale happens.

Offers and negotiations follow the place the offer was made. Negotiating a price does not change what a sale costs you, and it does not make a sale commission-free:

So an offer accepted on the Marketplace carries the ordinary Marketplace commission, exactly as a straight purchase at the listed price would. The commission is calculated on the agreed price, not the price the Item was listed at.

This holds even though every accepted offer is paid through a Soundee checkout link rather than on your Store: what decides the rate is where the Buyer made the offer, not the link they pay through.

Paid Plans also pay a recurring subscription fee, at the prices shown on our pricing page.

Platform Transaction Fee. Separately from the Commission above, Soundee may charge a Platform Transaction Fee on a completed sale. No Platform Transaction Fee currently applies on any Plan. Where one is introduced, its rate and any cap will be set out in this section, and the rate applied to an individual sale is recorded in the fee breakdown against that Order — see section 9.11. It is collected in the same way as the Commission and is never invoiced separately (section 9.6), and introducing or changing it is a change to seller fees under section 9.12.

9.2 How the commission works

Where a commission applies, it is deducted from the Seller's proceeds when a sale completes.

• It is calculated per Order, on the Order Value — what the Buyer actually paid, after any discount or coupon.
• It applies only to a completed sale: one where the Buyer's payment has been successfully authorised and captured.
• Free downloads, $0 Items, and cancelled or failed payments carry no commission.
• The rate that applies is the rate for the Plan you were on at the moment the sale completed. Upgrading mid-month changes your rate from that point on; it does not re-rate earlier sales.
• Whether a sale is a Marketplace sale or a Store sale is fixed when the checkout is created, by where the Buyer was, and does not change afterwards — see the note on offers in section 9.1 and on Marketplace visibility in section 6.5.

9.3 Worked examples

Payment-provider fees come off separately in every row — see section 9.8.

9.4 Orders with more than one Seller

A single checkout can contain Items from several Sellers. Because each Seller is a separate contract and a separate payment to a separate account, each Seller's part of the checkout is treated as its own Order, and each Seller's own Plan rate applies to their own part. A checkout is either a Marketplace checkout or a Store checkout for everyone in it.

9.5 Collaborations

Where a sale is split between collaborators, each recipient pays the commission for their own Plan, on their own share — not on the whole sale.

Example: a $100 sale on the Marketplace split 50/50 between a paid-Plan Seller and a FREE collaborator. The paid-Plan Seller receives $50 and pays $5. The FREE collaborator receives $50 and pays $15. The same sale on the paid-Plan Seller's Store: they pay nothing on their $50, and the FREE collaborator still pays $15 on theirs.

Being on a paid Plan protects your share whoever you work with, and it never costs your collaborator anything extra.

9.6 How and when we collect the commission

The commission is taken at the moment the sale completes, in one of two ways depending on how the Buyer paid:

1. Deducted at source through the Seller's payment provider as the transaction is processed, where that provider supports it — a Stripe Connect application fee or a PayPal platform fee.
2. As a separate payment item at checkout, where the Buyer's payment is split so that your proceeds go to your own account and the commission goes to Soundee's. This is how our legacy PayPal integration works. Your proceeds still never pass through Soundee.

By selling through the Platform you authorise Soundee and its payment partners to deduct the Commission, and any Platform Transaction Fee that applies, from the proceeds of the sale it relates to, in either of the ways above.

We never invoice you for commission and we never charge it to a card afterwards. It comes out of the sale itself or not at all, so you can never end up owing us commission on a sale that has already been paid out to you.

Two protections apply automatically. You always keep at least $0.01 of a sale: where the commission would otherwise absorb the whole of your proceeds, it is reduced so that a positive amount always remains for you. And where a Seller is paid through our legacy PayPal integration and the calculated commission would be less than $0.50, no commission is charged at all.

9.7 Refunds and chargebacks

• If you refund a Buyer in full, we refund our commission on that Order. Email info@soundee.com with the Order and we will return it. We do not do this automatically: on most payment methods your refund and our commission are separate movements, and we do not learn about your refund until you tell us.
• Partial refunds are refunded in proportion. Refund half the Order, get half the commission back.
• Chargebacks do not reverse the commission. A chargeback is a dispute between the Buyer, the Seller and the Seller's payment provider. Any chargeback amount, plus the provider's chargeback fee, is borne by the Seller.
• If a sale is reversed because of an error on Soundee's side, contact us and we will put it right.

9.8 Payment-provider fees are separate

Stripe, PayPal and any other provider charge their own processing, currency-conversion, payout, dispute and account fees under their own agreement with the Seller. Those fees:

• are not charged by Soundee;
• are not included in our commission;
• are also deducted from the Seller's proceeds; and
• vary by provider, payment method, currency, country and account.

"0% commission" means exactly that: Soundee charges no Commission on that sale. It does not mean the sale is free of a Platform Transaction Fee where one applies (section 9.1), of payment-provider fees, of taxes, or of the effect of refunds and chargebacks. A Store sale on a paid Plan still carries your provider's own fees.

9.9 Currency and conversion

Soundee's fees are stated and calculated in US dollars. Where an Order is priced in another currency, we convert the Order Value to USD using a market reference rate at the time the sale completes in order to calculate the commission. Any conversion your payment provider performs on the payment itself is separate and is governed by that provider's terms.

9.10 Tax on Soundee's fees

Our commission rates are inclusive of any VAT or similar tax chargeable on Soundee's own fee; we do not add such tax on top of the stated rate. Where you are a business established in the EU outside the Netherlands and you give us a valid VAT identification number, the reverse-charge mechanism applies and you account for VAT on our fee in your own country. You must give us accurate tax information and tell us when it changes.

9.11 Checking your fees

Every commission we charge is recorded against the Order it relates to, and you can see the calculation in your account.

If you are a business user and you think a commission is wrong, tell us at info@soundee.com within 12 months of the sale, with the Orders concerned and why you think the amount is incorrect. After 12 months the fee record for that Order becomes final between us and can no longer be disputed. We will look into anything raised in time and correct what turns out to be wrong.

This time limit does not apply to Consumers, and it does not limit any right you have that cannot be limited by agreement.

9.12 Changing fees

We may change Plan pricing and commission rates, and we may introduce a new fee. Changes to seller fees are subject to the notice period in section 16 and never apply retroactively to sales that completed before the change took effect. If you do not accept a fee change, you may cancel your subscription or stop selling before it takes effect.

Where you have prepaid for a period — a yearly subscription, for example — a change to the commission rate for that Plan does not take effect for you until your next renewal.

Questions about fees: info@soundee.com.

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10. Selling on Soundee

10.1 Your status

If you sell on Soundee with a view to profit, you are a business user and, in dealings with Consumer Buyers, a trader under EU consumer law. That means you — not Soundee — owe Consumer Buyers the information, cancellation and conformity rights that consumer law requires. You must give accurate identity, contact and, where applicable, business registration and VAT details, and you consent to us displaying the details consumer law requires us to display.

10.2 Listings

Your listings must be accurate. Describe the Item, its BPM, key, stems and file formats honestly, use artwork you have the rights to, and do not use misleading titles, tags or "type beat" references that suggest an official association with an artist. Prices you display must be the price the Buyer pays, and any additional charges must be shown before checkout.

10.3 Delivery

You must deliver what you sold. For Tracks and Kits, delivery is normally automatic through the Platform when payment completes. For Services and anything delivered by hand — custom production, stems on request, revisions, mixing — you must deliver within the time you stated, or within a reasonable time if you did not state one. Repeated failure to deliver is a ground for suspension.

10.4 Pricing, discounts and negotiations

You set your own prices and can run coupons, bulk deals and sales. Where the Platform lets Buyers make an offer or negotiate, an offer you accept is a binding agreement to sell at that price. Soundee's commission applies to a negotiated sale like any other, calculated on the price you agreed and at the rate for the place the offer was made — see section 9.1 before you accept. Advertised discounts must be genuine: where you show a reference or "was" price, it must be a price you actually charged, in line with Directive 98/6/EC as amended.

Obvious pricing errors. Sometimes a price is plainly wrong — a missing decimal, a currency mix-up, a coupon that stacks in a way nobody intended. Where a price is obviously erroneous and the Buyer could reasonably have realised that, we or the Seller may decline or reverse the Order. If payment has already been taken it is refunded in full, and any files delivered may no longer be used. We will not use this to undo a deal that is merely a bad one: it applies to genuine mistakes, not to regret. If you are a Consumer and we invoke this, we are relying on the rules on mistake in Article 6:228 of the Dutch Civil Code, and you can dispute it.

10.5 Your taxes

You are responsible for your own taxes. Soundee does not withhold, collect, report or remit income tax, VAT, sales tax or any other tax on your sales, and does not issue tax invoices on your behalf beyond the receipt the Platform generates.

Because Soundee never receives the Seller's sale proceeds and does not set the price or the License terms, our position is that the Seller is the supplier for VAT purposes and is explicitly identified as such on every receipt and license document.

Platform tax reporting. Council Directive (EU) 2021/514 ("DAC7") requires platform operators to collect and report seller information to tax authorities for certain activities. Standardised pre-recorded digital content such as a beat or a sample pack is generally outside its scope. Services you sell through the Platform — mixing, mastering, custom production, features — may qualify as "personal services", for which there is no minimum threshold: a single transaction can make a Seller reportable. If reporting applies, you must give us the information we request, and we may restrict payouts or selling until you do.

10.6 Collaborations and splits

Where the Platform supports collaborations and revenue splits, each collaborator needs their own Account. The split you configure determines how the Platform routes the payment. Each collaborator pays the commission for their own Plan on their own share — see section 9.5. Soundee does not verify that a split matches your agreement with your collaborators, does not mediate disputes between collaborators, and is not liable for a split being wrong. Agree your splits in writing before you publish. The Seller who uploads the Item remains responsible to Soundee and to the Buyer for that Item.

10.7 Your obligations to Buyers

You must handle Buyer questions and complaints in good faith and within a reasonable time, honour the Licenses you grant, and comply with consumer law where your Buyer is a Consumer. If you decide a refund is due, you make it from your own funds through your own payment provider.

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11. Subscriptions

11.1 What you get

A paid Plan gives you access to the features listed for that Plan on our pricing page at the time you subscribe. Features may change; section 16 applies to material reductions.

11.2 Billing and renewal

Subscription fees are charged in advance, monthly or yearly as you choose. Subscriptions renew automatically at the end of each billing period at the then-current price for your Plan, until you cancel. We charge the renewal within 24 hours before the period ends. If a charge fails, we may retry, downgrade you to FREE, or suspend paid features.

Where we are required to remind you before an automatic renewal, we will.

11.3 Trials and promotions

We may offer trials and promotional pricing. Unless we say otherwise, a trial converts into a paid subscription at the end of the trial period, and promotional pricing applies only for the period stated and then reverts to the standard price. Promotional prices may be limited to new subscribers or to particular Plans.

11.4 Cancelling

Cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period. You keep access until then. We do not give pro-rata refunds for the unused part of a period you have already paid for, except where section 11.5 or mandatory law requires it.

When a paid Plan ends, your Account moves to FREE. That means the 30% commission applies to sales from that point — including sales on your own Store, which on a paid Plan carried none — and Plan-only features such as custom domains, higher limits and featured eligibility stop. Content over the FREE limits may become hidden until you bring your Account within them; we will not delete it for at least 90 days.

11.5 Right of withdrawal for Consumers

If you subscribe as a Consumer, you have 14 days to withdraw from the subscription contract without giving a reason.

If you asked us to start the subscription immediately and expressly acknowledged at checkout that you would lose the right of withdrawal once performance has been fully completed, or, where performance is ongoing, you agree to pay for the part of the subscription supplied before you withdrew, in proportion to the full contract price.

To withdraw, email support@soundee.com within 14 days of subscribing. We will refund within 14 days of receiving your notice, using the same payment method, less any proportionate amount owed under the paragraph above.

Sellers subscribing for their music business are business users and this section does not apply to them.

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12. Buying on Soundee

12.1 What you are buying

You are buying a License from the Seller, on the terms shown at checkout, not ownership of the music. Read the License before you buy. It sets out what you may do: how many copies or streams, whether you can use it for profit, whether you can perform it live, whether radio or sync is included, whether credit is required, and how long it lasts.

Soundee provides license templates so that terms are consistent and readable. The Seller chooses which templates to offer and may modify them. The License is between you and the Seller. Soundee is not a party to it and does not guarantee it.

12.2 Exclusive licenses

Where a Seller offers an exclusive License, buying it means the Seller stops selling that Track on the Platform. Unless the License says otherwise, an exclusive License does not transfer copyright to you and does not affect Licenses the Seller already granted to earlier Buyers. Ask the Seller how many non-exclusive Licenses were already sold if that matters to you.

12.3 Delivery

Files are made available for download immediately after payment completes, from your Downloads and Purchased pages. Download links may be time-limited or signed for security; you can regenerate them from your Account. If a download fails or the files are wrong, contact the Seller first, and support@soundee.com if you cannot resolve it.

12.4 Your License survives

If a Seller closes their Account, is suspended, or has an Item removed, Licenses already granted to you remain valid under their own terms. We will keep your purchased files downloadable from your Account for at least 24 months after purchase, and we recommend you download and back up your files as soon as you buy. Where we are legally required to remove an Item — for example after a valid copyright notice — we may have to stop redelivering the files, and your remedy is against the Seller.

12.5 Disputes with a Seller

Contact the Seller first. If that does not resolve it, contact support@soundee.com. We may help both sides communicate, and we may act against a Seller under section 14, but we cannot compel a Seller to refund you, and we do not refund Seller sales ourselves, because the money never reaches us.

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12.6 Dealing with other users

You are responsible for your own dealings with other users — Buyers, Sellers, collaborators and people you meet through comments, negotiations or a collaboration. That includes what you agree with them, what you send them, and anything that happens off the Platform.

We are not a party to those dealings and we are not obliged to get involved in them. We may step in where these Terms are breached, and section 8 tells you how to report something, but a private arrangement between you and another user is yours to manage. Use your judgement, and be careful with personal information and with payments arranged outside the Platform — those fall outside everything described in these Terms.

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13. Refunds, cancellation and withdrawal

13.1 Digital delivery and the right of withdrawal

Items on Soundee are digital content supplied instantly and not on a tangible medium.

Under Article 16(m) of Directive 2011/83/EU, a Consumer loses the right of withdrawal for such content only where all of the following are true:

1. you gave prior express consent for supply to begin immediately;
2. you acknowledged that you thereby lose your right of withdrawal; and
3. we provided confirmation of the contract including that consent and acknowledgment.

Where the checkout asks you to confirm those things before you pay, completing the purchase means you have given that consent and acknowledgment. Where it does not, you keep your 14-day right of withdrawal, and you can exercise it by emailing support@soundee.com.

13.2 Seller sales

Subject to section 13.1 and to mandatory consumer law, sales between Buyers and Sellers are final. Refund decisions are the Seller's to make and to fund. Sellers are free to offer better terms than this and many do.

A Seller should refund, and we expect them to, where:

• the Item was not delivered or the files are unusable and cannot be fixed;
• the Item is materially different from its description;
• the sale was duplicated or made in error, and no download has taken place;
• the Seller did not have the rights they claimed.

To raise it, contact the Seller through the Platform within 14 days of purchase with an explanation and evidence, and copy support@soundee.com if you get no response within 7 days.

13.3 Soundee subscriptions

Subscription fees are non-refundable and we do not give pro-rata refunds on cancellation, except as required by section 11.5 or by mandatory law. We may make an exception at our discretion, in particular where the Platform was unavailable for an extended period, where you were charged after a valid cancellation, or where a charge was clearly unauthorised. Contact support@soundee.com within 14 days of the charge.

13.4 Chargebacks

Please talk to us or to the Seller before starting a chargeback. Starting one does not resolve a dispute faster, and we may suspend an Account with a pattern of chargebacks pending investigation.

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14. Suspension, restriction and termination

14.1 What we may do

We may restrict, suspend or terminate your Account or your access to specific features, and remove or hide Content, if:

• you materially breach these Terms, including the acceptable use rules in section 5;
• you repeatedly infringe third-party rights (section 8.5);
• we reasonably suspect fraud, money laundering, chart manipulation or other illegal activity;
• your subscription fee has gone unpaid after a reminder;
• a payment provider, regulator, court or law requires it;
• keeping the Account open would expose Soundee or its users to legal liability or serious security risk.

We will choose the least restrictive measure that is appropriate to the situation.

14.2 Statement of reasons and notice

If you are a Seller:

• when we restrict or suspend your Account or listings, we give you a statement of reasons on a durable medium, before or at the time it takes effect;
• when we terminate your Account, we give you a statement of reasons and at least 30 days' notice before it takes effect.

We may act without the 30 days' notice where we are under a legal or regulatory obligation to act immediately, where we invoke a right to act for an imperative reason under national law, where you have repeatedly breached these Terms, or where we can demonstrate repeated breaches of these Terms.

You may challenge any of these decisions under section 8.4.

14.3 What happens to your data and your Items

On termination you may export your catalogue, customer order records and analytics for at least 30 days, unless we are prevented from providing it by law or by an ongoing fraud investigation. Licenses already granted to Buyers survive (section 12.4). Fees already owed remain payable.

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15. Disclaimers and liability

15.1 Nothing here removes rights you cannot lose

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law. If you are a Consumer, your mandatory statutory rights are unaffected by this section.

15.2 The Platform is provided as it is

To the maximum extent permitted by law, the Platform is provided "as is" and "as available", and we exclude all implied warranties and conditions, including as to satisfactory quality, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the Platform will be uninterrupted, secure or error-free; that files will not be lost (keep your own backups); that any Item, Seller or Buyer is legitimate; that any License is valid or enforceable; or that using an Item will not attract a claim from a third party.

15.3 Our liability

To the maximum extent permitted by law, Soundee is not liable for loss of profit, loss of revenue, loss of sales, loss of goodwill, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss.

Our total aggregate liability to you for all claims arising in any 12-month period is limited to the greater of:

• the total amount you paid to Soundee in Plan fees and commission in the 12 months before the event giving rise to the claim; and
• EUR 500.

We are not liable for the acts or omissions of Sellers, Buyers, payment providers or other third-party services, or for disputes between users.

15.4 Indemnity (business users only)

If you are a business user, you will indemnify Soundee, and anyone working for or on behalf of Soundee, against claims, liabilities, damages, losses and reasonable costs (including legal fees) arising from your Content, your Items, your breach of these Terms, your breach of law, or a third party's claim that an Item you sold infringes their rights. This section does not apply to Consumers.

15.5 Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including outages at hosting, payment or network providers, cyber attacks, natural events, war, and government action.

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16. Changes to these Terms

We may change these Terms.

• For Sellers and other business users, we give at least 15 days' notice of changes, by email and by notice in the Platform, stating the date the change takes effect. Where a change requires you to make technical or commercial adjustments, we give proportionately longer notice. You may terminate your agreement with us before the change takes effect. Changes never apply retroactively.
• For Buyers and other users, non-material changes take effect when posted. We give reasonable advance notice of changes that materially affect your rights or obligations.
• You may waive the notice period for a particular change at any time after you receive the notice, either by a written statement or by a clear affirmative action. Uploading a new Item during the notice period counts as a clear affirmative action and waives the notice period, unless we gave a notice period longer than 15 days because the change requires you to make technical or commercial adaptations.

Continuing to use the affected services after the effective date means you accept the change. If you do not accept it, stop using the affected service and, where applicable, cancel your subscription before that date.

We keep previous versions of these Terms available on request at legal@soundee.com.

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17. Governing law and disputes

These Terms, and any dispute arising out of them or out of your use of the Platform, are governed by the law of the Netherlands, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

• Business users submit to the exclusive jurisdiction of the Rechtbank Noord-Nederland, location Assen, the Netherlands.
• Consumers: this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. You may bring proceedings in the Netherlands or in the courts of your country of residence, and we will only bring proceedings against you in the courts of your country of residence.

17.1 Mediation for Sellers

In line with Article 12 of Regulation (EU) 2019/1150, we are willing to engage in good faith in mediation with Sellers about disputes we cannot resolve internally. The mediators we identify for this purpose are:

1. The Netherlands Arbitration Institute (NAI), Rotterdam — nai-nl.org
2. The Centre for Effective Dispute Resolution (CEDR), London — cedr.com

Both are independent of Soundee, work at a reasonable cost, are able to work in English, and can be reached electronically. Engaging in mediation does not affect either party's right to go to court. We bear a reasonable proportion of the total cost of mediation, taking into account the elements identified in Article 12(4) of that Regulation.

17.2 Consumer disputes

Consumers may contact support@soundee.com first — most things are resolved there. Soundee is not affiliated with an alternative dispute resolution body and does not commit to using one. This does not affect your right to go to court, or to contact the consumer authority in your own country.

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18. Other terms

• Intellectual property in the Platform. The Soundee name, logo, design, software, database and non-user content are owned by Soundee or its licensors. You may view and print pages for your own use. You may not copy, republish, sell, rent, sub-license or redistribute the Platform or our material, other than as section 6.3 allows for embeds and other than sharing links to public pages.
• Linking and brand use. You may link to any public page on soundee.com, provided the link is not misleading, does not falsely imply endorsement, and does not appear alongside unlawful or infringing content. Use of our logo or artwork requires our written permission.
• Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a group company or in connection with a merger, acquisition or sale of assets, provided your rights are not reduced.
• Severability. If any provision is found invalid or unenforceable, the rest stays in force and the invalid provision is replaced by a valid one that comes closest to its intended effect.
• No waiver. Not enforcing a right does not waive it.
• Entire agreement. These Terms, our Privacy Policy, and any Plan or feature terms we present to you, form the whole agreement between you and Soundee about the Platform.
• Language. These Terms are written in English. If we publish a translation and there is a conflict, the English version prevails, except where mandatory consumer law in your country requires otherwise.
• What survives. Ending your Account or these Terms does not end everything in them. These continue to apply: Licenses already granted to Buyers (section 12.4), fees already owed (section 9), your warranties about Content you uploaded (section 7.5), the indemnity (section 15.4), the disclaimers and liability limits (section 15), governing law and disputes (section 17), and this section 18.
• Unsolicited ideas. If you send us a feature idea, a demo, a proposal or any other unsolicited material, it is not confidential and we take on no obligation by receiving it. We may already be working on something similar, and we are free to continue. This does not affect your copyright in what you sent, and it does not apply to Content you upload as a Seller, which is covered by section 7.
• Notices. We contact you at the email address on your Account and through the Platform. Contact us at the addresses in section 1.

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19. Contact