All Systems Operational
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.
Web App
Operational
Docs Sites
Operational
Beacon
Operational
Mobile Apps
Operational
Public APIs
Operational
Inbox API
Operational
Docs API
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AI Services
Operational
AI Drafts
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AI Answers
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AI Summarize
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AI Assist
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance Aug 14, 2026 03:00-04:00 EDT
We will be performing a scheduled database maintenance on Friday, August 14th, 2026, starting at 03:00 AM Eastern. We expect this maintenance to last no more than 1 hour.
During this maintenance, Folder Counts wont receive updates. Folder Counts will still be displayed, they will be updated at the end of the maintenance window.
We will provide updates here if anything changes during the maintenance window.
Posted on Aug 11, 2026 - 09:01 EDT
During this maintenance, Folder Counts wont receive updates. Folder Counts will still be displayed, they will be updated at the end of the maintenance window.
We will provide updates here if anything changes during the maintenance window.
Posted on Aug 11, 2026 - 09:01 EDT
