Remote help · Windows

Real help,
one click away.

Download the app and press Ask for help and a real technician sees your request and connects. No numbers to read out, no jargon, no trip to the shop.

Download for Windows

Free · Windows 10 & 11 · no account

CEC Support

How can we help?

Ask for help Raise your hand; a technician sees your request and connects

Show Support Number If we ask for your number, or you'd like to confirm it

Help is on the way

You're in line; a CEC technician will connect shortly.

Call us713.309.6361

Catch us livetiktok.com/@criticalerrorcomputing

Stop asking

Alex is trying to connect to your computer.

They want to see and control your screen so they can help you.

Only continue if you're expecting Alex, the name your technician will have told you to look for.

Approve once Just for right now

Auto-approve for 3 hours Handy for a repair that may need a restart

No thanks, don't connect

Kitchen PC (KITCHEN-01) CEC Support 418 552 903

Press “Ask for help”

Raise your hand; every CEC technician sees your request, and one of them answers.

Approve your technician

Nothing is shared until you approve them by name, the name we'll have told you to expect.

We fix it

Watch everything as it happens. One tap ends it, whenever you like.

If we ask for your Support Number, or you'd like to confirm it, it's one tap behind Show Support Number.

Easy to install Easy to connect Private & encrypted A real person helps

CEC KVMs

Real help,
one button away.

Plug a CEC KVM into any machine, even a headless one, and its help button reaches this same queue. A CEC technician connects and fixes it, down to the BIOS, even when it won't boot.

Help button on board Lifetime support · or monthly