Most agency newsletters are a little in love with themselves. This ain’t that.
Digital Matters is Jen, our Strategy Lead, showing you what other agencies keep polished and private: the unfinished thinking and how it all connects.
This is the part that matters.
Digital strategy, website design, and growth support that works.
Results
FAQs
What we do, unpacked
Put simply, we are an agile group of digital experts that design and build business tools that run on the internet. Yes, we’re designers. Yes, we’re developers. Yes, we’re strategists. Yes, we’re business people. What makes us unique is that we start with “Why”? Is this new piece of website functionality driven by a business objective? Can this be built within budget with other priorities looming? Woven into our work is a layer of strategy and senior level expertise you don’t find in every agency. We specialize in WordPress site design. The senior folks here are the ones that are actually working on your projects.
Traditional agencies often rely on design interns or outsourced services for web development, while charging high retainers. They use account managers as intermediaries, leading to a lack of transparency in who is actually working on your project.
When you partner with us, you have a direct line of communication to the senior-level experts that are actually doing the work. Our approach is centered on strategy and utilizing business insights to discover and test the best digital solution. We prioritize transparency in our communication and decision-making processes.
We believe you should feel like you’re working with a team that listens to you, has your back, and the best interest of your business in mind. We really REALLY believe in providing great service day after day. This is where most agencies fall down. We think there’s huge potential in fixing the trust issues out there. Many of our clients complain to us about their previous agency experiences. We guarantee your satisfaction, and put it in writing to hold us accountable. We’ve been told working with us is easy – and that’s just awesome.
In today’s digital world, our work touches every industry. We believe that good design and a sound strategy span industry verticals. Our approach positions us as your customers and end users, while adhering to time-tested business and marketing principles. Advantages to you are gained by having a unique perspective at the table. Our client-partners can be found in the Life Sciences, Real Estate, Financial Services, Higher Education, Manufacturing, Non-Profit, and Global Retail sectors and more. Bottom line– if you like what you hear, let’s talk.
The answer is yes — we call it “Support”. A Think It First digital solution is a flexible and durable tool designed to evolve with your business. Our goal is to help you get the most from your investment long after launch. We stand behind our products and provide the support you’ll need to protect your site’s overall appeal and value, keep it secure, and running in tip-top shape, so that you present an optimal experience to your customers on every device.
Built to deliver on our promises.
Think all agencies are the same? Think again.
An extension of your team
We do the heavy lifting. Bring us a problem, even one you can’t quite name yet, and we’ll help you reverse-engineer a solution, then build it. That’s the difference between hiring a team and gaining one.
All up in your business
Our partner relationships go way beyond “build X for us.” Most companies hire an agency for the designers and developers. We’re equally fluent in marketing, design, and technology, with strategy in our soul and in our name. Knowing where design and tech can be leveraged to move a business forward is what makes us dangerous.
Senior-level execution
Think It First is top-heavy. Decades of experience, applied to your digital work from day one. Most agencies sell you a senior team and then pass you off to the green team once you become a client. We don’t have one.
Clear communication
We pride ourselves on being transparent, organized, and actionable. You’ll never struggle to reach us or wonder what we’re working on. We skip the technical jargon that’s supposed to make us sound smart and make sure you’re comfortable managing the tools we build for you.
Outstanding service
Our mission is to create an agency experience unlike any other. We think and act differently. We listen. We do what we say we’re going to do. We build lasting partner relationships on transparency, collaboration, and results that compound over time. We treat our clients as a cause we invest in because our own success depends on it.
This record speaks volumes
We’re not like other web development agencies. We deliver on promises. On time. On a foundation of trust. Our track record of successful partnerships is proof. Contact Think It First to see how partnering with our custom website design agency turns your digital work into measurable growth.
We’re so confident in our work and your satisfaction, we guarantee it.
Think It First’s response time has been unmatched by any other vendor.
Director of Marketing, Consumer Products Company
Think It First is, without a doubt, the best design and development company I’ve worked with in my 20-year career.
CEO, RATINGS AND REVIEW PLATFORM
Their work ethic is fantastic!
Site Administrator, Elm Partners
The team has consistently met deadlines and communicated openly regarding our budget.
Marketing Manager, Vital Care Infusion Services
The TIF team is always timely in email responses.
Digital Project Manager, SS Industries
They told our company story in a thoughtful and strategic way.
Assoc. Principal of Commercialization, Digital Consultancy
Think It First did an excellent job and was very professional.
VP, CHESTNUT HILL COLLEGE
Listen to what they say and follow their lead — they know what they’re doing.
Director, Cofactor Group
They’re very creative, and their work ethic is strong.
VP, CHESTNUT HILL COLLEGE
We’re proud of Think It First’s work!
Vice President/Digital Director, Global Traveler
There’s no wrong way to partner with us.
We work across a wide range of industries. What we look for is simple: growth-minded organizations that are ready to stop and think.
Custom Design + Build
A full redesign or new build, from strategy and design through development and launch. Senior-level experts handle every phase, so what ships is built to perform, not just look finished.
Custom pricing with no big agency overheadGrowth & Care Plans
Ongoing strategy, tactics, and reporting on a monthly or quarterly cadence, so your site keeps growing instead of standing still. Hosting, security, and support are built in, so the essentials are always covered too.
Explore Growth PlansWe didn’t write these.
Read Real ReviewsOur reviews are independently procured by Clutch, a third-party agency review platform that conducts one-to-one interviews with clients on behalf of their agency partners.
It’s all publicly available on clutch.co and we think that’s pretty great.
Worth checking out
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