Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible.
Jun 29, 2026 - 10:05 UTC
Identified - Coin: All Region: All Description: From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.
Jun 29, 2026 - 09:23 UTC
Resolved -
This incident has been resolved.
Aug 27, 19:40 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 27, 17:50 UTC
Identified -
Region: All Description: We have observer increased rate of failures for the outgoing bank transfers. Some users may face a unexpected fail after transaction confirmation. Our technicians are looking into it.
Aug 27, 14:47 UTC
Resolved -
This incident has been resolved.
Aug 27, 14:46 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 13, 10:45 UTC
Investigating -
Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only.
Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.
Jul 2, 14:45 UTC
